Smart Technologies Board 8084i-G4 Administrator'S Manual Download | Manualshive

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CHAPTER 6

TROUBLESHOOTING

52

smarttech.com/kb/170819

Power light

Speaker status

Issues

Solutions

On

On

Room participants are
unable to hear remote
participants.

l

Unmute the audio in Skype for
Business Room System software.

l

Turn up the volume in Skype for
Business Room System software.

l

For SMART Board 8084i-G4
interactive flat panels, ensure the
AUDIO2 input is

HDMI3/PC

(see

l

Ensure the audio processor is
receiving power and is connected
as shown in the installation
instructions (see page 10).

Room participants can hear
remote participants, but the
sound is quiet.

Using the console, turn up the
volume in Skype for Business Room
System software settings.

Room participants can hear
remote participants, but the
sound is distorted, or there’s
feedback.

One or more of the remote
participants’ audio systems is
causing the distortion or feedback.
Mute individual remote participants
until you identify the remote
participants with problematic audio
systems. Ask those remote
participants to troubleshoot their
audio systems.

Resolving software issues

This section explains how to resolve common issues with the room system’s software.

Before troubleshooting issues with your room system’s software, ensure the latest versions of the

software are installed (see

Updating software and firmware

Resolving issues with the calendar

If the Skype for Business Room System software calendar doesn’t appear on the console and

interactive flat panels, or if it indicates that the room is free for 24 hours when you know that is has

been booked for meetings, there is an issue with the connection between the room system and

your organization’s Microsoft Exchange server. For assistance with these and other network issues,

contact your organization’s network administrator.

Improving the restart time

If you find the room system takes a long time to restart when you are modifying settings, you can

remove unused Microsoft language packs to improve the restart time. For more information, see

Improving the start-up and restart time on a SMART Room System with Skype for Business

kb.smarttech.com/?q=14391

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Summary of Contents for Board 8084i-G4

Page 1: ...RS LYNC L G5 AND SRS LYNC XL FEATURING SMART BOARD 8055i G5 8065i G5 AND 8084i G4 INTERACTIVE FLAT PANELS NOTE This documentation has been updated to support Microsoft s transition from Lync to Skype for Business software Most references to Lync have been removed and replaced with Skype for Business however the following information is still applicable to SMART room systems running Lync software ...

Page 2: ...d all SMART taglines are trademarks or registered trademarks of SMART Technologies ULC in the U S and or other countries Microsoft Windows Lync Skype Skype for Business Outlook PowerPoint and Office 365 are either registered trademarks or trademarks of Microsoft Corporation in the U S and or other countries Intel and vPro are trademarks or registered trademarks of Intel Corporation or its subsidia...

Page 3: ...RT Technologies or parts with the same characteristics as the original l Ensure that any cables that cross the floor to the room system are properly bundled and marked to avoid a trip hazard l Do not insert objects inside the cabinet ventilation holes because they could touch dangerous voltage points and cause electric shock fire or product damage which may not be covered by the warranty l Do not ...

Page 4: ...o properly support the weight of the room system l Disconnect all the room system s power cables from the wall outlet and seek assistance from qualified service personnel if any of the following occur o The power cable or plug is damaged o Liquid is spilled into any of the room system s components o Objects fall into any of the room system s components o Any of the components are dropped o Structu...

Page 5: ... hardware installation 21 Removing and transporting the room system 22 Chapter 3 Maintaining software and firmware 23 Updating software and firmware 23 Enabling the Room PC View feature 24 Enabling the System Center Endpoint Protection feature 25 Chapter 4 Remotely monitoring the room system 27 Installing the Skype for Business Room System Administrative Web Portal 27 Using the Skype for Business ...

Page 6: ...dix B Using the interactive flat panel on screen display menus 67 Using the SMART Board 8055i G5 and 8065i G5 interactive flat panels on screen display menu 67 Using the SMART Board 8084i G4 interactive flat panel on screen display menu 72 Appendix C Resetting the room system to factory defaults 81 Appendix D Hardware environmental compliance 83 Waste Electrical and Electronic Equipment and Batter...

