background image

Retrieving your password

If you forget the projector’s password, you can retrieve it by accessing the projector service menu

directly from the projector or from the password settings menu on your projector’s web page (see

Password settings

on page 53).

g

To retrieve your password from the service menu

1. Using the remote control, press the following buttons quickly to access the service menu:

Down

,

Up

,

Up

,

Left

,

Up

.

2. Scroll to the

Password Get

field, and then press

Enter

on the remote control.

The password appears on the screen.

3. Record the password.

4. Scroll to the

Exit

field, and then press

Enter

on the remote control to exit the projector service

menu.

Resetting the projector

At some point during troubleshooting, you might need to reset all projector settings.

I

  I M P O R T A N T

This action is irreversible.

g

To reset all projector settings

1. Using the remote control, press the following buttons quickly to access the service menu:

Down

,

Up

,

Up

,

Left

,

Up

.

2. Scroll to the

Factory Reset

field, and then press

Enter

on the remote control.

3. Scroll to the

Exit

field, and then press

Enter

on the remote control to exit the projector service

menu.

Locating serial numbers

Before contacting SMART Support (see

Customer support

on page 71), make note of your interactive

whiteboard and projector serial numbers.

For the location of the SMART Board 480 interactive whiteboard serial number, see the

SMART

Board 480 Interactive Whiteboard User’s Guide

(

smarttech.com/kb/156693

).

C H A P T E R 6

Troubleshooting your interactive whiteboard system

46

Summary of Contents for SMART Board 480

Page 1: ...SMART Board 480i5 Interactive Whiteboard System User s Guide PLEASE THINK BEFORE YOU PRINT...

Page 2: ...of the Blu ray Disc Associa tion All other third party product and company names may be trademarks of their respective owners FCC Warning This equipment has been tested and found to comply with the li...

Page 3: ...rd models Contact your authorized SMART reseller smarttech com wheretobuy for more information Safety warnings cautions and important information W W A R N I N G l Failure to follow the installation i...

Page 4: ...and shorten the life of the projector l Avoid setting up and using the SMART product in an area with excessive levels of dust humidity and smoke l Do not place your SMART product in direct sunlight o...

Page 5: ...g was designed with optimal shock and vibration protection l If your SMART product requires replacement parts make sure the service technician uses replacement parts specified by SMART Technologies or...

Page 6: ...e lens If it is necessary to clean the lens o Use liquids or commercial solvents such as glass cleaners to clean the lens but do not spray them directly on the system o Use protective gloves and dip a...

Page 7: ...whiteboard the SMART UF75 projector or any of its sub components Dust l Designed for pollution degree 1 P1 as per EN61558 1 which is defined as No pollution or only dry non conductive pollution Electr...

Page 8: ......

Page 9: ...jector 9 Using your interactive whiteboard 21 Integrating other devices 23 Video format compatibility 23 Connecting peripheral sources and outputs 25 Maintaining your interactive whiteboard system 27...

Page 10: ...nvironmental compliance 69 Waste Electrical and Electronic Equipment regulations WEEE directive 69 Restriction of Certain Hazardous Substances RoHS directive 69 Batteries 69 Packaging 70 China s Elect...

Page 11: ...sories 3 Pen 3 Remote control 4 Optional accessories 4 Your SMART Board 480i5 interactive whiteboard system combines the wall mounted short throw SMART UF75 projector with a SMART Board 480 interactiv...

Page 12: ...devices including DVD Blu ray players VCRs document cameras and digital cameras and can project media from these sources onto the interactive screen When you use SMART software with your SMART Board...

Page 13: ...24 768 resolution SMART UF75 projector l Remote management via a serial RS 232 interface or SNMP l Alert broadcast feature that enables administrators to send notification messages to network connecte...

Page 14: ...ction options Optional accessories You can add a variety of optional accessories to best meet your specific needs Purchase these items from your authorized SMART reseller smarttech com wheretobuy when...

Page 15: ...m installation document for instructions on how to install your product and use the mounting template I I MP OR TA N T Use the instructions included with your SMART UF75 projector to install your inte...

