signia Active User Manual Download Page 93

Page: 93 / 104

Problem and possible solutions

Hearing instrument does not work.

●

Turn the hearing instrument on.

●

Charge the hearing instrument. Observe also the

status LEDs on the charger.

Consult your Hearing Care Professional if you encounter

further problems.

Troubleshooting for the charger

Problem and possible solutions

No LED lights are on.

●

Check if the power supply is connected correctly.

Summary of Contents for Active

Page 1: ... Active Active Pro Active Charger User Guide ...

Page 2: ...ur hearing instruments 9 Instrument type 9 Getting to know your hearing instruments 11 Components and names 12 Hearing programs 15 Features 16 Daily use 17 Charging 17 Turning on and off hearing instruments 35 Switching to standby mode 36 ...

Page 3: ...anging the hearing program 46 Special listening situations 47 On the phone 47 Audio streaming with iPhone 49 Airplane mode for hearing instruments 49 Frequently asked questions 51 Maintenance and care 55 Hearing instruments 55 Ear pieces 60 Charger 67 Professional maintenance 68 ...

Page 4: ...atteries 69 Safety information for hearing instruments 72 Safety information for charger 72 Further information 80 Accessories 80 Operating transport and storage conditions 80 Disposal information 85 Symbols 86 Troubleshooting for hearing instruments 91 Troubleshooting for the charger 93 Country specific information 97 ...

Page 5: ...5 Important information 98 Conformance information for charger 98 Service and warranty 102 ...

Page 6: ...to become familiar with them This guide along with support from your Hearing Care Professional will help you understand the advantages and greater quality of life your hearing instruments offer To receive the most benefit from your hearing instruments it is recommended that you wear them every day all day This will help you get adjusted to them ...

Page 7: ...We reserve the right to make any changes we consider necessary CAUTION It is important to read this user guide and the safety manual thoroughly and completely Follow the safety information to avoid damage or injury Before using your hearing instruments for the first time fully charge them ...

Page 8: ... hearing instrument must be performed by hearing health specialists e g acousticians audiologists or ENT doctors The charger is intended to charge our specific hearing instruments with built in power cells lithium ion rechargeable batteries Use the hearing instruments and accessories only as described in the respective user guides ...

Page 9: ... may not have Ask your Hearing Care Professional to indicate the features that are valid for your hearing instruments Instrument type Your hearing instruments are worn in the outer ear The instruments are not intended for children under the age of 3 years or persons with a developmental age of under 3 years ...

Page 10: ...r hearing instruments feature Bluetooth Low Energy technology allowing for easy data exchange with your smartphone and for seamless audio streaming with your iPhone The Bluetooth word mark and logos are owned by the Bluetooth SIG Inc and any use of such marks by WS Audiology Denmark A S is under license Other trademarks and trade names are those of their respective owners iPad iPhone and iPod touc...

Page 11: ...11 Getting to know your hearing instruments Please download the Signia App for remote control features You can also ask your Hearing Care Professional about another remote control option ...

Page 12: ...12 Components and names Ear piece Microphone openings Charging contacts Side indicator R right ear L left ear ...

Page 13: ...13 Lid Charging cups LEDs hearing instruments LED charger Push button USB power port USB power cable ...

Page 14: ...14 You can use the following standard ear pieces Standard ear pieces Size Click Sleeve vented or closed Click Dome single open or closed Click Dome semi open Click Dome double ...

Page 15: ...15 You can easily exchange the standard ear pieces Read more in section Maintenance and care Hearing programs 1 2 3 4 5 6 Read more in section Changing the hearing program ...

Page 16: ...16 Features The tinnitus therapy feature generates a sound to distract you from your tinnitus ...

Page 17: ...ICE Use of incompatible parts poses a risk of malfunction X Use only the power supply and country specific adapter that is provided with the charger X Ensure your electrical plug complies with the requirements Refer to the section Requirements for the electrical plug ...

Page 18: ...18 X Connect the USB C side of the USB power cable to the USB port of the charger X Connect the other side of the USB power cable to a suitable electrical plug ...

