Siemens WM14UPH2ES User Manual And Installation Instructions Download

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Washing machine

WM14UPH2ES

User manual and installation instructions

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Siemens Home Appliances

Summary of Contents for WM14UPH2ES

Page 1: ...e WM14UPH2ES en User manual and installation instructions Register your product on My Siemens and discover exclusive services and offers siemens home bsh group com welcome The future moving in Siemens Home Appliances ...

Page 2: ...he appliance to the electricity supply 16 5 Familiarising yourself with your appliance 17 5 1 Appliance 17 5 2 Detergent drawer 17 5 3 Control panel 18 5 4 Operating logic 18 6 Before using for the first time 19 6 1 Starting an empty washing cycle 19 7 Display 20 8 Buttons 23 9 Programmes 26 10 Accessories 30 11 Laundry 30 11 1 Preparing the laundry 30 12 Detergents and care products 31 13 Basic o...

Page 3: ...otection 38 17 Basic settings 39 17 1 Overview of the basic set tings 39 17 2 Changing the basic set tings 40 18 Cleaning and servicing 40 18 1 Cleaning the drum 40 18 2 Cleaning the detergent drawer 40 18 3 Cleaning the drain pump 42 19 Troubleshooting 45 19 1 Emergency release 57 20 Transportation storage and disposal 57 20 1 Removing the appliance 57 20 2 Inserting the transit bolts 57 20 3 Usi...

Page 4: ...cts suitable for washing machines In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level 1 3 Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been instr...

Page 5: ...rnal switching device e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged If the insul...

Page 6: ...manufacturers and with varying depths and widths in a washer dryer stack Do not install a washer dryer stack on a platform the appli ances may tip over WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material CAUTION Risk of injury The applia...

Page 7: ...age 58 An ingress of moisture can cause an electric shock Only use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this...

Page 8: ...t on or lean against the open door Do not sit on or lean against the appliance door Do not place any objects on the appliance door Reaching into the drum while it is still turning may cause hand in juries Wait for the drum to come to a complete stop before reaching inside CAUTION Risk of scalding When you wash at high temperatures the detergent solution gets hot Do not touch the hot detergent solu...

Page 9: ...ust be re placed by the manufacturer the manufacturer s Customer Ser vice or a similarly qualified person in order to prevent any risk An ingress of moisture can cause an electric shock Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of injury The use of non original spare parts and non original accessories is dangerous Only use the manufacturer s ori...

Page 10: ...exten sions valves or similar Make sure that the valve housing for the water inlet hose does not come into contact with its sur roundings and is not subjected to any external forces Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or too low the appliance ...

Page 11: ...display shows the expected consumption detergent based on the laundry s de gree of soiling a For light to normal soiling a smal ler amount of detergent is suffi cient Observe the dosage recom mendation from the detergent manufacturer Reduce the washing temperature for lightly and normally soiled laundry a At lower temperatures the appli ance consumes less energy For light to normal soiling lower t...

Page 12: ...ckaging and pro tective covers completely from the appliance Disposing of packaging Page 11 2 Check the appliance for visible damage 3 Open the appliance door Basic operation Page 31 4 Remove any accessories from the drum 5 Close the appliance door 4 2 Contents of package After unpacking all parts check for any damage in transit and complete ness of the delivery ATTENTION If the appliance is opera...

Page 13: ... greater than 40 residual water may leak out of the appliance and cause material damage Tilt the appliance carefully Transport the appliance in an up right position Installation loca tion Requirements Base Secure the appli ance with fixing brackets Page 30 Installation loca tion Requirements Wooden joist floor Place the appli ance on a water resistant wooden board minimum thickness of 30 mm which ...

Page 14: ...1 Pull the hoses out of the holders 2 Unscrew and remove all screws for the 4 transit bolts with a WAF 13 wrench 3 Remove the power cable from the holder 4 Remove the 4 sleeves 5 Put on the 4 cover caps 6 Press down on the 4 cover caps ...

Page 15: ...When draining the water outlet hose is subject to water pressure and may come loose from the installed con nection point Secure the water outlet hose against unintentional loosening Note Observe the draining heights The maximum draining height is 100 cm Siphon Secure the con nection point with a 24 40 mm hose clamp Sink Fix and secure the water outlet hose with an el bow Page 30 Plastic pipe with ...

