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Siemens OpenScape Voice OpenStage 20 E SIP, Administration Manual

The Siemens OpenScape Voice OpenStage 20 E SIP is an advanced communication device designed for seamless business communication. Access the comprehensive User Manual, available for free download from manualshive.com, to effortlessly maximize the potential of this feature-rich device and enhance productivity in your workplace.

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Technical Reference

 A31003-O1010-M100-17-76A9, 09/09/2010

4-56

OpenScape Voice - OpenStage Family, Administration Manual

  

  

  

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Summary of Contents for OpenScape Voice OpenStage 20 E SIP

Page 1: ...the open minded Siemens Enterprise Communications www siemens enterprise com Documentation OpenScape Voice OpenStage 15 OpenStage 20 OpenStage 40 OpenStage 60 OpenStage 80 Administration Manual A31003 O1010 M100 18 76A9 ...

Page 2: ...haracteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract Availability and technical specifications are subject to change without notice OpenScape OpenStage and HiPath are regist...

Page 3: ...erequisites 2 1 2 2 Assembling and Installing the Phone 2 2 2 2 1 Shipment 2 2 2 2 2 Connectors at the bottom side 2 2 2 2 3 Assembly 2 4 2 2 4 Connecting the Phone 2 5 2 3 Quick Start 2 7 2 3 1 Access the Web Interface WBM 2 7 2 3 2 Set the Terminal Number 2 9 2 3 3 Basic Network Configuration 2 9 2 3 4 DHCP Resilience V2R1 2 10 2 3 5 Date and Time SNTP 2 10 2 3 6 SIP Server Address 2 11 2 3 7 Ex...

Page 4: ...6 3 3 8 SNMP 3 28 3 4 Security 3 31 3 4 1 Authentication Policy V2R2 onwards 3 33 3 5 System Settings 3 34 3 5 1 Terminal and User Identity 3 34 3 5 1 1 Terminal Identity 3 34 3 5 1 2 Display Identity 3 35 3 5 2 Emergency and Voice Mail 3 36 3 5 3 Energy Saving OpenStage 40 60 80 3 38 3 5 4 Date and Time 3 39 3 5 4 1 SNTP is available but no automatic configuration by DHCP server 3 39 3 5 4 2 No S...

Page 5: ...TA Interface 3 75 3 6 14 Local Menu Timeout 3 77 3 7 Free Programmable Keys 3 79 3 7 1 Clear no feature assigned 3 80 3 7 2 Selected Dialing 3 80 3 7 3 Repeat Dialing 3 81 3 7 4 Call Forwarding 3 81 3 7 5 Ringer Off 3 82 3 7 6 Hold 3 82 3 7 7 Alternate 3 82 3 7 8 Blind Call Transfer Move Blind 3 83 3 7 9 Join Two Calls 3 83 3 7 10 Deflect a Call 3 84 3 7 11 Shift Level 3 84 3 7 12 Phone Based Conf...

Page 6: ... Direct Station Select DSS 3 112 3 9 5 1 General DSS Settings 3 112 3 9 5 2 Settings for a DSS key 3 114 3 10 Key Modules 3 116 3 11 Dialing 3 118 3 11 1 Canonical Dialing Configuration 3 118 3 11 2 Canonical Dial Lookup 3 122 3 11 3 Dial Plan V2 3 124 3 12 Distinctive Ringing V2 3 126 3 13 Mobility 3 129 3 14 Transferring Phone Software Application and Media Files 3 131 3 14 1 FTP HTTPS Server 3 ...

Page 7: ... 165 3 17 1 1 Setup Configuration 3 165 3 17 1 2 HTTP Proxy 3 173 3 17 1 3 Modify an Existing Application 3 175 3 17 1 4 Remove an Existing Application 3 176 3 17 1 5 Application Start by Programmable Key 3 176 3 18 Password 3 177 3 19 Troubleshooting Lost Password 3 178 3 20 Restart Phone 3 179 3 21 Factory Reset 3 180 3 22 SSH Secure Shell Access V2 3 181 3 23 Display License Information 3 182 3...

Page 8: ... Reports 3 217 3 24 9 1 Conditions and Thresholds for Report Generation 3 217 3 24 9 2 View Report 3 220 3 24 10 Core dump 3 224 3 24 11 Remote Tracing Syslog 3 225 3 24 12 HPT Interface For Service Staff 3 226 3 25 Bluetooth 3 227 4 Technical Reference 4 1 4 1 Menus 4 1 4 1 1 Web Interface Menu 4 1 4 1 1 1 Menu Structure 4 1 4 1 1 2 Web Pages 4 5 4 1 2 Local Phone Menu 4 56 4 2 Default Port List ...

Page 9: ...inistration Manual 0 7 Nur für den internen Gebrauch Content 5 3 4 Configure LDAP Access 5 14 5 3 5 Test 5 14 5 4 An LLDP Med Example 5 17 5 5 Dial Plan V2 5 19 5 5 1 Introduction 5 19 5 5 2 Dial Plan Syntax 5 19 5 5 3 How To Set Up And Deploy A Dial Plan 5 21 Glossary 6 1 Index 7 1 ...

Page 10: ...Content Nur für den internen Gebrauch A31003 O1010 M100 17 76A9 09 09 2010 0 8 OpenScape Voice OpenStage Family Administration Manual bkTOC fm ...

Page 11: ... FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential installation This equipment generates uses and can radi ate radio frequency energy and if not installed and used in accordance with the in structions may cause harmful interference to radio communications However the re is no guarantee that interference...

Page 12: ...nStage phone step by step wherever expedient For the users a sep arate manual is provided You can find further information on the official Siemens Enterprise Communications website http www enterprise communications siemens com and on the Siemens Enterprise Wiki http wiki siemens enterprise com 1 4 Conventions for this Document The terms for parameters and functions used in this document are deriv...

Page 13: ... software ver sions the screenshot of the older version is shown If the title of a mask e g Pixel saver vs Energy saving or the name of a parameter e g Time Zone vs DST zone has changed the later version is shown If a parameter has moved from one mask to another both older and later versions are shown The same is true for the local menu paths The focus of this document comprehends the software ver...

Page 14: ...hGuide the user administrator can navigate in the phone func tions applications and configuration menus 5 The free programmable keys enable the user to customize the telephone in line with his her personal needs by assigning individual phone numbers and functions 6 The fixed function keys provide access to frequently used telephony func tions 7 With the audio keys the user can control the audio se...

Page 15: ...ovide access to frequently used telephony func tions 4 With the 5 way navigator the user administrator can navigate in the various phone functions applications and configuration menus 5 The free programmable keys enable the user to customize the telephone in line with his her personal needs by assigning individual phone numbers and functions 6 With the audio keys the user can control the audio set...

Page 16: ... usual manner 2 The display provides intuitive support for telephone operation 3 The fixed function keys provide access to frequently used telephony func tions 4 With the audio keys the user can control the audio settings 5 With the 3 way navigator the user administrator can navigate in the various phone functions applications and configuration menus 6 The keypad is used for entering phone numbers...

Page 17: ...With the audio keys the user can control the audio settings 4 The fixed function keys provide access to frequently used telephony func tions 5 The keypad is used for entering phone numbers and text 6 With the navigation keys the user administrator can navigate in the various phone functions applications and configuration menus 7 The free programmable keys enable the user to customize the telephone...

Page 18: ... access to the phone is not required 1 6 2 DLS Deployment Service The Deployment Service DLS is a HiPath Management application for administering phones and soft clients in both HiPath and non HiPath networks It has a Java supported web based user interface which runs on an internet browser For further information please refer to the Deployment Service Administration Guide 1 6 3 Local Phone Menu T...

Page 19: ... An Ethernet connection to a network with SIP clients and servers OpenScape Voice server An FTP Server for file transfer e g firmware configuration data application software A DHCP Dynamic Host Configuration Protocol server recommended DLS Deployment Service for advanced configuration and software deployment recommended 7 Only use switches in the LAN to which the OpenStage phone is connected An op...

Page 20: ...stalling the Phone 2 2 Assembling and Installing the Phone 2 2 1 Shipment Phone Handset Handset cable Subpackage Document Information and Important Operating Procedures Emergency number sticker Emergency Number Sticker 2 2 2 Connectors at the bottom side OpenStage 60 PC Switch Headset Handset Keyboard Power supply Key Module USB Extension ...

Page 21: ... 2010 OpenScape Voice OpenStage Family Administration Manual 2 3 Startup Assembling and Installing the Phone OpenStage 40 OpenStage 15 and 20 similar except 1 PC Switch Headset 1 Handset Power supply Key Module 1 1 OpenStage 40 andd OpenStage 15 only ...

Page 22: ...long end of the handset cable into the jack on the base of the tele phone and press the cable into the groove provided for it Next insert the plug on the short end of the handset cable into the jack on the handset 2 Emergency Number Sticker Write your telephone number and those for the fire and police departments on the included label and attach it to the telephone housing underneath the handset s...

Page 23: ...he mains Connect the plug in power supply unit to the jack at the bottom of the phone Model Power Consumption Supply OpenStage 151 1 Includes 1 Key Module 15 Power Class 1 OpenStage 20 E Power Class 1 OpenStage 20 Power Class 1 OpenStage 20 G Power Class 2 OpenStage 402 2 Includes 1 Key Module Power Class 2 OpenStage 40 2nd Key Module Power Class 2 OpenStage 40 G2 Power Class 3 OpenStage 40 G 2nd ...

Page 24: ...ional jacks LAN connection to PC Headset accessory Connection to add on device accessory Connection to external keyboard accessory USB master for connection to a USB device e g accessory USB Acoustic Adapter 7 To prevent damage on the OpenStage phone connect an USB stick using the adapter cable C39195 Z7704 A5 7 Do not connect a USB hub to the phone s USB port as this may lead to stability problem...

