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42

Customer service

If you cannot rectify the fault yourself, 

Faults, what to 

do?

~

Page 40

, please contact our customer service. We will 

always finds a suitable solution to avoid unnecessary visits by 
technicians.
Please give customer service the product number (E-Nr.) and the 
production number (FD) of the appliance.

Rely on the competence of the manufacturer.

 

Contact us. You can therefore be sure that the repair is carried 
out by trained service technicians who carry original spare parts.

These instructions can be 
found on: inside of 
washing machine door */
open service flap * and 
rear of the appliance.
* depending on model

Product number

Production number

(1U

)'

Summary of Contents for WM14Y790EU

Page 1: ...www siemens home com en Instruction Manual and Installation Instructions WM14Y790EU Washing machine ...

Page 2: ...n Further information on our products accessories spare parts and services can be found at www siemens home com or contact our customer service centres If the instructions for use and assembly describe various models reference is made to the differences at the appropriate places Explanation of the symbols ã Warning This combination of symbol and signal word indicates a potentially dangerous situat...

Page 3: ...e settings options 28 Ø Anti stain system 30 Ø Consumption values 31 Ø Appliance settings 32 Ø Sensors Your washing machine is so intelligent 33 Cleaning and maintenance Ø Care and maintenance 34 Ø Emergency lock release e g if power failure occurs 38 Ø Information on the display panel 39 Ø Faults what to do 40 Ø Customer service 42 Installing the appliance Ø Standard accessories 43 Ø Installation...

Page 4: ...gents cleaning aids cleaning products and cleaning agents always follow the manufacturer s instructions Ø The washing machine may be operated by children from 8 years of age by persons who have limited physical sensory or mental abilities and by persons who have inadequate experience or knowledge provided they are supervised or have been instructed by a responsible person Ø Keep pets away from the...

Page 5: ...ower cord and discard together with the plug Destroy the lock on the washing machine door Children must not perform any cleaning or maintenance work without supervision When playing children may become entangled in the packaging film and packaging parts or pull them over their heads and suffocate Keep packaging plastic film and packaging parts out of the reach of children When washing at high temp...

Page 6: ...r of scalding When washing at high temperatures you may be scalded if you touch the hot wash liquor e g if draining hot wash liquor into a washbasin or if draining the washing machine in an emergency Allow detergent solution to cool down ã Caution Risk of damaging appliance Cover plate may break Do not climb on the washing machine Opened washing machine door may break off or washing machine may ov...

Page 7: ...rum Wait until the drum stops rotating ã Caution Risk of coming into contact with liquid detergents care products If the detergent drawer is opened while the washing machine is running detergent care product may spray out Caution when opening the detergent drawer In case of eye skin contact rinse thoroughly If accidentally swallowed seek medical advice ...

Page 8: ...mode is not activated if a programme is running Ø Automatic switch off If the appliance is not operated for a prolonged period it automatically switches off before the programme starts and when the programme has ended to save energy Switch on by pressing main switch button Ø If the washing is then dried in the tumble dryer select spin speed according to the instructions of the dryer manufacturer D...

Page 9: ...9 Getting to know your appliance HWHUJHQW GUDZHU FODFN 2SHUDWLQJ HOHPHQWV LVSOD HOHPHQWV UXP OLJKW GHSHQGLQJ RQ PRGHO RRU 6HUYLFH IODS 2SHQLQJ DQG FORVLQJ WKH GRRU 6HUYLFH IODS ...

Page 10: ...odels with insert for liquid detergent The detergent drawer features an insert which is used as a dosing aid for liquid detergent Do not use insert For gel like detergents and washing powders For programmes with Prewash or Ready in option Position insert for dosing liquid detergent Completely remove detergent drawer Push insert forwards For models without insert for liquid detergent Dose liquid de...

Page 11: ...change Page 17 Page 28 l Select ecoPerfect or speedPerfect G button Page 17 Page 28 m Select Anti Stain System ã button for stain selection Overview of all stains Page 30 n Select Options button for additional programme options Overview of all options Page 28 o Start wash programme Select Start Reload Ü button to start interrupt and cancel the programme e g reload washing p Change appliance settin...

Page 12: ...eed maximum load 3 Dosage 70 ú Please load laundry max 8kg Open the detergent drawer Dose detergent according to dosing recommendation Close the washing machine door FODFN 4 If required change programme settings of the selected programme and select programme settings options Select Start Reload Ü 5 v Finished remove washing End of the programme For switching the machine on press the button Turn of...

