Siemens SN87Y800BE Page 48 User Manual Download

Page: 48 / 68

Troubleshooting

Fault

Cause

Troubleshooting

Appliance door opens too
wide at the end of the pro-
gramme.

Door is not correctly adjus-
ted.

▶

Adjust the appliance door as de-
scribed in the installation instruc-
tions.
The door gap must be at least
70 mm - 100 mm.

Wrong screws used to ad-
just the door gap.

▶

Use size 4X30 bolts to adjust the
door gap.
The bolts are included in the scope
of supply.
If you use bolts that are too long,
this can deactivate the function of
automatic door opening.

Appliance door does not
open.

Childproof lock is activated.

▶

Press the top of the door in the
middle twice in quick succession.

Door is not correctly adjus-
ted.

▶

Adjust the appliance door as de-
scribed in the installation instruc-
tions.

Appliance has no power.

▶

Check the mains plug and fuses.

Position the emergency release
supplied on the top right and left of
the cabinet panel.

Open the appliance door by pulling
lightly.

Appliance door and door
seal are soiled.

▶

Clean the appliance door and door
seal with a damp cloth and a little
washing-up liquid.

Automatic door opening is
not in home position.

▶

Wait one second after closing the
appliance door.

Appliance door opens too
wide when activated.

Door is not correctly adjus-
ted.

▶

Adjust the appliance door as de-
scribed in the installation instruc-
tions.

Summary of Contents for SN87Y800BE

Page 1: ...Dishwasher SN87Y800BE en User manual Register your product on My Siemens and discover exclusive services and offers siemens home bsh group com welcome The future moving in Siemens Home Appliances ...

Page 2: ... 16 Programmes 19 Information for test institutes 20 Favourite 21 Additional functions 21 Features 22 Top basket 22 Bottom basket 23 Cutlery basket 24 Etagere 24 Folding prongs 24 Knife shelf 25 glassZone 25 Basket heights 26 Before using for the first time 26 Performing initial start up 26 Water softening system 27 Overview of water hardness set tings 27 Setting the water softening sys tem 28 Spe...

Page 3: ...Cleaning products 43 Tips on appliance care 43 Machine Care 43 Filter system 44 Cleaning spray arms 45 Troubleshooting 47 Appliance safety 47 Error code Fault display Sig nal 49 Washing results 51 Home Connect problem 57 Information on display panel 58 Malfunctions 58 Mechanical damage 59 Noise 59 Clean wastewater pump 61 Transportation storage and disposal 61 Removing the appliance 61 Protect app...

Page 4: ...ren aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been instructed on how to use the appliance safely and have understood the resulting dangers Children must not play with the appliance Cleaning and user maintenance must not be performed by chil dren unless they are being supervi...

Page 5: ...ord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent electrical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged Cutting through the supply hose or immersing the Aqua Stop valve in water is dangerous Never immerse the plastic housing in wa...

Page 6: ...ly with safety instructions and directions for use on packagings of detergent and rinse aid products may cause serious harm to health Follow the safety instructions and directions for use on the packagings of detergent and rinse aid products WARNING Risk of explosion Adding solvents to the interior of the appliance may cause ex plosions Never add solvents to the interior of the appliance Highly ca...

Page 7: ...ash out of the appliance Open the appliance door carefully if the programme is still running WARNING Risk of electric shock An ingress of moisture can cause an electric shock Only use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners to clean the appliance If the insulation of the power cord is damaged this is danger ...

Page 8: ...y trained specialist staff Incorrect repairs are dangerous Repairs to the appliance should only be carried out by trained specialist staff Only use genuine spare parts when repairing the appliance If the power cord of this appliance is damaged it must be replaced with a special connection cable which is available from the manufacturer or his Customer Service Risk to children Follow the safety inst...

