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Siemens SX57HS01DA, User Manual

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Siemens SX57HS01DA User Manual Download Page 45

Troubleshooting

 aus

45

Troubleshooting

Troubleshooting

Troubleshooting

You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.

WARNING

Risk of electric shock!

Improper repairs are dangerous.

▶

Repairs to the appliance should only be carried out by trained specialist
staff.

▶

Only use genuine spare parts when repairing the appliance.

▶

If the power cord of this appliance is damaged, it must be replaced with a
special connection cable, which is available from the manufacturer or his
Customer Service.

Appliance safety

Fault

Cause

Troubleshooting

Appliance door will not open
or cannot be opened easily.

Childproof lock is activated.

▶

"Open the appliance door."

→ 

Page 35

Error code / Fault display / Signal

Fault

Cause

Troubleshooting

E:2060 lights up.

Appliance has detected cal-
cified heating element.

1.

Descale the appliance.

2.

Operate the appliance with the wa-
ter softening system.

1

E:3000 lights up.

Water protection system is
activated.

1.

Turn off the water tap.

2.

Call "Customer Service"

→ 

Page 57

.

E:3100 lights up.

Water protection system is
activated.

1.

Turn off the water tap.

2.

Call "Customer Service"

→ 

Page 57

.

E:3400 lights up.

Water is continuously run-
ning into the appliance.

1.

Turn off the water tap.

2.

Call "Customer Service"

→ 

Page 57

.

E:3200 or indicator for wa-
ter supply lights up.

Supply hose is kinked.

▶

Install the supply hose without
kinks.

Water tap is turned off.

▶

Turn on the water tap.

1

Depending on the appliance specifications

Summary of Contents for SX57HS01DA

Page 1: ...Dishwasher SX57HS01DA en User manual Register your product on My Siemens and discover exclusive services and offers siemens home bsh group com welcome The future moving in Siemens Home Appliances ...

Page 2: ...rmation for test institute 22 Favourite 22 Additional functions 23 Features 24 Top basket 24 Bottom basket 25 Cutlery basket 25 3rd basket 25 Etagere 26 Folding prongs 26 Knife shelf 27 Baking sheet spray head 27 glassZone 27 Basket heights 28 Before using for the first time 29 Making settings for initial start up 29 Rinse aid system 29 Rinse aid 29 Setting the amount of rinse aid 30 Switching the...

Page 3: ... Cleaning spray arms 44 Troubleshooting 45 Appliance safety 45 Error code Fault display Sig nal 45 Washing results 47 Home Connect problem 53 Information on display panel 53 Malfunctions 53 Mechanical damage 54 Noise 55 Clean wastewater pump 56 Transportation storage and disposal 56 Removing the appliance 56 Protect appliance from frost 57 Transporting the appliance 57 Disposing of old appliance 5...

Page 4: ...ormation on intended use to ensure that you use the appliance correctly and safely Only use this appliance For cleaning household tableware In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level Restriction on user group Avoid risks to children and vulnerable persons This appliance may be used by children aged 8 or over and by people...

Page 5: ...with earthing The protective conductor system of the domestic electrical installation must be properly installed Never equip the appliance with an external switching device e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent electrical ...

Page 6: ...vailable from Customer Service or specialist outlets WARNING Risk of tipping Improper installation may cause the appliance to tip up Only install built under or integrable appliances under a continuous worktop that is securely connected to adjacent cabinets Safe use WARNING Risk of serious harm to health Failure to comply with safety instructions and directions for use on packagings of detergent a...

Page 7: ...nd utensils with sharp points can cause injuries Arrange knives and utensils with sharp points in the cutlery basket with the points downwards on the knife shelf or in the cutlery drawer WARNING Risk of scalding If you open the appliance door while the programme is run ning hot water may splash out of the appliance Open the appliance door carefully if the programme is still running WARNING Risk of...

Page 8: ...the water tap Call Customer Service Page 57 Repairs to the appliance should only be carried out by trained specialist staff Improper repairs are dangerous Repairs to the appliance should only be carried out by trained specialist staff Only use genuine spare parts when repairing the appliance If the power cord of this appliance is damaged it must be replaced with a special connection cable which is...

Page 9: ...inet doors underneath Keep an eye on children when opening and closing the ap pliance door WARNING Risk of chemical burns Rinse aid and detergent may cause chemical burns to the mouth throat and eyes Keep children away from detergent and rinse aid products Keep children away from the appliance when open The wa ter in the interior of the dishwasher is not drinking water It may contain residues of d...