Page 7: ...ppliance 4 Console 5 Camera 5 Table microphones and audio processor 5 Speakers 5 Video connection harness 6 SMART Room System USB Bridge 6 Accessories 6 Additional table microphones 6 Wall stand kit 7 Comparing room sizes 7 Resources for administrators 9 Setup guide 9 Support center and knowledge base 9 Resources for others 9 Resources for decision makers 9 Resources for installers 10 Resources fo...

Page 8: ...start a meeting and connect with other participants or meeting rooms with a single tap on the console or the interactive flat panels They can write or draw on the interactive flat panels using the whiteboard feature or connect an optional computer to share its screen and share files with other participants and meeting rooms in real time Features The SMART Room System includes the following feature...

Page 9: ...ting as well as connect a laptop or a room computer to share and interact with the computers displays Presence detection The interactive flat panels feature presence detection sensors that can detect people up to 16 5 m away and turn the room system on automatically If the room is unoccupied for a specified period of time the room system enters Standby mode Components The room system includes the ...

Page 10: ...deo shared PowerPoint files and video input from optionally connected computers In addition users can use the whiteboard feature to record and share notes For information about which interactive flat panel model is included with your room system and the differences between these models see Comparing room sizes on page 7 NOTE The USB receptacle on the bottom left corner of SMART Board 8055i G5 and ...

Page 11: ...for privacy In most meeting rooms digital pan tilt and zoom DPTZ and the camera s 109 field of view ensure all meeting participants are visible regardless of where they are in the meeting room In rooms with one interactive flat panel the camera is installed on the top of the interactive flat panel In rooms with two interactive flat panels the camera is installed between the interactive flat panels...

Page 12: ... SMART Product Drivers on any computer or laptop that will be used to connect to the SMART Room System using the SMART Room System USB Bridge Visit smarttech com downloads to download the latest SMART software versions and refer to the SMART Room System with Skype for Business User s Guide smarttech com kb 170818 for full instructions on how to install all of the software for the SMART Room System...

Page 13: ... panels to the meeting room table Comparing room sizes The SMART Room System comes in six sizes This section presents the key differences among these sizes Extra small room SRS LYNC XS Intended use Extra small meeting rooms approximately four people 100 sq ft 9 m Display type One SMART Board 8055i G5 interactive flat panel Display size diagonal 54 1 2 138 4 cm Optional wall stand kit WSK SINGLE Sm...

Page 14: ...eractive flat panels Display size diagonal 2 54 1 2 2 138 4 cm Optional wall stand kit WSK DUAL Large room SRS LYNC L G5 Intended use Large meeting rooms approximately 16 people 300 sq ft 28 m Display type Two SMART Board 8065i G5 interactive flat panels Display size diagonal 2 64 1 2 2 163 9 cm Optional wall stand kit WSK DUAL Extra large room SRS LYNC XL Intended use Extra large meeting rooms ap...

Page 15: ... Room System decision makers installers and users as well as administrators Resources for decision makers Decision makers can refer to the SMART Room System website smarttech com smartroom for general information on room systems and to the specifications for detailed information on specific products Product Specifications SMART Room System with Skype for Business for extra small rooms smarttech co...

Page 16: ...s smarttech com kb 170858 SMART Room System with Skype for Business for large rooms smarttech com kb 170859 SMART Room System with Skype for Business for extra large rooms smarttech com kb 170658 SMART wall stand for SMART Board interactive flat panels smarttech com kb 170466 SMART cable raceway for SMART Room Systems smarttech com kb 170465 SMART Room System with Skype for Business table micropho...

Page 17: ...on 18 Preventing condensation 19 Maintaining pens 19 Maintaining the console 20 Maintaining the camera 20 Maintaining the microphones 21 Maintaining the speakers 21 Checking the room system cable connections 21 Checking the room system s hardware installation 21 Removing and transporting the room system 22 The room system is designed to require minimal or no cleaning or other maintenance Follow th...

Page 18: ...ance l Functional spare console and power supply l Functional spare camera kit l Functional spare microphone and audio processor kit including cables l Functional spare speaker kit including cables l Functional spare power supplies for the camera audio processor and speakers for room systems with SMART Board 8055i G5 or 8065i G5 interactive flat panels IT access l IT administrator with knowledge o...

Page 19: ...e console 3 Press the Power button to shut down the room system 4 Flick the power switch on the bottom of each interactive flat panel SBID8055i G5 and SBID8065i G5 SBID8084i G4 NOTE When the system is turned back on the administrator will need to log in and select Apply Restart or Undo Restart Maintaining the interactive flat panels Complete the following tasks regularly to maintain the room syste...

