Smart Technologies SMART Board 2000 series, User Manual

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CHAPTER 4
TROUBLESHOOTING
28 smarttech.com/kb/171178
Troubleshooting the display
Resolving issues with power
Issue Solutions
The display doesn’t turn on and its
power light isn’t lit.
l
Make sure the power cable is securely fastened to the power outlet and the
display.
l
Make sure the switch beside the AC power inlet is in the ON (I) position.
l
Make sure the power outlet is working by testing it with a different device.
l
Make sure the power cable is working by testing it with a different device.
The display turns on, its power light
is lit, but nothing shows on the
screen.
l
See default.htm.
Troubleshoot video.
l
Restart the display.
See default.htm.
You’re experiencing other issues
with power, or the previous
solutions don’t resolve the issue. See referring-to-the-knowledge-base.htm.
Resolving issues with video
Issue Solutions
You’re experiencing general issues
with video.
l
Make sure any connected computers are on and not in Standby mode.
l
Set connected computers’ resolution and refresh rate to values that the display
supports.
See default.htm.
l
Restart the display and any connected computers.
See default.htm.
The display is on, but nothing shows
on the screen.
l
Make sure any connected computers are on and not in Standby mode.
l
Restart the display and any connected computers.
See default.htm.
A computer is connected to the
display, but only a “Looking for a
connection” message appears on
the screen. Make sure the computer is connected to the currently selected input.
You’re experiencing other issues
with video, or the previous solutions
don’t resolve the issue. See referring-to-the-knowledge-base.htm.