Page 25: ...wser MS Internet Explorer or Firefox and enter the appropriate URL Example https 192 168 1 15 or https myphone phones firmware V2 For configuring the phone s DNS name which is possible which firmware V2 please refer to Section 3 3 6 3 Terminal Hostname V2 Alternatively the DLS Deployment Service administration tool can be used Its Plug Play functionality allows to provide the phone with configurat...

Page 26: ... the phone s IP address as well as the DNS name assigned to the phone are displayed The left corner contains the user menu tree 2 Click on the tab Administrator Pages In the dialog box enter the admin password 3 The administration main page opens The left column contains the menu tree If you click on an item which is printed in normal style the corresponding dialog opens in the center of the page ...

Page 27: ... 1 Terminal Identity With the WBM the terminal number is configured as follows In the left column select System System Identity to open the System Identity dialog Enter the terminal number i e the SIP name phone number 2 3 3 Basic Network Configuration For basic functionality DHCP must provide the following parameters IP Address IP Address for the phone Subnet Mask option 1 Subnet mask of the phon...

Page 28: ...iodically to obtain a new DHCP lease 2 3 5 Date and Time SNTP An SNTP Simple Network Time Protocol server provides the current date and time for net work clients The IP address of an SNTP server can be given by DHCP In order to provide the correct time it is required to give the timezone offset i e the shift in hours to be added to the UTC time provided by the SNTP server The following DHCP option...

Page 29: ...nfiguration of the DNS domain name see Section 3 3 6 1 DNS Domain Name 2 3 8 Vendor Specific VLAN Discovery And DLS Address If the phone is to be located in a VLAN Virtual LAN a VLAN ID must be assigned In case the VLAN shall be provided by DHCP VLAN Discovery must be set to DHCP see Section 3 2 2 1 Automatic VLAN discovery using DHCP If a DLS Deployment Service server is in use its IP address mus...

Page 30: ...server in question and select Define Vendor Classes in the context menu 3 A dialog window opens with a list of the classes that are already available For DHCP servers on a pre SP2 Windows 2003 Server Windows 2003 Server contains a bug that prevents you from using the DHCP con sole to create an option with the ID 1 for a user defined vendor class Instead this entry must be created with the netsh to...

Page 31: ...dd to define a new vendor class 5 Enter OptiIpPhone as Display name and give a description of this class Provide the class name proper by setting the cursor underneath ASCII and typing OptiIpPhone The binary value is displayed simultaneously Click OK to apply the changes The new vendor class now appears in the list 6 Exit the window with Close ...

Page 32: ...t 7 In the DHCP console menu right click the DHCP server in question and select Set Pre defined Options from the context menu 8 In the dialog select the previously defined OptiIpPhone class and click on Add to add a new option If the workaround for a pre SP2 Windows 2003 Server has been applied the first option will be there already ...

Page 33: ...ype as follows If the workaround for a pre SP2 Windows 2003 Server has been applied the option type dialog will be skipped for the first option Name Free text e g OptiIpPhone element 01 Data type String Code 1 Description Free text e g tag 1 for OptiIpPhone class Click OK to return to the previous window 10 The newly created option is displayed now Enter Siemens in the Value field ...

Page 34: ...oceed to the configuration of the DLS address continue with step 13 Name Free text e g OptiIpPhone element 02 Data type Long Code 2 Description Free text e g tag 2 for OptiIpPhone class Click OK to return to the previous window 12 The newly created option is displayed now Enter the VLAN ID as a hexadecimal number in the Value field In the example the VLAN ID is 10 Hex 2A If you do not intend to co...

Page 35: ...ify the option type as follows Name Free text e g OptiIpPhone element 03 Data type String Code 3 Description Free text e g tag 3 for OptiIpPhone class Click OK to return to the previous window 14 The newly created option is displayed now Enter the DLS address in the Value field using the following format PROTOCOL IP ADDRESS OF DLS SERVER PORT NUMBER In the example the DLS address is sdlp 192 168 3...

Page 36: ...rver in question and then Scope and right click Scope Options Select Configure Options in the context menu 16 Select the Advanced tab Under Vendor class select the class that you previously de fined OptiIpPhone and under User class select Default User Class Activate the check boxes for the options that you want to assign to the scope in the exam ple 001 002 and 003 Click OK ...

Page 37: ... 2 19 Startup Quick Start 17 The DHCP console now shows the information that will be transmitted to the corresponding workpoints Information from the Standard vendor is transmitted to all clients whereas in formation from the OptiIpPhone vendor is transmitted only to the clients workpoints in this vendor class ...

Page 38: ...ed by a instead of a Tag Option 1 Vendor must be Siemens 1 7 S i e m e n s 01 07 53 69 65 6D 65 6E 73 Tag Option 2 VLAN ID 2 4 0 0 0 10 02 04 00 00 00 0A Tag Option 3 DLS IP Address here sdlp 192 168 3 30 18443 3 25 s d l p 1 9 2 1 6 8 3 etc 03 19 73 64 6C 70 3A 2F 2F 31 39 32 2E 31 36 38 2E 33 2E 33 30 3A 31 38 34 34 33 match if substring option vendor class identifier 0 11 OptiIpPhone 2 3 8 2 Us...

Page 39: ... sdlp the IP address of the DLS serv er and the DLS port number which is 18443 by default The following example illustrates the syntax Setup using the Windows DHCP Server 1 In the Windows Start menu select Start Programs Administrative Tools DHCP 2 Select the DHCP server and the scope Choose Configure Options in the context menu using the right mouse button Code Length VLAN ID 2 4 0 0 1 0 02 04 00...

Page 40: ...al inbetriebnahme fm Quick Start 3 Enter tag 1 that is the vendor tag The value has to be Siemens 4 If the VLAN ID is to be provided by DHCP Enter the hexadecimal value in Data entry Pro viding the length is not required here as the VLAN ID is always 4 Bytes long In the exam ple the VLAN ID is 10 Hex 2A ...

Page 41: ...to be provided by DHCP Enter the DLS address in the Value field using the following format PROTOCOL IP ADDRESS OF DLS SERVER PORT NUMBER In the example the DLS address is sdlp 192 168 3 30 18443 Note that the screenshot also shows the VLAN ID described in step 4 Click OK For ensuring proper functionality the port number should not be followed by any character ...

Page 42: ...010 M100 17 76A9 09 09 2010 2 24 OpenScape Voice OpenStage Family Administration Manual inbetriebnahme fm Quick Start 6 The DHCP console now shows the information that will be transmitted to the corresponding workpoints ...

Page 43: ...e refer to Section 3 5 6 Authenticated Registration for configuration via the local menu 1 In the administration menu select System Registration The Registration dialog opens 2 Make sure that SIP server address and SIP registrar address contain the IP address of your OpenScape Voice server If not provided by DHCP or DLS enter the appropriate val ues If the phone is to register with a gateway enter...

Page 44: ...1010 M100 17 76A9 09 09 2010 2 26 OpenScape Voice OpenStage Family Administration Manual inbetriebnahme fm Startup Procedure 2 4 Startup Procedure The following flowchart shows the startup process for OpenStage phones ...

Page 45: ...he v key toggles between the Settings menu the Applications menu and the applica tions currently running OpenStage 15 20 40 Press the keys D l and i consecutively to select the administration menu 2 Enter Password When the Admin menu is active you will be prompted to enter the administrator password The default admin password is 123456 It is highly recommended to change the pass word see Section 3...

Page 46: ...oll to top of list Press the l key briefly scroll down Hold down scroll to end of list Press the g key open a context menu down one level Press the h key cancel a function delete character left of cursor up one level Press the i key confirm entries perform an action Run your finger around the inner sensor ring W browse lists and menus set up volume Press the mkey briefly scroll up Hold down scroll...

Page 47: ...list Use the Sensor Wheel resp the m and l key to scroll up and down in the selective list To select a list entry press the i key 5 Enter the parameter value For selecting numbers and characters you can use special keys See the following table Key Function Switch to punctuation and special characters Toggle between lowercase characters uppercase characters and digits in the following order Abc abc...

Page 48: ...the keypad as shortcuts for the selection of character groups OpenStage 15 20 40 With the OpenStage 15 20 40 use the keypad for entering parameters With the 3 way 5 way navigator you can enter delete copy and paste characters and numbers as well as navigate within an entry and toggle the input mode 6 Save and exit When you are done select Save exit and press Element Function Switch to punctuation ...

Page 49: ...enabled the switch determines automatically whether a regular MDI connector or a MDI X crossover connector is needed and configures the connector ac cordingly Data required LAN port speed LAN port type Settings for the ethernet port connected to a LAN switch Value range Automatic 10 Mbps half duplex 10 Mbps full duplex 100 Mbps half du plex 100 Mbps full duplex and additionally for OpenStage 20 40...

Page 50: ...port status Controls the PC port Value range disabled enabled mirror Default disabled PC port autoMDIX Switches between MDI and MDI X automatically Value range On Off Default Off Administration via WBM Network Port configuration Administration via Local Phone Administration Network Port Configuration LAN port type PC port status PC port type PC port autoMDIX ...

Page 51: ...en a network client is mov ing from one switch to another the switches ports have to be updated accordingly by hand With a layer 2 VLAN the assignment of VLANs to network clients is realized by the MAC ad dresses of the network devices In some environments the mapping of VLANs and MAC ad dresses can be stored and managed by a central database Alternatively the VLAN ID which defines the VLAN whereo...

Page 52: ...e configured to supply the Vendor Unique Option in the correct Sie mens VLAN over DHCP format If a phone configured for VLAN discovery by DHCP fails to dis cover its VLAN it will proceed to configure itself from the DHCP within the non tagged LAN Under these circumstances network routing may probably not be correct Administration via WBM Network IP configuration First click on change mode Afterwar...

Page 53: ...the VLAN ID can be configured by the network switch using LLDP MED Link Layer Discovery Protocol Media Endpoint Discovery If this option is selected and the switch provides an appropriate TLV Type Length Value element containing the VLAN ID this VLAN ID will be used If no appropriate TLV is received DHCP will be used for VLAN discovery Administration via WBM Network IP configuration First click on...

