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SMART U100, Troubleshooting Manual

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U100 Troubleshooting Diagram

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Audio feedback/ noisy 

audio

Verify the cables from the ECP 

to the projector are properly and 

securely connected by referring 

to the configuration and User’s 

Guide. Is the issue resolved?

Verify that the audio connection 

from the audio source to the 

ECP is properly and securely 

connected by following the 

instructions on the SMART 

Board M600ix3/800ix3 

Configuration and User’s Guide. 

Is the issue resolved?

Bypass the ECP and connect 

directly to the projector. Is 

the issue resolved?

If you are using CAT5 

extenders, bypass them. Is 

the issue resolved?

Issue resolved.

Issue resolved.

Yes

Yes

Yes

Issue is with the extenders or 

CAT5 cable. 

No

No

No

No

Use a known working audio 

cable from audio source to 

projector audio input. Is the 

issue resolved?

Use a known working audio 

cable from projector audio out 

to the speakers. Is the issue 

resolved?

Connect the speakers 

directly to the audio source. 

Is the issue resolved?

Replace audio cable. Issue 

resolved.

Replace audio cable. Issue 

resolved.

Try another known working 

computer. Is the issue 

resolved?

Issue resolved.

No

Yes

Yes

No

Yes

No

Yes

No

Yes

Yes

For further 

assistance, contact 

SMART Technical 

Support.

(A)

For further assistance, 

contact SMART 

Technical Support.

(B)

For further 

assistance, contact 

SMART Technical 

Support.

(C)

4.2 Audio feedback/ Noisy audio

Revision History

Note: If you are experiencing audio 
feedback/audio buzz and the SMART 
board is powered by the projector try using 
an external power supply to power the 
SMART Board.

Contact Support

Summary of Contents for U100

Page 1: ... party product and company names may be trademarks of their respective owners Legend Troubleshooting steps Contact Technical support for further assistance Issue resolved Additional information Last revised April 24 2015 Glossary of Terms Revision History Note If you are experiencing interactivity issues with SMART Board By default USB1 is mapped to HDMI1 and USB2 is mapped to VGA Contact Support ...

Page 2: ...tone the image Flickering image Image shifts when input is connected Video source is not recognized Noisy image Stuck pixel Back Home Please ensure all extenders VGA splitters are bypassed whenever troubleshooting image issues Revision History Contact Support Dim image ...

Page 3: ...rd Issue resolved For further assistance contact SMART Technical Support 2 1 Cannot keystone the image Revision History U100 mounting template Contact Support Follow steps in the linked document if you are using SBM600 series interactive whiteboard Watch the YouTube video link and ensure all correct steps have been followed Is the issue resolved Yes No ...

Page 4: ...ing Projector has rolling bars or lines flickering in the image Projectors has sparkles and noise in the image Projector is flickering different colours Ensure all extenders VGA splitters are bypassed whenever troubleshooting image issues 2 2 Flickering image Revision History Contact Support ...

Page 5: ...es Revision History Turn on the projector Press the following buttons on the remote Down Up Up Left Up Follow the instructions on the screen to reset the lamp hours No Contact Support No No Yes For further assistance contact SMART Technical Support B ...

Page 6: ...her VGA cable Issue resolved Perform all driver updates on the PC and check with your local IT department It is possible that the video card is defective No Ensure all extenders VGA splitters are bypassed whenever troubleshooting image issues Yes Yes No No Yes For further assistance contact SMART Technical Support A For further assistance contact SMART Technical Support B 2 2 2 Projector has spark...

Page 7: ...tput settings Issue resolved Issue resolved No Ensure the video source meets the U100 resolution settings 1024x768 60Hz for 680 880 boards and 1280x800 60Hz for 685 885 boards This can be checked from the projector s menu Ensure all extenders VGA splitters are bypassed whenever troubleshooting image issues No Yes Yes Yes No No Factory reset can be performed through service menu Service menu can be...

