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FREQUENTLY ASKED QUESTIONS
Q Why does the NetXpert XG2 show the cable length in red and report that the
cable test has failed?
A
The NetXpert XG2 tests for compliance with IEEE 802.3 connection specifications.
If the cable is longer than 328ft/100m, the NetXpert XG2 does not perform an
Ethernet Speed Certification and declares the test to be faulty.
Q What is a TST file?
A
TST files are the original file format of the NetXpert XG2. They contain the
respective cable tests performed in this project.
Q How do I get a firmware update for my NetXpert XG2?
A
Go to the Download Center at itnetworks.softing.com/downloads to access
updates for the NetXpert XG2 or go directly to
itnetworks.softing.com/xgfirmware
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Q Why do I not get a DHCP result in the link status test or network test?
A
There may be different reasons why the NetXpert XG2 is not assigned an address.
Make sure that DHCP and DHCP DNS are selected in the settings menu, perform
a VLAN test and make sure the device is not connected to a tagged VLAN port. If
there is still no address assigned, check whether the test cable is actually connected
to an active port.
Q How many cable tests can the NetXpert XG2 store?
A
The NetXpert XG2 can store several thousand cable tests in its internal memory.