Appendix A
A.4 Servicing
SINAMICS DCM DC Converter
Operating Instructions, 12/2018, A5E34763375A
741
A.4
Servicing
Repairs
If you wish to have a part or unit repaired, please get in touch with your regional contact for
repairs.
Service calls
Qualified personnel can perform repair work on your devices and offer services that ensure
their availability. This work can be carried out with charges that are scaled according to the
amount of time and work involved, or at a flat rate as part of a contract. Services whose
charges depend on the amount of time and work involved are performed within the normal
working hours for the region and with an appropriate response time.
You can get in touch with your regional contact if you wish to have any services carried out.
Note
We would be grateful if you could specify the following device data when you have any
queries:
•
Device article number and serial number
•
Firmware version
•
Hardware version of the electronics module CUD (printed on the component side)
•
Hardware version and firmware version of additional modules (if used)