Siemens SN87Y801BE Page 53 Information For Use Download

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Troubleshooting

Fault

Cause

Troubleshooting

Appliance interior still wet
after wash cycle.

Not a fault. The condensa-
tion drying principle causes
water droplets in the tub –
they are indeed desirable
here. The moisture in the air
condenses on the inside
walls, runs off and is
pumped out.

No action required.

Remnants of food on table-
ware.

Tableware is placed too
close together or basket is
overfilled.

Arrange tableware with sufficient
space in between.
The spray jets must reach the sur-
faces of the tableware.

Avoid points of contact.

Spray arm rotation is
blocked.

▶

Arrange tableware so that it does
not obstruct spray arm rotation.

Spray arm nozzles are
blocked.

▶

Clean the "Spray arms"

→

Page 46

Filters are soiled.

▶

Clean the filters.

→

"Cleaning filters", Page 45

Filters are inserted incor-
rectly and/or not engaged.

Insert the filters properly.

→

"Filter system", Page 44

Engage the filters.

Washing programme selec-
ted too weak.

▶

Select a more intensive washing
programme.

→

"Programmes", Page 20

▶

Adjust the sensitivity of the sensors.

→

"Sensors", Page 13

Tableware has been pre-
cleaned too intensely. The
sensors chose a weaker pro-
gramme. Stubborn soiling
cannot be entirely removed.

▶

Only remove large remnants of food
and do not prerinse tableware.

▶

Adjust the sensitivity of the sensors.

→

"Sensors", Page 13

Tall narrow receptacles in
corner areas are not rinsed
adequately.

▶

Do not position tall narrow recept-
acles at too great an angle or in
corner areas.

Top baskets on right and left
are not set to same height.

▶

Set the top baskets on the left and
right to the same level.

→

"Top basket", Page 23

Summary of Contents for SN87Y801BE

Page 1: ...ishwasher SN87Y801BE en Information for Use Register your product on My Siemens and discover exclusive services and offers siemens home bsh group com welcome The future moving in Siemens Home Appliances ...

Page 2: ...iance 16 Appliance 16 Controls 17 Programmes 20 Information for test institutes 22 Favourite 22 Intelligent 22 Additional functions 22 Features 23 Top basket 23 Bottom basket 24 Cutlery basket 25 Etagere 25 Folding prongs 25 Knife shelf 26 glassZone 26 Basket heights 27 Before using for the first time 27 Performing initial start up 27 Water softening system 28 Overview of water hardness set tings ...

Page 3: ...and servicing 43 Cleaning the tub 43 Cleaning products 43 Tips on appliance care 43 Machine Care 43 Filter system 44 Cleaning spray arms 46 Troubleshooting 47 Appliance safety 47 Error code Fault display Sig nal 49 Washing results 51 Home Connect problem 58 Information on display panel 58 Malfunctions 58 Mechanical damage 60 Noise 60 Clean wastewater pump 62 Transportation storage and disposal 62 ...

Page 4: ...ppliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been instructed on how to use the appliance safely and have understood the resulting dangers Do not let children play with the appliance Cleaning and user maintenance must not be performed by chil dre...

Page 5: ...t possible an all pole isolating switch must be installed in the permanent electrical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged Cutting through the supply hose or immersing the Aqua Stop valve in water is dangerous Never immerse the plastic housing in water The plastic housing on the supply hose contain...

Page 6: ...at the side Covers are available from Customer Service or specialist outlets WARNING Risk of tipping Improper installation may cause the appliance to tip up Only install built under or integrable appliances under a continuous worktop that is securely connected to adjacent cabinets Safe use WARNING Risk of serious harm to health Failure to comply with safety instructions and directions for use on p...

Page 7: ...d utensils with sharp points can cause injuries Arrange knives and utensils with sharp points in the cutlery basket with the points downwards on the knife shelf or in the cutlery drawer WARNING Risk of scalding If you open the appliance door while the programme is run ning hot water may splash out of the appliance Open the appliance door carefully if the programme is still running WARNING Risk of ...

