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SkyBlue Hosted VoIP

User Guide

Incoming Call Manager (ICM) 14-1

Incoming Call Manager (ICM)

Incoming Call Manager provides you with a powerful rules based routing

services allowing you to configure when, where and which calls are delivered to

you. You can use the advanced rules based routing to configure an advanced

Sets of Rules for your incoming calls. For example, you might want to forward

calls from family and friends to a home phone, while forwarding calls from the

office directly to voicemail, or to screen calls from a particular number.

To configure Incoming Call Manager follow the steps defined in this section.

Summary gives you a description of what will happen to incoming calls.

Rules allows you to view and change your Call Forwarding settings.

Follow Me lets you view and set up an advanced Find Me Follow Me service.

Screening lets you screen different types of incoming calls.

Each of these sections is described in more detail below.

14.1

Summary

The Call Manager summary page provides you with a single view of how your

calls are currently routing and is the CommPortal interface for changing your

ICM forwarding setting. From this page you can quickly change your forwarding

settings by selecting a radio button under the

When I Receive a Call

section.

Figure 40: CommPortal Incoming Call Manager summary page

Summary of Contents for Hosted VoIP

Page 1: ...VoIP User Guide This guide is intended to help you understand how to use your SkyBlue Hosted VoIP Business Phone System If you have any questions call us at 1 844 SKY BLU9 or email skyblue skybluesolutions net ...

Page 2: ...mediate Busy and No Answer Call Forwarding using the handset 4 1 4 2 1 Enabling 4 1 4 2 2 Disabling 4 1 4 2 3 Access codes 4 2 4 3 Selective Call Forwarding using the handset 4 2 4 4 Remote access to Call Forwarding 4 2 5 Advanced call handling 5 1 5 1 Putting a call on hold 5 1 5 2 Call Waiting 5 1 5 3 Cancel Call Waiting 5 1 5 4 Transferring a call 5 1 5 5 Three Way Conferencing 5 2 5 6 Parking ...

Page 3: ...ation 8 3 9 Introducing CommPortal 9 1 9 1 Accessing 9 1 9 2 Logging in 9 1 9 2 1 Using the CommPortal initialization wizard 9 2 9 2 2 Resetting your password 9 3 9 3 Using CommPortal 9 3 9 4 Getting help 9 5 9 5 Sending Feedback 9 6 9 6 Logging out 9 7 10 Messages Calls 10 2 10 1 Messages 10 3 10 1 1 Listen to a message 10 4 10 1 2 Deleting a message 10 4 10 1 3 Marking a message as heard 10 4 10...

Page 4: ...1 4 11 1 6 Groups 11 4 11 2 Speed Dials 11 6 11 2 1 Adding a speed dial 11 7 11 2 2 Deleting a speed dial 11 7 11 3 Extensions 11 7 11 4 Short codes 11 8 12 Business Call Manager BCM 12 1 12 1 Setting your availability 12 1 12 2 Incoming Call Settings 12 2 12 3 Configuring Advanced Settings 12 4 12 4 Selecting forwarding numbers and creating caller lists 12 6 12 4 1 Selecting forwarding numbers 12...

Page 5: ...g Call Pickup Groups 15 4 15 2 2 Using Call Pickup 15 4 16 Using the Agent Dashboard 16 5 17 Settings 17 1 17 1 Personal Details and Security 17 2 17 2 Call Settings 17 4 17 3 Message Settings 17 6 17 4 Account Codes 17 8 17 4 1 Account code options 17 8 17 4 2 Business account codes 17 9 17 4 3 Personal account codes 17 9 17 4 4 Unblocking account codes 17 10 17 5 Notifications 17 11 17 6 Reminde...

Page 6: ...These chapters also describe some more advanced call handling features such as putting calls on hold transferring calls conferencing a third person into a two way call parking calls You should familiarize yourself with these chapters first so that you can begin using your phone as soon as possible Chapters 10 to 20 describe the more advanced functions and features of your phone system including us...

Page 7: ...le you may need to hit the Dial key once you have dialed the number 2 3 Emergency calls In an emergency lift the handset and dial the emergency number for your locale for example 911 If you need to dial a code when calling an external number you will also need to dial that code before calling the emergency number Note that depending on your phone type and configuration the call may not complete au...

Page 8: ...SkyBlue Hosted VoIP User Guide 2 2 2 5 Ending calls To end a call replace the handset or press the End Call key ...