Page 9: ...may cause chemical burns to the mouth throat and eyes Keep children away from detergent and rinse aid products Keep children away from the appliance when open The wa ter in the interior of the dishwasher is not drinking water It may contain residues of detergents and rinse aid WARNING Risk of injury Children may get their fingers caught in the slots of the tablet collecting tray and injure themsel...

Page 10: ...te heat Modified or damaged water hoses may result in material damage and damage to the appliance Never kink crush modify or cut through water hoses Only use the water hoses sup plied with the appliance or genu ine spare hoses Never re use water hoses that have been used before If the water pressure is too high or too low the appliance may not be able to operate properly Make sure that the water p...

Page 11: ...the appliance and thus suffocate Activate the electric childproof lock and close the appliance door Opening appliance door Page 35 Environmental protection and saving energy Environmental protection and saving energy Environmental protection and saving energy Disposing of packaging The packaging materials are environ mentally compatible and can be re cycled Sort the individual components by type a...

Page 12: ...d run time are ad ditionally adjusted to the level of soil ing Sensors The sensors adjust the programme sequence and strength in the auto matic programmes depending on the level and type of soiling The sensor has different sensitivity settings that can be changed in the basic settings Changing basic settings Page 40 Sensor setting Description Standard Optimum setting for a mixed load and heavily s...

Page 13: ...top it from tipping over e g by screwing it to the wall or installing it under a continuous work top that is securely connected to ad jacent cabinets 1 Follow the safety instructions Page 4 2 Follow the instructions for elec trical connection Page 14 3 Check the Scope of supply and the condition of the appliance 4 Consult the installation instructions for the installation dimensions re quired 5 Ma...

Page 14: ...ng water connection is not kinked crushed or twisted Electrical connection Connect your appliance to the power supply Connecting the appliance to the electricity supply Notes Please follow the Safety instruc tions Page 4 Connect the appliance to alternat ing current only in the range of 220 240 V and 50 Hz or 60 Hz Please note that the water safety system is only functional if there is a power sup...

Page 15: ... your appliance Familiarising yourself with your appliance Appliance You can find an overview of the parts of your appliance here 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 1 Rating plate Rating plate with E number and FD number Page 63 The data you need for Customer Service Page 62 1 Depending on the appliance specifications ...

Page 16: ...hting of the appliance Overview of basic settings Page 38 9 Cutlery shelf1 Cutlery shelf Page 24 10 Upper spray arm The upper spray arm washes the tableware in the top basket If the tableware has not been washed properly clean the spray arms Cleaning spray arms Page 45 11 Intake opening of the Zeolith con tainer The intake opening is required for Zeolith drying Page 11 12 Blow opening of the Zeoli...

Page 17: ...open the menu Changing basic settings Page 40 4 Rinse aid refill indicator Rinse aid system Page 30 5 Special salt refill indicator Water softening system Page 27 6 Display Remote Start 1 If you have activated the function and are con trolling the appliance via the Home Connect app the display lights up on the appliance 7 WLAN display Home Connect Page 40 8 Timer programming Setting timer programm...

Page 18: ...35 15 Display1 The display shows information about pro grammes basic settings or additional functions You can change the basic settings via the display and the setting buttons Changing basic settings Page 40 16 Display The display shows information about pro grammes basic settings or additional functions You can change the basic settings via the display and the setting buttons Changing basic setti...

Page 19: ... factors such as water temperat ure or pipe pressure may result in deviations Programme Use Programme sequence Additional func tions Intensive 70 Tableware Washing pots and pans non fragile tableware and cutlery Level of soiling Removing stubborn burned or dried on food remnants containing starch and protein Intensive Pre Rinse Cleaning 70 C Intermediate rinse Final rinse 50 C Drying All Additiona...

Page 20: ...tlery Level of soiling Removing common household food remnants lightly dried on Time optimised Cleaning 60 C Intermediate rinse Final rinse 50 C Drying All Additional functions Page 21 Speed 45 Tableware Cleaning delicate table ware cutlery temperat ure sensitive plastics and glasses Level of soiling Removing lightly adher ing fresh food remnants Time optimised Cleaning 45 C Intermediate rinse Fin...