Page 8: ...e or the power cord is damaged immediately unplug the power cord or switch off the fuse in the fuse box and turn off the water tap Call customer services Page 63 Incorrect repairs are dangerous Repairs to the appliance should only be carried out by trained specialist staff Only use genuine spare parts when repairing the appliance If the power cord of this appliance is damaged it must be replaced w...

Page 9: ...that the appliance door will no longer close WARNING Risk of crushing With higher level appliances children can become crushed between the appliance door and cabinet doors underneath Keep an eye on children when opening and closing the ap pliance door WARNING Risk of chemical burns Rinse aid and detergent may cause chemical burns to the mouth throat and eyes Keep children away from detergent and r...

Page 10: ...en Safety 10 Safety systems Protect children from possible hazards resulting from the appli ance The appliance is equipped with a Childproof lock Page 12 ...

Page 11: ...em to leak Check that there is a distance of at least 5 cm between the appli ance and the water pipe The pipes supplied for the drinking water and waste water connec tions are not affected here Modified or damaged water hoses may result in material damage and damage to the appliance Never kink crush modify or cut through water hoses Only use the water hoses sup plied with the appliance or genu ine...

Page 12: ...uffocation Children may become trapped in the appliance and thus suffocate Activate the electric childproof lock and close the appliance door Opening appliance door Page 36 Environmental protection and saving energy Environmental protection and saving energy Environmental protection and saving energy Disposing of packaging The packaging materials are environ mentally compatible and can be re cycle...

Page 13: ...and run time are ad ditionally adjusted to the level of soil ing Sensors The sensors adjust the programme sequence and strength in the auto matic programmes depending on the level and type of soiling The sensor has different sensitivity settings that can be changed in the basic settings Changing basic settings Page 40 Sensor setting Description Standard Optimum setting for a mixed load and heavily...

Page 14: ...alls If you subsequently install your dishwasher as a free standing appli ance you must stop it from tipping over e g by screwing it to the wall or installing it under a continuous work top that is securely connected to ad jacent cabinets 1 Follow the safety instructions Page 4 2 Follow the instructions for elec trical connection Page 15 3 Check the Scope of supply and the condition of the applian...

Page 15: ... check that the drinking water connection is not kinked crushed or twisted Electrical connection Connecting the appliance to the electricity supply Notes Please follow the Safety instruc tions Page 4 Connect the appliance to alternat ing current only in the range of 220 240 V and 50 Hz or 60 Hz Please note that the water safety system is only functional if there is a power supply 1 Insert the non ...

Page 16: ... your appliance Familiarising yourself with your appliance Appliance You can find an overview of the parts of your appliance here 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 1 Rating plate Rating plate with E number and FD number Page 64 The data you need for Customer Service Page 63 1 Depending on the appliance specifications ...

Page 17: ...ing of the appliance Overview of basic settings Page 38 9 Cutlery shelf1 Cutlery shelf Page 25 10 Upper spray arm The upper spray arm washes the tableware in the top basket If the tableware has not been washed properly clean the spray arms Cleaning spray arms Page 46 11 Intake opening of the Zeolith con tainer The intake opening is required for Zeolith drying Page 12 12 Blow opening of the Zeolith...

Page 18: ...nu Changing basic settings Page 40 4 Rinse aid refill indicator Rinse aid system Adding rinse aid Page 30 5 Special salt refill indicator Water softening system Adding special salt Page 29 6 Display Remote Start 1 If you have activated the function and are con trolling the appliance via the Home Connect app the display lights up on the appliance 7 WLAN display Home Connect Page 40 8 Timer programm...

Page 19: ...the appliance door Page 36 15 Display1 The display shows information about pro grammes basic settings or additional functions You can change the basic settings via the display and the setting buttons Changing basic settings Page 40 16 Display The display shows information about pro grammes basic settings or additional functions You can change the basic settings via the display and the setting butt...

Page 20: ...ch as water temperat ure or pipe pressure may result in deviations Programme Use Programme sequence Additional func tions Intensive 70 Tableware Washing pots and pans non fragile tableware and cutlery Level of soiling Removing stubborn burned or dried on food remnants containing starch and protein Intensive Pre Rinse Cleaning 70 C Intermediate rinse Final rinse 50 C Dry All Additional functions Pa...

