21
What to do if...
Risk of electric shock.
Repairs must only be carried out by customer services or authorised
technicians.
If repairs are needed, or if you cannot rectify a fault yourself with the help
of the following table:
Set the program selector to
Off
.
Disconnect the washer dryer from the power supply.
Turn off the tap.
Call the after-sales service
Other fault codes are only for use by the after-sales service.
Make a note of the fault code to inform the after-sales service.
Fault
Possible cause
Remedial action
Programme does not start.
The
Start
/Pause button has not been
pressed.
Press the
Start
/Pause button.
A delayed start time has been
selected.
Washer dryer starts on completion of
the delay period.
If required, change the remaining time.
Power failure.
The delayed start time that was
selected has been cleared.
Reselect the delayed start time or start
the programme immediately.
Press the
Start
/Pause button.
The door is not properly closed.
Close the door.
Plug not inserted properly into socket. Insert plug correctly.
The maximum spin speed
cannot be set.
The maximum spin speed depends on
the programme selected.
Change programme as required.
The water is not drained.
Drain hose is twisted.
Fit the drain hose correctly.
Detergent pump is blocked.
Detergent residues in the
detergent drawer.
Damp or lumpy detergent.
Clean and dry the detergent drawer
Use the measuring aid for liquid
detergent.
Fault code
Description of the problem
The door is not properly closed. Close the door.
The water control system has been activated. Disconnect the appliance from
the mains, turn off the tap and advise the after-sales service.
The washing water is not entering the appliance. See the fault
Water is not
flowing in
.
The water is not drained. See the fault
Water is not drained
.
Not a fault! The unbalanced load detection system has detected an unbalanced
load caused by laundry items. The fluff removal cycle cannot start. Remove the
laundry.
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Summary of Contents for WK14D321GC
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