C H A P T E R 7
Troubleshooting your projector
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smarttech.com/kb/170295
Power
light
Service
light
Projected
image
Status and related troubleshooting
Off
Off
None
The projector power cable isn’t properly connected.
OR
There’s an issue with the mains power supply (for
example, the circuit breaker is off).
Determining touch status
The TDM has one tri-colored status light. Use the table below to determine the status of the TDM.
TDM
status
light
Touch
interaction
Status and related troubleshooting
Normal operating states
Solid
green
Full control
The Touch USB is connected, and SMART Product Drivers is running.
Flashing
green
Full control
The Touch USB is connected, and the default operating system drivers
are running. You might have single touch only, depending on your
operating system.
N O T E
If you install SMART Product Drivers, you have full multitouch
interactivity. You can also use the
Connection Wizard
to check the
status of your projector connection and to troubleshoot your projector
(see
Troubleshooting your SMART product with the Connection Wizard
Flashing
amber/red
No touch
The TDM is in red laser mode which is used during alignment. Wait three
minutes for the red lasers to turn off.
Error states
Solid
green or
flashing
green
No touch
The USB cable for touch isn’t properly connected to your computer.
OR
Change the Touch setting in the OSD menu to match the current input
(see ).
N O T E
Touch is disabled if the current input doesn’t match the Touch setting in
the OSD menu. This is to avoid false touches on your computer when
you touch a DVD or other source image.