Page 20: ...nteractive flat panels you need the room system administrator account s user name and password l If the room system includes SMART Board 8055i G5 or 8065i G5 interactive flat panels ensure version 15 12 02 or later of Skype for Business Room System software is installed before you attempt to calibrate the interactive flat panels see Updating software and firmware on page 23 l If an error message a...

Page 21: ... see Orienting the interactive flat panels below 11 On the console press OK SMART Settings closes 12 On the console press Apply Restart The room system restarts Orienting the interactive flat panels Typically the interactive flat panels require orientation during initial configuration only However you might need to orient the interactive flat panels again if the location of users touch is misinter...

Page 22: ... appears 4 Press OEM Settings and then press SMART Settings SMART Settings appears 5 Press SMART Hardware Settings 6 Press the icon of the interactive flat panel you want to orient TIP When you press an interactive flat panel s screen the circle beside that interactive flat panel s icon turns blue 7 Press Orient The orientation screen appears 8 Follow the on screen instructions to orient the inter...

Page 23: ...ip stays dry Damage to this strip affects touch interactivity To clean the screens 1 Turn off the room system see Turning off the room system on page 13 and then disconnect the power sources for the interactive flat panels 2 Wipe the screens with a lint free non abrasive cloth Cleaning the presence detection sensors Each SMART Board 8055i G5 and 8065i G5 interactive flat panel has one presence det...

Page 24: ...ff your room system see Turning off the room system on page 13 and then disconnect the power sources for the interactive flat panels 2 Using a clean lint free cloth gently wipe the camera windows in the top corners and the reflective tape along the top of the interactive flat panel screens 3 Gently wipe the reflective tape along the sides of the interactive flat panel screens 4 Gently wipe the cam...

Page 25: ...room system see Turning off the room system on page 13 and then disconnect the power sources for the interactive flat panels 3 Remove any moisture from the interactive flat panel with a smooth dry cloth 4 Leave the interactive flat panel turned off for 48 hours Maintaining pens To prevent damage to the interactive flat panels anti glare coating replace a pen if its nib becomes worn You can purchas...

Page 26: ... the screen with a lint free non abrasive cloth to remove finger prints and minor buildup OR Apply a laptop screen cleaning solution to a lint free non abrasive cloth and then wipe the screen with the cloth to remove more significant buildup CAUTION Do not apply the laptop screen cleaning solution or other liquids directly to the screen Maintaining the camera CAUTION Do not directly contact the ca...

Page 27: ...m system cable connections Inspect the room system s cables regularly to ensure they are securely connected Using cable strain relief ensures cables remain securely connected and prevents technical issues associated with disconnected cables Checking the room system s hardware installation Inspect the room system s hardware installation frequently to ensure that it remains secure l Check the mounti...

Page 28: ...ou can repack your room system with as much of the original packaging as possible This packaging was designed to provide the best possible protection against shock and vibration If the original packaging isn t available you can purchase the same packaging directly from your authorized SMART reseller smarttech com where l Transporting the room system without correct packaging voids the warranty and...

Page 29: ...installs any updates and restarts You can also check for updates manually TIP For alternative methods of updating Skype for Business Room System software see Summary of SMART Room System for Lync software updates kb smarttech com q 14458 To check for updates manually 1 On the console press Options and then press Settings The Enter your credentials screen appears 2 Type the room system administrato...

Page 30: ... for Business Room System software You can download and install the latest version of Skype for Business Room System software or configure the room system to download and install updates automatically in the Skype for Business Admin Console see Updating software and firmware on the previous page l Ensure your organization s networking conferencing policies are compatible with Room PC View To enabl...

Page 31: ... page 23 l For more information on SCEP see technet microsoft com library hh508836 aspx To enable the SCEP feature 1 On the console press Options and then press Settings The Enter your credentials screen appears 2 Type the room system administrator account s user name and password in the text boxes and then press Authenticate The room system restarts 3 Type the room system administrator account s ...

Page 32: ...t Update to download updates from your organization s Windows Server Update Services WSUS server or the Microsoft Update server as defined in the Skype for Business Admin Console OR Select Download from UNC File Share to download updates from a Universal Naming Convention UNC file share location 8 Press Apply Restart ...

