SMA Solar Technology AG STORAGE PACKAGE - BUSINESS, System Manual, Page: 28 / 30

7 Contact SMA Solar Technology AG
System Manual SPBusiness-SH-en-10 28
7 Contact
If you have technical problems with our products, please contact the SMA Service Line. The
following data is required in order to provide you with the necessary assistance:
• Inverters:
– Device type
– Serial number
– Firmware version
– Event message
– Mounting location and mounting height
– Type and number of PV modules
– Detailed description of the problem
• Battery:
– Type
– Firmware version
• SMA Data Manager:
– Device type
– Serial number
– Firmware version
– Event message
– Information on the ripple control receiver
• SMA Energy Meter:
– Device type
– Serial number
– Firmware version
• SMA Inverter Manager:
– Serial number
– Firmware version
• Janitza UMG 604-PRO:
– Serial number
• Sunny Portal
– System name in Sunny Portal
– Access data for Sunny Portal