Page 13: ...uctions Keep detergents and agents for the pretreatment of washing e g stain remover prewash sprays away from the surfaces of the washing machine Using a damp cloth immediately remove any fine spray residue and other residue droplets Empty pockets Remove metal parts paper clips etc Wash delicates in the net bag tights underwired bras Close zips button up covers Brush sand out of pockets and collar...

Page 14: ...y malfunction Page 33 3 Press the button The appliance is switched on The Siemens logo is indicated on the display panel and all programme indicator lamps are lit Then always the Cottons programme preset at the factory is displayed Displays for the Cottons programme The indicator lamp is lit on the programme selector and the main menu for the selected programme is indicated on the display panel Fo...

Page 15: ... back by pressing Main menu button selected programme is indicated on the display panel To change the programme select button under the black highlighted programme and change programme 5 Insert the washing The load screen for the selected programme e g for Cottons is indicated on the display panel The load screen is indicated when the door is opened or when the amount of washing is changed Unfold ...

Page 16: ... washing in the washing machine a dosing recommendation is indicated on the display panel Soiling Water hardness ask your water supply company Manufacturer s instructions When dosing all detergents cleaning aids cleaning products and cleaning agents always follow the manufacturer s instructions Dilute viscous fabric softener and fabric conditioner with water Prevents blockage of the overflow 5 Cha...

Page 17: ... programme duration is adjusted while the programme is running if the programme duration requires changing e g due to changes in the programme settings options foam detection unbalanced load detection the load or soiling Ø ecoPerfect for saving energy with a comparable washing effect to the standard programme When selected the display lamp is lit Ø speedPerfect G for a shorter wash time with a com...

Page 18: ...t option by pressing the two buttons displayed on the left Select deselect option by pressing the two buttons displayed on the right The selected options are immediately active In the case of multi level settings keep touching the buttons to run through the settings automatically Wait or back to the main menu by pressing ß Options button 6 Starting the programme Ø Select Start Reload Ü The indicat...

Page 19: ... Ø Load adjust active Page 33 Ø Prewash wash rinse spin drain are displayed during the wash cycle Ø Extra rinse foam Page 21 Ø Other displays Page 39 During washing Ø Childlock To prevent the set functions of the washing machine from being accidentally changed the childproof lock can be activated Activate deactivate press Finish in for approx 5 seconds Display panel goes back to the Main menu afte...

Page 20: ... not active during relosding Do not leave washing machine door open for a prolonged period water could run out of the washing Ø Changing the programme sequence if you have mistakenly started a wrong programme 1 Select Start Reload Ü 2 Select another programme 3 Select Start Reload Ü The new programme starts from the beginning Ø Cancelling the programme For programmes at high temperature 1 Select S...

Page 21: ...ay panel If Foam has been detected is also indicated on the display panel the washing machine has detected too much foam during the wash programme and therefore automatically activates additional rinse cycles to eliminate the foam Dose less detergent in the next wash cycle with the same load Rinse hold reached Select spin or drain and then start Spin Drain b b v Finished remove washing ...

Page 22: ...gent drawer and door open so that residual water can evaporate Before switching the machine off Always remove the washing Otherwise the load display may malfunction Always wait until the programme ends as the appliance could still be locked Then switch the appliance on and wait for the unlocking device 2 Press the button Appliance is switched off 3 Turn off the water tap Not required for Aqua Stop...

Page 23: ...s made of cotton or linen reduced load for speedPerfect G option max 8 kg 5 kg cold 60 90 C 0 1400 1600 rpm G ã æ l z ç at æ 0 800 rpm Easy Care Textiles made of synthetic materials or blended fabrics max 3 5 kg cold 40 60 C 0 1200 rpm G ã æ l z ç at æ 0 600 800 rpm Mixed Fabrics Mixed load consisting of textiles made of cotton and synthetics max 3 5 kg cold 40 C 0 1400 1600 rpm G ã æ l z ç at æ 0...

Page 24: ...ra silk or satin max 1 kg cold 30 40 C 0 600 rpm G ã æ l z ç at æ 0 400 rpm Curtains 3 5 kg heavy curtains or 25 30 m light curtains Reduced rinse and final spin cycle For machine wash use detergent suitable for curtains max 3 5 kg cold 30 40 C 0 400 800 rpm G ã l z ç Dark Wash Jeans Dark textiles made of cotton and dark easy care textiles Wash textiles inside out max 3 5 kg cold 30 40 C 0 800 120...

