SoftBank Aquos Keitai, User Manual

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149
Appendix
AQUOS ケータイ
Troubleshooting
Check Here First
If symptoms continue even after checking, contact a nearby
SoftBank Shop or
SoftBank Customer Support .
Troubleshooting
Q. Handset does not power on
A.
Are you Long Pressing ? Press until the
logo appears.
A. Is handset recharged? Recharge handset if not charged.
A. Did you continue to use handset while warm before it
powered off? Try powering handset on after it cools
down.
Q. Handset suddenly powers off / does not power on
A. If handset continues to be used while warm, an alert
appears and handset powers off after approximately 3
minutes. Exit all applications and turn Display off to
cool handset.
Q. Handset freezes / operation is unstable
A. If handset stops operating or no longer accepts input,
force-shut down handset.
(Long Press for at least 8 seconds)
・Release
once handset vibrates: handset powers
off.
Q. Operation is unstable after a new application was
installed
A. The new application may be the cause. Uninstall the
application in Safe mode.
To power on handset in Safe mode:
(Long Press) Power off (Long Press)
OK
To uninstall application:
Settings Other settings
Application Select application
Uninstall OK
・While in Safe mode, "Safe mode" appears at lower
left.
・Rebooting handset exits Safe mode.
・Before powering on handset in Safe mode, it is
recommended that you back up important data.
Q. Cannot use Phone, mail, or Internet
A. Check whether you are where signal is weak or are out
of service area.
A. Power on handset again.
A.
Is handset in Airplane mode? appears in Status
Bar. To exit Airplane mode:
(Long Press) Airplane mode
A.
Is Cellular data disabled? To check whether Cellular
data is enabled:
Settings Communication/network
Data transmission Data usage
(Options) Cellular data
A. Is a disabled access point set? To return to initial
settings:
Settings Communication/network
Network settings Cellular networks Access
Point Names (Options) Reset to default
Q. Battery level goes down quickly
A. Are you where signal is weak or have been out of
service area for a long period? Calling where signal is
weak or being out of service area uses a lot of battery.
A. The following shorten handset usage time:
sound-emitting functions/ operations, frequent
communication, brightening Display, setting a long
Display-on time. Use Energy saving settings to reduce
unneeded battery consumption. See "
Using Energy
Saving Mode " for details.
Q. Cannot install applications
A. Is there only a little free space on handset memory? To
check free space:
Settings Other settings Storage
A. Applications not supported by handset cannot be
installed.
Q. Cannot unlock screen
A. If handset stops operating or no longer accepts input,
force-shut down handset.
(Long Press for at least 8 seconds)
・Release
once handset vibrates: handset powers
off.