Page 19: ...tart charging as well The charging status of the charger is shown permanently Charging your charger wirelessly X Place the charger on a wireless Qi certified transmitter pad X After a few seconds the internal battery will start charging indicated by the pulsing green LED of the charger ...

Page 20: ...ated by the pulsing green LED of the hearing instruments LED If the LED is off please re align the charger to the center of the Qi transmitter pad X The charging status of the charger is shown until it is fully charged After that the LEDs are turned off for power saving reasons ...

Page 21: ...es the charging status of the charger and its internal battery While the internal battery is being charged the charging status is indicated as follows LED when charger is charging Pulsing green Internal battery is being charged Green Charger is fully charged ...

Page 22: ...ing orange Cooling phase Charging is resumed when the device has cooled down Please refer to section Troubleshooting Blinking red Charger error Please refer to section Troubleshooting For an overview of the hearing instruments charging status refer to the section Charging hearing instruments ...

Page 23: ...harger s internal battery has enough capacity to fully charge your hearing instruments when you are mobile X Disconnect the charger from the electrical outlet X Brieﬂy press the push button The front LED indicates the status of the charger s internal battery for 7 seconds ...

Page 24: ...y has enough capacity to fully charge two hearing instruments Orange Internal battery does not have enough capacity to fully charge two hearing instruments Blinking orange Internal charger battery empty Charging of hearing instruments is not possible ...

Page 25: ... charger s internal battery is too low to display the status Connect the charger to an electrical outlet wait several minutes and try again Turning the charger on or off When the charger is connected to an electrical outlet it is automatically turned on and cannot be turned off During mobile charging press and hold the button for 5 seconds to turn the charger on or off ...

Page 26: ...arger s internal battery are displayed for 7 seconds When the charger turns off the front LED lights up green and fades out over a period of approximately 7 seconds Shut down is complete after approximately 7 seconds How you can use the charger You can use your charger in three different ways ...

Page 27: ...and it charges the integrated battery at the same time As long as the charger is being charged by an external power source charger LED shows the charging status of the integrated battery and the LEDs for the hearing instruments show the status of the hearing instruments For wireless charging the LEDs will turn off once charger and hearing instruments are fully charged ...

Page 28: ...le you can still charge your hearing instruments Energy is fed from the charger s integrated battery into your hearing instruments The charger must be turned on to do so The charging status of charger and hearing instruments is shown by pushing the button or opening the lid ...

Page 29: ...ed safely store your hearing instruments inside the charger with lid closed In case you want to store the hearing instruments for a longer time you can turn off the charger The charger can only be turned off when there is no power source connected into the charger ...

Page 30: ...instrument in the charging cup marked with an R and the left hearing instrument in the charging cup marked with an L X Close the charger s lid X The hearing instruments are automatically turned off and start charging The charging status is shown for 7 seconds ...

Page 31: ... correctly placed Push them slightly into their charging cups or close the charger s lid The charger is turned off Press and hold the button for 5 seconds to turn on the charger or connect the charger to an electrical outlet The charger s internal battery is too low for mobile charging Connect the charger to an electrical outlet ...

Page 32: ...ment indicates the charging status of the hearing instrument Note that the status is only displayed immediately after putting the hearing instruments in the charger when you brieﬂy press the button or when you open the lid When the charger is off no status is displayed at all ...

Page 33: ...d Green Hearing instrument is fully charged LED is off No hearing instrument is in the charger hearing instrument is not placed correctly or charger is off Pulsing orange Cooling phase Charging is resumed when the device has cooled down Please refer to section Troubleshooting ...

Page 34: ...ow power indication of the hearing instruments You will hear an alert signal to indicate the power cell is running low The signal will be repeated every 20 minutes Depending on the usage of your hearing instruments you have approximately 1 5 hours to charge your hearing instruments before they stop working ...

Page 35: ...your hearing instruments on or off X Turning on Take the instruments out of the charger The startup melody is played in your hearing instruments The default volume and hearing program are set X Turning off Place the hearing instruments in the charger Note that the charger must be on ...