Page 25: ...kg cold 30 40 C 0 800 rpm G ã l z ç Pillows Downs Machine washable textiles filled with down pillows blankets or duvets Wash large items individually Use mild detergent Meter detergent sparingly max 2 kg cold 40 60 C 0 1200 rpm G ã l z ç Shirts Business Non iron shirts Blouses made of cotton linen synthetics fibres or blended fabrics For the æ Less Ironing option shirts blouses are given a short s...

Page 26: ...nt into dispenser II according to manufacturer s specifications The laundry must not be treated with fabric softener Before washing remove all fabric softener residue from detergent drawer all dispensers max 2 kg cold 30 40 C 0 800 rpm G ã æ l z ç at æ 0 600 rpm Rinsing Extra rinse with spin 0 1200 1600 rpm æ l z ç at æ 0 800 rpm Spin Extra spin with selectable spin speed 0 1200 1600 rpm æ ç at æ ...

Page 27: ...ecifications of the dye manufacturer Do not discolour washing in the washing machine Soaking Pour soaking agent detergent into dispenser II according to the manufacturer s instructions Set programme selector to Cottons 30 C and select Start Reload Ü After approx 10 minutes select Start Reload Ü After the required soaking time reselect Start Reload Ü if the programme is to be continued or change th...

Page 28: ...speed depends on the programme and model Spin Finish in Delays the Finished in time end of programme Before the programme starts the end of the programme can be preselected in h steps up to maximum 24h When the programme has started the preselected time is displayed e g for 8h and counts down until the wash programme starts Then the programme duration is displayed e g 2 30h When the programme has ...

Page 29: ...l rinse cycles depending on the programme prolonged programme duration Recommended application for particularly sensitive skin or and in areas with very soft water Water Plus on off Increased water level more gentle treatment of the washing Rinse Hold on off The washing remains in the water after the last rinse cycle End the programme Page 21 Silent Wash on off Reduced noise values by special wash...

Page 30: ...eated optimally The treatment of two stains explained in the following example For the other stains we have developed comparable solutions in intensive studies Selectable treatment of stains ë blood Blood is first dissolved in cold water then the selected wash programme starts í egg Egg particles are removed by soaking in the lukewarm water bath selecting a wash cycle with a high water level and r...

Page 31: ...tests according to currently valid European standard EN60456 Information about comparability tests To test the test programmes wash indicated load size at maximum spin speed Programme Additonal function Load Annual energy consumption Annual water con sumption Cotton 40 60 C ecoPerfect 8 4 kg 189 kWh 10500 l Programme setting for testing and energy labelling according to directive 2010 30 EU with c...

Page 32: ...ledged by a tick Ø Wait or hold down Basic Settings 3 sec buttons again Settings are retained after appliance is switched off language end signal off è button signal b c b c Settings Set values Notes end signal off quiet medium loud very loud Adjust volume of the end signal button signal off quiet medium loud very loud Adjust volume of the button signals Auto power off of the appliance in 15 30 60...

Page 33: ... panel To ensure that the load sensor measures all the laundry the drum must be empty before the washing machine is switched on Dosing recommendation The dosing recommendation indicates a recommended detergent dosage as a depending on the selected programme and the detected load The indicated refers to the recommendation of the detergent manufacturer By observing the recommended dosage you will pr...

Page 34: ...on Washing machine may be damaged If solvent cleaning agents e g petroleum ether are used on the washing machine the surfaces may be damaged Do not use solvent based cleaning agents Machine housing Control panel Ø Remove detergent residue immediately Ø Wipe with a soft damp cloth Ø Do not clean the appliance with a water jet Drum Use chlorine free cleaning agent not steel wool Descaling Not requir...

Page 35: ...nder onto guide pin 5 Insert detergent drawer Leave detergent drawer open so that residual water can evaporate Drain pump blocked ã Warning Danger of scalding Wash liquor is hot when washing at high temperatures You may be scalded if you touch the hot wash liquor Allow detergent solution to cool down Turn the tap off to prevent more water from flowing in and to ensure that it is drained via the pu...

Page 36: ...nd screw on pump cover Handle should be vertical 7 Close the service flap If required lock disengaged service flap beforehand To prevent unused detergent from flowing into the outlet during the next wash Pour 1 litre of water into dispenser II and start the Drain programme Drainage hose on the siphon blocked 1 Switch off the appliance Pull out the mains plug Note Residual water may run out 2 Loose...