Page 16: ...e foot tight and do not adjust its height 4 7 Connecting the appliance to the electricity supply Note Your electrical domestic install ation for this appliance must comply with the local legal provisions and safety regulations and should in clude a residual current circuit breaker 1 Insert the mains plug of the appli ance s power cable in a socket nearby The connection details of the appli ance ca...

Page 17: ...ur and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 42 2 Door 3 Detergent drawer Page 17 4 Control panel Page 18 5 Water outlet hose Page 15 6 Power cord Page 16 7 Transit bolts Page 13 8 Water inlet hose Page 15 5 2 Detergent drawer Note Observe the manufacturer s in structions on the use and dosage of the detergent and care product and the information in the pr...

Page 18: ...control panel to configure all functions of your appliance and to obtain information about the operating status 3 2 1 1 Programmes Page 26 2 Programme selector Page 31 3 Buttons Page 23 and dis play Page 20 5 4 Operating logic Some areas of the display respond to touch You can activate settings by pressing the buttons The activated settings are highlighted brightly on the display You can change or...

Page 19: ...sh cycle without any laundry 1 Press The switch on process takes a few seconds 2 Set the limp tambor programme 3 Close the door 4 Pull out the detergent drawer 5 Pour approx 1 litre of water into the manual dosing compartment 6 Add washing powder to the manual dosing compartment To prevent foaming use only half of the amount of detergent recom mended by the detergent manufac turer for light soilin...

Page 20: ...remaining in hours and minutes 10 1 Ready in time Buttons Page 23 9 0 1 Recommended load The maximum load capacity for the selec ted programme in kg 1400 Spin speed Set spin speed in rpm Buttons Page 23 No spin cycle draining only Prewash Programme status Wash Programme status Rinse Programme status Spin Programme status End End of pro gramme Programme status 1 2 3 Additional rinse Additional rins...

Page 21: ...up The appliance is connected to your home network Flashes The appliance is trying to con nect to your home network Home Connect Page 36 Dispenser for li quid detergent Lights up The intelligent dosing system for liquid detergent is activated Flashes The fill level of the dispenser is below the minimum level Intelligent dosing system Page 34 liquid detergent Dispenser for li quid detergent or fabr...

Page 22: ...ause of impermissible voltage drops The voltage is permissible again and the programme will continue Note The programme duration is exten ded Foam detection system The appliance has detected too much foam Door Lights up The door is locked and can not be opened Flashes The door is not closed prop erly Off The door is unlocked and can be opened Tap No water pressure The water pressure is too low Det...

Page 23: ...eactivate Dispenser con tents Basic dosage Briefly press the button to activate or deactivate the intelligent dosing sys tem for fabric softener or liquid de tergent Press the button for approx 3 seconds to specify the contents of the dispenser or set the basic dosage Intelligent dosing system Page 34 Finish in Up to 24 hours Set the programme end The programme duration is already in cluded in the...

Page 24: ...in the drum Rinse Plus 1 2 3 Activate or deactivate up to three ad ditional rinse cycles Recommended for particularly sensit ive skin or in regions with very soft water Rinse Hold Activate Deactivate Activate or deactivate spinning and draining at the end of the washing cycle The laundry remains in the water after the last rinse cycle Soak Activate Deactivate Activate or deactivate soaking Before ...

Page 25: ...nformation Memory Saving Setting Press the button for approx 3 seconds to save your customised pro gram settings Saving the programme settings Page 32 If you briefly press the button you can set customised program settings for your program ...

Page 26: ...ormance corresponds to the best possible washing performance class according to the legal requirements For this programme the washing temperature is automatically adjusted depending on the load size in order to achieve the best possible energy effi ciency with the best possible washing result You cannot change the washing temperature Programme setting Note The temperature cannot be adjusted in thi...

Page 27: ...0 rpm 2 0 Rinse Rinse and then spin the laundry and drain the wa ter Programme setting Max 1400 rpm Spin Drain Spin and drain the water If you only want to drain the water activate The laundry is not spun Programme setting Max 1400 rpm programas app App Programs Select additional programmes directly via the Home Connect app A description of the programmes can be found in the Home Connect app Note ...

