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Further information
3
3.1
Troubleshooting
Cannot connect to the PC, no module found
●
Disconnect the module from the power supply/PC, wait for 10 seconds and then
reconnect the power supply/PC.
●
Reboot the PC after installation of the configuration software.
●
In your Device Manager for the ports (COM and LPT), check whether Silicon Labs
CP210x drivers are installed and their version is higher than or equal to 6.3.0.0. Try a
different USB port. Remove all hubs or extension leads.
No connection to GSM network
●
Make sure that the SIM card is inserted properly, the correct PIN code has been entered,
and the information has been loaded into the module.
●
Check the 'Diagnostics' tab for error messages.
●
Check the signal strength.
The module does not send any messages
●
Are the I/Os used set properly?
●
Make sure the SIM card is inserted properly.
●
When using a prepaid card, does it have enough credit?
●
Check your email Spam/Unwanted box.
GSM alarm module
System Manual, 06/2014, 2541304131-01
47