Technical support
A.3 Notes on the use of third-party modules
SIMATIC IPC327G
Operating Instructions, 09/2021, A5E51366275-AA
79
Problem
Possible cause
Possible remedy
shows when you install the
operating system in the M.2
NVMe/SATA SSD card and boot
to OS.
The M.2 NVMe/SATA SSD card lost
the boot image or broken.
Reinstall the operating system or change another
M.2 NVMe/SATA SSD card.
The 1000M full duplex mode
cannot run at full speed on all
onboard LAN ports.
Time Coordinated Computing can
result in Giga Band Ethernet work-
loads.
Open firmware selection menu, select: "Setup Utility"
> "Power" > "Advanced CPU Control" > "C-States", and
change its value from "Enabled" to "Disable".
Ethernet port bridge connec-
tion error while bridge func-
tion is enabled.
Right-click the Windows Start menu and select "De-
vice Manager" > "Network adapters" > "Interl EC*
*GbE Connection" > "Properties" > "Advanced" >
"Promiscuous Mode", and change its value to "Ena-
bled".
A.3
Notes on the use of third-party modules
Problem
Possible cause
Possible remedy
The device crash-
es during startup
•
Redundant I/O addresses
•
Redundant hardware interrupts
and/or DMA channels
•
Fluctuation of signal frequencies
or levels
•
Different pin assignment
Check your computer configuration:
•
If the computer configuration corresponds to the delivery
state, contact your technical support team.
•
If the configuration has changed, restore the factory state. To
do this, remove the third-party modules and restart the de-
vice. If the error no longer occurs, the third-party module be-
ing used was the cause of the fault. Replace the third-party
module with a Siemens module or contact the module sup-
plier.
If the device still crashes, contact your technical support team.
•
Insufficient output of an external
power supply, e.g. UPS
•
Use a higher capacity power supply
The device does
not start up or
switches off im-
mediately
•
A counter voltage is fed into the
device by connected or installed
third-party components
Clarify the following with the supplier of the component:
•
The component can be operated without an external power
supply.
•
The component can be reconfigured so that it only uses the
external power supply or that of the device.