Page 28: ...matically detected The washing process is ad apted Note The temperature and spin speed cannot be adjusted in this programme and are set automatic ally The maximum temperature is 40 C The maximum spin speed is 1400 rpm 6 0 limp tambor Drum Clean Cleaning and caring for the drum Use this programme in the following cases Before using the appliance for the first time If you regularly wash at temperatu...

Page 29: ...tic or blen ded fabrics Short programme for small items of lightly soiled laundry The programme duration is approx 30 minutes If you wish to reduce the programme duration to 15 minutes activate Speed The maximum load is reduced to 2 0 kg Programme setting Max 40 C Max 1200 rpm 4 0 1 Speed activated 2 Washing not possible ...

Page 30: ... the QR code in the table of contents or on siemens home bsh group com 11 1 Preparing the laundry ATTENTION Objects remaining in the laundry may damage the laundry and the drum Remove all items from any pock ets in your laundry before using the appliance To protect your appliance and the laundry prepare the laundry be forehand Empty any pockets Brush sand out of all collars and pockets Close bed c...

Page 31: ... Use dyes sparingly as salt may damage stainless steel Do not use bleaching agents in the appliance Do not pour vinegar into the dis pensers Page 35 of the intelli gent dosing system operation 13 Basic operation operation Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on siemens home bsh group com 13 1 Switching on the ap...

Page 32: ...duct For programmes in which intelligent dosing is not possible or desirable you can add detergent manually Tip In addition to intelligent dosing you can also add additional care product for laundry e g stain re mover starch or bleach to the manual dosing compartment Do not add any additional detergent to the manual dosing compartment to avoid overdosage and or foaming Note Observe the information...

Page 33: ...Page 33 13 10 Unloading the laundry 1 Open the door 2 Remove the laundry from the drum 13 11 Switching off the appli ance 1 Press 2 Wipe the rubber gasket dry and re move any foreign objects 3 Leave the appliance door and de tergent drawer open so that resid ual water can evaporate 14 Childproof lock Secure your appliance against being operated unintentionally using the controls 14 1 Activating th...

Page 34: ... even after the appliance has been switched off Buttons Page 23 Pour detergent or fabric softener into the compartment for manual dosing Adding detergent and care product Page 32 Activate the intelligent dosing sys tem once the programme has ended Buttons Page 23 Requirements The laundry is prepared Preparing the laundry Page 30 The laundry is sorted The laundry is placed in the appli ance Loading...

Page 35: ...o fill the dispenser Display Page 21 Display Page 21 1 Pull out the detergent drawer 2 Open the dispenser cover 3 Pour liquid detergent and fabric softener into the relevant dis pensers Detergent drawer Page 17 Do not exceed the marking for the maximum fill level when filling 4 Close the dispenser cover Note To prevent the liquid deter gent or fabric softener from drying out close the dispenser co...

Page 36: ... by scanning the QR code in the table of contents or on siemens home bsh group com The Home Connect services are not available in every country The avail ability of the Home Connect function depends on the availability of Home Connect services in your coun try You can find information about this at www home connect com The Home Connect app guides you through the entire login process Fol low the in...

Page 37: ...ed the appli ance will not switch itself off automat ically 16 4 Deactivating Wi Fi on the appliance 1 Press and hold for at least three seconds 2 Set the programme to position 4 a The display shows Con 3 Press repeatedly until the dis play shows OFF a Wi Fi is deactivated Note The connection is automatically re established when the Wi Fi is switched back on 16 5 Resetting the appliance network se...

Page 38: ...mation on data protection The first time your appliance is registered on a home network connected to the Internet your appliance will transmit the following types of data to the Home Connect server initial registration Unique appliance identification consisting of appliance codes as well as the MAC address of the Wi Fi communication module in stalled Security certificate of the Wi Fi communication...

Page 39: ...ery loud Set the volume of the signal at the end of the programme Button signal 0 off 1 quiet 2 me dium 3 loud 4 very loud The volume of the audible signal emitted when the buttons are pressed Display bright ness 1 low 2 me dium 3 high 4 very high Set the display brightness Drum cleaning reminder On OFF Activate or deactivate the re minder to clean the drum Programme counter 5 421 Display the numb...

Page 40: ...r wash at tem peratures of at least 60 C Leave the appliance to dry after every operation with the door open and leave the detergent drawer to dry Run the limp tambor programme without laundry and using washing powder 18 2 Cleaning the detergent drawer If you want to replace the liquid de tergent or fabric softener in the dis penser with another product or if the detergent drawer is dirty clean th...

