SMART Podium ID422w, Installation And User Manual

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38 | CHAPTER 5 – TROUBLESHOOTING
99-00724-00 REV C0
Image Problems
Display Troubleshooting
If you encounter problems with the SMART Podium ID422w display, refer to the
following tables; your problem may be described here and you can try the solution
offered. For additional information about color issues, see the documentation that
came with your operating system or applications.
General Display Problems
Symptom Solution
No display. The power LED is off. • Verify that the AC power cable is
connected, and that the SMART
Podium ID422w power switch is turned
on.
No display. The power LED is lit blue. • Check the contrast, brightness, and
backlight controls.
• Adjust as necessary. Or, open the OSD
menu and select the RESET option.
The power LED is lit orange.
A ‘no signal go to power save’ message
appears briefly on your display screen.
• Your computer may be in a power
management mode.
• Touch the pen tip to the display
screen, move the mouse, or depress
any key on your keyboard.
• Turn off both your computer and the
SMART Podium ID422w pen display
tablet. Check the video cable for bent
or broken connector pins. Then
properly connect the video cable and
turn on the SMART Podium ID422w
and your computer.
• Verify that the DVI/VGA switch is
properly set. Restart your computer
after changing the position of the
switch.
• Verify that the video card is properly
installed.