Page 9: ... 3 Answering calls 3 1 Using the handset To answer an incoming call lift your handset and you will be connected to the caller 3 2 Using the speaker To answer a call using the speakerphone do not lift the handset instead press the Speaker or Answer key ...

Page 10: ...tructions on doing this This section provides instructions on how to set up Call Forwarding using your handset You will either hear a confirmation tone or an announcement whenever you make a change to your call forwarding settings 4 2 Immediate Busy and No Answer Call Forwarding using the handset 4 2 1 Enabling To use your handset to enable Immediate Busy or No Answer Call Forwarding dial the acce...

Page 11: ...te access to Call Forwarding You phone system also supports setting up Call Forwarding remotely using any phone To use this feature follow these steps 1 Dial the remote access to call forwarding number 641 355 RACF 7223 2 Enter your full 10 digit phone number followed by 3 Enter your remote access to call forwarding PIN followed by Note that this PIN is different from your CommPortal password 4 En...

Page 12: ...l automatically put the first call on hold You can toggle between the calls by placing the current one on hold and retrieving the other call 5 3 Cancel Call Waiting If you do not want to be alerted to a second call you can disable Call Waiting for the next call by dialing an access code before making a call If you have a SIP phone that supports Call Waiting this access code will disable Call Waiti...

Page 13: ... where you want the call parked The call will now be parked and you may now replace the handset 2 If your phone doesn t have dedicated call park keys follow these steps Initiate call transfer by pressing the Transfer key Dial the Call Park access code 50 Listen to the park orbit number where the call will be parked Complete the call transfer by pressing Transfer again If you have keys on your phon...

Page 14: ...want any calls to ring your phone but instead go straight through to your voicemail you can enable Do Not Disturb If you have a key marked DND then press this to toggle Do Not Disturb on and off If you don t have a DND key then you can dial 78 to turn Do Not Disturb on and 79 to turn it off ...

Page 15: ...phone to select which option you would like Once you become familiar with the system there is no need to wait until the voice prompts have played before pressing a key you can interrupt the announcements to speed up your experience For your convenience the most commonly used mailbox commands are as follows Table 2 Mailbox Commands To listen to your voice messages from the main menu Press 1 To list...

Page 16: ...nce call will now be set up The account can be configured to either continue the conference or end the conference when the moderator leaves the call 7 2 Participant instructions To join a conference call the participant should follow these steps 1 Dial the conference call number 641 355 8812 2 Enter the 6 digit participant code followed by 3 If asked say their name and then press The participant w...

Page 17: ...last person to join the conference 8 Turns conference call recording on or off 9 Mute or un mute all participants 10 Record a greeting to be played to participants when they join the conference You will hear an announcement giving instructions for recording the secondary greeting Press 2 to start recording Record the greeting and then press Press 1 to hear the recording you have just made When you...

Page 18: ...r administrator and you can view them in CommPortal See Section 13 4 for how to do this 8 2 Monitoring other lines Some models of phones let you monitor the status of other extensions in your business A key and a lamp on your phone will be associated with that other extension If there is no call in progress on that extension the lamp will not be lit If a call is ringing on that extension the lamp ...

Page 19: ...ou will hear a tone You will then need to dial a special code before the call is connected Your system may use either validated or non validated account codes If your system uses validated account codes then you must enter a specific code that has been configured either by your administrator or by you If your system uses non validated account codes you can enter any code so long as it is the right...

Page 20: ... Further information If you want a more detailed description of the operation of your model of phone please refer to the manufacturer s instructions which can be found under the Quick Reference section of www skybluesolutions net resources or at www polycom com ...

Page 21: ... s settings 9 1 Accessing To access CommPortal point a browser at https wsc cltel com CommPortal is supported on Windows Vista and later using the following browser versions Internet Explorer 11 Edge Firefox Google Chrome Windows only JavaScript must be enabled on your browser CommPortal is also supported on Mac OS X10 8 and later on Safari version 5 or later Mac OS X only 9 2 Logging in The follo...

Page 22: ... your password and if you have one your PIN and record your name and a default greeting which will be played each time a caller accesses your CommPortal mailbox You may also be asked for a security email address which if enabled by your service provider will allow you to recover your password if you forget it Figure 2 CommPortal Initialization Wizard From the Welcome screen click Next to begin Fol...

