Snom D345 User Manual Download Page 19

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D345 User Manual

Getting to Know Your Phone

etting to know your phone

t a glance

The factory settings at a glance:

Function keys
P1 - P48

Handset

speaker

Handset

microphone

Casing microphone

Outgoing

identity:

Context-sensitive, programmable function symbols and function keys

Press the function key underneath the display
symbol to activate the function, open the list
etc. depicted by the symbol above the key.

Standard functions available on idle screen. Default settings and
icons depend on fi rmware installed on phone.

Internal phone directory

Call lists (missed, received, dialled calls)

Forwarding all calls (turning CFwd on/off )

Status information (call forwarding active, passwords not
set, missed calls, etc.) or, if no status info,

to show

phone's IP address and URL to Snom's Wiki

Call LED

• Blinking fast: Incoming call
• Steady light: Busy

Display -
idle screen

Handset

rest tab

Casing

speaker

GHI

JKL

MNO

PQRS

a » A

TUV

WXYZ

DEF

ABC

Alphanume-

ric keypad

MWI key & LED

Page key -
fkey screen

Function key
screen

Summary of Contents for D345

Page 1: ...IP Phone D345 User Manual...

Page 2: ...adle 11 Adjusting the display angle 12 Connecting the phone 13 Connecting a headset 14 Initializing and registering the phone 15 Prerequisites 15 Initialization 15 What to do if initialization and reg...

Page 3: ...hone s web interface 36 Opening the web interface 37 How the web interface works 38 Web settings overriding manual phone settings 38 User mode administrator mode 39 Directories 41 Directory 41 Definit...

Page 4: ...ed calls 50 Calling number from phone directory 50 Calling number from external directory 50 Speed dialing 51 Calling emergency numbers 51 Call completion 51 Number guessing auto completion 52 Accepti...

Page 5: ...r function key programming 68 Example 1 Extension monitoring and call pick up 69 Example 2 Extension monitoring and call pick up on D3 expansion module 70 Example 3 Speed dialing 71 Example 4 Changing...

Page 6: ...ual initialization 87 Contacting Snom Support 87 Traces 88 Appendix 1 Display Symbols and Icons 89 Symbols found in the function key line 89 Display indications 91 Appendix 2 Status Messages 92 Append...

Page 7: ...hnology GmbH gives its permission to download and print copies of its content for the intended purpose of using it as a manual No parts of this document may be altered modified or used for commercial...

Page 8: ...ot install the device in rooms with high humidity for example in bathrooms laundry rooms or damp basements Do not immerse the device in water and do not spill or pour liquids of any kind onto or into...

Page 9: ...802 3 1 Gigabit switch Power Power over Ethernet PoE IEEE 802 3af Class 2 If PoE is not available the Snom power adapter A6 not included in delivery Phihong model number PSM10R 050 can be ordered sep...

Page 10: ...ratching or otherwise damaging the phone we recommend turning it upside down and placing it on a soft piece of cloth Attaching for desktop placement D345 PN 00004260 EXT DC 5V NET PC USB AUDIO S N MAC...

Page 11: ...nchorage in the mounting holes Fig 2 Fig 1 Fig 2 Rotating the tab of the cradle The phone is delivered with the tab level with the inner edge of the cradle Fig 1 If you are going to mount the phone on...

Page 12: ...display angle The phone is delivered with the display aligned with the casing It is adjustable in 6 steps up to an angle of 45 Fig 1 Up Place your thumb on the lower corner of the display and pull th...

Page 13: ...le total pages page model snom 370 5 4 12 00001438 1 1 1 1 product LABEL TYPE prepared by Martin Taube filename type_label_snom370_rev5 pdf checked by created 2007 10 09 approved by last saved 2009 11...

Page 14: ...ur wireless headset Connecting the headset to the phone via a Bluetooth compatible adapter Insert the adapter into the USB port of the phone See also the Quick Start Guides of the Snom USB BT and the...