Page 16: ...ll attach both the mounting bracket and the safety tether to a stud to safely support the projector s weight If you use only drywall anchors the drywall can fail resulting in product damage and possib...

Page 17: ...overlap each other behind the interactive whiteboard they could interfere with the way the interactive whiteboard rests against the wall Before you mount the interactive whiteboard it is recommended t...

Page 18: ...version of SMART Product Drivers that shipped with your interactive whiteboard system or download a newer version if available If you use an older version of the software your interactive whiteboard s...

Page 19: ...and also explains how to set up your remote control retrieve system information access the projector s image adjustment options and integrate your interactive whiteboard system with peripheral device...

Page 20: ...ccordance with applicable regulations g To access or replace the remote control battery 1 Hold down the side release on the left side of the battery holder and pull the battery holder completely out o...

Page 21: ...ws Change the menu selections and adjustments 4 Hide Freeze hide or display the image l Press once to freeze the image For example you can display a question on the screen while you check your e mail...

Page 22: ...ch the frequency of your computer s graphics card The default is 0 This setting applies to VGA inputs only Tracking Synchronizes your projector s display timing with your computer s graphics card from...

Page 23: ...e Audio menu Volume Increases and decreases the projector s volume from 20 to 20 The default is 0 Mute Mutes the projector s audio output If you mute the projector s audio output and then increase or...

Page 24: ...to Standard or Economy Standard displays a high quality bright image Economy increases the lamp life by decreasing the brightness of the image Auto Power Off minutes Sets the length of the auto power...

Page 25: ...tup Screen This screen displays when the projector lamp is starting and an image isn t displayed SMART displays the default SMART logo on a blue background Capture User Startup Screen closes the on sc...

Page 26: ...projector s subnet work mask number in values between 0 0 0 0 and 255 255 255 255 Gateway Displays the projector s default network gateway in values between 0 0 0 0 and 255 255 255 255 DNS Displays t...

Page 27: ...ce reminders are based on the current hours of use See Resetting the lamp timer on page 33 for details on the lamp hour reset procedure Input Displays the current input source VGA1 VGA2 Composite S Vi...

Page 28: ...us the projected image use the focus lever located on the projector lens g To focus and adjust the image Move the focus lever up or down until the image is in focus C H A P T E R 3 Using your interact...

Page 29: ...es of the image relative to your interactive whiteboard l When you move the projector forward or backward on the boom to make the image larger or smaller you might need to tilt or turn the projector s...

Page 30: ...output VGA Out Secondary display not included 9 3 5 mm phone jack audio output Speakers not included 10 RCA composite video input and left and right RCA audio input Video source not included through...

Page 31: ...r more information on using your interactive whiteboard When you connect your SMART Board interactive whiteboard system to a computer with SMART software you can access the full capabilities of your i...

Page 32: ......

Page 33: ...ility SMART UF75 projectors have a native video format and various video format compatibility modes You can change image appearances for certain formats and compatibilities Native video format The fol...

Page 34: ...l screen 1024 768 XGA 85 4 3 84 997 Full screen 1024 768 MAC 19 4 3 74 7 Full screen 1152 864 SXGA1 75 4 3 75 Full screen 1280 768 SXGA1 75 1 67 1 60 Letterbox 1280 800 WXGA 16 10 60 Letterbox 1280 80...

Page 35: ...ult menu on page 13 N N OTE The 16 9 command delivers all video modes with black bands along the top and bottom edges of the screen The Match Input command might deliver video modes with blank bands a...

Page 36: ...slack and can be placed safely in your room without presenting a trip hazard g To connect a peripheral source or output to your projector 1 Connect your peripheral device s input cables to the project...

Page 37: ...ormation on maintaining your interactive whiteboard see the SMART Board 480 Interactive Whiteboard User s Guide smarttech com kb 156693 Cleaning the projector W W A R N I N G Cleaning a wall mounted p...

Page 38: ...xes or solvents When cleaning the projector s mirror l Use a bellows bulb or air blower bulb commonly found in audio visual supply stores to blow off dust Never touch the mirror with your bare hands o...