Page 21: ... functions Page 22 brilliantShine Tableware Cleaning delicate table ware cutlery temperat ure sensitive plastics and glasses Level of soiling Removing lightly adher ing fresh food remnants Particularly gentle and im proved drying Pre Rinse Cleaning 40 C Intermediate rinse Final rinse 50 C Shine and Dry option IntensiveZone VarioSpeedPlus Additional functions Page 22 Speed 60 Tableware Cleaning mix...

Page 22: ...utton for the relevant additional function Additional functions Page 22 5 Press for 3 seconds a The selected programme and the additional function will flash a flashes a The programme and the additional function are saved Tip To reset the programme either use the Home Connect app or reset your appliance back to the factory settings Overview of basic settings Page 38 Intelligent Optimise the progra...

Page 23: ...il ing levels e g place very soiled pots and pans in the bottom bas ket and normally soiled tableware in the upper basket The spray pressure in the bottom basket is in creased and the max imum programme tem perature held longer This will increase the run time and energy consumption Additional func tion Use Shine Dry To avoid marks and im prove drying the quant ity of water is increased and the dry...

Page 24: ...dge 3 Press in the levers on the right and left on the outside of the basket 4 Raise or lower the basket evenly to the right level Check that the basket is level on both sides 5 Release the levers a The basket clicks into position 6 Slide the basket back in Bottom basket Arrange pans and plates in the bot tom basket a Cutlery basket 1 Large plates up to a diameter of 31 cm can be arranged in the b...

Page 25: ... cutlery If you do not need the cutlery shelf you can fold it up Folding prongs Use the folding prongs to position tableware securely e g plates You can fold the prongs down to po sition pans bowls and glasses better 1 Folding down prongs1 If you do not need the prongs fold them down 1 Push the lever forwards and fold down the prongs 1 2 2 To use the prongs again fold them back up a The prongs aud...

Page 26: ...rease if you operate your appliance with the glassZone switched on 1 Pull out the top basket 2 Set the slider to ON or OFF 3 Push in the top basket Cleaning glassZone Limescale and soiling from the dish washing water can block the nozzles Note Always operate the appliance with the glassZone fitted 1 Pull out the top basket 2 Pull the tab on the glassZone up and forwards 3 Set the slider to ON 4 Cl...

Page 27: ...t time Before using for the first time Before using for the first time Performing initial start up On initial start up or after a reset to the factory settings you will need to make settings The display shows the settings for initial start up Tip Connect your appliance to a mo bile device You can conveniently change all settings via the Home Connect app Home Connect quick start Page 41 Requirement...

Page 28: ...ware as well as the washing tank and parts of the appliance may become blocked To ensure good dishwashing results you can treat the water with special salt and the water softening system To avoid damage to the appliance water with a hardness above 9 E must be softened Overview of water hardness settings You can find an overview of the water hardness values that can be selected here You can find ou...

Page 29: ...nser of the wa ter softening system with special dishwasher salt Special salt for dishwashers can damage the tub due to corrosion To make sure that any special salt that escapes is washed out of the tub add the special salt to the dispenser for special salt immediately before the pro gramme starts 1 Unscrew the lid of the dispenser for special salt and remove 2 On initial start up Fill the dispens...

Page 30: ...rinse cycle in all pro grammes It will increase the run time and consumption values e g water and electricity Overview of consumption values with regeneration the water softening system Here you can find an overview of the maximum additional run time and consumption values during regenera tion of the water softening system Regeneration of the water softening system after x rinse cycles 6 Additiona...

Page 31: ...ting e g when using combined detergents with a rinse aid compon ent you can switch the rinse aid sys tem off Tip The function of rinse aid is lim ited with combined detergents You will generally get better results using rinse aid 1 Press 2 To open the basic settings press for approx 3 seconds 3 Press repeatedly until the display shows Rinse aid dispenser 4 Press or repeatedly until the display sho...