Page 15: ...required These are settings that can only be configured on the web interface of the phone after it has been successfully registered If your provider or your network provides a mailbox account that se...

Page 16: ...English all time zones are shown Press the function key underneath to show all time zones and all countries or cities within the individual time zones if there are any Fig 3 Press to save the selected...

Page 17: ...ation are unsuccessful Your network or your VoIP provider may require more login data than requested by the Snom phone during the initialization and registration process This data is entered on the we...

Page 18: ...ging the settings on the phone and on the web interface See Time zone on page 77 If the time is still incorrect there may be a problem with the time server Contact your network administrator or your I...

Page 19: ...key Standard functions available on idle screen Default settings and icons depend on firmware installed on phone Internal phone directory Call lists missed received dialled calls Forwarding all calls...

Page 20: ...ft From idle screen Received calls In other contexts Navigate space right Navigation keys Page key for self labeling function key screen Press key to put the next page of 4 pages on screen MWI key and...

Page 21: ...nto the key the red or green LEDs on the key will be activated when the key event occurs The factory setting is red LED and line The LEDs of a line key will blink rapidly when a call is ringing on the...

Page 22: ...r contexts Moving up and down lists one item button at a time In text fields press to move the cursor to the left one character at a time On idle screen press to open list of missed calls In text fiel...

Page 23: ...one Toggling between handsfree and handset mode Dialing numbers on speakerphone Accepting calls on speakersphone Toggling between headset and handset modes Note Handset mode overrides headset mode Whe...

Page 24: ...cation of the freely programmable function keys on the phone s web interface corresponds to the location on the left and right side of the phone s function key screen For example keys P1 P6 on page 1...

Page 25: ...the phone they will also be shown on the function key page of the phone s web interface below the phone s function keys and above the Apply button Fig 4 function keys of one connected Snom V2 expansi...

Page 26: ...cters and symbols When entering letters and special characters pause briefly after each character until the cursor has moved forward so that you won t overwrite the last character you entered Pausing...

Page 27: ...hen active Context sensitive function key symbols Context information In idle mode Fig 1 In idle mode In idle mode the display presents the following information Info bar status line When there are no...

Page 28: ...Select a different identity for the next call by pressing on the navigation key Active identity An active identity that is not the current outgoing identity is indicated by a white phone symbol Can be...

Page 29: ...l remain blank until a new status message becomes available or until a reboot when all current status messages will be displayed anew When the phone is active The display will inform you of any activi...

Page 30: ...te 5 Display 3 Incoming calls 3 Reset VLAN 5 Vision 1 Contrast 1 Reject anonymous 4 WLAN 2 Contrast 2d display 2 Call waiting 1 Scan WLAN networks 3 Font size 2d display 3 Auto answer indication 2 Man...

Page 31: ...lay 1 Reject anonymous 4 Backlight on activity 2 Call waiting 5 Backlight when idle 3 Auto answer indication 6 Expansion modules 1 Appearance 2 Backlight on activity 3 Backlight when idle 4 Contrast 6...

Page 32: ...ight for both displays 1 Press 2 Press 1 Preferences Fig 1 3 Press 5 Display 4 Press 4 Backlight on activity or 5 Backlight when idle Fig 2 5 Press the right or left arrow on the navigation key or the...

Page 33: ...the left of the cursor press the function key underneath 6 Press to save the setting and to return to the Display menu Fig 2 Fig 7 Adjusting display settings for connected D3s The intensity of the dis...

Page 34: ...he font size for the connected expansion modules The size is set separately for line and tile layout and the respective setting is applied to all connected modules with line or tile layout respectivel...

Page 35: ...return to the Expansion modules menu Fig 9 Period of inactivity The setting for the phone is also applied to all connected D3 modules See Adjusting backlight and contrast on the phone s displays on pa...

Page 36: ...mode to administrator mode If you do not set an HTTP password you make it easier for experienced hackers to break into your system If you set your own passwords be sure to write them down and store th...