Page 39: ...o the following o Do not touch the glass fragments because they can cause injury o Wash your hands thoroughly if you have come into contact with lamp debris o Thoroughly clean the area around the proj...

Page 40: ...replace the lamp assembly with a previously used lamp assembly o Always handle the fragile lamp assembly with care to prevent premature lamp failure or exposure to mercury Use gloves when touching th...

Page 41: ...cover to gently pry the cover open 5 Use a Phillips screwdriver to loosen the two captive screws from the bottom of the lamp module N N OTE Don t try to remove these screws Captive screws can t be rem...

Page 42: ...4 Carefully replace the lamp cover 5 Connect the power cable to the wall outlet 6 Press the Power button once on the remote control to confirm that the projector is operating and that the lamp module...

Page 43: ...menu other than those listed in this guide Changing other settings can damage or affect the operation of your projector and invalidates your warranty 2 Scroll down to the Lamp Hour Reset field and th...

Page 44: ......

Page 45: ...work communication issues 40 Resolving audio issues 41 Resolving video issues 41 Resolving image issues 42 Loss of signal 42 No projected image 42 Partial scrolling or incorrectly displayed image 43 U...

Page 46: ...controls This section documents the indicators and controls of the interactive whiteboard system components Interactive whiteboard indicators and controls For more information to resolve common issues...

Page 47: ...he Fan Failure message appears on next page to troubleshoot the projector Off Solid red The projector has a color wheel issue See The Color Wheel Failure message appears on page 39 to troubleshoot the...

Page 48: ...3 Ensure that nothing is blocking the projector s air intake and exhaust 4 Disconnect the power cable from the power outlet and then wait at least 60 seconds 5 Connect the power cable and then turn on...

Page 49: ...is overheating likely due to blocked air vents l The lamp has reached the end of its life l The projector has an internal problem g To resolve the Lamp Failure error 1 Follow steps 1 to 5 of To resol...

Page 50: ...mmunication issues 1 Ensure that your network s RJ45 cable is properly connected to the modular cable connection on the projector s connection panel 2 Ensure that the LAN warning light on the projecto...

Page 51: ...ctioning that its audio output is on and that its volume isn t set to the lowest position 6 If the previous steps don t resolve the issue contact your authorized SMART reseller smarttech com wheretobu...

Page 52: ...ynchronize check your cable connections to the projector 3 Ensure that the image signal is compatible with the projector see Video format compatibility on page 23 4 If your projector still doesn t sho...

Page 53: ...d image 1 Select Start Control Panel 2 Double click Display The Display Properties window appears 3 Click Settings 4 Verify that your display resolution setting is equal to 1024 768 5 If the projector...

Page 54: ...1 Adjust the Frequency setting in the on screen display See Image Adjustment menu on page 12 2 Check the display mode of your computer s graphics card Make sure it matches one of the projector s compa...

Page 55: ...stems Installation Guide smarttech com kb 156695 and Adjusting the image on page 19 Accessing the service menu C C A U TI ON l To prevent tampering or unintentional changes only system administrators...

Page 56: ...the projector At some point during troubleshooting you might need to reset all projector settings I I MP OR TA N T This action is irreversible g To reset all projector settings 1 Using the remote cont...

Page 57: ...ired repack it with all of the original packaging This packaging was designed to provide optimal shock and vibration protection If you no longer have your original packaging purchase the same packagin...

Page 58: ......

Page 59: ...d inventory 56 Value based command methods 56 Absolute values and adjustment values 56 Video source specification values 57 Powerstate controls 58 Source selection controls 58 General source controls...

Page 60: ...our Internet browser 2 Type the IP address in the address line field and then press ENTER 3 Select the menu options in the left pane to access the settings on each page 4 Select settings or type them...

Page 61: ...t into Standby mode Select the Power ON or Power OFF button Volume Mute Turns the mute settings on or off Select On to mute the projector s sound and Off to turn off mute Volume Control Source A P P E...

Page 62: ...e maximum 12 characters Projector Name Displays the projector s name maximum 12 characters Location Displays the projector s location maximum 16 characters Contact Displays the contact name or number...

