Siemens optiPoint 500 entry Operating Instructions Manual Download Page 36 | Manualshive

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Step by Step

Making calls in a team

36

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Making calls in a team

Taking a call for a colleague

If a member of a team d oes not answer a call within 15
seconds (depending on the system), the other mem-
b ers of the team hear an alerting tone.

Telephone in the idle state:

C

and

Lift the handset and press the flashing key. You have
p icked up the call.

or

Press the flashing key only.
You are in the open listening mode.

During a call:

Press the flashing key.
The first party is placed on hold while you are connect-
ed to the second party.

Terminate the second call – return to the first call:

Press the key.

Parking a call and picking it up within
the team

You can p ark a call within the call pickup group on one
telephone and then continue it at a different telephone.

Parking the call:

Press the key. The key flashes at all telephones in the
team.

I

Replace the handset.

Re suming the call:

Press the flashing key. Continue the call.

Call pickup

Call pickup

Call pickup

Disconnect/Clear

Call park

Call park

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Summary of Contents for optiPoint 500 entry

Page 1: ...s HiPath 4000 Hicom 300 E 300 H Operating Instructions optiPoint 500 entry ...

Page 2: ...nt Notes CE label Environmental label Never operate the telephone in an environment where there is a risk of explosion Only use Siemens accessories The use of other manufacturers acces sories may be dangerous and will render the warranty and approvalnull and void Never open the telephone set If any problems arise get in touch with System Support The telephone must not come into contact with abrasi...

Page 3: ...er for open listening Six function keys fixed Lamp T wo keys with variable functions Six keys with fixed functions Two function keys variable Option 1 Redial Callback Variante 2 Mailbox Output Option 3 Call pickup Call park Variante 4 Line Hold Example Conference Call forwarding Store Disconnect Clear Consultation Speaker Basic and enhanced convenience functions ...

Page 4: ...ngs C Lift the handset I Replace the handset D Enter the number or code 99 Enter the PIN J or K Press volume controls on the telephone L You hear a tone A long tone positive confirmation tone confirms that you have successfully activated a function or procedure A short tone negative confirmation tone indicates that the function or procedure was rejected Press the key Press the key which is lit Pre...

Page 5: ...pport will inform you which codes apply to your Hicom 300 H system The Appendix to these Operating Instructions contains an overview of the possible codes If your optiPoint 500 entry does not have a store key storage of a call forwarding destination can be initiated by lifting the handset and dialling the special code Replace the handset once you have entered the call forwarding destination Æ page...

Page 6: ...e key not for UK 10 Continuing a call on a line key not for UK 10 Using the mailbox not for UK 11 Retrieval from mailbox 11 Answering a callback request 11 Activating deactivating do not disturb 12 Setting up calls 13 Dialling with the handset off hook 13 Dialling with the line key keysystem working 13 Dialling with the handset on hook 13 Suppressing the number display at the called party 14 Enter...

Page 7: ...dialling 25 Storing a caller s number or a number which has been dialled 25 Storing any number 25 Storing individual speed dialling numbers 26 Forwarding calls 27 Using fixed call forwarding 27 Storing changing a destination 27 Cancelling a destination 27 Deactivating call forwarding 28 Activating call forwarding 28 Forwarding calls automatically 29 Using variable call forwarding 29 Storing a dest...

Page 8: ... for a colleague 36 Parking a call and picking it up within the team 36 Taking a call in a hunt group 37 Removing station from hunt group adding station to hunt group 37 ØAll about the telephone Labelling and documentation 38 Attaching the number label 38 Documentation 38 To look at the operating instructions in HTML format you need a computer with a www browser e g Microsoft Internet Explorer 38 ...

Page 9: ...a call I Replace the handset Open listening within the room during a call You can allow other persons in the room to listen in on the call Always inform the other party that you are switching on the loudspeaker You conduct the call with the handset To activate Press the key The lamp lights up To deactivate Press the key The lamp goes out Speaker Speaker ...

