CHAPTER 6
TROUBLESHOOTING
50
smarttech.com/kb/170819
Resolving issues with the console
Use the following table to resolve issues with the room system’s console.
Power light
Console status
Issues
Solutions
Off
Not receiving power
The console isn’t receiving
power.
Ensure that the console is
connected to the power supply as
shown in the installation
instructions (see page 10).
Solid amber
Receiving power but
not connected to the
room system
appliance
There’s an issue with the
room system appliance or
the interactive flat panels.
Refer to the troubleshooting table
on page 44 (SMART Board
8055i-G5 and 8065i-G5 interactive
flat panels) or page 47
(SMART Board 8084i-G4
interactive flat panels).
Solid green
Receiving power and
connected to the room
system appliance
The screen is blank.
Ensure that the HDMI cable is
connected as shown in the
installation instructions
(see page 10).
The console screen appears
on the interactive flat panel
rather than on the console.
l
Follow the instructions in the
SMART Room System with Skype
for Business setup guide
(see
l
Ensure that the cable from the
HDMI1 receptacle on the room
system appliance is connected to
the console.
There’s no touch control.
l
Use SMART Board Diagnostics,
which is available from
SMART Settings (see page 57), to
troubleshoot the issue.
l
Ensure that the USB cable is
connected as shown in the
installation instructions
(see page 10).
Resolving issues with the camera
Use the following table to resolve issues with the room system’s camera.
Lights
Camera status
Issues
Solutions
Video capture:
Off
Service:
Off
Not receiving power
The camera should be
receiving power but isn’t.
Ensure that the camera is
connected as shown in the
installation instructions
(see page 10) and that the room
system is turned on.
Video capture:
Off
Service light:
Flashing amber
Updating firmware
The service light continues
flashing amber for more
than five minutes.
Temporarily disconnect the power
cable from the camera and then
connect it again after a few
seconds.
