Sympodium IM–150 Installation Guide
39
Troubleshooting Sympodium IM-150 Console
Use the following table to solve a problem with the console. Keep in mind that any computer
you use with the IM-150 must have SMART Board software running for the screen to be touch
sensitive. Also, an auxiliary input source must be running touch-capability software if you want
to annotate over the image on the interactive screen.
NOTE:
For the IM-150 to function, you must have connected the console to the X-Port 30 unit.
Symptom
Possible Cause
Remedy
No indicators
illuminated
Power problem
•
Check all power connections
The screen displays
the wrong video image
for the selected source
Inconsistent video inputs
used
•
Check the connections for the video
source and the X-Port 30 unit (see pages
25–27)
Communication problem
between the console and
the X-Port 30 unit
•
Check the serial connection (cable C06)
between the console and the X-Port 30
unit
•
Check the connections between the
source device and the X-Port 30 unit
•
Check that the auxiliary source has
annotation capability
•
Check that SMART Board software is
running and configured to the correct
COM port
You can see video
images on the screen
but can’t annotate
over them
Communication problem
between the screen and
the pen tool selector
board
•
Call Technical Support (see page 40)
Power isn’t reaching the
screen
•
Check the power connections for the
console
•
Press the console power switch
You can’t see video
images on the screen
Communication problem
between the input source
and the console
•
Check that the input source isn’t in
standby mode. Use the keyboard or
mouse to reactivate a computer –
touching the screen with the stylus won’t
awaken it.
•
Check the connections between the
input source and the X-Port 30 unit
•
Check the connections between the
console and the X-Port 30 unit
The screen displays a
pattern of horizontal
lines
Communication problem
between the console and
the X-Port 30 unit
•
Check the connections between the
console and the X-Port 30 unit