Smarter ikettle 2.0 SMK20-UK, Instruction Manual

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16
Troubleshooting
My kettle keeps disconnecting from the
app.
Move your kettle to a di ff erent location
within your kitchen as its performance
may by a ff ected by the range of your wi fi
network. This can be caused by thick walls
and other objects interfering with the
signal.
The app will not connect to the kettle
Check that your network setup meets the
requirements for the product. The iKettle
2.0 is compatible with 2.4ghz routers only.
Perform a factory reset on the kettle and
re-attempt set-up.
The ikettle wi fi network is not appearing
in the network list
Perform a factory reset of the kettle and
unplug from the power source. Turn back
on and refresh your device wi fi network
list.
The kettle will not turn on
Check that the power source is plugged in
and turned on. Check if there is a limescale
build up inside the kettle as this may prevent
the kettle from starting. We recommend
descaling the kettle.
The kettle will not heat to the selected
temperature
Check if there is a limescale build up inside the
kettle as this may a ff ect the kettle’s
performance. We recommend descaling the
kettle and to reset the kettle to it’s default
settings.