Silvercrest GTA2000, User Manual And Service Information

Page: 33 / 136

English
Silvercrest GTA2000 pen pad
31
Getting assistance
In case of a fault, please note the following:
•
Support can be found for potential problems at the Silvercrest service
portal (www.silvercrest.cc).
•
You can also call our hotline (see page 32). Please note that the hotline
can not carry out hardware and software training. The service personnel
will support you by phone to help you remedy the problem. When calling
the hotline, please have the following information to hand:
−
The serial number (S/N) of the device. This is given on the underside
of the pen pad.
−
Your proof of purchase.
Licence terms – licence contract
The licence terms of software explain the ways in which you are entitled to
use the software. This already touches on a significant difference in the
viewpoint of the customer/user and the manufacturer. While the cus-
tomer/user thinks he has bought the software and thus owns it, the manufac-
turer of the software only sells/offers its customers a “restricted” right of use
under specific circumstances. Ordinarily the software may only be used in
conjunction with the purchased system. In addition, use may be restricted for
commercial use. Under certain circumstances the software may not be used
to control machines or for the development of weapons. The terms also con-
tain restrictions with respect to the liability of the manufacturer.
If you do not fully agree with the licence contract, then according to the
manufacturer you are not entitled to use the respective software. Under cer-
tain circumstances individual clauses in the licence contract may be ques-
tionable from a legal standpoint. This may mean that these are invalid and
are then no longer binding for you. If you do not agree to the licence con-
tract, you may be entitled to return the software.
Please note that this right to return the software concerns the manufacturer
of the software, not the manufacturer of the hardware. In this case you
should contact the manufacturer of the software to exercise your right to re-
turn the software. Since your system was sold at a package price, a price
evaluation of individual components and software components is not a part
of the offer. Comparison prices are therefore intentionally not specifiable and
for this reason the difference can also not be reimbursed.