Page 37: ...administrator password unknown to you In such a case you would no longer be able to switch from user mode to administrator mode If you set your own passwords be sure to write them down and store them...

Page 38: ...clicked on Apply in some cases the Save button will appear at the top of the page Click on Save to save the changes permanently Changes that have not been saved will be lost if and when the phone lose...

Page 39: ...necessary to return the phone to administrator mode If your phone is administered centrally user mode may be the rule Please check with your administrator User mode on the phone The Network menu and v...

Page 40: ...40 D345 User Manual Getting to Know Your Phone Fig 3 Fig 4...

Page 41: ...ple associated phone numbers are possible If you do not enter a first and or last name and or nickname the phone number will appear under both Name and Number Entry with one phone number Entry with se...

Page 42: ...want to use a specific VoIP provider for these calls Note To use an outgoing identity specified in the directory you must dial the number from the directory If you simply type it on the keypad the cur...

Page 43: ...ion on call lists see Call lists on page 60 1 Press dialed calls received calls or missed calls to open the respective call list 2 Use to select a call 3 Press to view call Details 4 Press to add the...

Page 44: ...he group screen opens iii Use and to select family friend colleague work or none The contact type screen opens iv Use and to select VIP block or none c When you are done editing the entry press Deleti...

Page 45: ...drop down menu Available types are Friends Family Colleagues or Work You can assign a distinct ringtone to each group type Preferences Directory Ringtones Nickname If you enter a nickname it will app...

Page 46: ...mith s landline will be added to the directory Click on in Jane Smith s line Fig 1 above The data is shown in Add or Edit area Fig 2 Fig 1 Fig 2 Fig 2 Fig 3 Enter the phone number in the text field of...

Page 47: ...nd all associated phone numbers Deleting one of the phone numbers Click on in the line of a phone number subentry to delete that subentry but keeping the master record and all other subentries Dialing...

Page 48: ...you want to use an external contacts list the Contact list and Contact list URI settings are mandatory Publish presence is optional when enabled the phone sends out PUBLISH SIP messages with the phone...

Page 49: ...identity for current outgoing call See Identities accounts on page 48 on how to configure identities If more than one identity is shown on the display the one with the black phone symbol and the arrow...

Page 50: ...er from call history missed received dialed calls 1 Press dialed calls received calls or missed calls to open the respective call list 2 Use to select a call 3 Press to dial the number Calling number...

Page 51: ...oon as you have entered all the digits of one of the programmed emergency numbers Call completion Note This function depends on whether it is available in your network or not On Snom phones call compl...

Page 52: ...to on and enter the minimum number of characters that must be entered before number guessing will start When number guessing is enabled the phone will propose numbers containing the typed string from...

Page 53: ...s you want to pick up on your own extension must permit this function It is possible but not required to restrict the permission for monitoring to certain users or groups of users Settings See Example...

Page 54: ...erneath Fig 1 to put the Call waiting screen on the display Fig 2 you will see the caller ID on screen if it is being transmitted Press to reject the call waiting The caller will hear the busy signal...

Page 55: ...e in a call with one party and have one or more calls on hold or if there is more than one call on hold the symbol is available in the function key line You can switch back and forth between the activ...

Page 56: ...ea of the display Example A conference with three participants including yourself After you have pressed Fig 1 to start the conference the names if available or phone numbers of the other participants...

Page 57: ...will be accepted Attended transfer Transferring the call unannounced Blind transfer There will be no feedback on whether the third party is available and or picking up the call When a call is ringing...

Page 58: ...number of the third party to whom you intend to transfer the call or press the function key underneath to select a number from one of the available directories and call lists Fig 2 and 6 3 Press The...

Page 59: ...e status line will show the message with the highest priority Fig 1 Fig 2 Fig 3 To view your missed calls press the left arrow on the navigation key or the function key underneath To view details of t...