Page 54: ...N Settings Network IP configuration change mode To enable VLAN discovery by LLDP MED select LLDP MED with DHCP in the Discovery mode menu Afterwards click Submit Administration via Local Phone To enable VLAN discovery by DHCP select LLDP MED with DHCP in the Discovery mode menu Administration Network IP Configuration Discovery mode ...

Page 55: ...see Section 3 2 2 1 Automatic VLAN discovery using DHCP Then the phone must be pro vided with a VLAN ID between 1 and 4095 If you mis configure a phone to an incorrect VLAN the phone will possibly not connect to the network In DHCP mode it will behave as though the DHCP server cannot be found in fixed IP mode no server connections will be possible Administration via WBM Network IP configuration Ad...

Page 56: ...anual administration fm LAN Settings Administration via WBM Network IP configuration First click on change mode Afterwards the IP configuration mode dialog opens Network IP configuration change mode To enable manual VLAN configuration select Manual settings in the Discovery mode menu Afterwards click Submit ...

Page 57: ...see Section 3 3 1 Quality of Service QoS The data sent by a network device is stored in neighboring network devices in MIB Manege ment Information Base format In order to keep this information up to date a specific TTL Time To Live is specified in LLDP This value tells a device how long the received information is valid For OpenStage phones the value range is 40 60 80 100 110 120 140 180 240 320 4...

Page 58: ...der The CoS class of service value can be set from 0 to 7 7 is describing the highest priority and is reserved for network management 5 is used for voice RTP streams by default 3 is used for signaling by default Data required Layer 2 Activates or deactivates QoS on layer 2 Value range Yes No Default Yes Layer 2 voice Sets the CoS Class of Service value for voice data RTP streams Value range 0 7 De...

Page 59: ... warding characteristics The DSCP Diffserv Codepoint value for Default is 0 0 0 0 0 0 2 Expedited Forwarding EF referred to RFC 3246 Expedited Forwarding is used for voice RTP streams by default It effectively creates a special low latency path in the network The DSCP Diffserv Codepoint value for EF is 1 0 1 1 1 0 3 Assured Forwarding AF referred to RFC 2597 Assured forwarding is used for signalin...

Page 60: ...nnot be forwarded Data required Layer 3 Activates or deactivates QoS on layer 3 Value range Yes No Default Yes Layer 3 voice Sets the CoS Class of Service value for voice data RTP streams Value range AF11 AF12 AF13 AF21 AF22 AF23 AF31 AF32 AF33 AF41 AF42 AF43 EF CS7 CS3 CS4 CS5 Default EF Layer 3 signalling Sets the CoS Class of Service value for signaling Value range AF11 AF12 AF13 AF21 AF22 AF23...

Page 61: ...lt gateway route must be defined manually The following parameters can be obtained by DHCP Basic Configuration IP Address Subnet Mask Optional Configuration Default Route Routers option 3 IP Routing Route 1 2 Static Routes option 33 SNTP IP Address NTP Server option 42 Timezone offset Time Server Offset option 2 Primary Secondary IP Addresses DNS Server option 6 DNS Domain Name DNS Domain option 1...

Page 62: ...9 09 09 2010 3 18 OpenScape Voice OpenStage Family Administration Manual administration fm IP Network Parameters Administration via WBM Network IP configuration Administration via Local Phone Administration Network IP Configuration Use DHCP ...

Page 63: ...anually By default IP configuration by DHCP and LLDP MED is enabled For manual IP configuration please proceed as follows 1 Navigate to Network IP configuration and click change mode 2 The dialog window IP configuration mode appears In the Discovery mode menu select Manual settings 3 The dialog window IP configuration appears with a reduced choice of parameters Enter the IP address and the Subnet ...

Page 64: ...oice OpenStage Family Administration Manual administration fm IP Network Parameters 4 After the phone s network service has restarted the other IP parameters can be configured Administration via Local Phone Administration Network IP Configuration IP address Subnet mask ...

Page 65: ...3 4 Default Route Gateway If not provided by DHCP dynamically see Section 3 3 2 Use DHCP enter the IP address of the router that links your IP network to other networks If the value was assigned by DHCP it can only be read Administration via WBM Network IP configuration Administration via Local Phone Administration Network IP Configuration Route default ...

Page 66: ...ion to the default route gateway This is useful if the LAN has more than one router or if the LAN is divided into subnets Data required Route 1 2 IP address IP address of the selected route Route 1 2 gateway IP address of the gateway for the selected route Route 1 2 mask Network mask for the selected route Administration via WBM Network IP configuration Administration via Local Phone Administratio...

Page 67: ...o translate domain names to IP address es For some features and functions of the OpenStage phone it is necessary to configure the DNS domain the phone belongs to as well as the nameservers needed for DNS resolving 3 3 6 1 DNS Domain Name This is the name of the phone s local domain Administration via WBM Network IP configuration Administration via Local Phone Administration Network IP Configuratio...

Page 68: ...ig ured Data required Primary DNS IP address of the primary DNS server Secondary DNS IP address of the secondary DNS server Administration via WBM Network IP configuration Administration via Local Phone With firmware V2 enhanced survivability using DNS SRV is available To make use of it a special configuration is required For details please refer to Section 3 5 9 Resilience and Survivability Admin...

Page 69: ... name can be constructed from pre defined parameters and free text Its composition is defined by the DNS name construction parameter The following options are available None The phone does not attempt to change its DNS name via DDNS MAC based The DNS name is built from the prefix OIP followed by the phone s MAC address Web name The DNS name is set to the the string entered in Web name Only number ...

Page 70: ...e Security mode determines whether the communication between the phone and the DLS is secure A secure connection is established by exchanging credentials between the DLS and the phone for mutual authentication After this the communication is encrypted and a different port is used Data required DLS address IP address or hostname of the server on which the Deployment Service is running DLS port Port...

Page 71: ...Parameters Security mode Security status Determines whether the communication between the phone and the DLS is secure Value range Default mode Secure mode Default Default Administration via WBM Network Update Service DLS Administration via Local Phone Administration Network Update Service DLS DLS address DLS port Contact gap Security status ...

Page 72: ...se traps are designed specifically for receipt and interpretation by the QDC collection sys tem The traps are common to SIP phones HFA phones Gateways etc Traps for important high level SIP related problems Currently these traps are related to problems in registering with a SIP Server and to a failure in remotely logging off a mobile user These traps are aimed at a non expert user e g a stan dard ...

Page 73: ...lt No Diagnostic destination IP address or hostname of the SNMP manager receiving diag nostic data Diagnostic destination port Port on which the SNMP manager is receiving diagnostic data Diagnostic community SNMP community string for the SNMP manager receiving diag nostic data QoS traps to QCU Enables or disables the sending of TRAP messages to the QCU serv er Value range Yes No Default No QCU add...

Page 74: ...rs Administration via WBM System SNMP Administration via Local Phone Administration System SNMP Queries allowed Query password Trap sending enabled Trap destination Trap destination port Trap community Diag sending enabled Diag destination Diag destination port Diag community QoS traps to QCU QCU address QCU port QCU community QoS to generic device ...

Page 75: ...lidation is activat ed the phone will validate the server certificate sent by the OpenScape Voice server in order to establish a TLS connection The server certificate is validated against the root certificate from the trusted certificate authority CA which must be stored on the phone first For deliver ing the root certificate a DLS Deployment Software server is required Administration via WBM up t...

Page 76: ...Administration A31003 O1010 M100 17 76A9 09 09 2010 3 32 OpenScape Voice OpenStage Family Administration Manual administration fm Security ...

Page 77: ...certificate is fully checked against the credentials provided by the remote entity for signature the fields must match the requested subject usage and the expiry date is checked Secure file transfer sets the authentication level for the HTTPS server to be used see Section 3 14 2 Common FTP HTTPS Settings Secure send URL sets the authentication level for the server to which special HTTP requests ar...

Page 78: ...e may serve as a phone number The values are used in the userinfo part of SIP URIs In order to register with a SIP registrar the phone sends REGISTER messages to the registrar containing the contents of Terminal number Data required Terminal number Number to be registered at the SIP registrar Terminal name Name to be registered at the SIP registrar Administration via WBM System System Identity Adm...

Page 79: ...gs 3 5 1 2 Display Identity If an individual name oder number is entered as Display identity and Enable ID is activated it is displayed in the phone s status bar instead of the Terminal number or Terminal name Administration via WBM System System Identity Administration via Local Phone Administration System Identity Display identity Enable ID ...

Page 80: ...rgency number configured If the phone is locked a clickable area for making an emergency call is created If a mailbox located at a remote server shall be used its Voice mail number must be entered Administration via WBM System Features Configuration If more than one emergency number is needed additional numbers can be configu red in the canonical dial settings Section 3 11 1 Canonical Dialing Conf...

Page 81: ...M100 17 76A9 09 09 2010 OpenScape Voice OpenStage Family Administration Manual 3 37 Administration System Settings Administration via Local Phone Administration System Features Configuration General Emergency number Voicemail number ...

Page 82: ...ive within the timespan specified here the display backlight is switched off to save energy The length of this timespan ranges from 2 hours to 8 hours The default value is 3 hours With OpenStage 40 firmware version V2R2 this parameter can also be configured by the user Administration via WBM Local functions Energy saving Administration via Local Phone Administration Local Functions Energy saving B...

Page 83: ...ht saving is controlled by the Time zone parameter This selects the daylight saving time zone which is characterized by the start and end date for daylight saving time The Difference minutes provides the time difference for daylight saving time in minutes This parameter is required also when Auto time change is enabled In Germany for instance as in most countries this is 60 3 5 4 1 SNTP is availab...

Page 84: ...76A9 09 09 2010 3 40 OpenScape Voice OpenStage Family Administration Manual administration fm System Settings Administration via WBM Date and Time Administration via Local Phone Administration Date and Time SNTP IP address Timezone offset ...

