HYD 3K~6K-EP
User manual
Copyright © Shenzhen SOFARSOLAR Co., Ltd
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9. Quality Assurance
Standard warranty period
The standard warranty period of inverter is 60 months (5 years). There are two
calculation methods for the warranty period:
1. Purchase invoice provided by the customer: the first flight provides a
standard warranty period of 60 months (5 years) from the invoice date;
2. The customer fails to provide the invoice: from the production date
(according to the SN number of the machine), Our company provides a warranty
period of 63 months (5.25 years).
3. In case of any special warranty agreement, the purchase agreement shall
prevail.
Extended warranty period
Within 12 months of the purchase of the inverter (based on the purchase
invoice) or within 24 months of the production of the inverter(SN number of
machine, based on the first date of arrival),Customers can apply to buy extended
warranty products from the company's sales team by providing the product serial
number, Our company may refuse to do not conform to the time limit extended
warranty purchase application. Customers can buy an extended warranty of 5, 10,
15 years.
If the customer wants to apply for the extended warranty service, please
contact the sales team of our company. to purchase the products that are beyond the
purchase period of extended warranty but have not yet passed the standard quality
warranty period. Customers shall bear different extended premium.
During the extended warranty period, pv components GPRS, WIFI and
lightning protection devices are not included in the extended warranty period. If
they fail during the extended warranty period, customers need to purchase and
replace them from our company.
Once the extended warranty service is purchased, our company will issue the
extended warranty card to the customer to confirm the extended warranty period.
Invalid warranty clause
Equipment failure caused by the following reasons is not covered by the
warranty:
1)
The "warranty card" has not been sent to the distributor or our company;