Page 63: ...you want and then press Submit N N OTE The projector sends an alert e mail SMART Alert to your e mail address Press E mail Alert Test to confirm your e mail address by sending a test e mail SMART Ale...

Page 64: ...ion so that a straight through male to female RS 232 serial cable connects to the projector s serial interface in the following arrangement Pin number Projector s female RS 232 connector 2 Transmit 3...

Page 65: ...2 Connect your computer to the serial connection cable you previously connected to the projector 3 Configure your serial interface settings using the values in the table in the previous section and t...

Page 66: ...case sensitive Type commands exactly as they appear in the left column of the tables with the proper value or setting in the center column l Check your entries carefully before entering your commands...

Page 67: ...he source input field described in Source selection controls on next page in a command to set an absolute value or adjustment value to a source other than the active source You can do this while the s...

Page 68: ...d within 10 seconds to put the projector into Standby mode off now Shuts down the projector immediately You can t delay or cancel this command get powerstate Indicates the projector s current powersta...

Page 69: ...sources HDMI connector source controls are completely described in this section These controls are unavailable when the projector is in Standby mode You can specify custom color values for all inputs...

Page 70: ...100 magenta value set yellow value 0 to 100 yellow value set videofreeze target on off videofreeze target Additional VGA source controls Your VGA source supports all the general source controls descr...

Page 71: ...disconnected N N OTE Some of these commands are invalid with HDMI input and VGA video sources and will return the response invalidcmd command These commands inform you of the current composite video s...

Page 72: ...plays other regional languages such as French or Spanish depending on television channel or media setup Network controls These commands control your projector s network status and settings These setti...

Page 73: ...torid projectorid current projector ID number get hposition hposition current horizontal position setting get vposition vposition current vertical position setting get aspectratio aspectratio current...

Page 74: ...on get syshrs syshrs current projector hours of operation get fwverddp fwverddp current projector firmware version get fwvernet fwvernet current network firmware version get fwvermpu fwvermpu current...

Page 75: ...brightness target on off highbrightness target set autopoweroff value 0 to 240 autopoweroff value set zoom value 0 to 30 zoom value set projectorid value 0 to 99 projectorid value set hposition value...

Page 76: ...description set locationinfo description Enter a descriptor no more than 16 characters long locationinfo description set contactinfo description Enter a descriptor no more than 16 characters long con...

Page 77: ...On to activate these features Simple Network Management Protocol SNMP SMART UF75 projectors support a list of SNMP commands as described in the management information base MIB file You can download t...

Page 78: ......

Page 79: ...ire further information please contact your reseller or SMART Technologies for information on which recycling agency to contact Restriction of Certain Hazardous Substances RoHS directive This product...

Page 80: ...ducts complies with applicable packaging laws China s Electronic Information Products regulations China regulates products that are classified as EIP Electronic Information Products SMART Technologies...

Page 81: ...tacting SMART Support Your local reseller can resolve most issues without delay N N OTE To locate your local reseller visit www smarttech com wheretobuy All SMART products include online telephone fax...

Page 82: ...91 U S Canada Fax 1 403 228 2500 E mail info smarttech com Warranty Product warranty is governed by the terms and conditions of SMART s Limited Equipment Warranty that shipped with the SMART product a...

Page 83: ...video connections 25 59 61 connection diagrams projector 19 consumer product safety 70 contact information 72 contact person 52 D DHCP 52 62 DNS 52 62 document cameras 25 documentation 71 dust v DVDs...

Page 84: ...M MAC address 62 MAC support 23 mounting template 6 mute control 11 62 N native video formats 23 network communication 20 40 52 62 O online support 71 options 4 original packaging 47 P packaging 70 pa...

Page 85: ...MTP 53 SNMP 67 sound See audio subnet mask 52 62 SVGA support 23 SXGA support 23 T Technical Support 71 temperatures operating and storage v training 71 transportation 47 trap destination address 52 t...

Page 86: ......

Page 87: ...Toll Free 1 866 518 6791 U S Canada or 1 403 228 5940 www smarttech com...

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