Page 10: ...ift the handset Press the key The lamp lights up Holding a call on a line key not for UK Precondition Your telephone has a Hold key Press the key The line key lamp flashes slowly Continuing a call on a line key not for UK Press the key The lamp lights up Line Hold Your HiPath 4000 system can also be configured in such a way that the call is held when the line key is pressed Try this for yourself o...

Page 11: ...k request in your mailbox You will also find mail server voice fax messages inyour mailbox if this facility is available Retrieval from mailbox The lamp lights up if the mailbox contains new entries which have still to be retrieved Press the key The first callback request is announced Next callback request Press the key again Answering a callback request Press the key I Lift the handset when the o...

Page 12: ...can ac tivate the do not disturb facility Internal callers then hear ringing tone while external callers are forwarded to the attendant To activate F or F 9 UK code or Standard code or FB Euro code or Enter the code which has been programmed for you To deactivate G or G 9 UK code or Standard code or GB Euro code or Enter the code which has been programmed for you Enter the code Enter the code The ...

Page 13: ...lling with the line key keysystem working Precondition There is a line key with its own number on your telephone C Lift the handset Press the line key The lamp lights up The line has been seized automatically E Internal Enter the number External Enter the external code and the number Dialling with the handset on hook E Internal Enter the number External Enter the external code and the number The c...

Page 14: ...d your number does not appear on the called party s dis play if the telephone has a display To deactivate G or G 9 UK code or Standard code Euro code or Enter the code which has been programmed for you Entering commands with tone dialling DTMF suffix dialling After dialling a number you can set tone dialling in order to activate equipment such as an answering machine or an automatic information or...

Page 15: ... call return to the first party Press the key Making a conference call With a conference circuit you can converse with up to seven other persons simultaneously These can be in ternal or external users Setting up an add on conference C Lift the handset E Call the first user After speaking to the first user press the key The lamp lights up E Call the second user The first party waits After speaking ...

Page 16: ...F Enter the UK code or Standard code for conference If your telephone does not have a conference key Enter the code for conference A tone indicates that all three users have been intercon nected to form a conference circuit All three parties can now converse with one another ...

Page 17: ...r announcement Press the key The lamp lights up E Call theother party and inform him that the waiting user wishes to be put through to him I Replace the handset The two users are connected to each other Extending the call without prior announcement Press the key The lamp lights up E Enter the other party s number I Replace the handset Consultation Consultation If a connection is not set up between...

Page 18: ...ore a number and then dial it at a later point in time Æ page 25 You can redial the number at the push of a button C Lift the handset Press the key or F UK code Last number redial Precondition The last number redial key is config ured on your telephone If this type of call forwarding is configured on your tele phone each last number dialled is saved automatically for possible redialling C Lift the...

Page 19: ...r F A Enter the special code not for UK and 9ïB Enter the speed dialling number Dialling with system speed dialling numbers for UK F You will be supplied with a copy of the system central speed dialling directory by System Support for exam ple or you will find it inthe inhouse telephone directory or your PC After selecting a speed dialling number which is the stored destination for another telecom...

Page 20: ...rty terminates his call as soon as the other party makes a further call as soon as the other party checks his mailbox and responds to your callback request Æ page 1 1 You can only place one request for callback at a time Storing a callback request Precondition The station which you have called is busy or there is no reply Press the key The lamp lights up or F9 or FB UK code or Standard code Answer...

Page 21: ...r camp on or override Precondition The internal station user whom you have called is busy You need to contact this person ur gently F 9 or F B UK code or Standard code Euro code or Enter the code which has been programmed for you Camp on call waiting The user hears an alerting tone in the course of the call The Call pickup key flashes on his telephone If his telephone has a display your name and n...

Page 22: ...ress the key J or K To increase decrease the volume keep pressing the keys until the required volume level has been reached J K together Store Adjusting the pitch of the ringing tone J or K Press one of the keys when the telephone is in the idle state Press the key J or K Changing the pitch keep pressing the keys until the re quired pitch has been reached J K together Store ...

