SMAR SMART Board 6000S Pro Series, Installation And Maintenance Manual

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Chapter 5
Troubleshooting
smarttech.com/kb/171414 57
The screen is blank or there’s a problem with the
image on the screen
Symptom Troubleshooting steps
The screen is blank.
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Make sure the screen is working by tapping the Home button below the screen
or pressing the Home button on the remote control to open the Home screen.
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Make sure the display is not in Standby mode by pressing the Power button .
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Make sure any connected computers are on and not in an energy saving mode.
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Restart the display and any connected computers.
See Turning off, turning on, and resetting the display on page 48.
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Replace the video cables connecting any computers to the display to determine if the
issue is with the cables.
A computer is connected to the
display, but only a connection
message appears on the screen.
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Make sure the computer is connected to the currently selected input.
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Make sure the display supports the connected computer’s refresh rate.
See Setting a connected computer’s resolution and refresh rate on page 39.
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If the currently selected input is a computer, make sure the computer is not in an
energy saving mode.
The image on the screen is distorted.
OR
There are lines, snow or, other visual
noise on the screen.
OR
The image if flickering or flashing.
OR
The image is dim.
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Tap the Home button below the screen or press the Home button on the
remote control to open the Home screen. If it appears correctly, the issue is with the
video input.
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Switch to a different input and then back to the first input.
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Make sure any connected computers are on and not in an energy savings mode.
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Restart the display and any connected computers.
See Turning off, turning on, and resetting the display on page 48.
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Set any connected computers’ resolution and refresh rate to values that the display
supports.
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Replace the video cables that connect any computers to the display to determine if the
issue is with the cables.
Make sure a replacement cable meets the required specifications.
See Using recommended cables on page 39.
(For SMART Board 6000S (V3) and
6000S (C) models)
There is no image when using the
USB Type-C receptacle with a
computer
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Make sure that the computer supports Display Port Alternate Mode video via USB
Type-C. Look for the Display Port logo beside the USB Type-C receptacle on the
computer. If it’s not there, the computer may not support Display Port Alternate Mode
video via USB Type-C.
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Make sure the cable used with the USB Type-C receptacle supports Super Speed
(5Gbps) USB. Look for the Super Speed USB logo on the cable. If the cable doesn’t
have the Super Speed USB logo, it may not have the internal wiring necessary to carry
Display Port Alternate Mode video data.