Page 33: ...Web Portal To install the Skype for Business Room System Administrative Web Portal 1 Download the installation file from microsoft com en us download details aspx id 40329 2 Follow the instructions in technet microsoft com en us library dn436324 aspx to configure your environment for the Skype for Business Room System Administrative Web Portal and then install the Skype for Business Room System Ad...

Page 34: ...1 Open your Internet browser 2 Go to the following address https Computer lrs Where Computer is the address of the computer on which the Skype for Business Room System Administrative Web Portal is installed 3 Type your user name and password in the appropriate boxes 4 Click Sign in The Lync Room System Admin Portal page appears The table on this page contains important information for all room sys...

Page 35: ... microphone volume and then click Set Default Volumes Default Ringer Volume Move the slider to the right to increase the default ringer volume or to the left to decrease the default ringer volume and then click Set Default Volumes 5 Click Sign out when done To view a room system s information and health status 1 Log on to the Skype for Business Room System Administrative Web Portal see To log on t...

Page 36: ...Click Logging 4 In the Save to box type the path where you want to save the diagnostics logs and then click Save Logs 5 Click Sign out when done To restart a room system 1 Log on to the Skype for Business Room System Administrative Web Portal see To log on to the Skype for Business Room System Administrative Web Portal on page 28 2 Click the room system s Room Name link 3 Click Logging 4 Click Res...

Page 37: ...igure it on the room system appliance You can then manage the room system remotely by using one of the following l The embedded web management interface l Management software such as Open MDTK l Remote access software such as DameWare or VNC Viewer Plus This chapter explains how to configure and use Intel AMT to remotely manage the room system IMPORTANT l Set an administrator password for the room...

Page 38: ...interactive flat panels press the power button on the room system appliance enclosure 4 On the bottom of each interactive flat panel flick the power switch on SBID8055i G5 and SBID8065i G5 SBID8084i G4 5 Press the DELETE key The room system appliance enters BIOS mode 6 Browse to the Advanced tab 7 Select AMT Configuration and then press ENTER 8 Set Intel AMT to Enabled 9 Set BIOS Hotkey Pressed to...

Page 39: ...numeric characters o Record this password in a safe place the password cannot be recovered afterward 2 Select Intel AMT Configuration and then press ENTER 3 Select Activate Network Access and then press ENTER 4 Press Y NOTE For information on other MEBx controls see Intel MEBx controls on page 37 5 Select MEBX Exit and then select Y The room system restarts Remotely managing the room system After ...

Page 40: ...t Intel AMT user accounts completely disable remote Intel AMT capabilities on a target system and more Open MDTK doesn t include remote access software but you can use it to start VNC Viewer Plus see Using remote access software below For additional management software that works with Intel vPro technology see msp intel com management consoles Using remote access software The following procedures ...

Page 41: ...If you want to view a different display you must disconnect from the room system and then connect to it again To connect to your room system using VNC Viewer Plus 1 Start VNC Viewer Plus 2 Select None in the Encryption drop down list 3 Select Intel AVT KVM in the Connection Mode drop down list 4 Click Connect 5 When prompted type the Intel AMT user name admin and password you specified in To confi...

Page 42: ...E Redirection IDER and Intel KVM using Intel AMT authentication NOTE Enabling the redirection listener enables this port 16995 Intel AMT redirection TLS Redirection traffic SOL IDER and Intel KVM using Intel AMT authentication when TLS is enabled NOTE Enabling the redirection listener enables this port 623 ASF Remote Management and Control Protocol ASF RMCP RMCP pings NOTE This port is a standard ...

Page 43: ...d Protected to make local firmware updates require the IntelAMT password SMART recommends not changing the default setting Power Control Intel ME ON in Host Sleep Status Select a power package SMART recommends not changing the default setting Idle Timeout Type the idle timeout in minutes SMART recommends not changing the default setting Intel AMT Configuration Manageability Feature Selection Selec...

Page 44: ...n t been changed yet OR Select During Setup and Configuration to allow changing the IntelAMT password from the networkinterface during only setup and configuration OR Select Anytime to allow changing the IntelAMT password from the networkinterface at any time NetworkSetup Intel ME NetworkName Settings Host Name Type the host name for IntelAMT If you configure a set host name ensure it mirrors the ...