Page 37: ...load Ü Leave programme for approx 40 seconds 4 Press the button Appliance is switched off Pull out the mains plug 5 Clean the filter Disconnect the hose from the water tap Clean filter with small brush and or for standard and Aqua Secure models Remove hose from the rear of the appliance Take out filter with pliers and clean 6 Connect the hose and check for leaks ...

Page 38: ...If required leave to cool down ã Caution Danger when reaching into gripping the rotating drum If you reach into the rotating drum you may injure your hands Do not grip the rotating drum Wait until the drum stops rotating ã Caution Water damage possible Leaking water may cause damage Do not open the door if you can still see water through the glass 1 Switch off the appliance Pull out the mains plug...

Page 39: ...e 36 Pause Reload is not possible Water level or temperature is too high Select Start Reload Ü to continue the programme Door cannot be unlocked Water level or temperature is too high Water level or temperature is too high Select Start Reload Ü to continue the programme aquaStop has been activated Please call customer service not applicable without Aqua Stop Water in the base pan appliance leaking...

Page 40: ...ot visible in the drum Not a fault water below the visible area Spin result not satisfactory Washing wet too damp Not a fault unbalanced load detection system has stopped the spin cycle washing unevenly distributed Distribute small and large items of washing in the drum Less Ironing æ selected Page 29 Too low speed selected Page 23 Spin cycle actuated several times Not a fault unbalanced load dete...

Page 41: ...s are switched on Detergent residue on the washing Occasionally phosphate free detergents contain water insoluble residue Select Rinsing or brush the laundry after washing In the pause status Start Reload Ü flashes very quickly and a signal sounds Water level too high Washing cannot be reloaded Immediately close washing machine door Select Start Reload Ü to continue the programme If a fault cannot...

Page 42: ...stomer service the product number E Nr and the production number FD of the appliance Rely on the competence of the manufacturer Contact us You can therefore be sure that the repair is carried out by trained service technicians who carry original spare parts These instructions can be found on inside of washing machine door open service flap and rear of the appliance depending on model Product numbe...

Page 43: ...ting the water Page 52 Useful tools Ø Spirit level for alignment Ø Socket wrench size 13 for loosening the transportation protection devices Page 48 and size 17 for aligning the appliance feet Page 53 GHSHQGLQJ RQ PRGHO TXD 6WRS 6WDQGDUG TXD 6HFXUH 0DLQV FDEOH DWHU RXWOHW DWHU LQOHW OERZ IRU VHFXULQJ WKH ZDWHU RXWOHW KRVH 6SDQQHU QVWUXFWLRQ PDQXDO DQG QVWDOODWLRQ LQVWUXFWLRQV RYHUV ZLWK KRVH FOLS ...

Page 44: ...CZ11350 Z7070X0 Ø Longer supply hose approx 2 20 m for standard model Technical specifications a FP a FP a FP a FP a FP a FP a FP a FP PD FP RQQHFWLRQ RQ OHIW VLGH RU RQQHFWLRQ RQ ULJKW VLGH GHSHQGLQJ RQ PRGHO Dimensions width x depth x height 60 x 59 x 85 cm Weight depending on modell 63 83 kg Mains connection Nominal voltage 220 240 V 50 Hz Nominal current 10 A Nominal power 2300 W Water pressur...

Page 45: ...here is a risk of tripping and injury Lay hoses and cables in such a way that there is no risk of stumbling ã Caution Washing machine may be damaged Frozen hoses may tear burst Do not install the washing machine in an area where there is a risk of frost or outdoors If the washing machine is raised by protruding components e g washing machine door the components may break off and the washing machin...

Page 46: ...e may be damaged Frozen hoses may tear burst Do not install the washing machine in an area where there is a risk of frost or outdoors If the washing machine is raised by protruding components e g washing machine door the components may break off and the washing machine may be damaged Do not lift the washing machine by its projecting parts In addition to the safety information listed here the local...

Page 47: ...9756 CZ 110600 Z 7080X0 If installing on a wooden joist ceiling If possible install the washing machine in a corner Screw a water resistant wooden panel min 30 mm thick to the floor Appliance installed under between kitchen units ã Warning Danger of death from electric shock Danger of death if live parts are touched The appliance cover plate must not be removed 60 cm cavity width required Install ...

