Sierra Wireless AIRLINK HELIX 2140847 User Manual Download Page 1

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AirLink Helix

User Guide

2140847

Rev 3.0D

Summary of Contents for AIRLINK HELIX 2140847

Page 1: ...AirLink Helix User Guide 2140847 Rev 3 0D...

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Page 3: ...OR SPLASHING NO OBJECTS FILLED WITH LIQUIDS SUCH AS VASES SHALL BE PLACED ON THE DEVICE Caution DO NOT OPEN THE UNIT DO NOT PERFORM ANY SERVICING OTHER THAN THAT CONTAINED IN THE INSTALLATION AND TROU...

Page 4: ...ntee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment o...

Page 5: ...samba org ftp unpacked ppp README SPLASH from Willem de Bruijn http splash snap sourceforge net Updatedd from Philipp Benner http www philipp benner de updatedd Other Open Source Software The Helix RT...

Page 6: ...Holidays E mail support sierrawireless com Sales Desk Phone 1 510 624 4200 1 604 232 1488 Hours 8 00 AM to 5 00 PM Pacific Time E mail MobileandM2Msales sierrawireless com Post Sierra Wireless America...

Page 7: ...to the AirLink Helix 7 Connecting Through Ethernet 7 Connecting Through Wi Fi 8 Where to Find More Help 8 Hardware Overview 9 Physical Interfaces 9 Turning On the AirLink Helix 9 Status Lights 9 LEDs...

Page 8: ...Configuring WAN Cellular 25 WAN Cellular 25 WAN Failover 26 Setup 27 How it works 28 IP Passthrough 28 Configuring LAN WiFi 29 LAN WiFi 29 Addressing VLAN 29 WiFi Global 30 Shared WEP 31 WPA WPA2 Per...

Page 9: ...ring Outbound 42 MAC Filtering 42 Configuring Services 43 43 Services 43 ACEnet 43 ACEmanager 44 Dynamic DNS 44 Landing Page 45 Management SNMP 45 Configuring Admin 47 Admin 47 Defaults 47 Debug 48 Lo...

Page 10: ...rLink Helix User Guide 4 2140847 Regulatory Information 53 Federal Communications Commission Notice FCC United States 53 Industry Canada 53 Antenna Considerations 54 RF Exposure 54 EU 54 WEEE Notice 5...

Page 11: ...ncluded with the AirLink Helix AirLink Helix RT kit AirLink Helix RT cellular router User Guide Outlet power adapter Wi Fi optional depending on the kit Antennas optional depending on the kit What Els...

Page 12: ...default password is 12345 For more details on configuring the AirLink Helix refer to the chapter titled Using the ACEmanager GSM If you have a GSM device please follow the instructions as below 1 Inse...

Page 13: ...AirLink Helix ACEmanager to verify that the Helix device is properly configured See the Configuring AirLink Helix chapter for more information Figure 2 1 Helix Ports on the backplate Connecting Throug...

Page 14: ...works with your computer s Wi Fi connection software Turn your computer s Wi Fi connection off and then on again Restart your computer Check to see that your computer s network configuration is consis...

Page 15: ...ALEOS update support USB is expected by September 2009 Note Serial connection is for modem programming purposes only Turning On the AirLink Helix The AirLink Helix powers on as soon as it is plugged...

Page 16: ...mal Blink 80 to 89dBm Slow Blink 90 to 99dBm Off Equal to or weaker than 100dBm no signal strength Right WWAN Status Off No cell module detected Blinking cellular module detected communicating with th...

Page 17: ...ides of the Helix Note When using a cable to an antenna placed away from the Helix minimize the length of your cable All gain from a more advantageous antenna placement can be lost with a long cable t...

Page 18: ...hole located in on the front faceplate of the Helix This button provides a quick way to turn the Helix power off and back on Simply insert a paper clip or similar object into the hole to press the res...

Page 19: ...Slot Note This section applies to Helix with GSM technology only To insert the SIM in to the SIM slot follow the instructions as below 1 Carefully remove the SIM card from the card you received Figur...