Page 85: ...set manually Data required Local time hh mm Local time Local date day month year Local date Allow daylight saving Defines whether there is daylight is set Difference minutes Timezone offset in minutes Administration via WBM User pages Date and time Administration via Local Phone The manual setting of time and date is located in the user menu not in the administrator menu Menu Date and Time Time Da...

Page 86: ...sages When registered the phone is ready to receive incoming calls SIP gateway ad dress gives the IP address or host name of the SIP gateway If configured the SIP gateway is used for outgoing calls otherwise the server specified in SIP server address is used A SIP gateway is able to perform a conversion of SIP to TDM which enables to send calls directly into the public network Data required SIP se...

Page 87: ...10 OpenScape Voice OpenStage Family Administration Manual 3 43 Administration System Settings Administration via WBM System Registration Administration via Local Phone Administration System Registration SIP Addresses SIP server SIP registrar SIP gateway ...

Page 88: ... 1 SIP Addresses as well as the SIP port used by the phone SIP local Data required SIP server Port of the SIP proxy server Default 5060 SIP registrar Port of the server at which the phone registers Default 5060 SIP gateway Port of the SIP gateway Default 5060 SIP local Port used by the phone for sending and receiving SIP messages Default 5060 Administration via WBM Network Port configuration Admin...

Page 89: ...see Section 3 5 5 1 SIP Addresses In unauthenticated mode the server must pre authenticate the user This procedure is server specific and is not described here Authenticated Registration The phone supports the digest authentication scheme and requires some parameters to be configured in addition to those for unauthenticated registration By providing a User ID and a Password which match with a corr...

Page 90: ...600 Server type Type of server the phone will register to Value range Other OS Voice Default value OS Voice Realm Protection domain for authentication User ID Username required for an authenticated registration Password Password required for an authenticated registration Administration via WBM System Registration Administration via Local Phone Administration System Registration SIP Session Registr...

Page 91: ...mpt to resolve the domain by itself If a Default OBP Outbound Proxy domain is set and the number or name dialed by the user does not provide a domain this value will be appended to the name or number Otherwise the domain of the outbound proxy will be appended Data required Outbound proxy Determines whether an outbound proxy is used or not Value range Yes No Default No Default OBP domain Alternativ...

Page 92: ...al administration fm System Settings 3 5 7 2 SIP Transport Protocol Selects the transport protocol to be used for SIP messages The values UDP TCP and TLS are available The default is UDP Administration via WBM System SIP interface Administration via Local Phone Administration System SIP Interface SIP transport ...

Page 93: ...nes are supposed to terminate the call and stateful proxies can remove any state for the call This feature is sufficiently backward compatible such that only one end of a call needs to im plement the SIP extension for it to work The parameter Session timer enabled determines whether the mechanism shall be used and Session duration seconds sets the expiration time and thus the interval between refr...

Page 94: ...010 3 50 OpenScape Voice OpenStage Family Administration Manual administration fm System Settings Administration via WBM System Registration Administration via Local Phone Administration System Registration SIP session Session timer Session duration ...

Page 95: ...n SIP gateway Alternatively if the SIP server otherwise specified in System Regis tration SIP server address is to be configured by DNS SRV set the SIP erver port to 0 The web interface path is Network Port configuration SIP server For details see Section 3 5 5 2 SIP Ports As SIP gateway address enter the DNS domain name for which the DNS SRV records are valid The web interface path is System Regi...

Page 96: ...t uses the backup server for outgoing calls This connection check is realized by 2 timers for details see Section 3 5 9 2 Response Timer and Section 3 5 9 3 Non INVITE Transaction Timer For configuring the backup server please refer to Section 3 5 9 5 Backup SIP Server 3 5 9 1 TLS Connectivity Check A regular check ensures that the TLS link to the main SIP server is active When the Connec tivity c...

Page 97: ...tion timer expires before the phone gets a response from the SIP server the phone assumes that the server had died and then attempts to contact the backup server if con figured If there is no backup server configured the phone just tidies up internally The data is given in milliseconds The default value is 32 000 for OpenScape Voice the rec ommended setting is 3 7 seconds 3700 ms Administration vi...

Page 98: ...pires before the phone gets a response from the SIP server the phone assumes that the server had died and then attempts to contact the backup server if con figured If no backup server is configured the phone will just tidy up internally The data is given in milliseconds The default value is 32 000 for OpenScape Voice the rec ommended setting is 6 seconds 6000 ms Administration via WBM System SIP i...

Page 99: ...4 Maximum Registration Backoff Timer If a registration attempt should result in a timeout the phone waits a random time before send ing another REGISTER message The Reg backoff seconds parameter determines the maximum waiting time Administration via WBM System SIP interface Administration via Local Phone Administration System SIP Interface Reg backoff ...

Page 100: ...ol used to carry SIP mes sages to the Backup proxy server The Backup OBP flag indicates whether or not the Backup proxy server is used as an out bound proxy Data required Backup registration allowed Backup registration flag Determines whether or not the backup proxy is used as a SIP Registrar Value Range Yes No Default Yes Backup proxy address IP address or hostname of the backup proxy server Back...

Page 101: ...tration fm A31003 O1010 M100 17 76A9 09 09 2010 OpenScape Voice OpenStage Family Administration Manual 3 57 Administration System Settings Administration via WBM System Registration Network Port configuration ...

Page 102: ...Family Administration Manual administration fm System Settings Administration via Local Phone Administration System Registration SIP Session SIP Survivability Backup registration flag Backup proxy address Backup transport OBP flag Administration Network Port Configuration Backup proxy ...

Page 103: ...onfiguration 3 6 Feature Configuration 3 6 1 Allow Refuse This parameter defines whether the Refuse Call feature is available on the phone The possible values are Yes or No The default is Yes Administration via WBM System Features Configuration Administration via Local Phone Administration System Features Configuration General Allow refuse ...

Page 104: ...f set to Warm phone the specified destination number is dialed after a delay which is defined in Initial digit timer seconds for details see Section 3 6 3 Initial Digit Timer During the delay period the user can dial a number which will be used instead of the hot warm destination In addition the user will be provided with a dial tone during the delay period With the setting No action hot phone or ...

Page 105: ... the user goes off hook and the dial tone sounds When the user has not entered a digit until timer expiry the dial tone is turned off and the phone changes to idle mode The Initial digit timer seconds parameter defines the duration of this timespan Administration via WBM System Features Configuration Administration via Local Phone Administration System Features Configuration General Initial digit ...

Page 106: ...e indicated acoustically The Group pickup tone allowed parameter activates or deactivates the generation of an acoustic signal for incoming pickup group calls The default is Yes If this is activated Group pickup as ringer determines whether the current ring tone or an alert beep is used If set to Yes a pickup group call will be signaled by a short ring tone the currently selected rigtone is used I...

Page 107: ...n call Handset Ring tone Speaker Beep Handset Handset Open listening Beep Handset and Speaker Beep Handset and Speaker Headset Ring tone Speaker Beep Headset Headset Open listening Beep Headset and Speaker Beep Headset and Speaker Hands free Beep Speaker Beep Speaker Ringer off Idle Nothing Nothing In call Handset Nothing Beep Handset Handset Open listening Beep Handset and Speaker Beep Handset an...

Page 108: ...he user goes off hook or presses the speaker key the pickup call is accepted Alternatively the user can press the corresponding function key if configured If Notify is selected an incoming pickup call is signaled by an alert on the phone GUI To accept the call the user must confirm the alert or press the corresponding function key if configured Administration via WBM System Features Configuration ...

Page 109: ...nabled or disabled in the User menu The default is Yes Administration via WBM User Configuration Outgoing calls Administration via Local Phone 3 6 5 2 Transfer on Hangup This feature applies to the following scenario While A is talking to B C calls A A accepts the call so B is on hold and the call between A and C is active If Transfer on hangup is enabled and A goes on hook B gets connected to C I...

Page 110: ... 66 OpenScape Voice OpenStage Family Administration Manual administration fm Feature Configuration Administration via WBM System Features Configuration Administration via Local Phone Administration System Features Configuration General Transfer on hangup ...

Page 111: ...nobody lifts the handset or accepts the call in another way The Code for callback cancel all all deletes all the callback requests stored previously on the telephone system SIP server Data required Code for callback busy Callback Busy Access code that is sent to the server if the line is busy Code for callback no reply Callback No reply Access code that is sent to the server if the callee does not...

Page 112: ...icemail mes sages are on the server Depending on the SIP server gateway in use the Message waiting server address that is the address or host name of the server that sends message waiting notifications to the phone must be configured With OpenScape Voice this setting is not typically necessary for enabling MWI functionality Administration via WBM System Features Services Administration via Local P...

Page 113: ...ount is shown or hid den and set a header for the category Data required New items Determines whether new items are indicated Fixed Value Show Alternative label Label for new items New urgent items Determines whether new urgent items are indicated Value range Show Hide Alternative label Label for new urgent items Old items Determines whether new urgent items are indicated Value range Show Hide Alt...

Page 114: ...tage Family Administration Manual administration fm Feature Configuration Administration via Local Phone Administration Locatl functions Messages settings New items Alternative label New urgent items Alternative label Old items Alternative label Old urgent items Alternative label ...

Page 115: ...K function see Section 3 7 24 Call recording V2R2 is disabled When set to Manual call recording can be started and stopped with the FPK function With Auto start call recording is started when a call is estab lished and can be stopped with the FPK function When All calls is selected call recording is started when a call is established and can not be stopped with the FPK function Audible notificatio...

Page 116: ...penStage Family Administration Manual administration fm Feature Configuration Administration via WBM System Features Services Administration via Local Phone Administration System Features Configuration General Call recording Recorder number Recording mode Audible notification ...

Page 117: ...erver based Call Forwarding it must be activated Please note that the Server features parameter despite the name similarity is not related to the Server feature functionality as described in Section 3 7 26 Server Feature Before switching Server features on or off please ensure that both Call Forwarding and DND are not activated Otherwise the user will not be able to control the feature any more It...