Page 60: ...Received calls Press the right arrow on the navigation key Dialed calls Press 3 On each list the latest call is at the top of the list Fig 4 6 Scroll through the list with the up down arrows on the na...

Page 61: ...and how to edit or remove entries from it see Contact Types on page 42 Transferring the ringing call to another phone blind transfer 1 Press 2 Enter the number you want to transfer the incoming call t...

Page 62: ...ty box of the setting Reject anonymous Fig 1 indicates that the function is inactive 4 Press 1 to activate the function When it is activated i e anonymous callers are being rejected the box is checked...

Page 63: ...hown in the table below Forward when Busy Forwarding calls ringing while the phone is busy to the number of the phone extension or mailbox specified as this function s target Forward after Timeout Whe...

Page 64: ...rwarding e g firmware update available reboot required etc they will take precedence over the call forwarding indication Press to show the Status info screen Fig 4 with all current status messages inc...

Page 65: ...play will show the Target when Forwarding screen Note If the function key is not available when the display is in idle mode you can make it available on the Function Keys page of the phone s web inter...

Page 66: ...you are in a call when the phone is ringing etc Depending on the activity different functions will be available See Appendix 1 Display Symbols and Icons on page 89 for the lists of symbols and their...

Page 67: ...s will replace the text field under Number The default setting is line Number Enter one phone number or value for the function or if the function is key event select an event from the drop down list E...

Page 68: ...lumn Enter the number or select an item from the list 5 Optional In the Short Text text field of the key enter a name or descriptive text This is the text that will be displayed in the key s label are...

Page 69: ...of the freely programmable function keys with LEDs In our example we are monitoring extension 7899 on key P1 1 On the phone s web interface click on Function Keys in the menu on the left 2 Under Conte...

Page 70: ...menu on the left 2 Under Context of the key on the expandion module select Active or one of the configured identities from the drop down list 3 Under Type select Extension from the drop down list 4 I...

Page 71: ...p down list 3 Under Type of P12 select Speed Dial from the drop down list 4 In the Number text field of P12 enter the phone number that you want to be able to speed dial In our example it is phone num...

Page 72: ...ollowing example the setting of the left key will be changed from Directory to LDAP Directory 1 On the phone s web interface click on Function Keys in the menu on the left 2 Click on the drop down lis...

Page 73: ...ntil you click on Apply and Save Changes will be lost if you open another page or tab of the web interface or if you close the web interface without first clicking on Apply and Save Identities account...

Page 74: ...ings and textfields for entering URIs URLs to various servers for music on hold for example as well as some behavior settings These are Automatic acceptance of incoming calls Auto Answer The default s...

Page 75: ...ringtones On the phone 1 Preferences 3 Ringer If there is more than one configered identity on the phone they are shown on the display Select an identity with and press to hear the current ringtone f...

Page 76: ...mat Select off to have the date shown on the phone s display in dd mm yyyy format US Date Format Date Setting On Setting Off March 5 2012 03 05 2012 05 03 2012 March 12 2012 03 12 2012 12 03 2012 Dece...

Page 77: ...ect you may need to set the correct time zone If you have set the correct time zone and the time is still incorrect there may be a problem with the time server Contact your network administrator or yo...

Page 78: ...the web interface can be changed on the web interface only Phone language Setting on the phone 1 Press 1 Preferences 4 Language 2 Use to scroll 3 Press to save the selected language 4 Press briefly to...

Page 79: ...y Numbers space separated 2 Enter the emergency numbers in the text field Type each number without spaces between the digits separate the individual numbers with one empty space between them Example I...

Page 80: ...enter in On Code Off Code text fields or ask your administrator Setting forwarding numbers Forwarding all incoming calls 1 Open Configuration Identity Features tab Call Forwarding Always 2 Type the ph...

Page 81: ...ory default setting is off Note This function must be supported by your VoIP provider and or your PBX On the phone Turning on call completion 1 Press 2 Call Features 2 Outgoing Calls 4 Call Completion...