Page 10: ...aus Safety 10 Safety systems Protect children from possible hazards resulting from the appli ance The appliance is equipped with a Childproof lock Page 12 ...

Page 11: ...ks ovens or other appliances that gener ate heat Modified or damaged water hoses may result in material damage and damage to the appliance Never kink crush modify or cut through water hoses Only use the water hoses sup plied with the appliance or genu ine spare hoses Never re use water hoses that have been used before If the water pressure is too high or too low this may impair function ing of the...

Page 12: ...vated manually 1 Open the appliance door 2 Pull the catch of the childproof lock forwards and close the ap pliance door 1 2 Deactivating the door lock 1 Open the appliance door 2 Push the catch of the childproof lock to the right and slide it backwards 1 2 3 Close the appliance door Environmental protection and saving energy Environmental protection and saving energy Environmental protection and s...

Page 13: ...erent sensitivity settings that can be changed in the basic settings Changing basic settings Page 38 Sensor setting Description Standard Optimum setting for a mixed load and heavily soiled tableware Saves both energy and water Sensitive Adjusts the programme strength for effective re moval of food remnants even with low soiling levels Energy and water consumption are adjusted accordingly Very sens...

Page 14: ...nnection Page 14 7 Install the drinking water connec tion Page 14 8 Connect the appliance to the power supply Drainage connection Connect your appliance to drainage connection so dirty water is dis charged via the wash cycle Installing the drainage connection 1 Consult the installation instructions supplied for the steps required here 2 Connect the wastewater hose to the outlet connection of the s...

Page 15: ...ety instructions Page 5 Please note that the water safety system is only functional if there is a power supply 1 Insert the non heating appliance plug of the power cable into the appliance 2 Insert the mains plug of the appli ance into a nearby socket The connection data for the appli ance can be found on the rating plate 3 Check that the mains plug is inser ted properly ...

Page 16: ...with your appliance Familiarising yourself with your appliance Appliance You can find an overview of the parts of your appliance here 1 2 3 4 5 6 7 8 9 10 11 12 13 1 Rating plate Rating plate with E number and FD number Page 58 The data you need for Customer Service Page 57 1 Depending on the appliance specifications ...

Page 17: ...7 3rd basket 3rd basket Page 25 8 EmotionLight Interior lighting of the appliance Overview of basic settings Page 37 9 Cutlery shelf1 Cutlery shelf Page 26 10 Upper spray arm The upper spray arm washes the tableware in the top basket If the tableware has not been washed properly clean the spray arms Cleaning spray arms Page 44 11 Filter system Filter system Page 42 12 Cutlery basket Cutlery basket...

Page 18: ... basic settings Page 38 4 Rinse aid refill indicator Rinse aid system Page 29 5 Display Remote Start 1 If you have activated the function and are con trolling the appliance via the Home Connect app the display lights up on the appliance 6 WLAN display Home Connect Page 39 7 Timer programming Setting timer programming Page 35 8 Remote Start Remote Start Page 40 9 Programme buttons and additional fu...

Page 19: ...ro grammes basic settings or additional functions You can change the basic settings via the display and the setting buttons Changing basic settings Page 38 15 Display The display shows information about pro grammes basic settings or additional functions You can change the basic settings via the display and the setting buttons Changing basic settings Page 38 1 Depending on the appliance specificati...

Page 20: ...boratory ac cording to AS NZS 2007 Different in fluencing factors such as water tem perature or pipe pressure may result in deviations Programme Consumption values 1 Duration in hrs mins 2 Energy consump tion in kWh 3 Water consump tion in litres Use Programme se quence Auto 35 45 1 1 30 1 40 2 0 700 0 850 3 11 5 14 0 Tableware Delicate tableware cutlery temperat ure sensitive plastics glasses and...

Page 21: ...g wa ter Eco 45 1 3 15 2 0 620 3 11 4 Tableware Mixed tableware and cutlery Level of soiling Normally soiled load Most economical pro gramme Pre Rinse Cleaning 45 C Intermediate rinse Final rinse 46 C Drying Night Wash 50 C 1 4 00 2 1 050 3 11 0 Tableware Mixed tableware and cutlery Level of soiling Common household food remnants lightly dried on Reduced noise Pre Rinse Cleaning 50 C Intermediate ...

