Sky MY Page 67 User Manual Download

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SOL
VING PR

OBLEMS

Solving problems

❖

Using Help

For more information on using

MY SKY,

you can use the Help channel.

◆

To display the Help channel, press the

help

button on your remote control.

R user.book Page 67 Thursda

ember 3,

005

:58 PM

Summary of Contents for MY

Page 1: ...are upgrade requires a reformat of the hard disk Recordings cannot be transferred between multiple MY SKY units Individual programmes may delete once the licence period has expired All MY SKY functions require a current SKY Digital subscription MY SKY has an internal hard disk It also has the ability to tune to 2 digital channels at once which allows you to record one digital channel while watchin...

Page 2: ...el Never push anything into the holes slots or other openings of the MY SKY case except your SKY Card into its correct slot CAUTION To ensure a free ﬂow of air around MY SKY allow at least 10cm of space above and around MY SKY Never stand MY SKY on soft furnishings or carpets Do not cover any ventilation slots Do not place MY SKY in an unventilated cabinet or on top of a unit which emits heat e g ...

Page 3: ...ou to the previous channel you were viewing or one of the on screen methods described in the following sections When you change channel a banner the i search banner displays brieﬂy to show information about the channel It automatically disappears after a few moments or you can press back to remove it immediately For more information about the i search banner see page 7 Blocked channels Sometimes y...

Page 4: ...es and at the same time ﬁnd out what is showing on other channels see on screenTV programme listings seven days ahead order SKY Box Ofﬁce movies sports and events set reminders for future programmes using the Personal Planner set MY SKY to record programmes on now or showing in the future watch programmes you have recorded access a range of Active Services such as games you can play using your rem...

Page 5: ...to an option press the same colour button on your SKY Remote Control to choose that option Press the number buttons to enter numbers on the screen You can also use the number buttons as a short cut whenever a numbered list is shown You can use the number buttons to write the letters and symbols marked on the buttons onto the screen Press the button once for the ﬁrst letter and again for the next l...

Page 6: ...an press R to record while you are watchingTV or when a programme is highlighted in the Guide Box Ofﬁce or Personal Planner The full range of possibilities with these buttons are described throughout this User Guide To record a programme press R To rewind a programme press rewind To pause a programme or start a Live Pause recording press pause To play a recorded programme or restart a paused progr...

Page 7: ...arch banner is displayed you can continue to watch the current channel Displaying the i search banner To display the i search banner press i or select To see the programmes showing on different channels press U or D to scroll through the channels To see what programmes are on at different times for up to the next six hours on the channel listed in the i search banner press R or L to scroll through...

Page 8: ...21 For more information about recording programmes and using your Personal Planner see Personal Planner on page 21 and Recording programmes on page 27 Setting a reminder If you see a programme in the i search banner that you want to watch but it is on at a later time press select MY SKY sets a reminder for you This means the programme is added to your Personal Planner see page 21 and a clock symbo...

Page 9: ...wing Closed Captions Closed Captions are a transcription of the audio soundtrack displayed on screen If Closed Captions are available you can choose whether you wish to see them or not see page 41 or page 55 The Closed Captions symbol see page 10 displays on the i search banner and i box when Closed Captions are available Codes and symbols in the programme information screens The i box may include...

Page 10: ...round If yourTV has Dolby Digital decoding capabilities you will experience enhanced sound on this programme Shows that a reminder has been set for the programme Shows that the programme has been selected for recording Classiﬁcation codes G Approved for general exhibition PG Parental guidance recommended for young viewers M Suitable for mature audiences 16 Approved for exhibition only to persons 1...

Page 11: ...how you what is happening see page 74 and the lights on the playback indicator light up see page 62 If you rewind back to the start of the recording the picture freezes If you fast forward to the end of the recording MY SKY takes you back to normalTV viewing While you are watching the Live Pause recording MY SKY continues recording the programme until it ﬁnishes However you can press SKY at any po...

Page 12: ...amme While you are using Live Pause you cannot use Guide Box Ofﬁce Active or your Personal Planner If you want to use these you must stop exit Live Pause Also Closed Captions are not available whilst you are using Live Pause If you select one of these options while you are using Live Pause a message displays To continue Live Pause press back To stop Live Pause and delete your Live Pause recording ...