Page 118: ...4 OpenScape Voice OpenStage Family Administration Manual administration fm Feature Configuration 3 6 12 Administration via WBM System Features Configuration Administration via Local Phone Administration System Features Configuration General Server features ...

Page 119: ...ration 3 6 13 uaCSTA Interface User Agent CSTA uaCSTA is a limited subset of the CSTA protocol which allows external CTI applications to interact with the phone If Allow uaCSTA is enabled applications which support the uaCSTA standard will have access to the OpenStage phone The default is Yes Administration via WBM System Features Configuration ...

Page 120: ...1010 M100 17 76A9 09 09 2010 3 76 OpenScape Voice OpenStage Family Administration Manual administration fm Feature Configuration Administration via Local Phone Administration System Features Configuration General Allow uaCSTA ...

Page 121: ... thereby invokes the key configuration menu The menu will close after the timeout and the key will return to normal line key operation The timeout ranges from 1 to 5 minutes The default value is 2 Administration via WBM System Features Configuration Administration via Local Phone With firmware version V2 the current position in the user or admin menu is kept in case the user admin has exited the m...

Page 122: ...Administration A31003 O1010 M100 17 76A9 09 09 2010 3 78 OpenScape Voice OpenStage Family Administration Manual administration fm Feature Configuration ...

Page 123: ...res Program keys At the phone the configuration menu for a specific key is called by a long press on the related key With firmware version V2R1 this can be disabled by deactivating FPK program timer When this parameter is disabled it is not possible to enter programming mode by long key press However the other methods for key programming remain enabled The functions available and their parameters ...

Page 124: ... key is defined in Key label key number Administration via WBM System Features Program keys 3 7 2 Selected Dialing On key press a pre defined call number is called The label displayed to the left of the key is defined in Key label key number The call number defined in the Dial number parameter is dialed on key press Administration via WBM System Features Program keys Selected dialling Administrati...

Page 125: ...redefined call number depending on the current situation The label displayed to the left of the key is defined in Key label key number The Forwarding type parameter determines the forwarding behaviour If All calls is selected any incoming call will be forwarded If On no reply is set the call will be forwarded when the user has not answered within a specified timespan The timespan is configured in ...

Page 126: ...System Features Program keys Ringer off 3 7 6 Hold The call currently selected or active is put on hold With firmware version V2R1 a held call can be retrieved by pressing the key a second time The label displayed to the left of the key is defined in Key label key number Administration via WBM System Features Program keys Hold 3 7 7 Alternate Toggles between two calls the currently active call is ...

Page 127: ...k The label displayed to the left of the key is defined in Key label key number Administration via WBM System Features Program keys Move blind 3 7 9 Join Two Calls Call transfer applicable when there is one active call and one call on hold The active call and the held call are connected to each other while the phone that has initiated the transfer is dis connected The label displayed to the left o...

Page 128: ...er Administration via WBM System Features Program keys Deflect 3 7 11 Shift Level Shift the level for the programmable keys When activated the functions assigned to the shifted level are available on the keys The label displayed to the left of the key is defined in Key label key number Administration via WBM System Features Program keys Shift 3 7 12 Phone Based Conference Establishes a three party...

Page 129: ...incoming call is accepted via headset The label displayed to the left of the key is defined in Key label key number Administration via WBM System Features Program keys Headset 3 7 14 Do Not Disturb If this feature is activated incoming calls will not be indicated to the user The label displayed to the left of the key is defined in Key label key number Administration via WBM System Features Program...

Page 130: ...p pickup 3 7 16 Repertory Dial This feature is similar to the selected dialing function but additionally special calling functions are possible The desired number and or function is selected via the Dial string parameter The following call functions are available disconnect a call start a consultation call Example 3333 preceded by a call number start a call Example 3333 enter a pause e g for exit ...

Page 131: ...f the key is defined in Key label key number The Feature code parameter is the OpenScape Voice code for Busy status In the Descrip tion field an appropriate description for the feature can be entered Administration via WBM System Features Program keys Feature toggle 3 7 18 Mobile User Logon The mobility feature enables users to transfer their personal settings such as their key layout or personal ...

Page 132: ...nu opens which requests the call number of the target phone The label displayed to the left of the key is defined in Key label key number Administration via WBM System Features Program keys Directed pickup 3 7 20 Callback When the remote phone called is busy does not reply the user can send a callback request to the server by pressing this key The label displayed to the left of the key is defined ...

Page 133: ...cel callbacks 3 7 22 Consult and Transfer When the phone is engaged in an active call this function opens a dialing menu to make a con sulation call The label displayed to the left of the key is defined in Key label key number Administration via WBM System Features Program keys Consult and transfer 3 7 23 Toggle Call Waiting Enables or disables the call waiting feature If enabled calls from a thir...

Page 134: ...administration fm Free Programmable Keys 3 7 24 Call recording V2R2 Starts or stops call recording for configuring call recording see Section 3 6 10 Call Recording V2R2 The label displayed to the left of the key is defined in Key label key number Administration via WBM System Features Program keys Call recording ...

Page 135: ...eature on the SIP server The status of the feature can be monitored via the LED associated to the key 3 7 27 BLF Key This function offers the possibility to monitor another extension and to pick up calls for the monitored extension The feature is available for OpenStage 40 60 80 which provide a headset jack it only operates if the headset is plugged in In case the key for feature activation has be...

Page 136: ...e HTTP controlled features on the system or functions on a web server that can only be triggered by HTTP HTTPS request e g login logout for flexible working hours The Protocol parameter defines whether HTTP or HTTPS is to be used for sending the URL to the server The Web server address is the IP address or DNS name of the remote server to which the URL is to be sent The Port is the target port at ...

Page 137: ...ed the LED is controllable by a combination of an HTTP push request and an XML document For further in formation see the XML Applications Developer s Guide The Symbolic name which is available with firmware version V2R2 is used to assign a push request from the application server to the appropriate free programmable key resp fixed func tion key This value must be unique for all keys involved Data ...

Page 138: ...ion Manual administration fm Free Programmable Keys Push support V2R2 Enables or disables LED control by push requests from the server Symbolic name V2R2 Assigns a push request to the appropriate free programmable key resp fixed function key Administration via WBM System Features Program keys Send URL ...

Page 139: ... 3 7 31 Start Phonebook OpenStage 40 with V2R1 only This key function opens a menu which enables the user to start the local or the corporate phonebook For further information about the local phonebook please refer to the user guide for OpenStage 40 phones For information about the corparate phonebook please see Section 3 15 Corporate Phonebook Directory Settings Administration via WBM System Feat...

Page 140: ... turned off This programmable key function is available only for OpenStage 15 phones which have no fixed mute key Administration via WBM System Features Program keys Mute 3 7 34 Release OpenStage 15 Only On pressing this key the current call is disconnected This programmable key function is avail able only for OpenStage 15 phones which have no fixed release key Administration via WBM System Featur...

Page 141: ... based forwarding can be assigned to this key For this purpose an appro priate feature code or DTMF signal is sent to the SIP server in order to toggle forwarding The parameters Feature code DTMF digits and LED control are the same as with the server fea ture key pleaser refer to Section 3 7 26 Server Feature The programming of fixed function keys is intended primarily for operation with an Asteri...

Page 142: ...ween keysets 3 9 1 Line key configuration A line corresponds to a SIP address of record AoR which can have a form similar to an E mail address or can be a phone number It is defined by the Address parameter For registra tion of the line a corresponding entry must exist on the SIP server resp the SIP registrar server A label can be assigned to the line key by setting its Key label Every keyset must...

Page 143: ...r determines whether the line is a shared line i e shared with other endpoints or a private line i e available exclusively for this endpoint A line that is configured as primary line on one phone can be configured as secondary line on other phones When Allow in overview is set to Yes the line will be visible in the line overview on the phone s display With firmware V2 hot warm line functionality i...

Page 144: ...ntifier User name for authentication with the SIP server Password Password for authentication with the SIP server Shared type Determines whether the line is a shared line shared by multiple endpoints or a private line only available for this endpoint Value range shared private unknown Default shared Hot Warm line type Determines whether the line is a hot line or a warm line Value range hot line wa...

Page 145: ...Scape Voice OpenStage Family Administration Manual 3 101 Administration Multiline Appearance Keyset Administration via WBM 1 Invoke the Phone keys dialog and select line in the pulldown menu of the key you want to configure Next press Edit Features Program keys ...

Page 146: ... 17 76A9 09 09 2010 3 102 OpenScape Voice OpenStage Family Administration Manual administration fm Multiline Appearance Keyset 2 In the Line dialog set the specific parameters for the line key Firmware version V1R5 Firmware version V2 ...

Page 147: ...nStage Family Administration Manual 3 103 Administration Multiline Appearance Keyset 3 Only relevant if warm line hot line is to be configured The destination for warm line or hot line is set in User menu Configuration Keyset Lines In the local menu the menu path is the same ...

Page 148: ...istration fm Multiline Appearance Keyset Administration via Local Phone The configuration of a line via Local phone is only possible when the line key has been created via Web interface or DLS before Administration System Features Configuration Keyset Lines Details For Keyset Line xx Address Ring on off Selection order ...

Page 149: ...h line see Section 3 9 1 Line key configuration primary The designated Primary Line Main DN is always selected for originating calls last The line selected for originating calls is the line that has been used for the last call originating or terminating none The user manually selects a line by pressing its line key before going off hook or by pressing the speaker key to originate a call Manual lin...

Page 150: ... notifies all the endpoints sharing this line If set to 0 the reservation timer is deac tivated Forward indication activates or deactivates the indication of station forwarding i e the for warding function of OpenScape Voice If Forward indication is activated and station forward ing is active for the corresponding line the LED of the line key blinks Preselect mode determines the phone s behaviour ...

Page 151: ...e line Line action mode Determines the consequence for an established connection when the line key is pressed Value range Hold Release Default Hold Show focus Determines whether the line key LED blinks or is steady when it is in use Value range Yes No Default Yes Reservation timer Sets the period in seconds after which a line reservation is cancelled If set to 0 the reservation timer is deactivate...

