SMART Board X800ix, User Manual

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Troubleshooting your interactive
whiteboard system
Correcting image alignment issues 40
Diagnosing issues using the interactive whiteboard system indicators and controls 40
Interactive whiteboard indicators and controls 40
Projector lights and status 41
ECP lights and status 42
Projector error states 42
Your projector doesn’t respond to commands 42
The “Projector Overheated” message appears 43
The “Fan Failure” message appears 43
The “Color Wheel Failure” message appears 43
The “Lamp Failure” message appears 44
The projector Power light isn’t lit 44
Resolving network communication issues 45
Resolving audio issues 46
Resolving video issues 46
Resolving image issues 47
Loss of signal 47
No projected image 47
Partial, scrolling or incorrectly displayed image 48
The image from your connected laptop computer isn’t projected 49
Unstable or flickering image 49
Your image has a vertical flickering bar 49
Unaligned projected image 50
Resolving connection issues 51
Accessing the service menu 51
Retrieving your password 52
Resetting the projector 52
Locating serial numbers 52
Transporting your interactive whiteboard system 54
This chapter provides basic troubleshooting information for your interactive whiteboard system.
Chapter 6
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