Page 13: ...cording symbols display on yourTV screen to show you what is happening see page 74 and the lights on the playback indicator light up see page 62 You can press SKY at any point to stop Instant Rewind and resume normalTV viewing If you change channel or select Guide Box Ofﬁce Active or your Personal Planner this will stop and delete Instant Rewind Closed Captions are not available whilst you are usi...

Page 14: ...y channel number Entertainment Movies Sport News Documentaries Kids Family Lifestyle Leisure Music Radio and Special Interest programmes for up to seven days in the channel genres shown listed by channel number Programmes ByTime programmes on all channels sorted into the programme genres listed by start time Note Occasionally for example if you are recording two programmes at the same time you wil...

Page 15: ...e red page up and green page down buttons on your remote control to see the previous or next section of the channel listing You can also use the ch and ch buttons to do this Use the yellow 24 hours and blue 24 hours buttons on your remote control to move forward and backwards by 24 hours through the listings To display the i box see page 9 press i To remove the All Channels listing press back or S...

Page 16: ...ighlight one of the programme genres listed then press select The listings screen for that programme genre displays with the programmes listed in the order they are showing To move through the list of programmes press U or D On some screens you can choose to view by sub genre Press a colour button shown at the bottom of the screen to choose the sub genre you want Different sub genres may be availa...

Page 17: ...s on at a later time MY SKY will record the programme when it starts Your Personal Planner displays showing the programme you have just added together with an R symbol next to it see right For more information about your Personal Planner see page 21 For more information about recording programmes see page 27 To redisplay the Guide press back Notes Some programmes may be SKY Box Ofﬁce programmes wh...

Page 18: ...ng on what is available from SKY Box Ofﬁce For example you may be able to select from Now Showing movies on now or starting within the next three hours SessionTimes movies showing over the next three days New Releases the latest movies available on SKY Box Ofﬁce Movies A Z movies listed in alphabetical order Events other box ofﬁce events such as concerts or sports events Adult Adults Only programm...

Page 19: ...more choices then choose a different programme and press select 6 When you have decided on your programme and start time to continue with the purchase press select If you have used Parental Control see page 44 to set viewing or purchase restrictions you may need to enter your PIN 7 If you need to enter your PIN use the number buttons to enter it Watching a SKY Box Ofﬁce programme If you pressed se...

Page 20: ...a SKY Box Ofﬁce movie for 24 hours When this time period is up MY SKY will automatically delete the recording The amount of time you have left to watch or begin watching a recording is shown on the programme s i box Note If you do not watch the programme MY SKY will automatically delete the recorded programme at the speciﬁed time Notes As an alternative to using the Box Ofﬁce listings you can use ...

Page 21: ...ner unless there is a clash see pages 26 and 29 To view your Personal Planner press planner on your remote control Your Personal Planner provides the following information about the listed programmes The name of the programme and the channel it is on The day and start time for future programmes The classiﬁcation code if available If the programme has been recorded information about the recording i...

Page 22: ...ion about the status of the recording the time the recording was made and the disk space used by the recording To remove the i box press i again If the list of programmes is too long to see all at once you can use the ch and ch buttons to see the next or previous page of your Personal Planner Symbols in your Personal Planner The following symbols may appear next to items in your Personal Planner R...

Page 23: ...ull You can also press the blue button to remove the Keep setting but note that if Kept programmes are PIN protected you must enter your PIN to do so see page 49 MY SKY s disk space At the top of your Personal Planner there is disk space indicator a coloured line The length of the line in light blue shows you the total amount of space that is already used and the number above tells you the percent...

Page 24: ...gramme then press the yellow colour button To remove a series link highlight the last episode in the Planner that is part of the Series Link and press the green button the series link icon will be removed Deleting the last episode in the Planner that is part of a series link also removes the series link If the programme is one that has been selected for a reminder or for future recording it is del...

Page 25: ...yourTV screen To watch the programme press select To record the programme press R To carry on watching the programme you are already watching without changing channel or recording the programme press back Notes In order for reminders to be displayed MY SKY must be switched on and you must be watchingTV via MY SKY You can change the settings for when the reminder displays see page 50 Personal Plann...