Page 23: ...ephone is in the idle state Press the key J or K To increase decrease the volume keep pressing the keys until the required volume level has been reached J K together Store Setting the receiving volume during a call in progress Precondition You are conducting a call J or K To increase decrease the volume keep pressing the keys until the required volume level has been reached J K together Store ...

Page 24: ...r F A UK code or Standard code or FB Euro code or Enter the code which has been programmed for you and E Enter the PIN code number Enabling the telephone again G B or G A UK code or Standard code or GB Euro code or Enter the code which has been programmed for you and E Enter the PIN code number Enter the code When the telephoneis disabled in this way a spe cial dial tone is audible when the handse...

Page 25: ...have set up a call and are still engaged in this call Or you have been called by and are still conversing with a user whose number has also been communi cated to you Press the key or F UK code I Replace the handset Storing any number Press the key The lamp lights up Press the key or F UK code E Enter the number Press the key The lamp goes out Redial Store Redial Store You can dial the stored telep...

Page 26: ... lights up F or GA UK code or Standard code Euro code or Enter the code which has been programmed for you If your telephone does not have a store key or C and G A Lift the handset and enter the special code not for UK E Enter a specific speed dialling number 0 to 9 E Enter the appropriate telephone number Press the key The lamp goes out I If you have already lifted the handset and entered the spec...

Page 27: ...keys are not config ured on your telephone or C and F Lift the handset and enter the special code not for UK E Enter the number of the destination Press the key The lamp goes out I If you have already lifted the handset and entered the special code Replace the handset Fixed call forwarding is activated immediately Cancelling a destination Press the key The lamp lights up Press the key Press the ke...

Page 28: ...ed the special code Replace the handset Deactivating call forwarding Press the key The lamp goes out If your telephone does not have a call forwarding key or C and G Lift the handset and enter the UK code or G or Standard code I Replace the handset Activating call forwarding Press the key The lamp lights up If your telephone does not have a call forwarding key or C and F Lift the handset and enter...

Page 29: ...ion number to which calls are to be diverted You will find variable call forwarding particular ly useful if you have to divert calls to frequently chang ing destinations Storing a destination activating call forwarding If configured press the key Press the key The lamp lights up Press the key If the store and call forwarding keys are not config ured on your telephone or C and F Lift the handset an...

Page 30: ...store key is configured on your telephone Storing a destination for another telephone activating call forwarding F or F UK code or Standard code Euro code or Enter the code which has been programmed for you EG Enter the number of the other telephone and confirm your input with the square key EG Enter the PIN of the other telephone and confirm your input with the square key or G Press the square ke...

Page 31: ... own station has the Call forwarding for remote terminal class of service EG Enter the number of the destination and confirm your input with the square key or G Press the square key only the terminal at which you are storing call forwarding thus becomes the call forwarding destination Press the key The lamp goes out Call forwarding is thus activated Deactivating call forwarding for another telepho...

Page 32: ...all forwarding The codes are defined by System Support You can enter your call forwarding deactivation codes in the following table EG Enter the number of the other terminal and confirm your input with the square key EG Enter the PIN of the other terminal and confirm your in put with the square key or G Press the square key only if your own station has the Call forwarding for remote terminal class...

Page 33: ...alls diverted to a tele phone in the office or department where you will be for a temporary period call forwarding follow me Logging on to a different telephone Precondition You have been assigned a PIN by Sys tem Support You require an internal PIN for calls within your own HiPath 4000 system while for calls involving other HiPath 4000 systems in the integrated network you require a network wide ...

Page 34: ...s up If the store and call forwarding keys are not config ured on your telephone C Lift the handset F or F UK code or Standard code Euro code I Replace the handset Deactivating identification at the other telephone GA or G UK code or Standard code Euro code or Enter the code which has been programmed for you Speaker Call forwarding Enter the code Depending on the configuration of the system identi...