Page 32: ...th powder and liquid detergent the dosage can be individually adjusted to the level of soiling of the table ware For better washing and drying results and to avoid damage to the appli ance please additionally use Spe cial salt Page 29 and Rinse aid Page 30 Combined detergent Besides conventional separate deter gents a number of products are available with additional functions These products contai...

Page 33: ...hard ness of 17 E To prevent sticking only touch de tergents in a water soluble pouch with dry hands and only ever place them in a dry detergent dispenser Even if the rinse aid and special salt refill indicators light up wash ing programmes will run properly with combined detergents The function of rinse aid is limited with combined detergents You will generally get better results using rinse aid ...

Page 34: ...age to glass and table ware Only put glasses and china in the dishwasher if it is marked as dish washer safe by the manufacturer Avoid damage to glass and table ware Cause Recommendation The following table ware is not dish washer safe Items of cutlery and tableware made from wood Decorated glass ware antique and hand crafted table ware Plastic parts not resistant to heat Tableware made from coppe...

Page 35: ...specifications Page 64 For better washing and drying res ults position items with curves or recesses at an angle so water can run off 1 Remove large remnants of food from tableware To save resources do not pre rinse tableware under running wa ter 2 Observe the following when arran ging tableware Put heavily soiled tableware in the bottom basket e g pans The more powerful the spray jet the better t...

Page 36: ...y and ideal for normally soiled tableware It is the most efficient programme for the combination of energy wa ter consumption for this type of tableware and evidences conform ity with the EU Ecodesign Direct ive If you do not perform any actions on the appliance for 10 minutes the appliance will automatically switch off Setting a programme To adjust the wash cycle to the soil ing level of the tabl...

Page 37: ... few minutes and then close it This will help prevent excess pressure building up in the appliance and stop the appliance door bursting open 1 Open the appliance door carefully 2 Press a The programme is saved and the appliance switches off 3 Press to resume the pro gramme 4 Close the appliance door Terminate programme To end a programme early or to switch from a programme that has already started...

Page 38: ...rdness 0 62 16 20 medium1 Set the water hardness Overview of water hardness settings Page 28 Rinse aid dispenser 0 6 51 Set or switch off the amount of rinse aid to be dis pensed Setting the amount of rinse aid Page 31 Sensor setting Standard1 Sensitive Very sensitive Set the water sensor for identifying soiling Sensors Page 13 ExtraDry on off1 Switch ExtraDry on or off for each operation The temp...

Page 39: ...d on Tip You can also set the colour of the interior lighting using the Home Connect app Emotion Light 3 on1 off Switch visual signalling of faults on or off If an error occurs on your appliance the interior lighting will flash Only available if emotionLight is switched on timeLight on1 off Switch timeLight on or off While the programme is running status informa tion is projected onto the floor be...

Page 40: ...ngs for initial start up must be con figured 1 Factory setting may vary according to model Changing basic settings 1 Open the appliance door 2 Press 3 To open the basic settings press for approx 3 seconds 4 Press repeatedly until the display shows the required setting 5 Press or repeatedly until the display shows the right value You can change several settings 6 To save the settings press for appr...

Page 41: ...ce 2 Start the Home Connect app and set up access for Home Connect The Home Connect app guides you through the entire login pro cess Connecting the appliance to WLAN home network Wi Fi Requirements The Home Connect app is installed on your mobile device Wi Fi is activated on the router The appliance receives signals from the WLAN home network Wi Fi at its installation location 1 With the help of t...

Page 42: ...nect com Software update You can use this function to update the software of your appliance e g for optimisation troubleshooting or safety relevant updating The Home Connect app informs you about available software updates Data protection Please see the information on data protection The first time your appliance is registered on a home network connected to the Internet your appliance will transmi...

Page 43: ...at all times Action Benefit Wipe the door seals the front of the dish washer and the con trol panel regularly us ing a damp cloth and washing up liquid This ensures the parts of the appliance will remain clean and hy gienic If the appliance is not going to be used for a while leave the door slightly ajar This will prevent un pleasant odours Machine Care Deposits e g from remnants of food and limes...