Page 26: ...he same time as another reminder you have previously selected a message will appear asking you what you want to do To keep all the programmes in your Personal Planner press select To cancel the programme you have just selected but keep the previously set reminder s press back Personal Planner ...

Page 27: ...ﬁce highlight a programme then press R Your Personal Planner displays with the programme added to it For more information about recording SKY Box Ofﬁce programmes see page 19 While you are looking at your Personal Planner if you decide to record a programme for which you have set a reminder highlight the programme and press R Cancelling a recording To cancel recording the programme you are watchin...

Page 28: ... Pause or Instant Rewind if you wish to record one programme and at the same time use a SKY Active interactive application such as play a game record two programmes at the same time and watch one of the programmes that is recording record two programmes and at the same time watch any recorded programme However if you are recording two programmes at the same time you cannot change to a different ch...

Page 29: ...you should cancel in order to record your new selection If you want to cancel the suggested recordings so that you can record your new selection press select If you would prefer to keep your previous selections and cancel the new selection press back If you would prefer to choose which recordings to cancel press the red Advanced Options button The Advanced Options Recording Clash screen displays Y...

Page 30: ... Personal Planner is automatically updated If the new time s cause a recording clash MY SKY automatically records in full whichever programme starts earlier then will part record any other programme s if they are still showing If you want to make sure a particular programme will be recorded in full even if there are recording clashes you can do so by selecting the programme to Keep in your Persona...

Page 31: ...ramme Depending on your settings see page 51 MY SKY may do this automatically However if you have set Disk Space Management see page 52 to Manual then you will see the following message Press back to remove the message then use your Personal Planner to delete some recorded programmes see page 24 Note As explained on page 23 you can use the disk space indicator to ﬁnd out how much of MY SKY s disk ...

Page 32: ... by either using the number buttons to enter a channel number or by using L or R to look through the channel names 2 Press D to highlight Day then use L or R to select the day on which you want to record the channel you have chosen 3 Press D to highlight StartTime then use the number buttons to enter the time you want the recording to start You should use the 12 hour clock then use L or R to choos...

Page 33: ...to highlight Add Manual Recording then press select Your Personal Planner displays with the new Manual Recording added to it If you want to set up any more recordings redisplay the Manual Recording screen then start again from step 1 Note If you selected Daily Mon Fri or Weekly in step 5 the Series Link symbol see right displays next to the Record symbol to show that the recording will take place ...

Page 34: ...u want to start watching the recorded programme You can choose between Start to begin playback from the start of the recording LastViewed to continue playback from the point where you last stopped it Viewer Deﬁned to start playback from any point in the programme You use the number buttons to enter a time in minutes from the beginning of the recording Viewer Bookmark to start playback from a bookm...

Page 35: ...what is happening For more information about the playback indicator see page 62 During playback Showing information While you are watching a recording you can press i or select to display the i search banner to ﬁnd out what is showing on other channels Note that if you change channel playback of your recording will stop You cannot display the i box for programmes on other channels you can only dis...

Page 36: ...y You can fast forward in the same way as you rewind just use the fast forward button to increase the fast forward speed and the rewind button to decrease the fast forward speed If you reach the end of the recording the playback pauses at that point You can then either rewind or stop the recording Slow motion playback You can play back a programme in slow motion by pressing and holding down the pl...

Page 37: ...your Bookmarks You can display a list of all the Bookmarks in the recorded programme you are currently watching Press pause then press the green button Each bookmark is displayed with its time in minutes relative to the start of the programme The start and end of the recorded programme are always displayed as the ﬁrst and last bookmarks Use the arrows to highlight a bookmark then press select to r...

Page 38: ... the highlighted programme changes to Playlist 3 If you want to add more programmes to your Playlist repeat step 2 The order that you select programmes will be the order that they are played Playing out your Playlist 1 When you have selected all the programmes you want to add to your Playlist press play or select MY SKY then checks that none of the programmes are restricted programmes or are from ...

Page 39: ...me order that you added them to your Playlist If there are more than ten programmes a series of screens is displayed Each programme in your Playlist is then played back in turn from start to ﬁnish preceded by its i box see page 9 Make sure you do not press any button on your remote control as this will stop the Playlist process However if you want to stop the Playlist process at any time press any...