Page 41: ...lip the detergent drawer cover and remove it 6 Empty the detergent drawer 7 Clean the pump unit with a damp cloth 8 Clean the detergent drawer and the cover with a soft damp cloth or hand shower 9 Dry the detergent drawer cover and pump unit and reinsert them ...

Page 42: ...p Clean the drain pump in the event of faults e g blockages or rattling noises Emptying the drain pump 1 Turn off the water tap 2 Switch off the appliance 3 Disconnect the appliance s mains plug from the power supply 4 Open and remove the service flap 1 2 5 Slide a sufficiently large container under the opening 6 Take the drain hose out of the holder ...

Page 43: ...ain hose into the holder Cleaning the drain pump Requirement The drain pump is empty Page 42 1 Since water may remain in the drain pump unscrew the pump cap carefully The filter insert in the pump housing may become stuck due to coarse particles of dirt Loosen the dirt and remove the filter insert 2 Clean the interior the thread on the pump cap and the pump hous ing The pump cap is comprised of tw...

Page 44: ...al position 6 Insert and close the service flap 2 1 Before the next wash To prevent unused detergent from flowing straight into the outlet in the next wash run the programme after you have emptied the drain pump 1 Turn on the water tap 2 Insert the mains plug 3 Switch on the appliance 4 Pour 1 litre of water into the manual dosing compartment 5 Select a suitable programme for draining Programmes P...

Page 45: ... any button a The symbol lights up again E 36 10 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 42 The water outlet hose is connected too high Install the water outlet hose at a max...

Page 46: ...ay appears again after you clean the pump unit call customer service Customer Service Page 58 Note You can deactivate and manually dose the intel ligent dosing system until the fault is rectified Buttons Page 23 H 32 The unbalanced load detection system has interrupted the spin cycle because the laundry is unevenly distrib uted Redistribute the laundry in the drum Note Where possible mix large and...

Page 47: ... Service Page 58 The appliance is leaking Turn off the water tap Call the after sales service Customer Service Page 58 The detergent drawer has not been pushed in fully Push in the detergent drawer until the symbol goes out The pump unit is not inserted 1 Insert the pump unit into the detergent drawer Cleaning the detergent drawer Page 40 2 Push in the detergent drawer until the symbol goes out fl...

Page 48: ... Programmes Page 26 flashes Door is not closed 1 Close the door 2 Press to start the programme Laundry is caught in the door 1 Open the door again 2 Remove any trapped laundry 3 Close the door 4 Press to start the programme All other error codes Malfunction Call the after sales service Customer Service Page 58 E 30 20 Solenoid valve defective Call the after sales service Customer Service Page 58 D...

Page 49: ...e The detergent drawer has not been pushed in fully Push in the detergent drawer until the symbol goes out The pump for the intelligent dosing system is blocked 1 Switch off the appliance 2 Clean the pump unit Cleaning the detergent drawer Page 40 3 Switch the appliance on 4 If the display appears again after you clean the pump unit call customer service Customer Service Page 58 Note You can deact...

Page 50: ... the programme by selecting or and pressing The water outlet hose is connected too high Install the water outlet hose at a maximum height of 1 metre Pump cover is not correctly assembled Correctly assemble the pump cover Detergent dosage is too high Immediate measure Mix one tablespoon of fabric softener with 0 5 litres of water and pour the mix ture into the compartment for manual dosing not for ...

Page 51: ...e drum Different sized items of laundry distribute themselves better during the spin cycle The programme dura tion changes during the wash cycle The programme operation is optimised electronically This may change the programme duration Not a fault no action required The unbalanced load detection system eliminates an imbalance by repeatedly redistributing the laundry Not a fault no action required ...

Page 52: ...tuffed with down If intelligent dosing is activated reduce the basic dosage Page 36 If you dose manually reduce the amount of deter gent for the next washing cycle with the same load i Dos i Dos cannot be actuated Intelligent dosing is not intended for this programme Not a fault no action required Starting the programme with intelligent dosing system Page 34 Programme progress does not allow intel...