Page 36: ...dby mode This mutes the hearing instruments When you leave standby mode the previously used volume and hearing program are set Note In standby mode the hearing instruments are not turned off completely They draw some power Therefore we recommend to use standby mode only for a short period of time ...

Page 37: ...d Turn your hearing instruments off and on again by shortly placing them in the charger until one or more LEDs light up Wait until the startup melody is played in your hearing instruments This may take several seconds Note that the default volume and hearing program are set ...

Page 38: ...ing instruments CAUTION Risk of injury X Always wear the hearing instrument with an ear piece X Make sure that the ear piece is completely attached CAUTION Risk of injury X Insert the ear piece carefully and not too deeply into the ear ...

Page 39: ...39 Inserting a hearing instrument X Identify right and left hearing instrument so that you insert it in the correct ear Letters R and L indicate the side R right ear L left ear ...

Page 40: ...40 X Make sure the Click Sleeve is positioned correctly The shape should follow the shape of the hearing instrument ...

Page 41: ...41 X Hold the hearing instrument correctly before inserting it The ﬂap of the Click Sleeve should be pointing to the front side of the ear ...

Page 42: ...42 X Place the hearing instrument in the outer ear and twist it slightly until it sits well X Open and close your mouth to avoid accumulation of air in the ear canal ...

Page 43: ...hearing instrument use the other hand to gently pull your earlobe downwards This opens the ear canal and eases insertion of the hearing instrument Removing a hearing instrument X Grip the hearing instrument with two fingers and pull it out ...

Page 44: ...cases the ear piece could remain in your ear when removing the hearing instrument If this happens have the ear piece removed by a medical professional Clean and dry your hearing instruments after usage Read more in section Maintenance and care ...

Page 45: ... the volume Your hearing instruments automatically adjust the volume to the listening situation X If you prefer manual volume adjustment use a remote control option An optional signal can indicate the volume change ...

Page 46: ...r hearing instruments may also have several hearing programs which allow you to change the sound if needed An optional signal tone can indicate the program change X To change the hearing program manually use a remote control option Refer to section Hearing programs for a list of your hearing programs The default volume is applied ...

Page 47: ...47 Special listening situations On the phone When you are on the phone turn the receiver slightly so that it does not completely cover your ear ...

Page 48: ...en using the phone Ask your Hearing Care Professional to configure a telephone program X Switch to the telephone program whenever you are on the phone If a telephone program is configured for your hearing instruments it is listed in section Hearing programs ...

Page 49: ...g instruments For more information about compatible iOS devices pairing audio streaming and other useful functions contact your Hearing Care Professional Airplane mode for hearing instruments Airplane mode is when Bluetooth of your hearing instruments is turned off In areas where the use of Bluetooth technology is not allowed e g on some airplanes you can deactivate Bluetooth mode This turns ...

Page 50: ...truments still work without Bluetooth however direct audio streaming will not be possible and other functions will not be available X To deactivate or activate the Bluetooth mode use the smartphone app An alert tone indicates when Bluetooth mode is deactivated or activated ...

Page 51: ...ns and answers below If you have more questions your Hearing Care Professional will help you Why do my hearing instruments not turn on when I take them out of the charger Check the following The charger is off Press and hold the button for 5 seconds to turn on the charger Refer to the section Turning the charger on or off ...

Page 52: ...ff my hearing instruments without charging them X Place the hearing instruments in the charger Ensure that they are inserted correctly status LEDs light up The hearing instruments are automatically turned off and start charging X Disconnect the charger from the electrical outlet X Press and hold the button for 5 seconds to turn off the charger Charging stops ...

Page 53: ...ditions Avoid charging at high temperatures as this can shorten the life span and capacity of the power cell If you use the charger in a very warm environment note that it will stop charging if the hearing instruments or the charger s temperature exceeds 42 C 107 F The LED of the hearing instrument and or of the charger LED will pulsate orange during the cooling phase Charging resumes ...

