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smarttech.com/kb/171200

Issue

Solutions

The audio is distorted.

l

If a device is connected to the teacher or student
microphone using the AUDIO IN port, set the
device’s volume to 80–90% of its maximum volume.
Then use the volume controls on the teacher
microphone to adjust the volume.

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Turn on dip switch 8 on the receiver.

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Test the microphone from the malfunctioning system
with a properly functioning system. If the audio is still
distorted, contact SMART regarding the
microphone.

l

Test a microphone from a properly functioning
system with the malfunctioning system. If the audio is
still distorted, contact SMART regarding the
receiver.

There is audio feedback.

NOTE

Feedback occurs when the
microphone picks up audio from
the speakers and transmits it to the
speaker again in a loop. Feedback
sounds like an intermittent high-
pitched squealing or burst of
sound, and it can occur when you
stand in a particular spot (especially
if the microphone is very close to
the speakers) or randomly in a
room.

Feedback is distinct from a buzzing
or humming, which is a constant low
noise that doesn’t necessarily
change when the microphone is
used or turned on or off.

l

Volume is set incorrectly. Set the volume while
standing beneath the speaker with the microphone.

TIP

Have someone else in the room help determine if
the volume is not loud enough.

l

Do not stand directly beneath the speakers. This can
cause feedback.

TIP

Have someone else in the room help determine if
the volume is not loud enough.

l

Turn on dip switch 5 on the receiver. This will mute
your microphone if a feedback loop starts.

There is an audible hum.

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Verify that the cables are connected properly.

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The speaker cables may be running parallel with
power lines. Don’t run cables parallel to power lines.

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Use only good quality cables for input. Make sure no
cables are longer than 25' (7.6 m).

Summary of Contents for Audio 400

Page 1: ...smarttech com docfeedback 171200 SMART Audio 400 classroom amplification system INSTALLATION AND MAINTENANCE GUIDE FOR SCA 400 ...

Page 2: ... 2017 SMART Technologies ULC All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language in any form by any means without the prior written consent of SMART Technologies ULC Information in this manual is subject to change without notice and does not represent a commitment on the part of SMART This product an...

Page 3: ...rence when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correc...

Page 4: ... the receiver is installed in a confined space the signal can be weakened when it passes metal or walls potentially leading to interruptions of the audio Installation considerations for the speakers l SMART recommends installing up to four 8Ω speakers o Install any number of speakers as long as the total impedance is 4 8 Ohms o Installing more speakers doesn t make the sound louder but it does spr...

Page 5: ...n another color turn off the microphone and use the following instructions to pair the microphone to the receiver Pairing the teacher microphone To pair the teacher microphone 1 If the teacher microphone is turned on turn it off by pressing and holding the PWR MUTE button for three seconds 2 On the receiver press the LINK button The LINK LED flashes yellow 3 On the teacher microphone press and hol...

Page 6: ...3 On the student microphone press and hold the PWR LINK button and the TALK button A beep is heard through the speakers The BATT LED on the microphone and the LINK LED on the receiver light green to indicate successful pairing ...

Page 7: ...ging adapter to a power outlet 2 Connect the USB cable to the adapter 3 Connect the USB cable to the microphone The CHG LED flashes red while the microphone charges The CHG LED shines solid red when the microphone is fully charged Cleaning the microphone To clean the teacher or student microphone Spray skin safe disinfectant on a cloth and use the cloth to clean the microphone CAUTION l Make sure ...

Page 8: ...5 mm audio jack If this switch is ON the audio input level is lowered automatically when the teacher speaks into the microphone 2 Tone On Off On The Tone On Off switch controls the indicator tone heard when the teacher uses the volume controls on the microphone When this switch is set to ON the indicator tones are present in the mix line output 3 Tone level High Low Off Low The Tone level High Low...

Page 9: ...ve NOTE Use the Feedback Blocker only after exhausting all other troubleshooting options for preventing feedback 6 Remove volume Off This DIP switch should be set to OFF at all times It controls a feature used only with control systems and SMART Audio does not support control systems 7 Mix Out Attenuator On The Mix Out Attenuator decreases the output level from the receiver by 10 dB If the switch ...

Page 10: ...s flashing yellow Microphone is out of range of the receiver Move back into range The BATT LED is flashing red There was a pairing error with the receiver Try pairing the microphone again See Pairing the microphones on page 5 Resolving issues with audio Issue Solutions All components are turned on and the microphones are paired but there is no audio l On the microphone check for the audio from the...

Page 11: ...high pitched squealing or burst of sound and it can occur when you stand in a particular spot especially if the microphone is very close to the speakers or randomly in a room Feedback is distinct from a buzzing or humming which is a constant low noise that doesn t necessarily change when the microphone is used or turned on or off l Volume is set incorrectly Set the volume while standing beneath th...

Page 12: ...hones You re experiencing other issues with audio or the solutions above don t resolve the issue Refer to this article in the SMART knowledge base for additional audio troubleshooting Resolving issues with power Issue Solutions The receiver isn t receiving power l Test the outlet with a device known to be working correctly l Try a different outlet l If neither solution resolves the issue contact S...

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Page 14: ...SMART TECHNOLOGIES smarttech com support smarttech com contactsupport smarttech com kb 171200 ...

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