Page 22: ...washer test appli ances com These are the conditions for conduct ing the tests however not the results or consumption values The product number E Nr and the production number FD are required here They can be found on the rat ing plate on the appliance door Open ajar using a block of approxim ately 100 mm upon completion of dry test Favourite You can save a combination of a pro gramme and an additi...

Page 23: ...oSpeed The run time is shortened by 15 to 75 depending on the rinse programme The additional function can be activated before the start of the pro Additional func tion Use gramme and at any time when the pro gramme is running Energy and water con sumption are increased HygienePlus To ensure a higher hy giene status for the ap pliance and tableware the temperature is raised and maintained for an ex...

Page 24: ...he height of the top basket to make room for larger items of tableware Adjusting top basket with side levers To wash large items of tableware in the baskets adjust the shelf position of the top basket 1 Pull out the top basket 2 To prevent the basket from sud denly dropping down hold the side of the basket by the top edge 3 Press in the levers on the right and left on the outside of the basket The...

Page 25: ...basket always without sorting it and with the sharp points downwards 3rd basket Use the 3rd basket to wash large items of cutlery that are lightly soiled as well as small items of tableware e g small cups bowls or cooking spoons Moving the side shelf in the 3rd basket You can move the side shelf in the 3rd basket to wash stemware in the top basket 1 Move the side shelf to the left 1 Depending on t...

Page 26: ...ery shelf you can fold it up Folding prongs Use the folding prongs to position tableware securely e g plates You can fold the prongs down to po sition pans bowls and glasses better 1 Folding down prongs1 If you do not need the prongs fold them down 1 Push the lever forwards and fold down the prongs 1 2 2 To use the prongs again fold them back up a The prongs audibly click into posi tion 1 Dependin...

Page 27: ...erting baking sheet spray head Use the baking sheet spray head in stead of the top basket to clean large trays grilles and plates 1 Remove top basket 2 Insert the baking sheet spray head in the holder and turn to the right a The baking sheet spray head clicks into position Removing baking sheet spray head If you no longer require the baking sheet spray head remove it from the appliance 1 Turn the ...

Page 28: ...iance with the glassZone fitted 1 Pull out the top basket 2 Pull the tab on the glassZone up and forwards 3 Set the slider to ON 4 Clean under running water 5 Place the glassZone in the top basket and lock in position Check that the mounts are in the correct position a The glassZone audibly clicks into position 6 Push in the top basket Basket heights Set the baskets at the right height Appliance h...

Page 29: ...ake further settings using the Home Connect app on your mobile device You can change the settings for initial start up and other Basic set tings Page 37 on the appli ance at any time or use the Home Connect app on your mo bile device 4 Press or repeatedly until the display shows the right value You can change several settings 5 To save the settings press for approx 3 seconds 6 Add detergent Page 3...

Page 30: ... less rinse aid during the wash cycle and re duces streaking on tableware A higher setting adds more rinse aid during the wash cycle reduces water marks and im proves the drying result 5 To save the settings press for approx 3 seconds Switching the rinse aid sys tem off If you find the rinse aid refill indicator irritating e g when using combined detergents with a rinse aid compon ent you can swit...

Page 31: ...jus ted to the level of soil ing Liquid detergent Liquid detergent works faster and is re commended for Detergent Description shorter Programmes Page 20 without PreRinse Sometimes liquid de tergent may leak out despite the detergent dispenser being closed This is not a fault and is non crit ical if you remember the following Only choose a pro gramme without PreRinse Do not select timer programming...

Page 32: ...e restricted here Set the rinse aid system to the separate or combined detergent in use Follow the manufacturer s instruc tions for each detergent To prevent sticking only touch de tergents in a water soluble pouch with dry hands and only ever place them in a dry detergent dispenser Even if the rinse aid refill indicator lights up washing programmes will still run properly with combined de tergent...

Page 33: ...id damage to glass and table ware Cause Recommendation The following table ware is not dish washer safe Items of cutlery and tableware made from wood Decorated glass ware antique and hand crafted table ware Plastic parts not resistant to heat Tableware made from copper or tin Tableware soiled with ash wax lub ricating grease or paint Very small items of tableware Only put tableware in the dishwash...

Page 34: ...ng and drying res ults position items with curves or recesses at an angle so the water can run off 1 Remove large remnants of food from your tableware To save resources do not pre rinse tableware under running wa ter 2 Observe the following when arran ging tableware Put heavily soiled tableware in the bottom basket e g pans The more powerful the spray jet the better the dishwashing result will be ...