Page 54: ...54 automatically after the device has cooled down Do not touch the hearing instruments until the front LEDs are pulsing green the hearing instruments may be hot ...

Page 55: ...llow a few basic rules which will soon become a part of your daily routine Hearing instruments Cleaning Your hearing instruments have a protective coating However if not cleaned regularly you may damage the hearing instruments or cause personal injury X Clean your hearing instruments daily with a soft dry tissue ...

Page 56: ...ging contacts X To avoid corrosion use a soft and dry tissue to wipe off sweat or liquid from the charging contacts or hearing instruments before inserting them in the charger X Ask your Hearing Care Professional for recommended cleaning products special care sets or more information on how to keep your hearing instruments in good condition ...

Page 57: ...and cannot be wiped off discontinue wearing the device and contact your Hearing Care Professional Drying Use conventional products to dry your hearing instruments Ask your Hearing Care Professional for recommended drying products and for individual instructions on when to dry your hearing instruments ...

Page 58: ...e charger the hearing instruments are not turned off Note that when you turn off the hearing instruments via a remote control or smartphone app the hearing instruments are not turned off completely They are in standby mode and still draw some power Long term storage weeks months First fully charge your hearing instruments Leave them in the charger with the lid closed Once the hearing instruments a...

Page 59: ...ecommend using drying products while storing the hearing instruments If you need to store your hearing instruments for more than 3 months put them in the charger and make sure the charger is turned off Observe the storage conditions in section Operating transport and storage conditions ...

Page 60: ...y accumulate on the ear piece This may affect sound quality Clean the ear piece daily For all types of ear pieces X Clean the ear piece when you take it out of the ear with a soft and dry tissue This prevents that cerumen becomes dry and hard ...

Page 61: ...f the ear piece to remove cerumen Exchanging Exchange standard ear pieces approximately every three months Replace them sooner if you notice cracks or other changes The procedure for exchanging standard ear pieces depends on the type of ear piece In section ...

Page 62: ...62 Components and names your Hearing Care Professional has marked your type of ear piece Exchanging Click Domes X To remove the old Click Dome follow the instructions on the packaging of the Click Domes ...

Page 63: ...X Take particular care that the new Click Dome clicks noticeable in place X Check the firm fit of the new Click Dome Exchanging Click Sleeves Remove the Click Sleeves in one of the two ways explained below ...

Page 64: ...64 Tilt and click off X 1 Grasp the Click Sleeve and the hearing instrument with your fingers X 2 Tilt the Click Sleeve to snap it off ...

Page 65: ...65 Pull off inside out X Turn the Click Sleeve inside out X Grasp the Click Sleeve and the hearing instrument with your fingers and pull the Click Sleeve off ...

Page 66: ... one hand and the hearing instrument in the other hand X Point the ﬂap on the Click Sleeve towards the outer and upwards curved neck of the hearing instrument and snap them together X Take particular care that the new Click Sleeve clicks noticeably in place ...

Page 67: ...es caused by electric shock X If cleaning is required disconnect the charger from the power supply X Clean the charger with a soft dry tissue X Never use running water or immerse the charger in water X Do not sterilize or disinfect the charger ...

Page 68: ...l maintenance Your Hearing Care Professional can perform a thorough professional cleaning and maintenance Ask your Hearing Care Professional for your individual recommendation of maintenance intervals and for support ...

Page 69: ...echargeable batteries WARNING A lithium ion rechargeable battery is permanently built into your device Incorrect use of the device can cause the lithium ion rechargeable battery to burst Risk of injury fire or explosion X Follow the safety instructions for lithium ion rechargeable battery in this section ...

Page 70: ...re microwave oven induction oven or other high induction fields and sunlight Charge your hearing instruments only with the approved charger Ask your Hearing Care Professional for support Do not disassemble the device Do not use the device in explosive atmospheres Do not use devices that are deformed or obviously damaged Do not use the device when its performance after ...

