Appendix E
Technical Support
For help using the Socket Modem Utilities, tap on the Help icon
.
If you have trouble installing or using the Socket SDIO 56K Modem Card,
Socket has two technical support resources you can use:
Socket Online Support (SOS)
Socket Online Support provides the quickest turnaround
time and is the best place to start for technical support.
Because it’s interactive, this automated technical support program focuses
in on your specific problem to provide the specific answers you need. To
access SOS, visit:
www.socketcom.com/support
and click on the SOS icon.
If SOS cannot answer your inquiry, you will have the opportunity to submit
your question(s) to a technical support representative after the session. Your
interactive session will be saved for reference.
Note: To help expedite live tech support, you will be asked to register your
product and provide some system configuration/environment information.
Live Technical Support
IMPORTANT!
To obtain technical support for your product, you must first register
your product online at
After product registration, log in and click on the
Technical Support
tab.
Tap
Trouble Ticket
and follow the instructions to submit an online request
for technical support.
You can log in anytime to track the progress of your request. If we are
unable to resolve your support inquiry via email, we can arrange for a
technical support representative to call you at a specific time.
Please refrain from disassembling the modem card. Disassembly of this
device will void the product warranty
36 | APPENDIX E: TECHNICAL SUPPORT