Page 45: ...em This controlis only available if you disabled DHCP Alternate DNS Address Type the alternate DNS address for the room system This controlis only available if you disabled DHCP Activate NetworkAccess Select Y to transition IntelMEBx to the POST provisioning state if allnetworksettings are configured OR Select N to disable this feature You must activate networkaccess to remotely manage your room s...

Page 46: ... Remote Configuration Select Enabled to enable remote configuration OR Select Disabled to disable remote configuration PKI DNS Suffix Type the PKI DNS suffix Manage Hashes Select to manage hashes on the room system References l Introducing the Intel vPro Platform Solution Manager software intel com en us blogs 2013 04 19 introducing the intel vpro platform solution manager l Intel AMT start here g...

Page 47: ...ssues with the calendar 52 Improving the restart time 52 Adding trusted domains to the room system 53 Testing the room system 54 This chapter helps you solve simple issues that can occur with the room system s hardware and software NOTES l If you come across an issue not addressed in this chapter refer to the SMART Room System with Skype for Business troubleshooting decision tree and other trouble...

Page 48: ...Board 8084i G4 interactive flat panels NOTE When requesting technical support provide SMART Support with the left interactive flat panel s serial number Room system appliance Wide side of the room system appliance Console Bottom of the console Camera Top of the camera beside the service light Table microphones Bottom of each microphone Audio processor Narrow side of the audio processor Speakers Ba...

Page 49: ...ich you can use when resolving common issues with the room system No Component Light 1 Interactive flat panel Standby SMART Board 8055i G5 and 8065i G5 interactive flat panels OR Power Standby SMART Board 8084i G4 interactive flat panels 2 Console Power and status 3 Camera Video capture 4 Camera Service 5 Microphones Microphone 6 Speakers Power ...

Page 50: ...d 8065i G5 interactive flat panels only Resolving issues with SMART Board 8055i G5 and 8065i G5 interactive flat panels Use the following table to resolve issues with the room system s SMART Board 8055i G5 and 8065i G5 interactive flat panels Standby light Interactive flat panel status Issues Solutions Off Not receiving power The interactive flat panels aren t receiving power Ensure that the inter...

Page 51: ...s l Remove any glass acrylic or other materialbetween participants and the presence detection sensors The interactive flat panels are turning on after they ve been turned off l Increase the re enable time which is the intervalbefore the presence detection sensors start detecting motion again l Close any blinds or shades to prevent sunlight from hitting the presence detection sensors The interactiv...

Page 52: ...re options see page 68 There is a persistent image on one of the screens Turn off the affected interactive flat paneland leave it turned off for as long as the image was on the screen When participants touch the interactive flat panels the touch point is in the wrong location l Ensure participants are touching the screens at right angles see kb smarttech com q 13976 l Orient the interactive flat p...

Page 53: ...The room system is turning off when participants are present l Increase the time before the room system automatically turns off Resolving issues with SMART Board 8084i G4 interactive flat panels Use the following table to resolve issues with the room system s SMART Board 8084i G4 interactive flat panels Lights Interactive flat panel status Issues Solutions Power Off Touch system Off Not receiving ...

Page 54: ... panels are turning on when participants aren t present l Remove sources of major temperature fluctuation humidifier emission air conditioning heating system l Close any blinds or shades to prevent sunlight from hitting the presence detection sensors Power Solid green Touch system Flashing amber quickly Turning on The status lights continue flashing amber quickly for more than one minute Turn the ...

Page 55: ...flat panels see page 15 An area of one of the screens doesn t respond to participants touch OR When participants draw digitalink the lines are broken l Ensure nothing is taped to the screens l Remove obstructions from the reflective tape channels l Ensure participants use consistent pressure while drawing digitalink l Close blinds or shades or dim light sources l Calibrate the interactive flat pan...

Page 56: ...ars on the interactive flat panel rather than on the console l Follow the instructions in the SMART Room System with Skype for Business setup guide see page 9 l Ensure that the cable from the HDMI1 receptacle on the room system appliance is connected to the console There s no touch control l Use SMART Board Diagnostics which is available from SMART Settings see page 57 to troubleshoot the issue l ...