Page 71: ...placement and repair have to be performed by a professional Therefore Do not repair or replace the lithium ion rechargeable battery yourself In the unlikely event of a lithium ion rechargeable battery bursting or exploding keep all combustible materials away In any of the above cases return your device to the Hearing Care Professional ...

Page 72: ...s For more safety information refer to the safety manual supplied with the device Safety information for charger Personal safety for charger WARNING Risk of electrical shock X Do not use obviously damaged devices and return them to point of sale ...

Page 73: ...sly damaged devices and return them to point of sale WARNING Note that any unauthorized changes to the product may cause damage to the product or cause injury X Use only approved parts and accessories Ask your Hearing Care Professional for support ...

Page 74: ...74 WARNING Risk of explosion X Do not use your device in explosive atmospheres e g in mining areas WARNING Risk of burns X Do not place anything other than your hearing instruments in the charger ...

Page 75: ...device contains small parts which can be swallowed X Keep hearing instruments batteries and accessories out of reach of children and mentally disabled persons X If parts have been swallowed consult a physician or hospital immediately ...

Page 76: ...harger complies with CISPR 35 and CISPR 32 Therefore the use of the charger in hospitals should be permissible Nevertheless the charger may interfere with highly sensitive devices In those cases appropriate steps shall be taken increase distance from sensitive devices or disconnect the charger from power supply ...

Page 77: ...c implants that comply with the ANSI AAMI ISO 14117 2012 Electromagnetic compatibility standard for human implants X In case your implant does not comply with the ANSI AAMI ISO 14117 2012 standard consult the manufacturer of your implantable device for information about the risk of disturbance ...

Page 78: ...CE X Protect your device from extreme heat Do not store it in direct sunlight NOTICE X Protect your devices from high humidity NOTICE X Do not dry your devices in the microwave oven NOTICE Do not drop Internal components may get damaged ...

Page 79: ...cal plug Use an electrical plug with an output voltage of 5 V and a minimum output current of 500 mA WARNING Risk of electric shock X Connect the charger only with a USB power supply which complies with IEC 60950 1 and or IEC 62368 1 ...

Page 80: ...a remote control an audio streaming device or a smartphone app for remote control Consult your Hearing Care Professional for further information Operating transport and storage conditions Note that you have to charge the hearing instruments at least every 6 months For details refer to section Maintenance and care ...

Page 81: ...Hearing instruments Operating conditions Discharging Charging Temperature 0 to 50 C 32 to 122 F 10 to 35 C 50 to 95 F Relative humidity 5 to 93 5 to 93 Atmospheric pressure 700 to 1060 hPa 700 to 1060 hPa ...

Page 82: ...ing QI Charging Temperature 10 to 35 C 50 to 95 F 10 to 30 C 50 to 86 F Relative humidity 5 to 93 5 to 93 Atmospheric pressure 700 to 1060 hPa 700 to 1060 hPa During extended periods of transport and storage please observe the conditions below ...

Page 83: ...d 10 to 25 C 50 to 77 F 20 to 60 C 4 to 140 F Temperature maximum range 10 to 40 C 50 to 104 F 20 to 60 C 4 to 140 F Relative humidity recommended 20 to 80 5 to 90 Relative humidity maximum range 10 to 80 5 to 90 Atmospheric pressure 700 to 1060 hPa 700 to 1060 hPa ...

Page 84: ... 104 F 20 to 60 C 4 to 140 F Relative humidity 20 to 80 5 to 90 Atmospheric pressure 700 to 1060 hPa 700 to 1060 hPa WARNING Risk of injury fire or explosion during shipment X Ship power cells hearing instruments and or charger according to local regulations ...

Page 85: ...tion NOTICE X To avoid environmental pollution do not throw power cells hearing instruments or charger into household trash X Recycle or dispose of power cells hearing instruments or charger according to local regulations ...

Page 86: ...bols used in this document Points out a situation that could lead to serious moderate or minor injuries Indicates possible property damage Advice and tips on how to handle your device better Frequently asked question ...