Page 8: ...jector input source using the remote OR 2 Re set the computer resolution to the native 1024x768 or 1280x800 of projector Does this workaround move the image back to normal position Issue resolved Issue is with the cabling or setup Issue resolved 1 Switch Inputs If the current input source is VGA using remote switch to HDMI and back to VGA 2 Re set Resolution Go to computer screen resolution settin...

Page 9: ...put on the projector VGA HDMI and correct input is selected Is the issue resolved Use a different video source laptop VCR DVD Is the issue resolved Issue resolved Perform all driver updates on the PC and check with your local IT department It is possible that the video card is defective No Yes No Yes No Yes No For further assistance contact SMART Technical Support A For further assistance contact ...

Page 10: ...lved Swap the VGA HDMI cable Is the issue resolved Try a different known working computer Is the issue resolved Ensure the computer and projector are plugged into the same wall outlet or power bar Is the issue resolved Issue resolved Issue resolved Yes No Yes No No No Issue resolved Yes For further assistance contact SMART Technical Support 2 5 Noisy image Revision History Issue resolved Yes Conta...

Page 11: ...n no input is connected Does it occur on the blue SMART logo screen Projector doesn t have stuck pixel issue please select appropriate issue at the beginning of the Tree No Yes For further assistance contact SMART Technical Support 2 6 Stuck pixel Revision History Contact Support ...

Page 12: ...es Swap lamp with a known good lamp Does this resolve the issue No Disconnect all cables except for the power cable Does it occur on the blue SMART screen Yes Issue Resolved Problem determined to be with cabling or video source No For further assistance please contact SMART Technical Support if your lamp is under warranty A 2 7 Dim Image Back Revision History Contact Support Home For further assis...

Page 13: ...nnected Does a computer get an IP assigned when plugged into the network connection Consult your network administrator IP assignment may be restricted to MAC addresses Try manual IP connection Manual IP DHCP No Issue resolved Yes No Consult your network administrator as there is no DHCP server on the port Not connected Issue resolved No Yes Yes No Try a different IP address Another PC is already a...

Page 14: ...U100 Troubleshooting Diagram 4 Audio issues Back Home Audio No sound Audio feedback noisy audio Revision History Contact Support ...

Page 15: ...firm the connections are secured from both sides Issue resolved Yes No Is the internal speaker working No Press the menu button on the projector remote and make sure speaker is ON and the volume is set to 20 Is the issue resolved Confirm that 3 5mm stereo mini cable from the projector s audio jack is securely connected to speakers Is the issue resolved Yes Swap the 3 5mm stereo mini cable Is the i...

Page 16: ...5 cable No No No No Use a known working audio cable from audio source to projector audio input Is the issue resolved Use a known working audio cable from projector audio out to the speakers Is the issue resolved Connect the speakers directly to the audio source Is the issue resolved Replace audio cable Issue resolved Replace audio cable Issue resolved Try another known working computer Is the issu...

Page 17: ...Home Revision History Contact Support Does the LED fault code display any error codes See example for error Troubleshoot based on Power and diagnostics LED combination No Follow the link to troubleshoot accordingly Is the issue resolved Yes For further assistance contact SMART Technical Support Issue resolved Yes No ...

Page 18: ...tus of the Diagnostics LED Projector is in standby mode Lamp error Unit cooling down Unit is running as expected The projector is preparing to turn on Unit does not have sufficient power or is not plugged in Error fan colour wheel failure Temperature limit exceeded Off Flashing red Off Off Back Home Solid amber Flashing amber Solid green Flashing green Off Off Solid red Flashing red Off Revision H...

Page 19: ...he issue resolved Confirm if there is no light status on the projector and swap the power cable Is the issue resolved Issue resolved Issue resolved No No Yes Yes Home For further assistance contact SMART Technical Support 5 1 No power Revision History Contact Support Back ...

Page 20: ...agram Lamp shattered Confirm the loud noise came from the projector and now it no longer projects any image Home For further assistance contact SMART Technical Support 5 2 Lamp shattered Revision History Contact Support Back ...

