Faults and what to do about them.
en
49
Faults and what to do about them.
Faults
Cause/remedy
Water is leaking from the
machine.
■
Attach the drain hose correctly or replace it.
■
Tighten the threaded joint on the supply hose.
The appliance is not filling
with water.
Detergent is not being
dispensed.
■
Have you pressed the
Ü
button?
■
Is the tap turned on?
■
Could the filter be clogged? Clean the filter.
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Page 46
■
Is the supply hose kinked or trapped?
The door will not open.
■
The safety function is activated. Have you stopped the programme?
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Page 41
■
Is the
w
childproof lock activated? Deactivate it.
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Page 40
■
Is
$
selected (Rinse Stop = no final spin)?
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Page 41
■
Can the door only be opened by the emergency release?
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Page 47
■
When switching from a programme that uses active oxygen to one that
does not, the door will remain locked for up to 25 minutes until there is no
longer any active oxygen in the drum.
The programme will not
start.
■
Have you pressed the
Ü
or
Ready in
button?
■
Is the door closed?
■
Is the
w
childproof lock activated? Deactivate it.
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Page 40
The drum briefly jerks or
judders after the
programme has started.
Not a fault – the internal motor test may cause the drum to jerk or judder briefly
when the wash programme starts.
The water is not draining.
■
Is
$
selected (Rinse Stop = no final spin)?
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Page 41
■
Clean the drain pump.
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Page 45
■
Clean the drain pipe and/or the drain hose.
Water is not visible in the
drum.
Not a fault – the water is below the visible area.
The spin result is not
satisfactory.
Laundry wet/too damp.
■
Not a fault – the unbalanced load detection system has interrupted the spin
cycle because the laundry is unevenly distributed.
Distribute small and large items of laundry evenly in the drum.
■
Is
Easy-Iron
selected (depending on the model)?
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Page 37
■
Is the selected speed too low?
The appliance restarts the
spin cycle several times.
Not a fault – the unbalanced load detection system is adjusting an imbalance.
The programme is taking
longer than usual.
■
Not a fault – the unbalanced load detection system is adjusting an
imbalance by repeatedly redistributing the laundry.
■
Not a fault – the foam detection system is on – a rinse cycle has been
activated.
The length of the
programme changes
during the wash cycle.
Not a fault – the programme sequence is optimised for the specific washing
process. This may change the length of the programme shown on the display
panel.
Summary of Contents for WM16W790ES
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