Page 23: ...ccount 9 2 2 Resetting your password If your service provider has enabled the password reset function you can reset a forgotten password by clicking on the Forgotten password link on the login page You will be prompted to confirm your number after which an email will be sent to your registered security email address Figure 3 Password reset screen After clicking the link in the email you will be re...

Page 24: ...see when you first log into CommPortal This becomes a Back button on other screens so that you can easily find your way back to the Home page Messages Calls This shows you all of your voice fax and video messages and the calls you ve made answered or missed Contacts You can add and view all of your contacts and their phone numbers in this tab MakeCall Start Make Call This launches a Dialer so that...

Page 25: ... configure the various CommPortal services that you have For example Reminders This page allows you to set up reminder calls Groups Here you can view any groups your line belongs to such as hunt groups You can also login and logout of groups here Call Settings and Messaging Settings Here you can configure how calls and messages are handled The bottom panel gives you access to numerous other option...

Page 26: ... link You will then see a pop up Figure 6 CommPortal Send Feedback If you want to include a screenshot of the CommPortal interface Highlight particular areas of the screen by selecting Highlight positioning the cross hatch and then dragging the area that will be included in the screenshot will be highlighted Use the Black out option to disguise any personal information Click Capture If you do not ...

Page 27: ...u would like to see Figure 7 Send Feedback second pop up Finally click the Submit link to send your feedback 9 6 Logging out If you don t use CommPortal for 30 minutes you will be automatically logged out However if you wish to manually log out for example because you ve been accessing CommPortal using a shared computer you can do this by clicking the drop down arrow alongside your name at the top...

Page 28: ...new and stored fax messages The Missed tab displays the recent calls you have received and not answered The Dialed tab displays the recent calls you have made including those made by Click To Dial as described in Section 19 The Received tab shows the recent calls you have answered The Rejected tab shows the recent calls that you have rejected if you have a Call Manager service as described in Chap...

Page 29: ...VoIP User Guide Messages Calls 10 3 10 1 Messages This shows you all stored voice messages both those you have listened to and those you haven t Unheard messages are shown in bold Figure 9 Messages Calls Messages tab ...

Page 30: ...it to disk Close the player If you are able to use video messaging you will see the video content of your messages in the large window If you have the Speech to Text service you will see a transcript of the message 10 1 2 Deleting a message To delete a voice message click on the Delete icon to the right of the message In some systems the message will then be permanently deleted In some systems the...

Page 31: ...e dropdown 10 1 5 Call back To call back a caller who left you a voice message follow these steps 1 Click on the number or name of the caller 2 Select the required Dial option Figure 12 Call back message sender 10 1 6 Add caller to contacts To add the number of someone who left you a voicemail to your Contacts follow these steps 1 Click on the number or name of the caller 2 Select the Add to conta...

Page 32: ...will be shown instead of their number and an icon indicating which of that Contact s numbers they used to call you If you have a Call Manager service Show Rule takes you to the Home page where you can view your Call Manager configuration 10 3 1 Add caller to contacts To add the number of someone who called you to your Contacts follow these steps 1 Click on the number or name of the caller 2 Select...

Page 33: ...d in Section 19 10 4 1 Add dialed number to contacts To add the number of someone you called to you to your Contacts follow these steps 1 Click on the number or name of the caller 2 Select the Add to contacts option 3 This will now take you to the Contacts page Enter the details for your new contact and click on Save See Section 13 for more information on using the Contacts page ...

Page 34: ...option 3 This will now take you to the Contacts page Enter the details for your new contact and click on Save See Section 13 for more information on using the Contacts page 10 6 Deleted This page shows you all the messages that you have deleted from the other tabs on the Messages Calls pages These will also include any faxes and delivery reports 10 6 1 Listen to deleted messages To listen to messa...

Page 35: ...the right of the message or fax 2 Select Restore 3 The message or fax will now appear on either the Messages or Faxes tab 10 6 4 Permanently delete messages You should regularly delete unwanted messages from this tab to avoid your mailbox reaching its quota and making it impossible for you to receive new messages To delete a single item 1 Click on the Actions icon to the right of the message or fa...

Page 36: ......

Page 37: ...n the tabs Figure 14 CommPortal Contacts page The Contact List tab allows you to manage your personal contact list The Speed Dials tab is where you configure your numeric speed dials if your phone supports these The Extensions tab shows you the extensions within your business The Short Codes tab shows you your business s numeric speed dials Each of these sections is described in more detail below ...

