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8. Troubleshooting
Do not attempt to open or repair your Silk'n device. You may
expose yourself to dangerous electrical components or pulsed
light energy and cause serious harm to yourself. It will also void
your warranty. For unresolved problems or queries, please
contact customer service.
Problem
Checks
My device does not
start.
Make sure the adapter
is properly
connected to the device and that it is
plugged into an electrical outlet on the wall.
There is no light
pulse when the
device touches my
skin.
Check that the device is connected and the
ready light
(#3)
is on. Make sure that the
treatment surface
(#6)
is evenly and firmly
pressed to the skin.
It is also possible that your skin colour is too
dark.
The skin colour
sensor light
(#2)
and the ready light
(#3)
blink.
The skin colour is too dark.
One or more lights
blink continuously.
The device has malfunctioned.
The device has
stopped working
and is in standby
mode.
Press the control button
(#4)
again to start
the device.