Page 53: ... whirring noise before the start of the wash cycle or fabric softening Intelligent dosing system dispenses detergent or care products Not a fault normal operating noise Brief whirring noise after switching on the appliance Intelligent dosing system carries out a function test Not a fault normal operating noise Loud noises during the spin cycle Appliance is not correctly aligned Aligning the applia...

Page 54: ...r trapped The unbalanced load detection system has interrupted the spin cycle because the laundry is unevenly distrib uted Redistribute the laundry in the drum Note Where possible mix large and small items in the drum Different sized items of laundry distribute themselves better during the spin cycle Start the programme Unbalance load detection system is using a reduced spin speed to eliminate an ...

Page 55: ...spenser Cleaning the detergent drawer Page 40 3 Clean the dispenser 4 Refill the dispenser Filling the dispensers Page 35 Basic dosage is not correctly adjusted If intelligent dosing is activated reduce the basic dosage Page 36 Insufficient cleaning Basic dosage not adjusted If intelligent dosing is activated adjust the basic dosage Page 36 Detergent or care products have congealed in dis pensers ...

Page 56: ...me network Water is leaking out at the water inlet hose Water inlet hose is not correctly securely connected 1 Connect the water supply hose correctly Connecting the water inlet hose Page 15 2 Tighten the screw connection Water is leaking out at the water outlet hose The water outlet hose is damaged Replace the damaged water outlet hose Water outlet hose is not connected correctly Connect the wate...

Page 57: ...manual by scanning the QR code in the table of contents or on siemens home bsh group com 1 Turn off the tap 2 Empty the water inlet hose 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the water Cleaning the drain pump Page 42 6 Detach the hoses 7 Empty the dispensers 20 2 Inserting the transit bolts Secure the appliance for transporta tion using transit bolts in order to pr...

Page 58: ...ances as applicable throughout the EU 21 Customer Service Function relevant genuine spare parts according to the corresponding Eco design Order can be obtained from Customer Service for a period of at least 10 years from the date on which your appliance was placed on the market within the European Eco nomic Area Note Under the terms of the manu facturer s warranty the use of Cus tomer Service is f...

Page 59: ...antee is valid for the service life of the appliance A claim can only be made under the guarantee if the appliance has been correctly installed and con nected with Aqua Stop according to our instructions this also in cludes correctly fitting the Aqua Stop extension genuine access ory Our guarantee does not cover defective supply lines or fittings up to the Aqua Stop connection on the tap If your a...

Page 60: ...870 75 0 38 1351 50 00 eco 40 602 4 5 2 54 0 370 40 0 27 1351 49 00 eco 40 602 2 5 2 22 0 180 30 0 23 1351 52 00 algodón al godão 20 C 9 0 3 44 0 400 98 0 23 1400 50 00 algodón al godão 40 C 9 0 3 44 1 290 98 0 44 1400 50 00 algodón al godão 60 C 9 0 3 44 1 750 98 0 60 1400 50 00 algodón al godão 40 C 9 0 4 14 1 330 110 0 44 1400 50 00 sintéti cos 40 C 4 0 2 37 0 800 61 0 44 1200 30 00 mix 40 C 4 ...

Page 61: ...available as a spare part and must only be replaced by trained specialist staff You can find more information about your model online at https eprel ec europa eu 1 This web address is linked to the official EU EPREL product database Please then follow the instructions on searching for the model The model identifier is made up of the charac ters before the slash in the product number E Nr on the ra...

Page 62: ...home bsh group com uk among the additional documents on the product page for your appliance 1 Only applies to Great Britain 2 4 GHz band 2400 2483 5 MHz Max 100 mW 5 GHz band 5150 5350 MHz 5470 5725 MHz Max 100 mW BE BG CZ DK DE EE IE EL ES FR HR IT CY LI LV LT LU HU MT NL AT PL PT RO SI SK FI SE NO CH TR IS UK NI 5 GHz WLAN Wi Fi For indoor use only AL BA MD ME MK RS UK UA 5 GHz WLAN Wi Fi For in...

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Page 64: ...nchen GERMANY siemens home bsh group com Valid within Great Britain Imported to Great Britain by BSH Home Appliances Ltd Grand Union House Old Wolverton Road Wolverton Milton Keynes MK12 5PT United Kingdom Manufactured by BSH Hausgeräte GmbH under the trademark licence of Siemens AG ...

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