Page 38: ... enter the letters you want to search for in the text box CommPortal will narrow down the contacts displayed as you type and the text that matches your search will be highlighted To cancel the search and view all of your contacts delete the search text you entered 11 1 2 Add a new contact To add a new contact follow these steps Click on New Contact at the top of the screen ...

Page 39: ... can select the radio button to the right of a number to indicate that it is the preferred number for this contact Enter any addresses for your contact in the text boxes provided Click Save Your new contact will now have been added 11 1 3 Editing a contact To edit a contact follow these steps 1 Select the contact you wish to edit from the list on the left hand side of the screen 2 Click Edit 3 Mod...

Page 40: ...e steps 1 Click on the number of the contact you wish to call 2 Select the appropriate Dial option Figure 17 Calling a contact from the Contact List 11 1 6 Groups You can manage your contacts by assigning them to groups For example you might have a group for Work contacts and another group for Personal contacts Groups are distinguished by an icon and will appear at the top of your list of contacts...

Page 41: ...up will now appear in the Contacts and Groups section By selecting a group you can search within it for the group members by using the Search for box on the right hand side of CommPortal To edit a group follow these steps 1 Select the group by ticking the checkbox alongside it on the left hand side 2 Click on Edit 3 Change the group settings or members 4 Click on Save To delete a group follow thes...

Page 42: ...eric speed dials Figure 19 Contacts Speed Dials tab You use these speed dials by dialing the one or two digit speed dial number from your phone They are different from speed dials which are assigned to particular keys on your phone For more information on setting up speed dials on your phone s keys see Section 20 ...

Page 43: ...peed dials you want to set up 4 Click on Apply to save your changes Figure 20 Adding a speed dial 11 2 2 Deleting a speed dial To delete a speed dial follow these steps 1 Click on the Trash icon to the right of the speed dial 2 Click on Apply Alternatively to delete all of your speed dials follow these steps 1 Click on Clear List 2 Click on Apply 11 3 Extensions The Extensions section lists of all...

Page 44: ...our administrator sets up these extensions 11 4 Short codes The Short Codes section shows you all of the speed dials set up for all the phones in your business Figure 23 Contacts Short Codes tab You can dial these short codes from any phone in the business to reach the destination Your administrator sets up these short codes ...

Page 45: ...ailability See 14 2 for details of how to configure your incoming call settings See 14 3 for details of how to configure advanced call settings See 14 4 for details of how to use the pop ups that appear when you are setting call forwarding numbers or creating lists of callers to whom a particular call setting will apply 12 1 Setting your availability You can use the drop down at the top left of th...

Page 46: ...ave a number of options on the Incoming Call Settings panel You can configure how your phones will ring when you receive a call how the call should be handled if you do not answer after a specified time if your line is busy Once you have made all your changes you must click Apply to save them Configuring how your phone s will ring Use the drop down alongside Incoming calls will to select one of th...

Page 47: ... phone from the table by hovering over the name number field and clicking on the small cross that appears on the right of the name number When configuring these settings you will see helpful pop ups explaining the basics of what can be configured If you select Ring your phones together all your phones will ring simultaneously when you receive a call As on the Ring your phones in order option you c...

Page 48: ...r number or the call is rejected If you have configured a ringing order for your phones you must ensure that this is longer than the total length of time set for the ringing sequence Use the radio button to choose what should happen if you do not answer your phone within the configured time If you choose to forward the call use the link to set or change the forwarding number If you do not have a v...

Page 49: ...the icon to see a pop up that explains why a service is being fully or partially overridden Depending on which services you have you can configure the following Call Services on this panel For some of these services you will create a list of callers whose calls will trigger the service or enter a call forwarding number Forward Selected Click on forwarding list to configure the list of numbers whos...

Page 50: ... creating caller lists Many settings in Business Call Manager allow you to create a list of callers or enter a call forwarding number The interface for doing this will be the same for each service that you are configuring 12 4 1 Selecting forwarding numbers Many BCM settings require you to click a link to enter a call forwarding number You can create a single list of call forwarding numbers that c...

Page 51: ...If you know someone is in your contact list you can simply enter their name or number in this input box to search for them in your Contacts BCM will display matches as they occur You can delete a number by clicking the trash icon on the right or select Clear List if you want to remove all the numbers currently on the list You can also select people directly from your Contact or Extensions lists by...

