Resolving operation issues
To resolve operation issues, complete the following tasks:
l
Confirm that the 4-wire cable (and 2-wire cable, if present) is connected to the interactive
whiteboard’s controller module.
l
If necessary, complete additional troubleshooting with the guidance of SMART Support using
SMART Board Diagnostics.
Resolving connection issues
To resolve connection issues, complete the following tasks:
l
Confirm that the ECP cable harness’s 4-pin mini-DIN connector is properly connected to the
5V 2A
connector on the projector.
l
Confirm that the USB cable is properly connected from the interactive whiteboard to the ECP.
l
Confirm that the USB cable is properly connected from a fully functional USB receptacle on the
computer to the correct USB receptacle on the ECP.
l
If necessary, complete additional troubleshooting on any devices between the USB connection
from the computer to the interactive whiteboard system, including any USB hubs and
extension cables.
Resolving controller module issues
If the controller module takes longer than 10 seconds to start up, disconnect the interactive
whiteboard’s USB cable, wait 10 seconds, and then reconnect it.
If the issue persists, update the firmware as documented in the
SMART Board 600 and D600 series
interactive whiteboard installation and user’s guide
).
If the Ready light indicates that a firmware update is in progress but no update is actually taking
place, disconnect the interactive whiteboard’s USB cable, wait a few seconds, and then reconnect it.
Resolving projector issues
Resolving projector errors
System administrators can resolve the following projector errors on their own prior to contacting
SMART Support. Performing initial troubleshooting on your projector will reduce the time of a support
call.
C H A P T E R 6
Troubleshooting your interactive whiteboard system
53
