C H A P T E R 5
Troubleshooting your interactive whiteboard system
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smarttech.com/kb/170510
To resolve the “Projector Overheated”, “Fan Failure”, “Lamp Failure” or “Color Wheel
Failure” error
1.
Put the projector into Standby mode, and then wait 30 minutes for it to cool down.
2.
If your room is hot, lower the temperature if possible.
3.
Ensure that nothing is blocking the projector’s air intake and exhaust.
4.
Disconnect the power cable from the power outlet, and then wait at least 60 seconds.
5.
Connect the power cable, and then turn on the projector.
6.
If the previous steps don’t resolve the issue, put the projector into Standby mode, disconnect the
power cable, and then contact your authorized SMART reseller.
The “Lamp Failure” message appears
If the “Lamp Failure” message appears, one of the following issues is occurring:
l
The lamp is overheating, likely due to blocked air vents.
l
The lamp has reached the end of its life.
l
The projector has an internal problem.
To resolve the “Lamp Failure” error
1.
Restart the projector (see
Your projector stops responding
2.
Check the remaining lamp hours using the on-screen menu (see
If the lamp has more than 2500 hours of use in Standard mode or 3000 hours of use in Economy
mode, it’s near the end of its lifespan.
3.
Replace your lamp as described in
Removing and replacing the projector lamp module
4.
If replacing the lamp module doesn’t resolve the issue, put the projector into Standby mode,
disconnect the power cable, and then contact your authorized SMART reseller.
The projector Power and Service lights are off
If the projector Power and Service lights are both off, one of the following issues is occurring:
l
There was a power outage or a power surge.
l
A circuit breaker or a safety switch was tripped.