Page 48: ...e for the first time remove the 4 transportation protection devices completely and keep in a safe place ã Caution Washing machine may be damaged To prevent damage in transit when transporting the washing machine subsequently always re install the transit bolts prior to transportation Page 56 Keep screw and sleeve screwed together 1 Take the hoses out of the holders 2 Take hoses out of the elbow an...

Page 49: ...transportation lock screws 4 Take the power cord out of the holders Remove sleeves 5 Prepare separate cover 6 Insert covers Lock covers firmly by pressing on the locking hook 7 Insert hose holder 8 Secure hoses in the hose holders ...

Page 50: ...list outlet not a used one If in doubt have the appliance connected by a technician Water inlet hose Water inlet hose do not kink crush modify or sever strength is no longer guaranteed Optimum water pressure in the mains 100 1000 kPa 1 10 bar Ø When the tap is turned on the water flow is at least 8 l min Ø If the water pressure is higher install a pressure reducing valve 1 Connect the water supply...

Page 51: ...attached drainage hose slips out of the washbasin due to high water pressure when draining the washing machine leaking water may cause damage Secure the drainage hose to prevent it from slipping out of the sink ã Caution The appliance may be damaged If the end of the drainage hose is immersed in the drained water water may be drawn back into the appliance The plug must not be in the plug hole When...

Page 52: ... Connection point must be secured with hose clip Ø 24 40 mm specialist outlet Connecting Drainage into a plastic pipe with rubber sleeve or into a gully ã Warning Water damage possible If the drainage hose slips off the plastic pipe due to high water pressure when draining the washing machine leaking water may cause damage Secure the drainage hose to prevent it from slipping out of the sink Connec...

Page 53: ...e height by rotating the foot All four feet must be firmly on the floor The washing machine must not wobble 3 Tighten the lock nut against the housing Grip the foot and do not adjust the height The lock nuts on all four appliance feet must be screwed tightly against the housing Loud noise formation intense vibrations and wandering may be due to incorrect alignment ...

Page 54: ... machine appliance rating plate must match Connected load as well as required fuse are indicated on the appliance rating plate Ensure that Mains plug and socket match fit Cable cross section is adequate Earthing system has been installed correctly A damaged power cord may be replaced by an electrician only A replacement mains cable can be obtained from customer service Do not use multiple plugs co...

Page 55: ... from the fascia 3 Insert mains plug 4 Turn the tap on 5 Switch on the appliance 6 Close the washing machine door Do not load any washing 7 Select the Cottons programme 8 Select the temperature 90 C 9 Open the detergent drawer 10 Pour approx 1 litre of water 1 pt into dispenser II 11 Add standard detergent to dispenser II according to manufacturer s instructions for light soiling To prevent frothi...

Page 56: ...ine from the power supply 5 Remove the hoses Installing transportation protection devices 1 Remove covers and keep in a safe place If required use a screwdriver 2 Insert all 4 sleeves Clamp mains cable on the holders Insert and tighten the bolts Before switching on the appliance Remove the transportation protection devices Page 48 To prevent unused detergent from flowing into the outlet during the...

Page 57: ... Descaling 34 Detergent drawer 10 Discolouring 27 Display panel 11 Dosing recommendation 33 Drain pump blocked 35 Drum light 14 Dyeing 27 E ecoPerfect 11 17 28 Electrical connection 54 Emergency lock release 38 End of the programme 21 Extra rinse 29 F Fascia 11 Faults what to do 40 Finish in 11 17 28 G Getting to know your appliance 9 H Hints and tips 8 Hose and cable lengths 44 I Information on t...

Page 58: ...vironment 8 Q Quick reference instructions 12 R Rinse Hold 21 29 S Safety instructions 5 Select Anti Stain System 11 Selecting the programme 15 Silent Wash 29 Soaking 27 Sorting the washing 13 17 speedPerfect 11 17 28 Spin 11 17 28 Standard accessories 43 Starching 27 Start Reload 11 Starting the programme 18 T Technical specifications 44 Temperature 11 17 28 Topping up washing 20 Transport bolts ...

Page 59: ......

Page 60: ...the warranty if the appliance and Aqua Stop have been correctly installed and connected according to our instructions this also includes a correctly installed Aqua Stop extension original accessory 4 Our guarantee does not apply to defective cables hoses or to fittings up to the connection on the tap 5 Appliances which feature Aqua Stop can be left unattended during operation and it is not necessa...

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