Page 21: ...o reset the programme either use the Home Connect app or reset your appliance back to the factory settings Overview of basic settings Page 38 Additional functions Additional functions Additional functions You can find an overview of the addi tional functions that can be selected here Different additional functions which can be found on the control panel of your appliance are available depending on...

Page 22: ...drying phase extended Energy consumption in creases Use rinse aid Features Features Features You can find an overview of the pos sible features of your appliance and how to use them here These features depend on the model of your appliance Top basket Arrange cups and glasses in the top basket a Knife shelf 1 You can adjust the height of the top basket to make room for larger items of tableware Adj...

Page 23: ...er the basket evenly to the right level Basket heights Page 26 Check that the basket is level on both sides 5 Slide the basket back in Bottom basket Arrange pans and plates in the bot tom basket a Cutlery basket 1 Large plates up to a diameter of 31 cm can be arranged in the bottom basket as shown 1 Depending on the appliance specifications ...

Page 24: ... cutlery If you do not need the cutlery shelf you can fold it up Folding prongs Use the folding prongs to position tableware securely e g plates You can fold the prongs down to po sition pans bowls and glasses better 1 Folding down prongs1 If you do not need the prongs fold them down 1 Push the lever forwards and fold down the prongs 1 2 2 To use the prongs again fold them back up a The prongs aud...

Page 25: ...rease if you operate your appliance with the glassZone switched on 1 Pull out the top basket 2 Set the slider to ON or OFF 3 Push in the top basket Cleaning glassZone Limescale and soiling from the dish washing water can block the nozzles Note Always operate the appliance with the glassZone fitted 1 Pull out the top basket 2 Pull the tab on the glassZone up and forwards 3 Set the slider to ON 4 Cl...

Page 26: ...time Before using for the first time Before using for the first time Configure the settings for initial start up Performing initial start up On initial start up or after a reset to the factory settings you will need to make settings Tip Connect your appliance to a mo bile device You can conveniently change all settings via the Home Connect app Home Connect quick start Page 41 Requirement The appli...

Page 27: ...ware as well as the washing tank and parts of the appliance may become blocked To ensure good dishwashing results you can treat the water with special salt and the water softening system To avoid damage to the appliance water with a hardness above 9 E must be softened Overview of water hardness settings You can find an overview of the water hardness values that can be selected here You can find ou...

Page 28: ...on the wa ter hardness the higher the water hardness the greater the amount of special salt required ATTENTION Detergent may damage the water softening system Only fill the dispenser of the wa ter softening system with special dishwasher salt Special salt for dishwashers can damage the tub due to corrosion To make sure that any special salt that escapes is washed out of the tub add the special sal...

Page 29: ...nds a The water softening system is switched off and the salt refill indic ator is deactivated Regeneration of the water softening system In order to obtain fault free function of the water softening system the appli ance performs regeneration of the water softening system at regular in tervals Regeneration of the water softening system takes place before the end of the main rinse cycle in all pro...

Page 30: ... of rinse aid If there are streaks or water marks on tableware change the amount of rinse aid 1 Press 2 To open the basic settings press for approx 3 seconds 3 Press repeatedly until the display shows Rinse aid dispenser 4 Press or repeatedly until the right amount of rinse aid has been set A low setting adds less rinse aid during the wash cycle and re duces streaking on tableware A higher setting...

Page 31: ...grammes Page 19 tabs sometimes do not dissolve entirely and leave residues of detergent This may im pair the cleaning effect Detergent Description Powder deter gent Powder detergent is re commended for shorter Programmes Page 19 The dosage can be adjus ted to the level of soiling Liquid detergent Liquid detergent works faster and is recommen ded for shorter Pro grammes Page 19 without PreRinse Som...

