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Limited Warranty
Limited Warranty Statement:
SMC Networks, Inc. (“SMC”) warrants its products to be free
from defects in workmanship and materials, under normal use and service, for the applicable
warranty term. All SMC products carry a standard 90-day limited warranty from the date of
purchase from SMC or its Authorized Reseller. SMC may, at its own discretion, repair or replace
any product not operating as warranted with a similar or functionally equivalent product,
during the applicable warranty term. SMC will endeavor to repair or replace any product
returned under warranty within 30 days of receipt of the product.
The standard limited warranty can be upgraded to a Limited Lifetime* warranty by registering
new products within 30 days of purchase from SMC or its Authorized Reseller. Registration
can be accomplished via the enclosed product registration card or online via the SMC web site.
Failure to register will not affect the standard limited warranty. The Limited Lifetime warranty
covers a product during the Life of that Product, which is defined as the period of time during
which the product is an “Active” SMC product. A product is considered to be “Active” while it
is listed on the current SMC price list. As new technologies emerge, older technologies become
obsolete and SMC will, at its discretion, replace an older product in its product line with one
that incorporates these newer technologies. At that point, the obsolete product is discontinued
and is no longer an “Active” SMC product. A list of discontinued products with their respective
dates of discontinuance can be found at http://www.smc.com/smc/pages_html/support.html.
All products that are replaced become the property of SMC. Replacement products may be
either new or reconditioned. Any replaced or repaired product carries either a 30-day limited
warranty or the remainder of the initial warranty, whichever is longer. SMC is not responsible
for any custom software or firmware, configuration information, or memory data of Customer
contained in, stored on, or integrated with any products returned to SMC pursuant to any
warranty. Products returned to SMC should have any customer-installed accessory or add-on
components, such as expansion modules, removed prior to returning the product for replace-
ment. SMC is not responsible for these items if they are returned with the product.
Customers must contact SMC for a Return Material Authorization number prior to returning
any product to SMC. Proof of purchase may be required. Any product returned to SMC without
a valid Return Material Authorization (RMA) number clearly marked on the outside of the
package will be returned to customers at customer’s expense. For warranty claims within
North America, please call our toll-free customer support number at (800) 762-4968. Customers
are responsible for all shipping charges from their facility to SMC. SMC is responsible for return
shipping charges from SMC to customer.
WARRANTIES EXCLUSIVE:
IF AN SMC PRODUCT DOES NOT OPERATE AS
WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY SHALL BE REPAIR OR REPLACE-
MENT OF THE PRODUCT IN QUESTION, AT SMC’S OPTION. THE FOREGOING WARRAN-
TIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES
OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW,
STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OR CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SMC NEITHER
ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER
LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF
ITS PRODUCTS. SMC SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING
AND EXAMINATION DISCLOSE THE ALLEGED DEFECT IN THE PRODUCT DOES NOT
EXIST OR WAS CAUSED BY CUSTOMER’S OR ANY THIRD PERSON’S MISUSE, NEGLECT,
