
IDP-782 - Hardware Guide
5 Troubleshooting the Terminal
The following section contains troubleshooting information for the Solution Provider (SP) to provide to end
users.
5.1 Terminal Does Not Register or Report
On application of external power the terminal should register with the satellite and send a report.
Note: The terminal must be visible to the satellite to register with the network and registration
normally takes a few minutes.
If the terminal fails to register or report:
l
Ensure that the antenna has a clear line-of-sight to the satellite. The terminal must operate outdoors
and be unobstructed by buildings, forest canopy, and rock cuts.
l
Check that no objects or debris are on the antenna and blocking transmission.
l
Verify with your SP that the terminal is assigned to your account and registered (that it is sending
and receiving) and that the SkyWave IsatData Pro network is operating properly.
l
Check the condition of the power cable. The IDP-782 features a red power LED to indicate power is
available.
Replace the terminal if the above checks fail to uncover the problem.
T213, Version 02
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