Page 152: ... O1010 M100 17 76A9 09 09 2010 3 108 OpenScape Voice OpenStage Family Administration Manual administration fm Multiline Appearance Keyset Administration via WBM System Features Keyset Operation System Features Configuration ...

Page 153: ...ministration via Local Phone Administration via Local Phone Administration System Features Keyset operation Rollover ring LED on registration Originating line preference Terminating line preference Line action mode Show focus Reservation timer Forward indicated Preselect mode Preselect timer Administration System Features Configuration General Bridging enabled ...

Page 154: ... active or not The information shown to the user depends on the ring alert configuration for the line in ques tion If the line is configured to alert only the preview will only show the state of the call not the identity of the call party If the line is configured to ring the identity of the call party will be re vealed The preview mode can be configured as temporary or as permanent If System Feat...

Page 155: ...et operation Administration via Local Phone 3 9 4 Immediate Ring Enables or disables the preset delay for all line keys This feature only applies to keyset lines The label displayed to the left of the key is defined in Key label key number Administration via WBM System Features Program keys Immediate ring Administration System Features Keyset operation Preview mode Preview timer ...

Page 156: ...the primary line during this interval it will be rejected If a second call arrives outside the interval it will be treated just like any other incoming call The default is 3 If Deflecting call enabled is checked the user can forward an alerting call to the DSS target by pressing the DSS key The default is No If Allow pickup to be refused is checked the user is enabled to reject a call alerting on ...

Page 157: ...tiline Appearance Keyset Administration via WBM V1R5 System Features DSS Settings Administration via WBM V2 System Features DSS Settings Administration via Local Phone V1R5 Administration System Features Feature Access Call establish Deflect to DSS Refuse DSS pickup Administration System Features Configuration General DSS Pickup timer ...

Page 158: ...etermines the behaviour of a call over the DSS line at the tar get phone If set to Direct any forwarding and Do not Disturb settings on the target phone will be overridden so that a call will always alert If set to Line type is set to Normal this is not the case and the call will be treated like a regular call Action on calls defines the handling of an active call when pressing the DSS key If set ...

Page 159: ...sword Password corresponding to the SIP user ID Outgoing calls Determines whether forwarding and DND at the target phone will be over ridden on a DSS call Value range Normal Direct Default Normal Action on calls Handling of an active call when pressing the DSS key Consult the user can start a consultation with the DSS target Transfer the user can transfer the call to the DSS target Value range Con...

Page 160: ...which key modules can be connected to the particular phone types The configuration of a key on the key module is exactly the same as the configuration of a phone key Administration via WBM System Features Key module 1 2 Phone Type OpenStag Key Module 15 OpenStage Key Module OpenStage 15 1 OpenStage 40 1 2 OpenStage 60 80 2 Please note that OpenStage Key Modules self labeling and OpenStage Key Modu...

Page 161: ...administration fm A31003 O1010 M100 17 76A9 09 09 2010 OpenScape Voice OpenStage Family Administration Manual 3 117 Administration Key Modules ...

Page 162: ... code e g 49 for Germany 44 for United Kingdom Maximum length 5 National prefix digit Prefix for national connections e g 0 in Germany and United King dom Maximum length 5 Local national code Local area code or city code e g 89 for Munich 20 for London Maximum length 6 Minimal local number length Minimum number of digits in a local PSTN number e g 3335333 7 digits Local enterprise number Number of...

Page 163: ...the extension number Numbers that do not correspond to an enterprise node exten sion are treated as external numbers Always add node Numbers that correspond to an enterprise node extension are al ways prefixed with the node ID even those on the local node Numbers that do not correspond to an enterprise node extension are treated as external numbers Use external numbers All numbers are dialled usin...

Page 164: ...ide the enterprise net work However international numbers that use the prefix will not be given access code International gateway code Use national code Default value All international formatted numbers will be dialled explicitly by using the access code for the international gateway to replace the pre fix Leave as All international formatted numbers will be prefixed with Administration via WBM Lo...

Page 165: ...nistration Local Functions Locality Canonical dial settings Local country code National prefix digit Local national code Minimum local number length Local enterprise node PSTN access code International access code Operator code Emergency number Administration Local Functions Locality Canonical dial Internal numbers External numbers External access code International gateway ...

Page 166: ...ion must be analyzed first For this purpose an incoming number is matched against one or more patterns consisting of country codes national codes and enterprise nodes Then the result of this operation is matched against the entries in the local phone book Up to 5 patterns can be defined The Local code 1 5 parameters define up to 5 different local enterprise nodes whilst International code 1 5 defi...

Page 167: ...on Manual 3 123 Administration Dialing Administration via Local Phone Administration Local Functions Locality Canonical Dial Lookup Local code 1 International code 1 Local code 2 International code 2 Local code 3 International code 3 Local code 4 International code 4 Local code 5 International code 5 ...

Page 168: ...ut has expired The phone can store one dialplan which can contain up to 48 different rules It is very important that the phone s dial plan does not interfere with the dial plan in the SIP server PBX or public network The dial plan can be created and uploaded to the phone using the DLS please refer to the De ployment Service Administration Manual The DLS can also export and import dial plans in csv...

Page 169: ...tion Manual 3 125 Administration Dialing System Features Configuration Dial plan enabled Administration via Local Phone User Configuration Outgoing calls Immediate dialing Administration System Features Configuration General Dial plan Administration General Information Dial plan ID Dial plan status ...

Page 170: ...may send the string Bellcore dr1 to indicate that a call is from within the same business group and the Name parameter is set to Bellcore dr1 To select a specific ring tone for calls from the same business group the other parameters corresponding to that Name must be set accord ingly The Ringer sound parameter determines whether a pattern i e melody or a specific sound file shall be used as ringer...

Page 171: ...ape Voice OpenStage Family Administration Manual 3 127 Administration Distinctive Ringing V2 Administration via WBM Ringer setting Administration via Local Phone Administration Ringer setting 1 15 Name Ringer sound Pattern melody Pattern sequence Duration Audible ...

Page 172: ...Administration A31003 O1010 M100 17 76A9 09 09 2010 3 128 OpenScape Voice OpenStage Family Administration Manual administration fm Distinctive Ringing V2 ...

Page 173: ... to Yes a message is sent to the SNMP server if an unau thorized attempt is made to log off the mobile user Logoff trap delay defines the time span in seconds between the unauthorized logoff attempt and the trap message to the SNMP server Timer med priority determines the time span in seconds between a change of user data in the phone and the transfer of the changes to the DLS server The Mobility ...

Page 174: ...2010 3 130 OpenScape Voice OpenStage Family Administration Manual administration fm Mobility Administration via WBM Administration via Local Phone Administration Mobility Unauthorized logoff trap Logoff trap delay Timer med priority Mobility feature ...

Page 175: ...ath and HTTPS base URL in common they can be specified here These settings will be used for a specific file type if its Use defaults parameter is set to Yes Data required Download method Selects the protocol to be used Value range FTP HTTPS Default FTP FTP Server address IP address or hostname of the FTP server in use FTP Server port Port number of the FTP server in use For HTTPS port 443 is assum...

Page 176: ...ration Manual administration fm Transferring Phone Software Application and Media Files Administration via WBM File transfer Defaults Administration via Local Phone Administration File Transfer Defaults Download method FTP Server FTP Port FTP Account FTP Username FTP Password FTP path HTTPS base URL ...

Page 177: ...ange Yes No Default No Filename Specifies the file name of the phone software Data required if not derived from Defaults Download method Selects the protocol to be used Value range FTP HTTPS Default FTP FTP Server address IP address or hostname of the FTP HTTPS server in use FTP Server port Port number of the FTP HTTPS server in use Default 21 FTP account Account at the server if applicable FTP us...

Page 178: ...dministration fm Transferring Phone Software Application and Media Files Administration via WBM File transfer Phone application Administration via Local Phone Administration File Transfer Phone app Use default Download method FTP Server FTP Port FTP Account FTP Username FTP Password FTP path HTTPS base URL Filename ...

Page 179: ...d can be triggered from the web interface or from the Local phone menu When the download has been successful the phone will restart and boot up using the new soft ware Start Download via WBM In the File transfer Phone application dialog set After submit to start download and press the Submit button Start Download via Local Phone 1 In the administration menu set the focus to Phone app 2 Press the g...

Page 180: ...ection 3 14 2 Common FTP HTTPS Set tings are to be used Use Default must be set to Yes and only the Filename must be spec ified Data required in every case Use default Specifies whether the default FTP HTTPS access settings shall be used Val ue range Yes No Default No Filename Specifies the file name of the phone software Data required if not derived from Defaults Download method Selects the proto...

Page 181: ...th of the directory containing the files HTTPS base URL IP address or hostname of the HTTPS server in use only applicable if Download method is switched to HTTPS Administration via WBM File transfer Hold music Administration via Local Phone Administration File Transfer Hold Music Use default Download method FTP Server FTP Port FTP Account FTP Username FTP Password FTP path HTTPS base URL Filename ...

Page 182: ... Deployment Service Alterna tively the download can be triggered from the web interface or from the Local phone menu Start Download via WBM In the File transfer Hold music dialog set After submit to start download and press the Submit button Start Download via Local Phone 1 In the administration menu set the focus to Hold Music 2 Press the g key A context menu opens In the context menu select Down...

Page 183: ... Value range Yes No Default No Filename Specifies the file name of the phone software Data required if not derived from Defaults Download method Selects the protocol to be used Value range FTP HTTPS Default FTP FTP Server address IP address or hostname of the FTP HTTPS server in use FTP Server port Port number of the FTP HTTPS server in use Default 21 FTP account Account at the server if applicabl...

Page 184: ...administration fm Transferring Phone Software Application and Media Files Administration via WBM File transfer Picture clip Administration via Local Phone Administration File Transfer Picture Clip Use default Download method FTP Server FTP Port FTP Account FTP Username FTP Password FTP path HTTPS base URL Filename ...