Page 57: ... is poor Perform a room system test see page 54 Resolving issues with the microphones Use the following table to resolve issues with the room system s microphones Microphone light Microphone status Issues Solutions Off Not receiving power The microphones aren t receiving power Ensure that the microphones are connected as shown in the installation instructions see page 10 and that the room system i...

Page 58: ...io systems Askthose remote participants to troubleshoot their audio systems Resolving software issues This section explains how to resolve common issues with the room system s software Before troubleshooting issues with your room system s software ensure the latest versions of the software are installed see Updating software and firmware on page 23 Resolving issues with the calendar If the Skype f...

Page 59: ...r If you incorrectly modify the Windows registry you can damage the room system appliance s operating system To add a trusted domain to your room system 1 On the console press Options and then press Settings The Enter your credentials screen appears 2 Type the room system administrator account s user name and password in the text boxes and then press Authenticate The room system restarts 3 Type th...

Page 60: ...Restart The room system restarts Testing the room system You can test the room system from the console NOTE To complete a room system test you need the room system administrator account s user name and password To complete a room system test 1 On the console press Options and then press Settings The Enter your credentials screen appears 2 Type the room system administrator account s user name and ...

Page 61: ...make a test call only if your organization uses an on premises Skype for Business Server OR Press Test Meet Now and then follow the on screen instructions to test server connections and video functions 6 If you re unable to complete a test call or test meeting wait one or two minutes and then try step 5 again 7 Press Apply Restart The room system restarts ...

Page 62: ......

Page 63: ...ystem administrator account s user name and password Accessing the Skype for Business Admin Console and SMART Settings To access the Skype for Business Admin Console and SMART Settings 1 On the console press Options and then press Settings The Enter your credentials screen appears 2 Type the room system administrator account s user name and password in the text boxes and then press Authenticate Th...

Page 64: ...ype for Business account s SIP URI for example room1 yourdomain com You can record this information in the SMART Room System with Skype for Business setup guide see Setup guide on page 9 If the domain name used in the Skype for Business account s SIP URI is different from the domain name on the Lync or Skype for Business Web Service certificate see Adding trusted domains to the room system on page...

Page 65: ...phone Volume Move the slider to the right to increase the default microphone volume OR Move the slider to the left to decrease the default microphone volume Default Ringer Volume Move the slider to the right to increase the default ringer volume OR Move the slider to the left to decrease the default ringer volume Make a Test Call Press to test the room system s callfunctions You can make a test ca...

Page 66: ...15 11 or later of Skype for Business Room System software Other credentials Select to use different credentials for Microsoft Exchange and then type the user name emailaddress and password for Microsoft Exchange in the appropriate boxes This controlis available only for version 15 11 or later of Skype for Business Room System software System Settings Monitor Layout Display content on the left scre...

Page 67: ...r Window window This controlis available only for version 15 06 or later of Skype for Business Room System software Import SCOM Cert Press to open the Import SCOM Cert window This controlis available only for version 15 12 or later of Skype for Business Room System software Internet Settings Press to open the Internet Properties dialog box In the Internet Properties dialog box you can set Internet...

Page 68: ...em Version Indicates the current version of Skype for Business Room System software installed on the room system Microsoft Updates Download from Microsoft Update server Select to download Microsoft updates from the Microsoft Update server Download from WSUS server Select to download Microsoft updates from your organization s WSUS server Type the URL of the WSUS server in the text box OEM Updates D...

Page 69: ... if your organization uses an Office 365 hosted Lync or Skype for Business Server and then type the connection point in the Office 365 Connection Point box OEM Settings SMART Settings Press to open SMART Settings See SMART Settings controls on the next page SRS Licensing Tool Press to checkthe status of the room system s product key and provide a MAKkey if your Lync or Skype for Business infrastru...

Page 70: ...anels there are two SMART Board pages under SMART Hardware Settings one for each interactive flat panel Orient Press to orient the interactive flat panel See Orienting the interactive flat panels on page 15 Orientation Alignment Settings Quick 4 Points Select to use four alignment points The Quickorientation is suitable for most purposes You can perform a Quick orientation to re orient the interac...

Page 71: ...RT Room System USB Bridge This page only appears if you have connected the SMART Room System USB Bridge see page 6 Hardware Info Settings Select to view information about the SMART Room System USB Bridge including its serialnumber SMART Camera Preview Press to view a preview image from the camera select the mains power line frequency for your country 50 Hz or 60 Hz and set the pan tilt zoom contra...

