Technical support
B.2 Troubleshooting
SIMATIC IPC677E
146
Operating Instructions, 04/2019, A5E45117996-AA
B.2.3
Problems with RAID systems
Problem
Cause
Remedy
The RAID software reports the
following errors:
•
The RAID plug-in failed to
load, because the drive is
not installed.
•
The Serial ATA plug-in
failed to load, because the
driver is not installed cor-
rectly.
•
The Intel® Matrix Storage
Console was unable to
load a page for the follow-
ing reason:
–
A plug-in did not pro-
vide a page for the se-
lected device
–
A plug-in failed to load
RAID is not activated
The messages have no negative effect on the opera-
tion of the device and can be ignored. Acknowledge
the messages.
RAID is activated
Install the software again with the help of the sup-
plied USB sticks.
B.2.4
Problems when using expansion cards
Problem
Cause
Remedy
The device crashes
during startup.
•
I/O addresses are assigned
twice.
•
Hardware interrupts and/or
DMA channels are assigned
twice
•
Signal frequencies or signal
levels are not adhered to
•
Different pin assignment
Check your computer configuration:
•
If the computer configuration corresponds to the delivery
condition, contact your technical support team.
•
In the case of a change in the configuration, restore the
delivery condition. To do this, remove the expansion card
and restart the device. If the error no longer occurs, the ex-
pansion card was the cause of the fault. Replace this with a
Siemens expansion card or contact the supplier of the ex-
pansion card.
If the device still crashes, contact your technical support team.
