Back up the diagnostic folder
1. Close WinCC.
2. Back up all diagnostic folders of WinCC◆
(default: [Installation path]\Siemens\WinCC\Diagnostics).
3. Give this information to the service employees.
You can back up the diagnostic files using the shortcut menu command Save to >
Compressed (zipped) Folder.
Note
Once the diagnostic files are backed up (not in diagnostic folder), you can delete the content
of the diagnostic folder. In this way, you avoid keeping old information in the new diagnostic
files.
If the same error occurs the next time you start WinCC, make an additional backup to help
the experts. Only a few messages will need to be analyzed in this backup.
7.2.6
Remote diagnostics of a PCS 7 system
Security requirements
If you want to run remote diagnostics in a PCS 7 system, you need to protect this plant against
unauthorized access.
You need to take several measures to implement a security concept. Only the entirety of all
security measures provides optimum protection for a system.
You can find additional information on this in the whitepaper Safety Concept in PCS 7 and
WinCC - Basic Document.
Transmission paths
The data can be transmitted along the following routes:
● Telephone line (modem)
● Network connection (e.g. internal TCP/IP connection of the plant)
Options of remote diagnostics and remote administration of a PCS 7 plant
On PC stations, it is recommended to use the following tools for remote diagnostics and
administrative access to PCS 7 plants:
● VNC
The "RealVNC" Enterprise Edition software is approved for remote service access as of
PCS 7 V8.0.
● RDP
The use of the Remote Desktop Protocol (RDP) is solely permitted for remote maintenance
of PCS 7 clients. Moreover, no server services (e.g. WebNavigator server, DataMonitor
server, OPC server) may be run on these computers.
Fault - What should I do?
7.2 Preparing for expert support
Service Support and Diagnostics (V8.2)
Service Manual, 03/2016, A5E36200111-AA
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