SoftBank 912SH, User Manual

Page: 341 / 377

21-4
21
Appendix
Troubleshooting
Problem Possible Cause Solution
Handset won't turn
on
^
Was
g
pressed and held long enough?
^
Battery may need to be charged or replaced.
^
Battery may not be properly installed.
^
Press and hold
g
longer.
^
Charge battery or install a charged battery.
^
Install battery properly.
Handset won't
respond
^
Is Switch On/Off in PIN Entry On ?
^
If On , PIN1 is required. Enter PIN1 according to
onscreen instructions. For more, see P.10-23 .
Insert USIM Card
appears in Standby
and handset is
unresponsive
^
USIM Card may not be properly inserted.
^
The correct USIM Card may not be inserted.
^
There may be debris on IC chip/terminals.
^
Make sure USIM Card is properly inserted. If the
message still appears, USIM may be damaged.
^
Make sure the correct USIM Card is inserted. The
inserted USIM Card may not be valid.
^
Clean relevant parts with a dry cloth and re-insert.
Keypad won't
respond
^
Keypad Lock may be active. (
I
appears)
^
Password Lock may be active. (
Y
appears)
^
Cancel Keypad Lock ( P.1-17 ).
^
Cancel Password Lock ( P.10-18 ).
Cannot place call
from Phone Book
^
The number may be saved as Secret entry.
^
Phone Book Lock may be active.
^
Activate Show Secret Data ( P.10-24 ).
^
Cancel Phone Book Lock ( P.10-19 ).
B
appears in
Standby and call
won't connect
^
Handset may be outside the service area or otherwise
beyond signal transmission range.
^
Move to a place where signal is strong and retry.