Page 35: ...ional function last selec ted will be set by default If you do not perform any actions on the appliance for 10 minutes the appliance will automatically switch off Setting a programme To adjust the wash cycle to the soil ing level of the tableware select a suitable programme Press the right programme button a The programme is set and the pro gramme button flashes Setting additional functions You ca...

Page 36: ...hen you open the appliance door once the appliance has heated up leave the door slightly ajar for a few minutes and then close it This will help prevent excess pressure building up in the appliance and stop the appliance door bursting open 1 Press a The programme is saved and the appliance switches off 2 Press to resume the pro gramme Terminate programme To end a programme early or to switch from ...

Page 37: ...mount of rinse aid to be dis pensed Setting the amount of rinse aid Page 30 Sensor setting Standard1 Sensitive Very sensitive Set the water sensor for identifying soiling Sensors Page 13 ExtraDry on off1 Switch ExtraDry on or off for each operation The temperature is increased during the final rinse for a better drying result This may increase the running time slightly Please take care with delica...

Page 38: ...onnected to the Home Connect app Home Connect Page 39 Remote Start off Manual Permanent Activate or deactivate Remote Start Page 40 This basic setting is not available until after you have connected the device with the Home Con nect app Home Connect Page 39 Greeting on1 off Switch display of the brand name logo on or off when the appliance is switched on Factory setting Reset Restore changed setti...

Page 39: ...e Home Con nect app to configure the settings Tips Please consult the documents sup plied by Home Connect Please also follow the instructions in the Home Connect app Note Please note the safety precau tions in this instruction manual and make sure that they are also ob served when operating the appliance via the Home Connect app Safety Page 4 Home Connect quick start Connect your appliance to a mo...

Page 40: ...ess Remote Diagnostics Customer Service can use Remote Diagnostics to access your appliance if you contact them have your appli ance connected to the Home Con nect server and if Remote Dia gnostics is available in the country in which you are using the appliance Tip For further information and de tails about the availability of Remote Diagnostics in your country please visit the service support se...

Page 41: ...ps on appliance care to make sure your appliance functions properly at all times Action Benefit Wipe the door seals the front of the dish washer and the con trol panel regularly us ing a damp cloth and washing up liquid This ensures the parts of the appliance will remain clean and hy gienic If the appliance is not going to be used for a while leave the door slightly ajar This will prevent un pleas...

Page 42: ...hine cleaners specially designed for dishwashers Make sure that there are no alu minium parts e g extractor hood grease filters or aluminium pans in the interior of the appliance If you have not run Machine Care after 3 washing cycles the indic ator for Machine Care will go out automatically For optimum cleaning perform ance ensure the correct place ment of cleaners Follow the safety instructions ...

Page 43: ... sump 1 2 3 Pull down the micro filter to re move 4 Press the locking catches to gether and lift the coarse filter out 1 2 5 Clean the filter elements under run ning water Carefully clean the rim of dirt between the coarse and the fine fil ter 6 Re assemble the filter system Make sure that the locking catches on the coarse filter click into posi tion 7 Insert the filter system into the ap pliance ...

Page 44: ... the spray arms regularly 1 Unscrew the upper spray arm and pull down to remove 1 2 2 Pull up the lower spray arm to re move 3 Check the outlet nozzles on the spray arms for blockages under running water and remove any for eign bodies 4 Insert the lower spray arm a The spray arm clicks into position 5 Insert the upper spray arm and screw it firmly in place ...

Page 45: ...oor will not open or cannot be opened easily Childproof lock is activated Open the appliance door Page 35 Error code Fault display Signal Fault Cause Troubleshooting E 2060 lights up Appliance has detected cal cified heating element 1 Descale the appliance 2 Operate the appliance with the wa ter softening system 1 E 3000 lights up Water protection system is activated 1 Turn off the water tap 2 Cal...

Page 46: ...filter in the supply hose 8 Screw the water connection back on 9 Check the water connection for leaks 10 Restore the power supply 11 Switch the appliance on E 9240 lights up Filters are soiled or blocked Clean the filters Cleaning filters Page 43 E 6103 lights up Water is not drained Wastewater hose is blocked or kinked 1 Reposition the wastewater hose without kinks 2 Remove residues Siphon connec...

Page 47: ...ff the fuse 3 Wait at least 2 minutes 4 Insert the mains plug of the appli ance in a socket or switch on the fuse 5 Switch the appliance on 6 If the problem occurs again Press Turn off the water tap Pull out the mains plug Contact Customer Service Page 57 and give the er ror code Washing results Fault Cause Troubleshooting Tableware is not dry No rinse aid used or dosage set too low 1 Add Rinse ai...