Page 44: ... alu minium parts e g extractor hood grease filters or aluminium pans in the interior of the appliance If you have not run Machine Care after 3 washing cycles the indic ator for Machine Care will go out automatically For optimum cleaning perform ance ensure the correct place ment of cleaners Follow the safety instructions given on the packagings of the machine care products and machine clean ers A...

Page 45: ... 3 Pull down the micro filter to re move 4 Press the locking catches to gether and lift the coarse filter out 1 2 5 Clean the filter elements under run ning water Carefully clean the rim of dirt between the coarse and the fine fil ter 6 Re assemble the filter system Make sure that the locking catches on the coarse filter click into posi tion 7 Insert the filter system into the ap pliance and turn ...

Page 46: ...the spray arms regularly 1 Unscrew the upper spray arm and pull down to remove 1 2 2 Pull up the lower spray arm to re move 3 Check the outlet nozzles on the spray arms for blockages under running water and remove any for eign bodies 4 Insert the lower spray arm a The spray arm clicks into position 5 Insert the upper spray arm and screw it firmly in place ...

Page 47: ...ated accidently To prevent the appliance door opening accidentally activate the childproof lock Appliance door does not open at the end of the pro gramme Automatic door opening is not activated Activate the automatic door open ing Overview of basic settings Page 38 Childproof lock is activated Deactivate the childproof lock Door is not correctly adjus ted Adjust the appliance door as de scribed in...

Page 48: ...re included in the scope of supply If you use bolts that are too long this can deactivate the function of automatic door opening Appliance door does not open Childproof lock is activated Press the top of the door in the middle twice in quick succession Door is not correctly adjus ted Adjust the appliance door as de scribed in the installation instruc tions Appliance has no power Check the mains pl...

Page 49: ...h container Page 16 is no longer obstructed E 3000 lights up Water protection system is activated 1 Turn off the water tap 2 Call Customer Service Page 63 E 3100 lights up Water protection system is activated 1 Turn off the water tap 2 Call Customer Service Page 63 E 3200 or indicator for wa ter supply lights up Supply hose is kinked Install the supply hose without kinks Water tap is turned off Tu...

Page 50: ...ff the water tap 2 Call Customer Service Page 63 E 6102 lights up Wastewater pump is blocked Clean the wastewater pump Clean wastewater pump Page 62 Cover of the wastewater pump is loose Secure the cover of the Wastewa ter pump Page 62 so it clicks into position E 6103 lights up Water is not drained Wastewater hose is blocked or kinked 1 Reposition the wastewater hose without kinks 2 Remove residu...

Page 51: ...st 2 minutes 4 Insert the mains plug of the appli ance in a socket or switch on the fuse 5 Switch the appliance on 6 If the problem occurs again Press Turn off the water tap Pull out the mains plug Contact Customer Service Page 63 and give the er ror code Washing results Fault Cause Troubleshooting Tableware is not dry No rinse aid used or dosage set too low 1 Add Rinse aid Page 30 2 Set the amoun...

Page 52: ...Only remove tableware 30 minutes after the programme has ended Rinse aid used has a limited drying performance Use a name brand rinse aid Eco products may have limited ef fectiveness Appliance door does not open automatically at the end of the programme Adjust the appliance door as de scribed in the installation instruc tions The door gap must be at least 70 mm 100 mm Plastic tableware is not dry ...

Page 53: ...rms Page 46 Filters are soiled Clean the filters Cleaning filters Page 45 Filters are inserted incor rectly and or not engaged 1 Insert the filters properly Filter system Page 44 2 Engage the filters Washing programme selec ted too weak Select a more intensive washing programme Programmes Page 20 Adjust the sensitivity of the sensors Sensors Page 13 Tableware has been pre cleaned too intensely The...

Page 54: ...and dissolv ing performance are re duced after a prolonged storage time or detergent is very lumpy Change your detergent Page 31 Water marks on plastic parts Due to laws of physics droplet formation on plastic surfaces is unavoidable After drying water marks are visible Select a more intensive pro gramme Programmes Page 20 Position tableware at an angle Arrange tableware Page 35 Use rinse aid Rins...