Page 185: ... be triggered from the web interface or from the local phone menu Start Download via WBM In the File transfer Picture clip dialog set After submit to start download and press the Submit button Start Download via Local Phone 1 In the administration menu set the focus to Picture clip 2 Press the g key A context menu opens In the context menu select Download The download will start immediately Admini...

Page 186: ...ry case Use default Specifies whether the default FTP HTTPS access settings shall be used Value range Yes No Default No Filename Specifies the file name of the phone software Data required if not derived from Defaults Download method Selects the protocol to be used Value range FTP HTTPS Default FTP FTPServer address IP address or hostname of the FTP HTTPS server in use FTP Server port Port number ...

Page 187: ...nual 3 143 Administration Transferring Phone Software Application and Media Files Administration via WBM File transfer LDAP Administration via Local Phone Administration File Transfer LDAP Use default Download method FTP Server FTP Port FTP Account FTP Username FTP Password FTP path HTTPS base URL Filename ...

Page 188: ...ent Service Alter natively the download can be triggered from the web interface or from the Local phone menu Start Download via WBM In the File transfer LDAP dialog set After submit to start download and press the Submit button Start Download via Local Phone 1 In the administration menu set the focus to LDAP 2 Press the g key A context menu opens In the context menu select Download The download wi...

Page 189: ...The ideal size values are is as follows OpenStage 60 Width 240 px Height 70 px OpenStage 80 Width 480 px Height 142 px If the size should deviate from these values the image will appear skewed For guidance on creating a logo file for OpenStage 40 60 80 see Section 5 2 How to Create Logo Files for OpenStage Phones 3 14 7 1 FTP HTTPS Access Data If the default FTP HTTPS access settings see Section 3...

Page 190: ... Port number of the FTP HTTPS server in use Default 21 FTP account Account at the server if applicable FTP username User name for accessing the server FTP password Password corresponding to the user name FTP path Path of the directory containing the files HTTPS base URL IP address or hostname of the HTTPS server in use only applicable if Download method is switched to HTTPS Administration via WBM ...

Page 191: ...S Deployment Service Alternatively the download can be triggered from the web interface or from the Local phone menu Start Download via WBM In the File transfer Logo dialog set After submit to start download and press the Submit button Start Download via Local Phone 1 In the administration menu set the focus to Logo 2 Press the g key A context menu opens In the context menu select Download The dow...

Page 192: ...80 3 14 8 1 FTP HTTPS Access Data If the default FTP HTTPS access settings see Section 3 14 2 Common FTP HTTPS Set tings are to be used Use default must be set to Yes and only the Filename must be spec ified Data required in every case Use default Specifies whether the default FTP HTTPS access settings shall be used Value range Yes No Default No Filename Specifies the file name of the phone softwa...

Page 193: ...assword corresponding to the user name FTP path Path of the directory containing the files HTTPS base URL IP address or hostname of the HTTPS server in use only applicable if Download method is switched to HTTPS Administration via WBM File transfer Screensaver Administration via Local Phone Administration File Transfer Screensaver Use default Download method FTP Server FTP Port FTP Account FTP Use...

Page 194: ...ployment Service Alterna tively the download can be triggered from the web interface or from the Local phone menu Start Download via WBM In the File transfer Screensaver dialog set After submit to start download and press the Submit button Start Download via Local Phone 1 In the administration menu set the focus to Screensaver 2 Press the g key A context menu opens In the context menu select Downl...

Page 195: ...es from 32 kbit s up to 320 kbit s As the memory for user data is limited to 8 MB a con stant bitrate of 48 kbit sec to 112 kbit s and a length of max 1 minute is recommended Although the phone software can play stereo files mono files are recommended as the phone has only 1 loudspeaker See the following table for estimated file size mono files The file size for a ringer file is limited to 1 MB If...

Page 196: ...e Yes No Default No Filename Specifies the file name of the phone software Data required if not derived from Defaults Download method Selects the protocol to be used Value range FTP HTTPS Default FTP FTP Server address IP address or hostname of the FTP HTTPS server in use FTP Server port Port number of the FTP HTTPS server in use Default 21 FTP account Account at the server if applicable FTP usern...

Page 197: ...ly Administration Manual 3 153 Administration Transferring Phone Software Application and Media Files Administration via Local Phone Administration File Transfer Ringer Use default Download method FTP Server FTP Port FTP Account FTP Username FTP Password FTP path HTTPS base URL Filename ...

Page 198: ...he DLS Deployment Service Alterna tively the download can be triggered from the web interface or from the Local phone menu Start Download via WBM In the File transfer Ringer dialog set After submit to start download and press the Submit button Start Download via Local Phone 1 In the administration menu set the focus to Ringer 2 Press the g key A context menu opens In the context menu select Downlo...

Page 199: ... spec ified Data required in every case Use default Specifies whether the default FTP HTTPS access settings shall be used Value range Yes No Default No Filename Specifies the file name of the phone software Data required if not derived from Defaults Download method Selects the protocol to be used Value range FTP HTTPS Default FTP Server address IP address or hostname of the FTP HTTPS server in use...

Page 200: ...tion Manual administration fm Transferring Phone Software Application and Media Files Administration via WBM File transfer Dongle key Administration via Local Phone Administration File Transfer Dongle key Use default Download method Server Port Account Username Password FTP path HTTPS base URL Filename ...

Page 201: ...DLS Deployment Service Alter natively the download can be triggered from the web interface or from the Local phone menu Start Download via WBM In the File transfer Dongle key dialog set After submit to start download and press the Submit button Start Download via Local Phone 1 In the administration menu set the focus to Dongle key 2 Press the g key A context menu opens In the context menu select D...

Page 202: ...User name and a cor responding Password The user name is the string in the LDAP bind request e g C GB O SIEMENS COMM OU COM L NTH CN BAYLIS MICHAEL The internal struc ture will depend on the specific corporate directory For a quick guide on setting up LDAP on an OpenStage phone please refer to Section 5 3 How to Set Up the Corporate Phonebook LDAP With firmware V2 the OpenStage 60 80 GUI features ...

Page 203: ... timeout V2 Timespan between entering the last character and search string submission to the LDAP server Administration via WBM Local Functions Directory settings Administration via Local Phone Administration via WBM V2 Local Functions LDAP settings Administration Local Functions Directory Settings LDAP server address LDAP server port LDAP authentication LDAP user name LDAP password ...

Page 204: ...enScape Voice OpenStage Family Administration Manual administration fm Corporate Phonebook Directory Settings Administration via Local Phone V2 Administration Local Functions LDAP Settings server address server port Timeout sec authentication user name password ...

Page 205: ...negotiated during the establishment of a SIP connection The RTP base port number defines the starting point from which the phone will count up when negotiat ing The default value is 5010 The number of the port used for RTCP will be the RTP port number increased by 1 Administration via WBM Network Port Configuration Administration via Local Phone Administration Network Port Configuration RTP base ...

Page 206: ...ec as well as assign a ranking number to it The Packet size i e length in milliseconds of the RTP packets for speech data can be set to 10ms 20ms 30ms or to automatic detection Data required Silence suppression Suppression of data transmission on no conversation Value range On Off Default Off Packet size Size of RTP packets in milliseconds Value range 10 ms 20ms 30ms Automatic Default Automatic G ...

Page 207: ...10 OpenScape Voice OpenStage Family Administration Manual 3 163 Administration Speech Administration via WBM Speech Codec preferences Administration via Local Phone Administration Speech Codec Preferences Silence suppression Packet size G 711 G 729 G 722 ...

Page 208: ...de can be controlled by the ad ministrator Both microphone and loudspeaker can be switched on or off separately By default both mi crophone and loudspeaker are switched on Administration via WBM Speech Audio Settings Administration via Local Phone The microphone control is not valid for OpenStage 20E as this model has no built in microphone Administration Speech Audio Settings Disable microphone D...

Page 209: ...configured on the phone a press on the messages mode key x will invoke this application Xpressions is configured via Applications XML applications Xpressions A messages application is configured like a regular application It is started and stopped via the messages mode key x thus enabling the deployment of an alternative voicemail server From firmware version V2R1 onwards the XML application can c...

Page 210: ...or HTTPS The HTTP Server address is the IP address or domain name of the server which hosts the remote program Server port number specifies the corresponding port Program name Program name on server specifies the relative path to the servlet or to the first XML page of the application on the server The relative path refers to the root directory for documents on the web server The program name cann...

Page 211: ...d this option is automatically unchecked If the option is checked whilst the XML application is not running there will be no restart and the option is automatically unchecked Data required Display name Program name to be displayed on the phone Value specifications It must be unique on the phone It cannot contain the character It cannot not be empty Its length cannot not exceed 20 characters Applic...

Page 212: ...l administration fm Applications XML trace enabled Enables or Disables the debugging of the XML application Value range Yes No Default No Debug program name The relative path to a special servlet that receives the debug in formation Administration via WBM up to V2R0 Applications XML Applications Add application ...

Page 213: ...administration fm A31003 O1010 M100 17 76A9 09 09 2010 OpenScape Voice OpenStage Family Administration Manual 3 169 Administration Applications Applications XML Applications Modify application ...

Page 214: ...ML ap plication in addition to the previously available start methods Since the parameters are the same for those types of application only the screenshot for a regular XML application is shown underneath Applications XML Applications Add application Applications XML Applications Add messages application Applications XML Applications Add phonebook application Applications XML Applications Add call...

Page 215: ...application Administration via Local Phone up to V2R0 Administration Applications XML Add application Display name Application name Server address Server port Protocol Program name Use proxy XML trace enabled Debug program name Number of tabs Tab 1 display name Tab 1 application name Tab 2 display name Tab 2 application name Tab 3 display name Tab 3 application name Restart after change ...

Page 216: ... V2R1 onwards Administration Applications XML Add application Display name Application name Server address Server port Protocol Program name Auto start Use proxy XML trace enabled All tabs start Debug program name Number of tabs Tab 1 display name Tab 1 application name Tab 2 display name Tab 2 application name Tab 3 display name Tab 3 application name Restart after change ...