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Page 53: ...o apply special call handling rules for calls from specific numbers for example to screen calls from anonymous numbers or to give priority to calls from VIP numbers and reject calls from unwanted numbers Figure 33 ECM Available profile 13 1 1 Normal callers You can choose from the following call handling options for calls from normal callers Once you have made any changes you should click Apply in...

Page 54: ... your choice To set this number click on another phone In the Forwarding box that appears enter the number or the name of your chosen contact and then click OK You should then check the radio button to the left of the Forward to option Send to voicemail This will send all calls from normal callers directly to voicemail To enable this option check the radio button next to it 13 1 2 Anonymous caller...

Page 55: ... window to activate them To manage your list of VIP callers expand the VIP section by clicking on VIP and then click on Manage VIP callers The following box will appear Figure 35 Adding VIP callers You can add a contact to this list by typing a name or number in the Add field Suggestions from your contact list will be given as you type Once your chosen contact appears you can simply click on their...

Page 56: ...l now be listed under Ring my phones at the same time Tick the boxes next to the phones that you want to ring for calls from normal callers Forward to another phone This will forward all calls from normal callers to a phone number or contact of your choice To set this number click on another phone In the Forwarding box that appears enter the number or the name of your chosen contact and then click...

Page 57: ...lers list click OK to apply them You can choose from the following call handling options for these callers Reject This will reject all calls from unwanted callers These calls will appear on the Rejected tab on the Messages Calls screen described in Chapter 12 Send to voicemail This will send all calls from unwanted callers directly to voicemail To enable this option check the radio button next to ...

Page 58: ...one To activate the Do Not Disturb profile click the Do Not Disturb button on the left hand side of the Call Manager tab Figure 37 ECM Do Not Disturb profile To turn the Do Not Disturb profile off again click the Turn Off button in the top right hand corner of the Call Manager tab You will not be able to make any changes to your Call Manager settings while the Do Not Disturb profile is turned on ...

Page 59: ...ou want to change this number simply click on it Figure 38 ECM Forward All Calls profile If you have not already configured a forwarding number using the Available profile or you have decided to change the pre configured number you will see the following pop up Figure 39 Configuring a Forwarding number Enter the number or the name of the contact that you want to forward calls to and then click OK ...

Page 60: ...oming Call Manager follow the steps defined in this section Summary gives you a description of what will happen to incoming calls Rules allows you to view and change your Call Forwarding settings Follow Me lets you view and set up an advanced Find Me Follow Me service Screening lets you screen different types of incoming calls Each of these sections is described in more detail below 14 1 Summary T...

Page 61: ... be deleted by clicking the trash icon next to their name You can view the rules in a set by clicking on the set s name To define a new rule for a set of rules highlight the set of rules that you want to add a rule to and then click the Add New Rule button Figure 41 Adding a new ICM rule 1 Begin configuring your rule by selecting which caller or callers the rule will apply to The options are This ...

Page 62: ...ail Forward the call to another number Inform the caller that you are unavailable and reject the call Prompt the caller to record their name then prompt you to accept or reject the call Ring more than one phone simultaneously or in sequence Prompt the caller to record their name then ring more than one phone and prompt you to accept or reject the call If the routing option that you select does not...

Page 63: ...hone 6 Select the number to transfer calls to in the event the lines are all busy or not answered You can choose your voicemail or any dialable number 7 Click Finish You can change any of the rules you have created by highlighting your chosen rule and then clicking the Edit button Rules can be removed by clicking the Cross icon to the right All sets of rules also have a default rule This rule will...

Page 64: ...rompt the caller to record their name then ring more than one phone and prompt you to accept or reject the call Figure 44 Incoming Call Manager Rules tab Once you have made your selection click Finish 14 3 Schedule based routing The Weekly Schedule functionality of Incoming Call Manager allows you to apply different routing rules based on time of day and day of week For instance you may want all c...

Page 65: ... mouse To change multiple time periods left click and hold the mouse button and drag across the days and time periods you wish to change 3 To rename a period click the rename button and enter the new name 4 To delete a period click the trash icon You can then choose Add New Period if you want to add an alternative 5 Click Apply 14 4 Special days holidays You can define special days such as holiday...