Page 72: ...installed on the room system appliance Tools Diagnostics Press to run SMART Board Diagnostics You should run SMART Board Diagnostics only in consultation with SMART Support Tasks Orient Align the SMART Product Press to orient the interactive flat panels See Orienting the interactive flat panels on page 15 Connection Wizard Press to run the connection wizard to connect calibrate and orient the inte...

Page 73: ...rol panel 72 Using the remote control 72 Changing settings in the on screen display menu 73 On screen display menu options 73 Using the SMART Board 8055i G5 and 8065i G5 interactive flat panels on screen display menu You can access the SMART Board 8055i G5 and 8065i G5 interactive flat panels on screen display menu using the menu control panel located on the side of the interactive flat panels No ...

Page 74: ...ttings in the submenu 5 Press MENU until the on screen menu closes On screen display menu options Option Values Function Notes if any Picture Picture Mode Standard User Dynamic Sets the picture mode Select User to customize brightness contrast sharpness and other Picture options Select one of the other values to set brightness contrast sharpness and other Picture options to default values Brightne...

Page 75: ...Off Low Middle High Sets the brightness contrast black level color and sharpness for movie watching Picture Reset N A Resets alloptions in the Picture menu to their default values Sound Sound Mode Treble L50 R50 Sets the high frequency sound This option isn t applicable to the SMART Room System Don t change it from its default value Bass L50 R50 Sets the low frequency sound This option isn t appli...

Page 76: ...MART Room System Don t change it from its default value OSD Language Languages Sets the on screen display menu s language OSDTurn Off Off 5 seconds 10 seconds 15 seconds Sets the time of inactivity before the on screen display menu turns off OSDReset N A Resets alloptions in the OSD menu to their default values Setup Power Save On Off Enables or disables Power Save mode When Power Save mode is ena...

Page 77: ...ut detect On Off Enables or disables video input detection This option isn t applicable to the SMART Room System Don t change it from its default value Lync Room Reset N A Resets options in allmenus to their default values for a SMART Room System You use this option when you first set up the room system Setup Reset N A Restores the setup settings to their default value This option isn t applicable...

Page 78: ...n 5 Left 6 Right Using the remote control The remote control requires two 1 5V AAA batteries WARNING To reduce the risk associated with leaking batteries l use only AAA type batteries l do not mix used and new batteries l orient the battery s plus and minus terminals according to the markings found on the remote control l do not leave the batteries in the remote control for an extended period l do...

Page 79: ...ss OK 3 Press the up and down arrows to highlight a menu option 4 Press the left and right arrows to change the menu option s setting OR Press the right arrow to open the menu option s submenu Repeat steps 3 and 4 to change settings in the submenu 5 Press MENU until the on screen menu closes On screen display menu options Option Values Function Notes if any PICTURE Picture Mode Picture Mode Vivid ...

Page 80: ...the image SMART recommends that this option be set to 100 Contrast 0 100 Sets the difference in brightness between the lightest and darkest parts of the image SMART recommends that this option be set to 84 Brightness 0 100 Sets the overallbrightness of the image and background SMART recommends that this option be set to 63 Alternatively you can press the BRIGHTNESSbuttons on the remote control Sha...

Page 81: ...Low Medium High Off Sets image noise reduction SMART recommends that this option be disabled MPEG Noise Reduction Low Medium High Off Sets MPEG image noise reduction SMART recommends that this option be disabled BlackLevel High Low Sets the levelof brightness in the darkest parts of the image SMART recommends that this option be set to Low LEDLocalDimming Low Medium High Sets the levelof LEDlocald...

Page 82: ...t value Clear Voice II Clear Voice II On Off Enables or disables the Clear Voice II feature This option isn t applicable to the SMART Room System Don t change it from its default value AV Sync AV Sync On Off Enables or disables audio visual synchronization This option isn t applicable to the SMART Room System Don t change it from its default value Speaker 5 15 Sets the speaker levelfor audio visua...