Page 40: ...SKY Active Active allows you to play games use additional interactive services as they become available display the System Setup screens The System Setup screens are described in the next section see page 43 Active ...

Page 41: ... page 43 which allow you to make permanent changes to all your MY SKY settings You use the Setup banner as follows 1 From a digitalTV programme press setup on your remote control The Setup banner displays 1 Press U or D to highlight the item you want to change 2 Press L or R to select the setting you want The settings for the Programme Display are explained on page 42 3 Press back to redisplay the...

Page 42: ...3 TV 14 9 You see a wider portion of a widescreen 16 9 transmission than with centre cut but you do not see the entire picture The picture does not ﬁll the screen Letter Box The whole of any widescreen transmissions will display on a standard 4 3 TV but the picture does not ﬁll the screen Pillar Box The whole of the picture displays as if it were on a standardTV with black bars at either side of t...

Page 43: ... change your SKY settings to control how MY SKY makes recordings set up recordings for channels without programme listings see page 32 look at on screen help on using your SKY service change or view the System Settings You can display the System Setup screens as follows 1 From a digitalTV programme press active on your remote control The Active menu displays 2 Highlight System Setup then press sel...

Page 44: ...N Your SKY installer will set up a PIN for you during the MY SKY installation Remember to keep your PIN secret To change your PIN see page 48 Displaying the Parental control screen You change your Parental Control settings as follows 1 On the System Setup screen highlight Parental Control and then press select 2 Use the number buttons to enter your PIN If you enter the correct PIN the Parental Con...

Page 45: ...then press select The Blocked Channels screen displays A symbol next to the channel name indicates that the channel is not blocked A symbol next to the channel name indicates that it is blocked 2 From the list of channels use U or D to highlight a channel you want to block or unblock then press L or R to select the setting you want 3 Repeat step 2 to block or unblock all the channels you want 4 Yo...

Page 46: ... classiﬁcation category this means that whenever a programme is broadcast with that classiﬁcation you must enter your PIN before you can watch it You must also use your PIN to watch a recording of a programme with a restricted classiﬁcation category When you restrict a classiﬁcation category all the classiﬁcation categories above it are automatically restricted 2 To restrict a classiﬁcation catego...

Page 47: ...ting you want On or Off If you select On you must enter your PIN to purchase a Box Ofﬁce programme 3 To save your changes highlight Save New Settings then press select or to cancel press back Notes If you press the red button to reset all the settings the settings will change to the standard settings The standard setting is that any programme broadcast with the R classiﬁcation will be restricted b...

Page 48: ... choice As you enter numbers the dashes change to asterisks You can press back once to cancel your changes If you press back a second time the Parental Control screen redisplays Once you have entered your new 4 digit PIN once the New PIN screen displays again so you can enter it a second time to conﬁrm the change 3 Enter your new 4 digit PIN again A message displays to conﬁrm you have changed your...

Page 49: ... 44 highlight SKY PIN Settings then press select The SKY PIN Settings screen displays 2 On the PIN Protect Kept Programmes item press L or R to select the setting you want No or Yes If you select Yes you must enter your PIN to delete a programme that has been marked to Keep in your Personal Planner You must also enter your PIN to remove the Keep label from a programme 3 To save your changes highli...

Page 50: ...ancedTime means the length of time before a programme starts that its reminder appears You can change your Personal Planner settings as follows 1 On the System Setup screen highlight Personal Planner Settings and then press select 2 Use L or R to select the setting you want 30 60 or 90 seconds 3 To conﬁrm any changes highlight Save New Settings then press select or to cancel press back ...

Page 51: ...ained in more detail in the following sections starting from Disk Space Management on page 52 You can change your SKY settings as follows 1 Press active on your remote control 2 On the Active screen highlight System Setup and then press select 3 On the System Setup screen highlight Recording Setup and then press select 4 Use U or D to highlight the item you want to change 5 Use L or R to select th...

Page 52: ...message displays to let you know To continue the new recording and delete the old recording s press select Or to keep the old recording s press back the new recording will stop when there is no more disk space If you do not press any button the new recording will continue and the old recording s will be deleted automatically Manual recording s will never be deleted automatically Shortly before MY ...