Page 66: ...ual special days 1 Select the month using the key and the year using the Key 2 Click on an individual day or click and drag to select multiple days 3 Click Apply To have the system automatically define public holidays 1 Click on the Add Public Holidays button 2 Select the holidays you wish to add US Public Holidays 3 Click Apply ...

Page 67: ...gged out they won t Call Pickup Group If your phone line is in a Call Pickup Group then you can pick calls that are ringing on any other lines in that group by picking up your phone and dialing the Group Call Pickup code Sim Ring Group also known as a Multiple Appearance Directory Number MADN This is a special phone number that when called will ring all of the phones within the Sim Ring Group The ...

Page 68: ...s that come into your phone line from a Hunt Group will ring your phone as normal and you can answer the calls as you usually would If you have permissions to log in and out of the Hunt Group you can either use CommPortalto log in and out or you can use your phone Using Your Phone To log into a Hunt Group using your phone follow these steps 1 Pick up your phone handset 2 Dial the Hunt Group login ...

Page 69: ...SkyBlue Hosted VoIP User Guide Groups 15 3 To log into the Multi Line Hunt Group using CommPortal click on Logout Your line will be marked in the list with ...

Page 70: ...iness does not use the departments then this will say None The number of lines in this Call Pickup Group The lines which are members of this Call Pickup Group Your line will be in this list 15 2 2 Using Call Pickup To pick up for a call that is ringing on another phone in your Call Pickup Group follow these steps 1 Pick up your phone handset 2 Dial the Call Pickup access code 311 Alternatively if ...

Page 71: ...atus of your Queues and the details of any incoming calls Figure 50 Integrated ACD Agent status screen This screen shows statistical information on the Queues Hunt Groups MLHGs that you belong to displays caller information when you receive an incoming call if you are able to see incoming call pop ups enables you to use the gray icons to log in and out of Queues if you are allowed to log out of yo...

Page 72: ...ring and changing some of the settings for your account By clicking the following icons on the Your Services panel Call Settings allows you to configure your call service options Message Settings allows you to configure your messaging settings Account Codes lets you set up your account codes if you have appropriate permissions Notifications lets you set options for how you wish to receive notifica...

Page 73: ... phones and other devices that you currently have configured for your account If you have a SIP desk phone you can use the Devices panel to configure settings for it by clicking on set keys next to its number This will launch the Phone Configurator which is described in Chapter 20 Allocated Licenses If you have any licenses for creating Large Accession Meetings for up to 100 or 200 participants or...

Page 74: ...t password text box 3 Enter your new password in the Password text box 4 Enter your new password in the Confirm password text box 5 Click on Confirm You have two different PINs 1 Your Call Services PIN which you use to access Remote Access to Call Forwarding 2 Your Voicemail PIN which you use to access your Voicemail To change either of these PINs follow these steps 1 Click the Change Call Service...

Page 75: ...her when you dial the Call Forwarding access codes to enable Call Forwarding you need to enter a phone number If you don t want to enter a phone number then your Call Forwarding service will use the number you last configured through CommPortal To change whether you need to enter a number when enabling Call Forwarding from your handset follow these steps Check to require a number to be entered or ...

Page 76: ...to set two telephone numbers that will correspond to two hot key sequences that you can press to transfer incoming calls when using Call Jump The Alternate number will usually be an alternative landline number The Wireless number will be a mobile device Call Me Buttons The Call Me Buttons panel allows you to enable or disable your Call Me service and to cancel your existing buttons If you disable ...

Page 77: ...u configure some general messaging settings Mailbox Access lets you configure your voice mailbox Voicemail Greeting lets you configure your default and alternative greetings General You can use the General panel to do the following Configure how many seconds must pass before incoming calls are forwarded to your voicemail Enable or disable Live Message Screening voicemail transcription or video mes...

Page 78: ...figure your mailbox so that it does not require you to enter a PIN when you collect your messages configure your mailbox so that it logs you directly into your mailbox when you collect your messages configure your mailbox so that it automatically plays your new messages when you ve logged in determine the content that is played back when you access your voicemail the details the message or both de...

Page 79: ...ion will depend on the permissions that your administrator has given you Figure 54 Settings Account Codes tab For more details on the account codes services see section 9 4 or speak to your administrator 17 4 1 Account code options The Account Code Options window shows you the settings which your administrator has set up for the account code service Figure 55 Account Code Options ...