Page 20: ...140847 Figure 3 8 Pushing SIM in to the SIM slot Remove the SIM Firmly press on the SIM and it will unlock from the holder with a click sound Once the SIM ejects use a pair of tweezers to pull out the...

Page 21: ...ctivity Once the USB modem is removed the internal radio module of Helix RT restarts Figure 4 1 USB modems Compass 895 and Compass 598 When a USB modem is connected to the Helix RT it performs with th...

Page 22: ...n the Helix RT Note The USB modem needs to be inserted when the Helix is turned off in order for Helix to recognize the USB modem at startup 4 Enter http 192 168 2 1 9191 htm on your browser to connec...

Page 23: ...heck the LED lights on the USB modem to check the status of the USB connection Information for the USB modem connection is available on the Status tab in ACEmanager GSM users can configure their APN o...

Page 24: ...AirLink Helix User Guide 18 2140847...

Page 25: ...ation Status All of the fields in the Status group have read only parameters and provide information about the Helix Depending on the individual settings and the onboard cellular module of the Helix t...

Page 26: ...gth of the cellular signal The lower the number the better the signal strength The exact numbers vary between cellular carriers However 40dBm means Helix has a significantly stronger coverage area tha...

Page 27: ...wn here Keepalive IP Address The IP address that WAN keepalive uses to test cellular connectivity Keepalive Ping Time The amount of time between keepalive pings in minutes 0 is off and 255 is max Gate...

Page 28: ...CEmanager Status VPN Command Description Ethernet Port 1 Address status of the LAN port Ethernet Port 2 Address status of the WAN LAN port Security Encryption type Options are Open WEP or WPA Shows th...

Page 29: ...5 6 ACEmanager Status Services Command Description VPN 1 Disabled Enabled Connected The status of the IPSec VPN client VPN 2 Disabled Enabled Connected The status of the GRE client Command Descriptio...

Page 30: ...anager Status of ACEmanager access selected Dynamic DNS Service Dynamic DNS Service that you have selected under Services tab Full Domain Name Dynamic DNS full domain name configured SNMP Community St...

Page 31: ...de is the default mode and in this mode the Helix operates as cellular modem with LAN routing capabilities WAN failover mode uses either the cellular modem or an Ethernet WAN link DSL cable office LAN...

Page 32: ...s is provided by your cellular operator Network Password This setting shows up on Helix boxes with GSM and CDMA technology Fill in the password that accompanies the custom connection information Keepa...

Page 33: ...Netmask If Static mode is selected this is the netmask of the Helix Box in WAN Failover primary or secondary Gateway IP If Static mode is selected this is the gateway IP address of the that the Helix...

Page 34: ...he connection is restored When the connection is restored Helix will switch back to the primary connection IP Passthrough IP Passthrough mode will pass the cellular WAN IP address directly through to...

Page 35: ...ouped together even when the devices are not located on the same network switch The VLAN implementation with a Helix is more of a VLAN support i e if there is a switch behind the Helix that supports V...

Page 36: ...ager screen WiFi 2 WiFi 3 and WiFi 4 WiFi 2 3 and 4 have to be configured independently Note The address range of each WLAN is a separate subnet Device IP IP address of the Helix By default this is se...

Page 37: ...l is open Wireless Mode G only or Mixed By default the Mixed mode option provides the greatest compatibility with 802 11b and 802 11g devices To create a pure 802 11g network select the G Only mode Wi...

Page 38: ...rase The default passphrase is HelixWEP You can enter your own private WEP passphrase to generate a hex hexadecimal key Treat the passphrase like a password and select one that is difficult for others...

Page 39: ...is HelixWPAPassphrase You can change this to another phrase with alphanumeric characters and symbols when creating a passphrase Command Description WiFi Encryption TKIP or AES Defines what encryption...

Page 40: ...Global DNS allows you to override the default DNS settings of the cellular modem This is used when custom cellular network settings such as DataLink or custom APNs are used on the cellular modem Some...