Page 87: ...ean Directives refer to section Conformance information EMC and radio communications compliance label Australia refer to section Conformance information Indicates the legal manufacturer of the device Do not dispose of the device with general domestic waste Read more in section Disposal information ...

Page 88: ...llow the instructions in the user guide According to IEC 60601 1 the applied parts of this device are classified as type B Keep dry during transportation Temperature during transportation Read more in section Operating transport and storage conditions ...

Page 89: ...y during transportation Read more in section Operating transport and storage conditions Atmospheric pressure during transportation Read more in section Operating transport and storage conditions Medical device Compatible with Qi certified wireless chargers ...

Page 90: ...en designed to connect specifically to iPhone iPad or iPod respectively and has been certified by the developer to meet Apple performance standards Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards Please note that the use of this accessory with iPhone iPad or iPod may affect wireless performance ...

Page 91: ...r CE mark and legal manufacturer of the charger Lift the lining from the lid with your fingernail and pull it off To reinsert press around the edges Troubleshooting for hearing instruments Problem and possible solutions Sound is weak Increase the volume Charge the hearing instrument Clean or exchange the ear piece ...

Page 92: ...ounds Reinsert the ear piece until it fits securely Decrease the volume Clean or exchange the ear piece Sound is distorted Decrease the volume Charge the hearing instrument Clean or exchange the ear piece Hearing instrument emits signal tones Charge the hearing instrument ...

Page 93: ...rument on Charge the hearing instrument Observe also the status LEDs on the charger Consult your Hearing Care Professional if you encounter further problems Troubleshooting for the charger Problem and possible solutions No LED lights are on Check if the power supply is connected correctly ...

Page 94: ...g is resumed after cooling down about 15 minutes Do not touch the hearing instruments while the LEDs are pulsing orange The hearing instruments may be hot In case the charger enters cooling phase multiple times during charging please make sure to place the charger in an environment that complies with the recommended operating conditions ...

Page 95: ...charger and disconnect the charger from the power supply Reconnect the charger to the power supply and re insert the hearing instruments in the charging cups If the LEDs are still blinking red Take the hearing instruments out of the charger and disconnect the charger from the power supply Contact your Hearing Care Professional for support ...

Page 96: ...An error in the hearing instrument has occured Take the respective hearing instrument out of the charger and disconnect the charger from the power supply Contact your Hearing Care Professional for support Consult your Hearing Care Professional if you encounter further problems ...

Page 97: ...97 Country specific information USA and Canada Certification information for hearing instruments with wireless functionality Signia Active Signia Active Pro DBIF1 FCC ID 2AXDT DBIF1 IC 26428 DBIF1 ...

Page 98: ... and regulations 2017 745 concerning medical devices 2011 65 EU RoHS concerning the restriction of hazardous substances The CE mark indicates conformity with certain European directives The full text of the declaration of conformity can be obtained from www wsaud com signia This device complies EN 55011 2016 A1 2017 Group 1 Class B ...

Page 99: ...device may not cause harmful interference this device must accept any interference received including interference that may cause undesired operation and the user shall keep a minimal distance of 20 cm 8 in during the charging process For conformance information for hearing instruments refer to the safety manual supplied with the device ...

Page 100: ...100 ...

Page 101: ...101 ...

Page 102: ...102 Service and warranty Serial numbers Left hearing instrument Right hearing instrument Charger Service dates 1 4 2 5 3 6 ...

Page 103: ...103 Warranty Date of purchase Warranty period in months Your Hearing Care Professional ...

Page 104: ...00 EN Order Item No 210 001 69 Master Rev03 04 2021 04 2021 WSAUD A S All rights reserved 0123 Legal Manufacturer hearing instrument WSAUD A S Nymøllevej 6 3540 Lynge Denmark Legal Manufacturer charger WSAUD A S Nymøllevej 6 3540 Lynge Denmark ...

Search results

Summary of Contents for Active

Reviews:

Related manuals for Active

Brands by name

Popular brands

signia Active, User Manual

Search results

Summary of Contents for Active

Reviews:

Related manuals for Active

Brands by name

Popular brands