Page 80: ... codes Account code length specifies the length of account codes you must enter Max incorrect attempts before account is blocked specifies how many incorrect attempts to enter account codes are allowed in a row before all calls requiring account codes are blocked 17 4 2 Business account codes To view the list of valid account codes for your business click on the Business Group link Figure 56 Busin...

Page 81: ...ese steps 1 Click on the trash icon to the right of the account code 2 Click on OK 3 Click on Apply Alternatively to delete all of your account codes follow these steps 1 Click on Clear List 2 Click on OK 3 Click on Apply 17 4 4 Unblocking account codes If your phone line is configured to use account codes and an incorrect account code is entered too many times when making calls your service will ...

Page 82: ...ion where you can configure whether your phone should indicate to you when you have new messages of a particular type To activate your phone s messages indicator when any new faxes are waiting follow these steps 1 Check All Faxes 2 Click on Apply To have all new voice messages activate your phone s messages indicator follow these steps 1 Check All Voicemail 2 Click on Apply To have only urgent new...

Page 83: ... Add 4 Check whether you want All Faxes Urgent Voicemail or All Voicemail sent to this address 5 Click on Apply To delete an email address from this list follow these steps 1 Click on the Cross icon to the right of the email address 2 Click on Apply To delete all email addresses from this list follow these steps 1 Click on Clear List 2 Click on Apply Pager notifications Expand Pager to configure p...

Page 84: ...mber that people call when sending you a page The pager number The PIN for the pager 4 Check whether you want All Faxes Urgent Voicemail or All Voicemail sent to this address 5 Decide on a retry limit and a delay between retry attempts until the message is marked as read 6 Click on Add 7 Click on Apply Once you have added a pager you can configure a schedule containing periods when pager notificat...

Page 85: ... make any changes to the configuration without enabling Outdial notifications first choose which events Urgent Voicemails All Voicemails and or All Faxes will trigger a notification to your chosen number enter or modify targets for notification types You can also configure a schedule containing periods when outdial notifications are sent during inactive periods for example overnight any unheard me...

Page 86: ...al notifications and send notifications according to an override profile Figure 63 Notification settings Override tab Using the Override tab you can enable or disable the override profile by clicking the box on the left hand side When the override profile is disabled the rest of the screen will be grayed out and you will not be able to make any changes to the configuration without enabling the ove...

Page 87: ...e next active period in the schedule control the delay between receiving a message and sending out a notification control how many times and at what interval the system will retry a call if the notification is not acknowledged control what you have to do to acknowledge the notification simply answer the outdial call or proceed to access their voicemail The second option prevents a notification bei...

Page 88: ... and then follow these steps Figure 65 Adding a new reminder 1 Enter a description of the reminder 2 Select the phone number on which you will receive the reminder call 3 Select whether you want a one off or recurring reminder using the drop down 4 Enter the date for one off reminders and time you would like the reminder call using the Time boxes and dropdown list 5 Click on Play Record to record ...

Page 89: ...SkyBlue Hosted VoIP User Guide 17 18 Settings 6 Click on Add 7 Click on Apply ...

Page 90: ...te a reminder you use the Reminders list To delete a single reminder follow these steps 1 Click on the trash icon to the right of the reminder in the list 2 Click on Apply Alternatively to delete all of your reminder calls follow these steps 1 Click on Clear List 2 Click on Apply ...

Page 91: ...r the phone number or contact s name in the box As you type you will see all matching entries from your contacts You can also use the drop down to select one of your contacts The Dialer will display your main phone number Click Dial to make the call using this number Click Change to select one of the other phone numbers associated with your account or enter a new number and then click Dial Your ph...

Page 92: ...on 72 Immediate Call Forwarding Deactivation 73 Busy Call Forwarding Activation 90 Busy Call Forwarding Deactivation 91 No Answer Call Forwarding Activation 92 No Answer Call Forwarding Deactivation 93 Deactivation of Immediate Busy No Answer Call Forwarding 94 Park Call 50 Retrieve Parked Call 51 Do Not Disturb Activation 78 Do Not Disturb Deactivation 79 Automatic Recall 69 Group Call Pickup 311...

Page 93: ...Code to dial an external number Access your phone settings online https wsc cltel com Conferencing phone number 641 355 8812 Conferencing moderator code Conferencing participant code Conferencing moderator web access https conference cltel com login php Remote access to call forwarding number 641 355 RACF 7223 Your administrator Your administrator s phone number ...

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