Page 83: ... disables AUDIO1 This option isn t applicable to the SMART Room System Don t change it from its default value Audio In 2 HDMI3 PC HDMI1 HDMI2 DPORT DVI D VGA Component Composite Disable Specifies a video input to map to AUDIO2 or disables AUDIO2 This option should be set to HDMI3 PC for the SMART Room System Audio In 3 HDMI3 PC HDMI1 HDMI2 DPORT DVI D VGA Component Composite Disable Specifies a vi...

Page 84: ...ivity in minutes before the interactive flat panelturns off or disables the sleep timer feature This option isn t applicable to the SMART Room System Don t change it from its default value OPTION Language Languages Sets the on screen display menu s language ISM Method Normal Color Wash Sets the method for image stickiness minimization ISM ISM prevents static images that appear in the same location...

Page 85: ... detecting motion again in minutes If you change this option in SMART Settings see page 64 the change appears in the on screen display menu However if you change this option in the on screen display menu the change doesn t appear in SMART Settings Auto Power Off 15 240 Sets how long the interactive flat panelwaits before turning off Welcome OSD Enabled Disable Enables or disables the welcome scree...

Page 86: ...t Cancel Resets options in allmenus to their default values for a SMART Room System You use this option when you first configure the SMART Room System CEC Enabled Disable Enables or disables Consumer Electronics Control CEC support on HDMI inputs This option isn t applicable to the SMART Room System Don t change it from its default value FBC Control On Off Enables or disables the front controlpane...

Page 87: ...our credentials screen appears 2 Type the room system administrator account s user name and password in the text boxes and then press Authenticate The room system restarts 3 Type the room system administrator account s password and then press ENTER The Skype for Business Admin Console appears 4 Press Web Updates 5 Press Reset the Device to Factory Image The room system restarts and the software is...

Page 88: ...ch on SBID8055i G5 and SBID8065i G5 SBID8084i G4 5 Press the DELETE key The room system appliance enters BIOS mode 6 Browse to the Advanced tab 7 Select Recovery Function and then press ENTER 8 Set Image Recovery to Enabled 9 Press ESC 10 Browse to the Save Exit tab 11 Select Save Changes and Exit and then select Yes The room system restarts and the software is reset to factory defaults 12 Complet...

Page 89: ...and Battery Directives Electrical and electronic equipment and batteries contain substances that can be harmful to the environment and to human health The crossed out wheeled bin symbol indicates that products should be disposed of in the appropriate recycling stream and not as regular waste Batteries The remote controls for SMART Board 8084i G4 interactive flat panels contain 1 5V AAA batteries R...

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Page 91: ...lendar 52 calibration 14 64 See also orientation calls See test calls cameras about 5 cleaning 20 optimizing 65 troubleshooting 50 certificates 61 chemicals 18 cleaning cameras 20 interactive flat panel cameras and reflective tape channels 18 interactive flat panel screens 17 microphones 21 presence detection sensors 17 speakers 21 collaboration 3 color temperature 74 computers See laptops condens...

Page 92: ...18 19 I installation instructions 21 Intel AMT about 31 configuring 33 enabling 32 managing the room system with 33 security 35 Intel MEBx 33 interactive flat panels about 4 configuring 64 maintaining 13 troubleshooting 44 47 using the on screen display menu 67 Internet settings 61 K knowledge base 9 L ladders 12 languages 61 70 laptops 6 See also room computers large rooms 8 lights 43 logging 30 ...

Page 93: ... 3 cleaning 17 troubleshooting 44 47 privacy 5 proxy authentication 58 Q quality control 59 R recovery 81 regions 61 remote control 72 remote monitoring and management 27 31 ringer 29 59 room computers 6 24 60 See also laptops room systems about 2 accessories for 6 comparing 7 components of 3 features of 2 installing hardware 21 maintaining 11 resetting 81 restarting remotely 30 testing 54 trouble...

Page 94: ... tape measures 12 test calls 54 59 time See date and time tint 74 TLS 35 tools recommended 12 touch panels See interactive flat panels transportation 22 treble 69 troubleshooting 41 trusted domains 53 tutorial 60 U updates 62 USB Bridge See SMART Room System USB Bridge USB receptacle 4 user names 58 V vacuum cleaners 18 ventilation 18 VGA 6 vibration 22 video connection harness 6 videos 3 See also...

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Page 96: ...SMART TECHNOLOGIES smarttech com support smarttech com support entsupport smarttech com kb 170819 ...

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