C H A P T E R 5
Troubleshooting your interactive whiteboard system
34
support call.
Your projector stops responding
If your projector stops responding, perform the following procedure.
To restart an unresponsive projector
1. Put the projector into Standby mode and then wait 30 minutes for it to cool down.
2. Disconnect the power cable from the power socket and then wait at least 60 seconds.
3. Connect the power cable and then turn on the projector.
The “Projector Overheated”, “Fan Failure”, “Lamp Failure” or “Colour Wheel Failure”
message appears
If the “Projector Overheated”, “Fan Failure” or “Colour Wheel Failure” message appears and the
projector stops projecting an image, one of the following issues is occurring:
l
The temperature is overheating but the “Projector Overheated” message fails to display.
l
The temperature outside the projector is too high.
l
One of the fans has failed.
l
The projector has a colour wheel issue.
To resolve the “Projector Overheated”, “Fan Failure”, “Lamp Failure” or “Colour Wheel
Failure” error
1. Put the projector into Standby mode and then wait 30 minutes for it to cool down.
2. If your room is hot, lower the temperature if possible.
3. Ensure that nothing is blocking the projector’s air intake and exhaust.
4. Disconnect the power cable from the power socket and then wait at least 60 seconds.
5. Connect the power cable and then turn on the projector.
6. Adjust the fan speed using the service menu.
7. If the previous steps don’t resolve the issue, put the projector into Standby mode,
disconnect the power cable and then contact your authorised SMART reseller.