Page 53: ...l be added to the scheduled start or end time of recordings Front panel recording playback indicator You can change the way in which the playback indicator see below on MY SKY s front panel lights up Three settings are available Standard the recording play and or circular indicators light up if recording and or playback is in progress Off the circular indicator is turned off but the recording and ...

Page 54: ... you buy a newTV and you want to make sure MY SKY makes the best use of the newTV s features 1 To use the System Settings screens press active on your remote control 2 Highlight System Setup then press select 3 Highlight System Settings then press select The System Settings screen displays on yourTV 4 To display one of the Settings screens highlight it and press select The details of each screen a...

Page 55: ...ble of controlling the picture and that MY SKY is connected to yourTV via a SCART to SCART lead TVType Only available if the Aspect ratio control has been set to By STB 4 3 Setting for standard 4 3 TVs 16 9 Setting for widescreen 16 9 TVs 16 9 Programme Display Setting for how widescreen 16 9 programmes display on a standard 4 3 TV only available if the TV Type has been set to 4 3 Centre Cut The c...

Page 56: ...s stretched sideways to ﬁll yourTV screen Video output Composite Use this setting if RGB S Video or Component are not available RGB If your system is connected via SCART to SCART leads you should select this setting for a better quality picture S Video For improved picture quality to S Video equipment such as a video recorder you may wish to select this setting Component This setting gives improve...

Page 57: ...r or not music will play while you look at your SKY Digital Guide Incorrect PIN signal On Off Controls whether or not a beep noise will sound if you enter an incorrect PIN S PDIF Output Dolby MPEG Controls the digital audio output from the connectors marked OPTICAL AUDIO OUT and DIGITAL AUDIO OUT Select Dolby if your equipment has Dolby Digital decoding capabilities The setting MPEG is for digital...

Page 58: ...ails of MY SKY including MY SKY model number manufacturer and your SKY Card number SignalTest To see the quality of the signal MY SKY is receiving from the satellite input SystemTest To check that MY SKY is properly connected to your telephone line ...

Page 59: ...after your SKY Card Do not remove and re insert your SKY Card unnecessarily Do not bend your SKY Card Do not put your SKY Card in liquids or use cleaning ﬂuids on it Keep your SKY Card away from children and pets Always use your SKY Card in your MY SKY It will not work in any other MY SKY Notes If you want to use the loop through facility yourTV must be connected to the TV SCART connector on MY SK...

Page 60: ...Hold the upper silver part of your SKY remote control in one hand With your other hand push the catch on the battery cover upwards and remove the cover by pulling it outwards 2 Remove the old batteries 3 Insert the new batteries Be sure to match the and marks on the batteries to their respective marks inside the battery compartment 4 Replace the battery cover by inserting the two tabs at the top o...

Page 61: ... up green when MY SKY is out of standby switched on Lights up orange if MY SKY is on but is not receiving a signal button To switch MY SKY into or out of standby guide button To display theTV guide rewind button To rewind the programme pause button To pause the programme or start a Live Pause recording fast forward button To fast forward the programme stop button To stop playback of the programme ...

Page 62: ...mme from your Personal Planner or a Live Pause or Instant Rewind recording Circular Indicator The circular indicator is used to show playback It does not light up when MY SKY is recording unless you are watching a recorded programme at the same time If you press pause it lights up in a full circle If you play a recorded programme from your Personal Planner or if you use Instant Rewind the indicato...

Page 63: ...or SCART to phono INPUTS To connect the satellite signal inputs You must connect both inputs VCR SCART To connect to your video recorder usually via a SKY supplied lead for example SCART to SCART or SCART to phono AERIAL IN To connect the lead from yourTV aerial RF OUT 1 To connect an RF lead to yourTV or video recorder DIGITAL AUDIO OUT To connect to a digital co axial audio electrical S PDIF inp...

Page 64: ...fore be installed near to the power point which should be easily accessible The supplied power lead has a 2 way connector at one end and a plug at the other You should always insert the 2 way connector into MY SKY before you insert the plug into the power supply Do not connect the plug to the power supply until you have made ALL the other connections MY SKY operates with a 230V AC 50Hz power suppl...