Page 82: ...ect setting with 3 Press to save Setting on the web interface 1 In the menu on the left click on the identity whose call waiting settings you want to change 2 Click on the SIP tab The setting Call Wai...

Page 83: ...to the previous menu press for two seconds to return to the idle screen Setting on the web interface 1 Open the Preferences page Privacy Settings section Reject incoming anonymous calls 2 Select the r...

Page 84: ...uired prefixes area code country code operator auto attendant etc in the text field for each respective number or special character in the table Type each phone number without spaces or punctuation be...

Page 85: ...anual Software Update area paste the link into the text field of Firmware 8 Click on Load The phone begins to reboot 9 If the phone asks Reboot press 10 DO NOT DISCONNECT THE POWER WHILE THE PHONE IS...

Page 86: ...een to reappear Hard reboot Disconnect the power wait for a few seconds and reconnect Wait for the idle screen to reappear Warning Never disconnect the power during a firmware update Reset to factory...

Page 87: ...sible to the general public Do not post any private and or security relevant information there This includes MAC addresses SIP headers etc that may allow others to hack into your system or use your id...

Page 88: ...requested you to use If it is the public forum make sure to delete private and or security relevant data like the MAC address public IP address etc Performing a PCAP Trace 1 Open the phone s web inter...

Page 89: ...web interface Function Keys page See At a glance on page 87 for the default settings Displaying SIP URLs of all active identities selecting outgoing identity Reg Server directory Call list menu misse...

Page 90: ...ls Returning to idle screen ESC Deleting selected call list entry Del Deleting entire call list Clear Moving to beginning of next time zone Jump Expanding the list of time zones to show all More Colla...

Page 91: ...y Active identity Other configured and active identities are indicated by the white phone symbol Active identities can be called Active identities can be selected as the outgoing identity for making c...

Page 92: ...orward when Busy name number Call forwarding is on When your phone is busy incoming calls will be forwarded to the phone number indicated Forward after Timeout name number Call forwarding is on When a...

Page 93: ...cord into the connector labelled on the bottom of the phone and place the cord in the cable guide Fig 1 2 Insert the snap fits on the longer ends of the footstand into the holes marked Fig 2 3 Tilt t...

Page 94: ...t be too big so that they will not hamper the secure mounting of the phone on the wall and not too small so that the cables will not be bent or broken Fig 4 Fig 4 Note To hold the receiver securely in...

Page 95: ...etc BLF Busy Lamp Field This function key allows showing the status idle ringing held call busy of another extension on the key s LED By pressing the key it may also be possible to pick up calls ring...

Page 96: ...the extension when the phone is idle and to transfer an incoming call ringing on your own extension These functionalities depend on your PBX for more information please check snom s interoperability p...

Page 97: ...t setting for all freely programmable function keys Incoming calls will go to the first free line key and outgoing calls will use the first free line key Line keys can be used to make outgoing calls w...

Page 98: ...long numbers without having to enter the complete phone number Enter one phone number with any required prefixes area code country code operator auto attendant etc in the Number text field for any gi...

Page 99: ...ML sub tag of the action s you want the key to perform into the text field The currently available settings can be found here http wiki snom com Features Mass_ Deployment Setting_Files XML XmlSubTags...

Page 100: ...roviding access to a list where the Presence state of each registered SIP Identity can be defined online offline busy invisible Prev Outgoing ID Selecting the previous identity as the outgoing identit...

Page 101: ...reflect on the original authors reputations Finally any free program is threatened constantly by software patents We wish to avoid the danger that redistributors of a free program will individually ob...

Page 102: ...y the Free Software Foundation write to the Free Software Foundation we sometimes make exceptions for this Our decision will be guided by the two goals of preserving the free status of all derivatives...

Page 103: ...EN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES END OF TERMS AND CONDITIONS How to Apply These Terms to Your New Programs If you develop a new program and you want...

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