Page 48: ...fter the programme has ended Rinse aid used has a limited drying performance Use a name brand rinse aid Eco products may have limited ef fectiveness Plastic tableware is not dry Not a fault As plastic does not store heat so well it also does not dry as well No remedial action possible Cutlery is not dry Cutlery not arranged prop erly in the cutlery basket or cutlery drawer Droplets can form on the...

Page 49: ...pray arm rotation Spray arm nozzles are blocked Clean the Spray arms Page 44 Filters are soiled Clean the filters Cleaning filters Page 43 Filters are inserted incor rectly and or not engaged 1 Insert the filters properly Filter system Page 42 2 Engage the filters Washing programme selec ted too weak Select a more intensive washing programme Adjust the sensitivity of the sensors Sensors Page 13 Ta...

Page 50: ... storage time or detergent is very lumpy Change your detergent Page 31 Water marks on plastic parts Due to laws of physics droplet formation on plastic surfaces is unavoidable After drying water marks are visible Select a more intensive pro gramme Position tableware at an angle Arrange tableware Page 34 Use rinse aid Rinse aid Page 29 Wipeable or water soluble coatings are present inside the appli...

Page 51: ... cabbage celery potatoes noodles etc or tap water manganese Clean the appliance You can remove deposits with Mechanical cleaning Page 41 or a machine cleaning product It may not always be possible to com pletely remove deposits but they are harmless to health The formation of films is due to metal components on sil ver or aluminium tableware Clean the appliance You can remove deposits with Mechani...

Page 52: ...cannot be entirely removed Only remove large remnants of food and do not prerinse tableware Adjust the sensitivity of the sensors Sensors Page 13 Irreversible clouding of glassware Glasses are not dishwasher proof only suitable for dish washers Use dishwasher proof glasses Glasses are usually only suitable for use in a dishwasher i e long term wear or long term changes must be expected Avoid a len...

Page 53: ... WLAN display is flashing Connection to home net work is not available Activate the wireless network con nection on your router Home Connect cannot be implemented correctly Home Connect set incor rectly Please consult the documents sup plied for Home Connect Technical fault is present Please consult the information about support in the documents supplied for Home Connect Information on display pan...

Page 54: ...serted in the socket and on the rear of the appliance Appliance door is not closed properly Close the appliance door Programme starts automat ically You did not wait until pro gramme ended Terminate programme Page 36 Appliance stops during the programme or cuts out Appliance door is not closed properly Close the appliance door Power and or water supply has been interrupted 1 Check the power supply...

Page 55: ...e Remove detergent residue Noise Fault Cause Troubleshooting Filling valves making knock ing noises Caused by the domestic in stallation No appliance fault present Does not affect functioning of the appliance Can only be remedied in the do mestic installation Knocking or rattling noise Spray arm is striking table ware Arrange tableware so that the spray arms do not strike tableware With a small lo...

Page 56: ...over inwards at an angle and remove 7 Remove any remnants of food and foreign bodies in the area of the impeller 8 Insert the pump cover and press down 1 2 a The pump cover clicks into posi tion 9 Install the filter system 10 Insert the top and bottom basket Transportation storage and disposal Transportation storage and disposal Transportation storage and disposal You can find out here how to prep...

Page 57: ... used by recycling WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close 1 Unplug the appliance from the mains 2 Cut through the power cord 3 Dispose of the applia...

Page 58: ...ddition to our manufac turer s warranty we offer compensa tion under the following conditions If our Aqua Stop system is defect ive and causes water damage we will make good the damage for private users To ensure protection from water damage the appliance must be connected to the power supply The liability guarantee is valid for the service life of the appliance A claim can only be made under the ...

Page 59: ...e to you on request To file a request please email to oss request bshg com or send a written request to BSH Hausgeräte GmbH Carl Wery Str 34 D 81739 München Germany Reference OSSREQUEST The cost of performing your request will be charged to you This offer is valid three years from the date of pur chase or at least as long as we offer support and spare parts for the re spective appliance Declaratio...

Page 60: ...1631386 9001631386 010309 650 P5 en BSH Hausgeräte GmbH Carl Wery Straße 34 81739 München GERMANY www siemens home bsh group com Manufactured by BSH Hausgeräte GmbH under the trademark licence of Siemens AG ...

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