Page 21: ... or power cable in the case the wall jack is not providing enough power Is the issue resolved Issue resolved Issue resolved Issue resolved No No Yes Yes Yes For further assistance contact SMART Technical Support 5 3 Projector is in standby mode Revision History Contact Support Turn the projector ON using the power button on the projector Does this resolve the issue Replace battery for the remote c...

Page 22: ...Is the issue resolved Issue resolved Issue resolved Issue resolved No Yes Yes Yes For further assistance contact SMART Technical Support 5 4 Lamp error Revision History Reset the lamp hours on the projector Is the issue resolved Issue resolved Yes No Turn on the projector Press the following buttons on the remote Down Up Up Left Up Follow the instructions on the screen to reset the lamp hours No C...

Page 23: ...ved Follow the instruction for cleaning the projector Is the issue resolved Power cycle the unit Is the issue resolved Issue resolved Issue resolved Issue resolved No No No Yes Yes Yes For further assistance contact SMART Technical Support 5 5 Unit Cooling Down Revision History Contact Support Back ...

Page 24: ...e plug the input source Is the issue resolved Remove any obstructions from the lens Is the issue resolved Issue resolved Issue resolved No No Yes Yes For further assistance contact SMART Technical Support 5 6 Unit is running as expected but no image projected Revision History Contact Support Back ...

Page 25: ... on again Is the issue resolved Allow the unit to run for 30 minutes Is the issue resolved Issue resolved Issue resolved No No Yes Yes For further assistance contact SMART Technical Support 5 7 The projector is preparing to turn on Revision History Contact Support Try the power button the projector itself Does it turn on No No Yes For further assistance contact SMART Technical Support Back ...

Page 26: ...the issue resolved Swap the power cable with a known working one Is the issue resolved Issue resolved Issue resolved Issue resolved No No No Yes Yes Yes For further assistance contact SMART Technical Support 5 8 Unit does not have sufficient power Revision History Contact Support Use the power button on the projector to turn unit on Is the issue resolved Replace battery on remote control Issue res...

Page 27: ...U100 Troubleshooting Diagram Home Error fan colour wheel failure Colour wheel failure Fan failure 5 9 Error fan colour wheel failure Revision History Contact Support Back ...

Page 28: ... Diagram Back Home Fan failure Power cycle the projector for 30 seconds Is the issue resolved Issue resolved No Yes For further assistance contact SMART Technical Support 5 9 2 Fan failure Revision History Contact Support ...

Page 29: ...ot to be confused with image color wheel failure This one results in the projector turning off Issue resolved Issue resolved No No Yes Yes For further assistance contact SMART Technical Support 5 9 1 Colour wheel failure Revision History Follow the instruction for cleaning the projector Is the issue resolved Contact Support ...

Page 30: ... guide specifications Is the issue resolved Unplug the projector for 60 seconds and replug Wait 30 minutes before turning on Is the issue resolved Issue resolved Issue resolved Issue resolved No No No Yes Yes Yes For further assistance contact SMART Technical Support 5 10 Temperature limit exceeded Revision History Follow the instruction for cleaning the projector Is the issue resolved Contact Sup...

Page 31: ... to its factory state Is the issue resolved Room Control PC No No Yes No No No No No No Incorrect connection details Issue resolved Yes Yes Yes Yes Yes Yes Yes Yes No Back Home Ensure the use of the correct RS232 commands as per the user manual Incorrect RS232 commands Issue resolved The cable was faulty Issue resolved Review the correct RS232 commands in the user manual Incorrect connection detai...

Page 32: ... issue resolved Position the remote towards the RF sensor on the projector Is the issue resolved Confirm the battery works with another remote or swap the remote control with an other known working remote Is the issue resolved No Issue resolved Yes Yes Yes For further assistance contact SMART Technical Support 7 Remote control Revision History Contact Support ...

Page 33: ...U100 Troubleshooting Diagram All REVISION HISTORY DATE Dharm Bajwa REV 1 0 SECTION June 06 2015 REVISED BY PAGE DESCRIPTION OF CHANGE Create document All ...

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