Page 41: ...e primary DNS address This is optional If the primary DNS is unavailable this DNS address will be used Alternate Secondary DNS Alternate secondary DNS address This is optional If the secondary DNS is...

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Page 43: ...Helix also supports split tunnels with one encrypted tunnel and one open tunnel A sample server subnet for a split tunnel would be 172 16 1 0 24 Split tunnel VPNs should be setup with care as a split...

Page 44: ...VPN tunnel My Identity If these fields are left blank My Identity will default to the WAN IP address assigned by the carrier and Peer Identity will default to the VPN Server IP For a fully qualified...

Page 45: ...us and subsequent encryption keys are secure even if one key is compromised IPSec Key Group DH1 DH2 or DH5 Determines how the Helix VPN creates an SA with the VPN server The DH Diffie Hellman key exch...

Page 46: ...0 0 which will direct all traffic over the GRE tunnel GRE TTL GRE time to live TTL value is the upper bound on the time that a GRE packet can exist in a network In practice the TTL field is reduced by...

Page 47: ...Description Port Forwarding Enabed Disabled or Enabled Disables or Enables port forwarding rules DMZ IP IP address of a DMZ The Helix allows a single client to connect to the Internet through a demil...

Page 48: ...r Security MAC Filtering Command Description Port Filtering Outbound Independent of the IP filtering this mode can be enabled to block ports specified When enabled all ports not matching the rule will...

Page 49: ...mation about this service go to http www sierrawireless com Product airlink acenet aspx Figure 10 1 ACEmanager Services ACEnet Command Description ACEnet Management Enabled or Disabled Service URL ACE...

Page 50: ...Description Enable ACEmanager Enable ACEmanager on Tethered Host and Wifi or ALL includes OTA ACEmanager Port Port for accessing ACEmanager is 9191 Command Description Dynamic DNS Update The Dynamic D...

Page 51: ...generally composed of agents such as your Helix device and a Network Management Station NMS which monitors all the agents on a specific network Using the management information base MIB an NMS can in...

Page 52: ...igure 10 5 ACEmanager Services Management SNMP Command Description SNMP community String The SNMP Community String acts like a password to limit access to the device s SNMP data string string of no mo...

Page 53: ...the Helix To change the default password 1 Enter the user name admin 2 Enter the old password 3 Enter the new password twice 4 Click on Change Password You will be prompted to restart the Helix When...

Page 54: ...3 Set Dev Port to the radio module port that pass through mode to AT 4 Set the BAUD Rate to 115200 5 Set the TCP Port if Debug Output is set to TCP Ignore this option if you are using a serial cable 6...

Page 55: ...The log file is a system log of the helix unit Log 0 is the current data and Log 1 to 5 is the archived data The Refresh tab will refresh the display with current data Clear tave will clear the log di...

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Page 57: ...Ethernet 10 100 megabit 2 ports Configurable LAN IP address MAC filtering Configurable DHCP server Wi Fi 802 11b g WPA and WPA2 Personal and Enterprise WEP 64 or 128 bit Routing NAT WWAN IP passthrou...

Page 58: ...MC5725 MC8790 id is N7NMC8790 WLM54G WiFi PCI card id MK8CPX 05 WLM54G Power Status Activity LEDs Outlet Power adapter 12VDC 1 5 amp Physical Compact rugged case Dimensions 6 25 x1 3875 x7 0625 case n...

Page 59: ...eorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is...

Page 60: ...aratus All Frequency Bands RSS 129 800 Mhz Dual Mode CDMA Cellular Telephones RSS 132e Cellular Telephones Employing New Technologies Operating in the Bands 824 849 Mhz and 869 894 Mhz RSS 133 r1 2 GH...

Page 61: ...ocation in the EU community Sierra Wireless 39677 Eureka Drive Newark CA USA 94560 The device is a Class A device for use in commercial environment WEEE Notice If you purchased Product Name in Europe...

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