Page 35: ...tings on your telephone programmed keys are not affected by the move Disconnecting the telephone from its present station line E Enter the code for de registration If you are not sure of the code enquire with System Support E Enter the PIN Remove the telephone plug from the socket Reconnecting the telephone at the new station line Insert the the telephone plug in the socket E Enter the code for re...

Page 36: ... open listening mode During a call Press the flashing key The first party is placed on hold while you are connect ed to the second party Terminate the second call return to the first call Press the key Parking a call and picking it up within the team You can park a call within the call pickup group on one telephone and then continue it at a different telephone Parking the call Press the key The ke...

Page 37: ...an disconnect yourself from the hunt group at any time e g when you leave the office You can rejoin the hunt group as soon as you return to the office Disconnecting G or F UK code or Standard code or FB Euro code or Enter the code which has been programmed for you Rejoining F or G UK code or Standard code or GB Euro code or Enter the code which has been programmed for you All about the telephone Y...

Page 38: ...nd PDF format TheCD Rom 7 languages or a printout of these operating instructions can be ordered from the details of the article number from Siemens Sales Or ganisation of via the following Internet address http www click4business supplies de CD ROM article number P31003 H1012 C130 6Z19 Article number of these operating instructions 1PA31003 G3000 B311 7 19 In order to look at and print the operat...

Page 39: ...liable to harm plastic surfaces never use an abrasive cleaning powder How to deal with malfunctions There is no response after a key has been pressed Check whether the key has become stuck No ringing tone when an incoming call is received Check whether you have activated the do not disturb facility Æ page 12 If you have cancel it in order to receive calls again All other faults First get in touch ...

Page 40: ...warding 27 Forwarding calls 27 H Hold 10 Hunt group 37 I Identification at another telephone deactivating 34 Individual speed dialling numbers dialling 19 storing 26 L Lampen Leuchdiode LED 3 M Mailbox 11 callback request 11 retrieving 11 Malfunctions 39 N Number label 38 Number suppression 14 O Open listening 9 P Parking a call 36 R Relocation 35 Ringing tone pitch 22 Ringing tone volume 22 S Sav...

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Page 44: ...1 D 81359 Munich Subject to availability Right of modification reserved 43 643360 7330 638040 94 1P A31003 H8400 B305 1 7619 The information in this document contains general descriptions of the technical options available which do not always have to be present in individual cases The required features should therefore be specified in each individual case at the time of closing the contract ...

Page 45: ...s HiPath 4000 Hicom 300 E 300 H Quick Reference Operating Instructions optiPoint 500 entry ...

Page 46: ...Quick reference operating instructions appendix ...

Page 47: ...en set up Or Any number E Repeat C Redial last number dialed C Taking a call with a line key C Enabling others in the room to listen in Information during a call in progress consultation second party E To terminate Extending a call With prior announcement E announce call I Line Redial Store Redial Store Redial Last no redial Line Speaker Consultation Disconnect Clear Consultation ...

Page 48: ... Activating deactivating fixed call forwarding Deactivating or G for UK or 44 Activating or F for UK or 44 Cancelling destination for fixed call forwarding In the case of a telephone with no store and call forwarding keys C e g G for UK I Storing individual speed dialling numbers F for UK or 8 E 0 9 E destination In the case of a telephone with no store key C G A not for UK E 0 9 E destination I C...

Page 49: ...Dialling with individualspeed dialling numbers C F for UK or 8 or F A not for UK E 0 9 ...

Page 50: ...rding off 1 1 4 4 4 4 Call forwarding for another terminal on off 1 4 1 4 4 1 1 4 1 1 4 1 1 4 1 1 Pick up the call 7 Display suppression own number on off 2 4 2 4 5 0 5 0 5 0 5 0 Identification on off then enter PIN 8 8 5 1 5 4 5 1 5 4 Call forwarding follow me after identification 1 4 4 1 1 Conference 9 3 3 Storing individual speed dialling numbers 6 4 8 and 0 9 8 and 0 9 2 8 Dialling individual ...

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