Page 65: ...these connectors you must also use one of the optional audio connection methods shown on page 66 L R VCR SCART TV SCART 230V 50Hz TELEPHONE LINE S VIDEO OUT AERIAL IN RS 232 OPTICAL AUDIO OUT AUDIO VIDEO OUT INPUT 2 13 18V DC 350mA max COMBINED INPUT 1 USB 5V DC 0 5A max DIGITAL AUDIO OUT RF OUT 1 RF OUT 2 9V DC 75mA max DO NOT REMOVE COVER NO USER SERVICEABLE PARTS INSIDE WARNING SCART lead RF le...

Page 66: ...tes If you connect to yourTV video recorder or other equipment via the VIDEO OUT or S VIDEO OUT connector you must also use an audio connection in order to hear record sound L R VCR SCART TV SCART 240V 50Hz TELEPHONE LINE S VIDEO OUT AERIAL IN RS 232 OPTICAL AUDIO OUT AUDIO VIDEO OUT INPUT 2 13 18V DC 350mA max COMBINED INPUT 1 USB 5V DC 0 5A max DIGITAL AUDIO OUT RF OUT 1 RF OUT 2 9V DC 75mA max ...

Page 67: ...SOLVING PROBLEMS 67 Solving problems Using Help For more information on using MY SKY you can use the Help channel To display the Help channel press the help button on your remote control ...

Page 68: ...ears on yourTV screen make a note of the number that appears with the message for example C104 If you need to call your Service Provider e g SKY orTelecom for assistance please have the number handy so they can help you as quickly as possible Please also have your SKY account number handy ...

Page 69: ...nected to your other equipment or your other equipment is not correctly set up Check that all the connections are properly made Check that yourTV is plugged into the power supply and that it is switched on If MY SKY is connected to your video recorder rather than yourTV so MY SKY is looped through your video recorder check that your video recorder is plugged into the power supply and in the correc...

Page 70: ...to return to viewing SKY You can t use your SKY remote control to operate MY SKY MY SKY may be in loop through mode because you pressed the av button see page 59 If you want to watch digitalTV press av on your remote control to return to viewing SKY You ve forgotten your PIN Call your SKY provider for advice You are having difﬁculties using a SKY interactive feature such as Active or Box Ofﬁce The...

Page 71: ... is as follows AS NZS CISPR 13 2004 AS NZS CISPR 22 2002 The product complies with the followingTelecoms standard AS NZS 60950 2003 PTC200 Specification The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it pr...

Page 72: ...s to connect MY SKY to audio equipment with Dolby Digital decoding capabilities you can select this option for enhanced sound see page 57 MY SKY SKY Digital s Personal Digital Recorder i box An information box which gives extra information about a programme listed in the i search banner Guide SKY Box Ofﬁce or Personal Planner i search banner The channel and programme information banner that displa...

Page 73: ... is doing See page 62 PDR An abbreviation for Personal Digital Recorder RF lead The type of lead you use to connect your equipment via the RF connectors see the diagram right SCART lead The type of lead you use to connect your equipment via the SCART connectors see the diagram right S PDIF Sony Philips Digital Interface the digital element of MY SKY s optical audio out and digital audio out connec...

Page 74: ...mber shown with a plus sign is the number of minutes since the start of the recording Bookmarked during Pause of playback from your Personal Planner Shows you have just selected that point to be a Bookmark Pause during Live Pause or Instant Rewind The green ring does not move The number shown with a minus sign is the number of minutes before live TV Note When you ﬁrst press Live Pause the words Li...

Page 75: ...the number of minutes since the start of the recording Skip back The green ring does not move The number shows the number of minutes since the start of the recording Note No playback symbols appear on screen while the i search banner or i box is displayed On screen symbols ...

Page 76: ...r Service Provider be sure to have these details ready so we can assist you promptly with your enquiry My Account Number is _ _ _ _ _ _ _ _ _ _ In my room On myTV SKY is on A On myVCR SKY is on B On yourTV access yourVCR channel by pressing the AV button on your remote control OR MyVCR is tuned on TV channel C When instructed to switch to Channel A B or C switch to the channel written above by you...

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