Page 55: ...r lipstick marks on tableware Washing temperature is too low Select a programme with a higher washing temperature Programmes Page 20 Too little detergent is being used or is unsuitable Use a suitable Detergent Page 31 and follow the manufac turer s instructions for the amount to be used Tableware has been pre cleaned too intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be en...

Page 56: ...iscol oured during the life of the dishwasher Discolouration can come about and will not impair functioning of the ap pliance Plastic parts are discol oured Washing temperature is too low Select a programme with a higher washing temperature Programmes Page 20 Tableware has been pre cleaned too intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove l...

Page 57: ... wa ter hardness Use detergent with a glass protec tion component Rust spots on cutlery Cutlery is not sufficiently rust resistant Knife blades are often more severely af fected Use rust resistant tableware Cutlery may also rust if washed together with rust ing items Do not wash rusting items Salt content in washing wa ter is too high 1 Remove any spilled special salt from the tub 2 Screw the cap ...

Page 58: ... on display panel Fault Cause Troubleshooting Special salt refill indicator lights up Insufficient special salt Add Special salt Page 29 Sensor does not detect spe cial salt tablets Do not use special salt tablets Refill indicator for special salt does not light up Water softening system is switched off Setting the water softening system Refill indicator for rinse aid lights up Insufficient rinse ...

Page 59: ...he mains cable is properly inserted in the socket and on the rear of the appliance Appliance door is not closed properly Close the appliance door Programme starts automat ically You did not wait until pro gramme ended Terminate programme Page 37 Appliance stops during the programme or cuts out Appliance door is not closed properly Close the appliance door Power and or water supply has been interru...

Page 60: ... cannot be closed Door lock has been activ ated Close the appliance door with greater force Door cannot be closed due to installation method Check whether the appliance has been installed properly When closed the appliance door its decor or attached parts should not knock against adjacent cabin ets or the worktop Automatic door opening is not in home position Wait for a second after opening the ap...

Page 61: ...are Arrange tableware so that the spray arms do not strike tableware With a small load the water jets directly strike against the tub Distribute the tableware evenly Load the appliance with more table ware Light items of tableware move about during the wash cycle Position light items of tableware se curely ...

Page 62: ...d remove a You can now reach the impeller with your hand 7 Remove any remnants of food and foreign bodies in the area of the impeller 8 Insert the pump cover and press down 1 2 a The pump cover clicks into posi tion 9 Install the filter system 10 Insert the top and bottom basket Transportation storage and disposal Transportation storage and disposal Transportation storage and disposal You can find...

Page 63: ...y recycling WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close 1 Unplug the appliance from the mains 2 Cut through the power cord 3 Dispose of the appliance in ...

Page 64: ...r the purchase agree ment and in addition to our manufac turer s warranty we offer compensa tion under the following conditions If our Aqua Stop system is defect ive and causes water damage we will make good the damage for private users To ensure protection from water damage the appliance must be connected to the power supply The liability guarantee is valid for the service life of the appliance A...

Page 65: ...u can request the relevant in formation from oss request bshg com or BSH Hausger äte GmbH Carl Wery Str 34 81739 Munich Germany The source code will be made avail able to you on request Please send your request to oss request bshg com or BSH Hausger äte GmbH Carl Wery Str 34 81739 Munich Germany Subject OSSREQUEST The cost of performing your request will be charged to you This offer is valid for t...

Page 66: ...2400 2483 5 MHz Max 100 mW 5 GHz band 5150 5350 MHz 5470 5725 MHz Max 100 mW BE BG CZ DK DE EE IE EL ES FR HR IT CY LI LV LT LU HU MT NL AT PL PT RO SI SK FI SE NO CH TR IS UK NI 5 GHz WLAN Wi Fi For indoor use only AL BA MD ME MK RS UK UA 5 GHz WLAN Wi Fi For indoor use only ...

Page 67: ......

Page 68: ... München GERMANY siemens home bsh group com Valid within Great Britain Imported to Great Britain by BSH Home Appliances Ltd Grand Union House Old Wolverton Road Wolverton Milton Keynes MK12 5PT United Kingdom Manufactured by BSH Hausgeräte GmbH under the trademark licence of Siemens AG ...

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