SMART KAPP iQ 75, User Manual

Page: 54 / 66

CHAPTER 7
TROUBLESHOOTING
44 smarttech.com/kb/171129
l
Make sure your Android mobile device is using the latest operating software and has no
pending system updates.
l
See Resolving issues with applications in the SMART kapp iQ Pro interactive flat panel
administrator’s guide ( smarttech.com/kb/171000 ) .
l
Contact your system administrator.
I’d like to give feedback
l
Help us out. Give us some feedback about the Screen Share beta experience. Contact us
here .
Supported Android devices and operating systems
l
All devices running Android 4.4.2 or later support the Cast Screen feature. See Optimized
devices for Android Screen casting ( support.google.com/chromecast/answer/6293757 ).
NOTE
Not all mobile devices have been optimized for screen casting.
l
Make sure Power Saving mode is off on your Android mobile device. Power Saving mode can
limit the mobile device’s processing power, which could affect the performance of the Cast
Screen feature.
Resolving Screen Share issues for Chrome
browser or Chromebook
What is Screen Sharing?
If your computer is on the same network as the SMART kapp iQ Pro interactive flat panel, you
can use the computer’s Chrome browser and the interactive flat panel's Screen Share app to
share audio and video content from your computer to the interactive flat panel.
How do I share content using the Chrome browser or Chromebook?
l
You may need to download the Google Cast extension for Chrome. See Sharing content from
the Chrome browser to the interactive flat panel on page 26.