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SimpliFire •  SF-BI30-EB, SF-BI36-EB Service Manual  •  2040-940 Rev. D  •  5/20

SERVICE MANUAL

Model: SF-BI30-EB, SF-BI36-EB

- Instructions -

This manual will assist a qualified service technician in the 

replacement of parts.  Contact your dealer to arrange a 

service call by a qualified service technician.

CAUTION! Risk of Cuts, Abrasions or Flying Debris. 

Wear protective gloves and safety glasses during 

installation and service. Sheet metal edges are sharp.

WARNING: If the information in these 

instructions is not followed exactly 

it may result in personal injury and/or 

property damage.

Tools and Supplies Needed

Before beginning the installation be sure that the following 

tools and building supplies are available.
Pliers 

 

Phillips screwdriver 
Safety glasses 
Flat blade screwdriver 

Replacement Instructions

Front Replacement

 

(FRONT-BI30-EB, FRONT-BI36-EB)

1.  If necessary, place a drop cloth or other material on 

     the hearth or flooring to prevent scratching.  Grasp 

     front with two hands.   Pull straight back to disengage 

     front from appliance.
2.  Install replacement front by aligning the tabs on its 

     back side with the glass C-channel located on the top 

 

     face of the appliance.  Press evenly with two hands to 

 

     fully engage the front to the appliance.

Glass Front Replacement 

(GLA-BI30, GLA-BI36) 

1.  If necessary, place a drop cloth or other material

     on the hearth or flooring to prevent scratching.  
2.  Remove front.  Refer to Front Replacement section 

 

     for details.
3.  Locate C-channel that retains top edge of glass 

     panel.  While supporting the glass, remove the screw 

     located in the C-channel at the top two corners of the 

     glass panel.  See Figure 1.
4.  Pivot glass away from appliance and lift out of bottom 

     retainer channel.
5.  Install replacement glass into bottom retainer chan-

 

     nel.  Take care to properly align the glass with the 

 

     rubber seal inside the top and bottom retainers.
6.  Install C-channel on top edge of replacement glass.
7.  Align C-channel with screw holes in appliance.  See 

     Figure 1.

  

8.  While supporting glass, install both screws through 

     top C-channel retainer into appliance.  Do not over 

     tighten screws.
9.  Re-install front. 

NOTICE!  DO NOT discard any hardware while 

servicing. 

It must be reused.

WARNING! Risk of Shock!  

  

Always disconnect power before 

disassembly or servicing. 

Replacement parts include:

Descripion

Part Number(s)

Front

FRONT-BI30-EB, FRONT-BI36-EB

Glass

GLA-BI30, GLA-BI36

Log/Grate Assembly 

 LOGS-BI30-B, LOGS-BI36-B

Flame Screen

FLAME-BI30-B, FLAME-BI36-B

Refractory

 REFRACT-BI30-B,

REFRACT-BI36-B

LED Lighting

 LED-BI30-B, LED-BI36-B

Heater/Control 

Board Assembly

HEATER-BI30-B

HEATER-BI36-B

Rotisserie Motor 

and Rod

 ROTISS-BI30-EB, 

 

ROTISS-BI36-EB

Remote Receiver

RECEIVER -ELECT

Plug-in Kit

PLUGIN-ELECT-B

Mounting Bracket

HRDW-BI

Summary of Contents for SF-BI30-EB

Page 1: ...A BI30 GLA BI36 1 If necessary place a drop cloth or other material on the hearth or flooring to prevent scratching 2 Remove front Refer to Front Replacement section for details 3 Locate C channel that retains top edge of glass panel While supporting the glass remove the screw located in the C channel at the top two corners of the glass panel See Figure 1 4 Pivot glass away from appliance and lift...

Page 2: ...ee Figure 2 12 Install rubber plugs into holes in each end of grate See Figure 2 13 Re install glass 14 Re install front Log Grate Assembly Replacement Refractory Replacement 1 If necessary place a drop cloth or other material on the hearth or flooring to prevent scratching 2 Remove front Refer to Front Replacement section for details 3 Remove glass Refer to Glass Replacement section for details 4...

Page 3: ...s Refer to Glass Replacement section for details 4 Remove log grate assembly Refer to Log Grate Assembly Replacement section for details 5 Remove the two metal brackets in front of rear LED strip Remove four screws to remove metal parts See Figure 4 Take care when repairing model SF BI36 EB as the LED circuit is attached to the metal bracket See Figure 7 6 Locate Lighting LED circuit input power s...

Page 4: ... prevent scratching 2 Remove front Refer to Front Replacement section for details 3 Remove glass Refer to Glass Replacement section for details 4 Remove log grate assembly Refer to Log Grate Assembly Replacement section for details 5 Remove refractory Refer to Refractory Replacement section for details 6 Remove Flame Screen Refer to Flame Screen Replacement section for details 7 Disengage rotisser...

Page 5: ...sengage it from the clip Carefully align the new remote receiver board to the barbed clips and push in place 8 Securely reconnect the wiring harness 9 Re install refractory panels 10 Re install log grate assembly 12 Re install glass 13 Re install front Leveling Brackets Replacement Install leveling brackets 2 by aligning them to the preset holes on the top of the appliance Use two screws ST4 x 8 p...

Page 6: ...igure 3 Light LED Connection on Bottom of Log Ember Bed Figure 5 Barbed Clip Access during LED Circuit Board Replacement Mounting Bracket Replacement 1 Install the mounting brackets 2 by aligning them with the pre drilled holes located on the side of the appliance Use two screws ST4 x 8 per bracket to secure to the appliance See Figure 19 Figure 6 Light LED Circuit Power Source Connectors or 30 un...

Page 7: ...hat attach Blower Heater Module to Upper Face of Appliance Figure 10 Seven Electrical Connections required for Heater Blower Module Removal and Installation Figure 11 Remote Receiver Board 3 3 4 4 5 5 2 2 Figure 12 Disconnect Wiring Harness from Remote Receiver Board 6 6 7 7 1 1 Figure 7 Light LED Circuit Power Source Connectors for 36 unit Attached to Bracket ...

Page 8: ...s that attach Flame Screen to Chassis Note Orientate so notch is isolated on lower right corner Figure 15 Removal and Installation of Reflector Rod Coupler to Motor Shaft Figure 16 Removal and installation of faux flame access panel Figure 17 Location of three Screws that attach Motor Mount Bracket to Appliance Figure 18 Electrical Connection required for replacement for the Faux Flame Motor ...

Page 9: ...9 SimpliFire SF BI30 EB SF BI36 EB Service Manual 2040 940 Rev D 5 20 Figure 19 Pre Drilled Bracket Holes PRE DRILLED HOLES LEVELING BRACKETS MOUNTING BRACKETS PRE DRILLED HOLES ...

Page 10: ...er and allow it to cool for 15 minutes Then plug in the unit or turn power back on at circuit breaker and turn unit back on Defective main control board Replace control board PCB Defective heater assembly Replace heater assembly Heater shuts off automatically or won t stay on Room temperature temperature at the appliance thermistor is higher than the set point on the remote Increase thermostat set...

Page 11: ...e control board PCB Replace control board PCB Similar infrared signal from another remote causing unit to turn on pre 2019 manufactured units only Some TV remotes may cause the fireplace to turn on for appliances manufactured before 2019 Replace control board PCB Excessive noise with heater on Interference with fan blade Inspect heater assembly and fan for obstructions or interference Defective bl...

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