Page 32: ... taining chlorine Chlorine residue on table ware may present a risk to health Information on detergents Follow the instructions on detergents in everyday use Detergents marked as organic or ecological environmentally friendly generally contain lower levels of active agents or com pletely dispense with certain sub stances The cleaning effect may be restricted here Set the rinse aid and the water so...

Page 33: ... detergent dispenser will open automatically at the optimum time during the programme Powder or liquid detergent will spread around the washing tank and dissolve there Tablets will fall into the tablet collecting tray and dissolve in the right dosage In order to ensure that tablets can dissolve evenly do not place any other objects in the tablet collecting tray Tip If you use powder detergent and ...

Page 34: ...al cleaning agents are not suit able for dishwashers in conjunction with aluminium If you are using highly caustic alkaline or highly acidic cleaning agents in particular commercial or indus trial cleaning agents do not put aluminium parts in the dish washer interior Cause Recommendation The water temperat ure of the programme is too high Select a programme with lower temperat ures After the progr...

Page 35: ...can cause burns to the skin When hot tableware is sensitive to shock may crack and can result in injury When the programme has ended do not empty the appliance until the tableware has cooled down for a while 1 To prevent water dripping on the tableware unload it starting at the bottom and working up 2 Check the washing tank and ac cessories for soiling and clean if necessary Cleaning and servicing...

Page 36: ...ding on the setting of the time display the end of the pro gramme is shown on the display either with Finish in e g 3h 25min or Finish at e g 15 20 hours You can change this setting in the Basic settings Page 38 3 To activate timer programming press Note To deactivate timer program ming press for approx 4 seconds Starting the programme Press a The programme has ended when the display shows Finishe...

Page 37: ...inated and then Fin ished a The programme is cancelled and ends after approx 1 minute Display programme informa tion You can show information about pro grammes and additional functions on the display 1 Press 2 Press the programme button or an additional function Switching off appliance 1 Please note the information on Safe use Page 10 2 Press Tip If you press during the wash cycle the programme cu...

Page 38: ...16 20 medium1 Set the water hardness Overview of water hardness settings Page 27 Rinse aid dispenser 0 6 51 Set or switch off the amount of rinse aid to be dis pensed Setting the amount of rinse aid Page 30 Sensor setting Standard1 Sensitive Very sensitive Set the water sensor for identifying soiling Sensors Page 12 ExtraDry on off1 Switch ExtraDry on or off for each operation The temperature is i...

Page 39: ...d on Tip You can also set the colour of the interior lighting using the Home Connect app Emotion Light 3 on1 off Switch visual signalling of faults on or off If an error occurs on your appliance the interior lighting will flash Only available if emotionLight is switched on timeLight on1 off Switch timeLight on or off While the programme is running status informa tion is projected onto the floor be...

Page 40: ...p must be con figured 1 Factory setting may vary according to model Changing basic settings 1 Press 2 To open the basic settings press for approx 3 seconds 3 Press repeatedly until the display shows the required setting 4 Press or repeatedly until the display shows the right value You can change several settings 5 To save the settings press for approx 3 seconds Setting the time 1 To open the basic...

Page 41: ...Home Connect The Home Connect app guides you through the entire login pro cess Connecting the appliance to WLAN home network Wi Fi Requirements Home Connect app is installed on your mobile device Wi Fi on the router is activated The appliance receives signals from the WLAN home network Wi Fi at its installation location 1 With the help of the Home Connect App scan the QR code 2 Follow the instruct...

Page 42: ...nect com Software update You can use this function to update the software of your appliance e g for optimisation troubleshooting or safety relevant updating The Home Connect app informs you about available software updates Data protection Please see the information on data protection The first time your appliance is registered on a home network connected to the Internet your appliance will transmi...

Page 43: ...damp cloth and washing up liquid This ensures the parts of the appliance will remain clean and hy gienic If the appliance is not going to be used for a while leave the door slightly ajar This will prevent un pleasant odours Machine Care Deposits e g from remnants of food and limescale can cause your appli ance to malfunction To avoid such faults and reduce odours we recom mend cleaning your applia...

