SMART M680, User Manual

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CHAPTER 4
MAINTENANCE AND TROUBLESHOOTING
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Transporting the interactive whiteboard
Save the original SMART Board interactive whiteboard packaging so that it’s available if you need
to transport the interactive whiteboard. When required, repack the interactive whiteboard with all
of the original packaging. This packaging was designed to provide the best possible protection
against shock and vibration.
Contacting SMART Support
SMART Support welcomes your call. However, if you experience difficulty with your SMART
product, consider contacting your authorized SMART reseller ( smarttech.com/wheretobuy ) first.
Your reseller can often resolve the issue without delay.
Before you contact SMART Support, ensure the following:
l
You know the serial number of the interactive whiteboard.
l
The computer specifications and operating system meet the minimum requirements for
SMART Product Drivers.
l
The USB and power cables are connected properly to the computer and interactive
whiteboard.
l
Device drivers are installed on the computer’s operating system.
l
The interactive surface and bezels aren’t obstructed.
l
You have oriented the interactive whiteboard.
To determine the interactive whiteboard’s serial number
Look on the lower right edge of the interactive whiteboard’s frame when you’re facing the
front of the interactive whiteboard. The serial number is also on the back of the interactive
whiteboard.