Page 44: ...filters or aluminium pans in the interior of the appliance If you have not run Machine Care after 3 washing cycles the indic ator for Machine Care will go out automatically For optimum cleaning perform ance ensure the correct place ment of cleaners Follow the safety instructions given on the packagings of the machine care products and machine clean ers Activate the glassZone Page 25 function 1 Rem...

Page 45: ...m of dirt between the coarse and the fine fil ter 6 Re assemble the filter system Make sure that the locking catches on the coarse filter click into posi tion 7 Insert the filter system into the ap pliance and turn the coarse filter clockwise Make sure that the arrow markings match up Cleaning spray arms Limescale and soiling in the dish washing water may block the nozzles and bearings on the spra...

Page 46: ... Check the outlet nozzles on the spray arms for blockages under running water and remove any for eign bodies 4 Insert the lower spray arm a The spray arm clicks into position 5 Insert the upper spray arm and screw it firmly in place ...

Page 47: ...ated accidently To prevent the appliance door opening accidentally activate the childproof lock Appliance door does not open at the end of the pro gramme Automatic door opening is not activated Activate the automatic door open ing Overview of basic settings Page 38 Childproof lock is activated Deactivate the childproof lock Door is not correctly adjus ted Adjust the appliance door as de scribed in...

Page 48: ...ted Press the top of the door in the middle twice in quick succession Door is not correctly adjus ted Adjust the appliance door as de scribed in the installation instruc tions Appliance has no power Check the mains plug and fuses 1 Position the emergency release supplied on the top right and left of the cabinet panel 2 Open the appliance door by pulling lightly Appliance door and door seal are soi...

Page 49: ...Water protection system is activated 1 Turn off the water tap 2 Call Customer Service Page 62 E 3400 lights up Water is continuously run ning into the appliance 1 Turn off the water tap 2 Call Customer Service Page 62 E 3200 or indicator for wa ter supply lights up Supply hose is kinked Install the supply hose without kinks Water tap is turned off Turn on the water tap Water tap is jammed or furre...

Page 50: ...osition the wastewater hose without kinks 2 Remove residues Siphon connection is still sealed Check the connection to the siphon and open if necessary Cover of the wastewater pump is loose Secure the cover of the Wastewa ter pump Page 61 so it clicks into position E 6102 lights up Wastewater pump is blocked Clean the wastewater pump Clean wastewater pump Page 61 Cover of the wastewater pump is loo...

Page 51: ...he er ror code Washing results Fault Cause Troubleshooting Tableware is not dry No rinse aid used or dosage set too low 1 Add Rinse aid Page 30 2 Set the amount of rinse aid to be dispensed Setting the amount of rinse aid Page 30 Programme or programme option has no drying phase or the drying phase is too brief Select a programme with drying e g intensive strong or ECO pro gramme Page 19 Some opti...

Page 52: ...es not store heat so well it also does not dry as well No remedial action possible Cutlery is not dry Cutlery not arranged prop erly in the cutlery basket or cutlery drawer Droplets can form on the cutlery con tact points 1 Arrange cutlery individually where possible Page 34 2 Avoid points of contact Appliance interior still wet after wash cycle Not a fault The condensa tion drying principle cause...

Page 53: ...or in corner areas Top baskets on right and left are not set to same height Set the top baskets on the left and right to the same level Top basket Page 22 Detergent residue in the ap pliance Lid of the detergent dis penser is blocked by items of tableware parts and will not open 1 Arrange tableware in the top basket tableware so the tab collecting tray is not obstructed by tableware Arrange tablew...

Page 54: ...ing 2 Change your detergent if required Special salt dispenser is not screwed tight Screw the special salt dispenser tight Stubborn white coatings are present on tableware inside the appliance or the door Detergent substances are deposited there These coat ings cannot generally be re moved with chemicals Change your detergent Page 31 Clean the appliance mechanically The hardness range is set in co...

Page 55: ...hanical cleaning Page 43 or a machine cleaning product It may not always be possible to com pletely remove deposits but they are harmless to health The formation of films is due to metal components on sil ver or aluminium tableware Clean the appliance You can remove deposits with Mechanical cleaning Page 43 or a machine cleaning product It may not always be possible to com pletely remove deposits ...

Page 56: ...l not open fully 1 Arrange tableware in the top basket tableware so the tab collecting tray is not obstructed by tableware Arrange tableware Page 34 Items of tableware are blocking the dispenser lid 2 Do not place tableware or fra grance dispensers in the tablet col lecting tray Tableware has been pre cleaned too intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be entirely r...

Page 57: ...ent to a detergent dispenser when dry Excessive formation of foam occurs Hand washing up liquid is present in dispenser for rinse aid Immediately add rinse aid to the dispenser Adding rinse aid Page 30 Rinse aid has been spilled Remove the rinse aid with a cloth Detergent or appliance care product used causes excess ive foaming Change the brand of detergent Home Connect problem Fault Cause Trouble...

Page 58: ...bleshooting Water is left in the appliance at the end of the pro gramme Filter system or area under the filters is blocked 1 Clean the Filters Page 44 2 Clean the Wastewater pump Page 61 Programme has not yet ended Wait until the programme ends or cancel the programme with Reset Terminate programme Page 37 Appliance cannot be switched on or operated Software update is taking place Wait until the s...

Page 59: ...shooting Appliance door cannot be closed Door lock has been activ ated Close the appliance door with greater force Door cannot be closed due to installation method Check whether the appliance has been installed properly When closed the appliance door its decor or attached parts should not knock against adjacent cabin ets or the worktop Automatic door opening is not in home position Wait for a seco...

Page 60: ...g or rattling noise With a small load the water jets directly strike against the tub Distribute the tableware evenly Load the appliance with more table ware Light items of tableware move about during the wash cycle Position light items of tableware se curely ...

Page 61: ...over inwards at an angle and remove 7 Remove any remnants of food and foreign bodies in the area of the impeller 8 Insert the pump cover and press down 1 2 a The pump cover clicks into posi tion 9 Install the filter system 10 Insert the top and bottom basket Transportation storage and disposal Transportation storage and disposal Transportation storage and disposal You can find out here how to prep...

Page 62: ...ING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close 1 Unplug the appliance from the mains 2 Cut through the power cord 3 Dispose of the appliance in an en vironmenta...

Page 63: ...y AQUA STOP guarantee In addition to warranty claims against the seller under the purchase agree ment and in addition to our manufac turer s warranty we offer compensa tion under the following conditions If our Aqua Stop system is defect ive and causes water damage we will make good the damage for private users To ensure protection from water damage the appliance must be connected to the power sup...

Page 64: ...in the first line of the EU energy label Information regarding Free and Open Source Software This product includes software com ponents that are licensed by the copyright holders as free software or open source software The applicable licence information is stored on your home appliance You can also access the applicable li cence information via your Home Connect App Profile Legal inform ation Lic...

Page 65: ... Declaration of Con formity can be found online at www siemens home bsh group com among the additional documents on the product page for your appliance 2 4 GHz band 100 mW max 5 GHz band 100 mW max BE BG CZ DK DE EE IE EL ES FR HR IT CY LV LT LU HU MT NL AT PL PT RO SI SK FI SE UK NO CH TR 5 GHz WLAN Wi Fi For indoor use only ...

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Page 68: ...1567555 9001567555 010527 650 P5 en BSH Hausgeräte GmbH Carl Wery Straße 34 81739 München GERMANY www siemens home bsh group com Manufactured by BSH Hausgeräte GmbH under the trademark licence of Siemens AG ...

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