Page 217: ...First the proxy itself must be configured Enter the IP address of the proxy it in the Network IP configuration HTTP proxy parameter and the corresponding port in the Network Port configuration HTTP proxy parameter Use proxy enables or disables the use of the proxy If disabled the phones connects directly to the server By default the use of a proxy is disabled Administration via WBM Applications XM...

Page 218: ...dministration Manual administration fm Applications Network IP Configuration Administration via Local Phone Administration Applications XML Add application Use proxy Add Xpressions Use proxy Administration Network IP Configuration HTTP proxy Administration Network Port configuration HTTP proxy ...

Page 219: ...tion can be modified by changing its parameters Please ensure to select the desired application before changing the parameters Administration via WBM Applications XML applications Modify application Administration via Local Phone Administration Applications XML Application to be modified Display name Application name Server address Server port Protocol Program name XML trace enabled Debug program ...

Page 220: ...a WBM Applications XML applications Modify application Administration via Local Phone Select the application to be deleted and in the context menu select Remove exit 3 17 1 5 Application Start by Programmable Key To offer more convenience to the user a previously configured application can be started by a free programmable key For this purpose the appropriate Application name and a Key label must ...

Page 221: ...nistrator can be set here They have to be confirmed after entering The factory setting is 123456 it should be changed after the first login Administration via WBM Authentication Change Admin password Authentication Change User password Administration via Local Phone Administration via Local Phone V2R2 onwards Administration Password Admin Confirmation User Confirmation Administration ...

Page 222: ...LS available new pass words must be provided For this purpose a factory reset is necessary Take the following steps to initiate a factory reset 1 On the phone press the v key to activate the administration menu the v key toggles be tween the user s configuration menu and the administration menu 2 Press the number keys 2 8 9 simultaneously The factory reset menu opens 3 In the input field enter the...

Page 223: ...010 M100 17 76A9 09 09 2010 OpenScape Voice OpenStage Family Administration Manual 3 179 Administration Restart Phone 3 20 Restart Phone If necessary the phone can be restarted from the administration menu Administration via WBM ...

Page 224: ...n Manual administration fm Factory Reset 3 21 Factory Reset This function resets all parameters to their factory settings A special reset password is required for this operation 124816 Administration via WBM Maintenance Factory reset Administration via Local Phone Administration Maintenance Factory reset ...

Page 225: ...ad write access Opera deploy folders and files read only Version folder read write access version files read only When Enable access is enabled and the parameters described underneath are specified SSH access is activated By default SSH access is disabled With the Session password parameter a password for the admin user is created This pass word is required It will be valid for the timespan specif...

Page 226: ...e Voice OpenStage Family Administration Manual administration fm Display License Information 3 23 Display License Information The license information for the OpenStage phone software currently loaded can be viewed via the local menu Administration Licence information ...

Page 227: ...irmware Last restart Shows date and time of the last reboot Backlight type V2R2 Indicates whether the phone has a backlight and if applicable the type of backlight Value range 0 no backlight 1 cathode tube backlight 2 LED backlight Display on the WBM General information Display on the Local Phone Some of the diagnostic tools and functions may reveal personal data of the user such as caller lists T...

Page 228: ...r facility allows for monitoring all network traffic at the phone s LAN port For further information see Section 3 2 1 LAN Port Settings Additionally there is a possibility to monitor LAN traffic and port settings in the Local user menu User Network information IP address WBM URL DNS domain LAN RX LAN TX PC RX PC TX LAN autonegotiated LAN information PC autonegotiated PC information ...

Page 229: ...LAN ID and QoS Quality of Service parameters for voice trans port Network policy signalling VLAN ID and QoS Quality of Service parameters for sig nalling LLDEP MED capabilities The LLDP MED TLVs supported by the phone and the switch as well as the specific device class they belong to MAC_Phy configuration Identifies the possible duplex and bit rate capability of the send ing device its current dup...

Page 230: ...fm Diagnostics View Data From WBM Diagnostics LLDEP MED TLVs View Data From Local Menu If both sent and received values are concordant OK is appended to the parameter If not an error message is displayed Administration Network LLDP MED operation Extended Power Network policy voice LLDEP MED cap s MAC_Phy config System cap s TTL ...

Page 231: ...a host or network device can be traced using the traceroute tool contained in the phone software The Pre Defined Ping tests provide pinging for a pre defined selection of servers DLS SIP server and SIP registrar Ping tests enables the pinging of a random IP address The Pre Defined Trace tests provide traceroute tests for a pre defined selection of servers DLS SIP server and SIP registrar Tracerout...

Page 232: ... recovery process will be triggered when the available main memory RAM falls below a given threshold value As memory consumption is assumed to be higher during working hours two thresholds are configurable The High Threshold MBs parameter defines the threshold for off time For OpenStage 15 20 40 the default value is 10 MB and for OpenStage 60 80 it is 30 MB With Low Threshold MBs the threshold for...

Page 233: ...stration fm A31003 O1010 M100 17 76A9 09 09 2010 OpenScape Voice OpenStage Family Administration Manual 3 189 Administration Diagnostics Administration via WBM V2 Diagnostics Miscellaneous Memory information ...

Page 234: ...n and a new empty trace file will be generated By default it is unchecked You can read the log files by clicking on the appropriate hyperlinks the hyperlinks work only if the file in question has been created The following logs can be viewed Download trace file The trace data according to the settings specified for the services Download boot file not present with V2 The system messages of the boot...

Page 235: ...t present with V2 All error messages the phone has created according to the settings for the individual ser vices Download syslog file Messages from the phone s operating system including error and exception messages Download old syslog file V2 Old messages from the phone s operating system Download saved syslog file V2 Saved messages from the phone s operating system Download Database file V2 Con...

Page 236: ...iew Handles the representation of telephony calls on the phone screen Certificate management Handles the verification and exchange of certificates for security and verification purposes Communications Involved in the passing of call related information and signaling to and from the CSTA ser vice Component registrar Handles data relating to the type of phone e g OpenStage 20 40 HFA SIP OpenStage 60...

Page 237: ... media control service the tone generation and voice engine services It is also involved in the switching of audio devices such as the handset and loudspeaker Media recording service V2R2 onwards Logs the data flow generated with call recording Mobility service Handles the mobility feature whereby users can log onto different phones and have them configured to their own profile OBEX service Involv...

Page 238: ...SIP messages exchanged by the phone SIP signalling Involved in the creation and parsing of SIP messages This service communicates directly with the SIP stack Sidecar service Handles interactions between the phone and any attached sidecars Team Service Primarily concerned with keyset operation Tone generation service Handles the generation of the tones and ringers on the phone Transport service Pro...

Page 239: ... voice mail functionality Voice recognition Used by the voice dial facility for recognizing spoken dialing commands Web server service Provides access to the phone via web browser 802 1x service Provides authentication to devices attached to a LAN port establishing a point to point connection or preventing access from that port if authentication fails The service is used for certain closed wireles...

Page 240: ...inistration A31003 O1010 M100 17 76A9 09 09 2010 3 196 OpenScape Voice OpenStage Family Administration Manual administration fm Diagnostics Administration via WBM V1R5 Diagnostics Fault Trace Configuration ...

Page 241: ...ministration fm A31003 O1010 M100 17 76A9 09 09 2010 OpenScape Voice OpenStage Family Administration Manual 3 197 Administration Diagnostics Administration via WBM V2 Diagnostics Fault Trace Configuration ...

Page 242: ... g call connec tion On pressing Submit those pre defined settings are sent to the phone If desired the set tings can be modified anytime using the general mask for trace configuration under Diagnostics Fault Trace Configuration see Section 3 24 6 Fault Trace Configuration If desired the tracing for all services can be disabled see Section 3 24 7 23 No Tracing for All Services The following section...

Page 243: ...n fm A31003 O1010 M100 17 76A9 09 09 2010 OpenScape Voice OpenStage Family Administration Manual 3 199 Administration Diagnostics 3 24 7 2 Bluetooth Headset Diagnostics Easy Trace Profiles Bluetooth headset profile ...

Page 244: ...ation fm Diagnostics 3 24 7 3 Call Connection Diagnostics Easy Trace Profiles Call connection 3 24 7 4 Call Log Diagnostics Easy Trace Profiles Call log problems This Easy Trace profile contains the tracing of SIP messages Please note that after changing the level for the tracing of SIP messages the phone must be rebooted ...

Page 245: ...administration fm A31003 O1010 M100 17 76A9 09 09 2010 OpenScape Voice OpenStage Family Administration Manual 3 201 Administration Diagnostics ...

Page 246: ... 2010 3 202 OpenScape Voice OpenStage Family Administration Manual administration fm Diagnostics 3 24 7 5 LDAP Phonebook Diagnostics Easy Trace Profiles Phonebook LDAP problems 3 24 7 6 DAS Connection Diagnostics Easy Trace Profiles DAS connection ...

Page 247: ...tration fm A31003 O1010 M100 17 76A9 09 09 2010 OpenScape Voice OpenStage Family Administration Manual 3 203 Administration Diagnostics 3 24 7 7 DLS Data Errors Diagnostics Easy Trace Profiles DLS data errors ...

Page 248: ... 09 09 2010 3 204 OpenScape Voice OpenStage Family Administration Manual administration fm Diagnostics 3 24 7 8 802 1x Diagnostics Easy Trace Profiles 802 1x 3 24 7 9 Help Application Diagnostics Easy Trace Profiles Help application problems ...

Page 249: ...nistration fm A31003 O1010 M100 17 76A9 09 09 2010 OpenScape Voice OpenStage Family Administration Manual 3 205 Administration Diagnostics 3 24 7 10 Sidecar Diagnostics Easy Trace Profiles Sidecar problems ...

Page 250: ...010 3 206 OpenScape Voice OpenStage Family Administration Manual administration fm Diagnostics 3 24 7 11 Key Input Diagnostics Easy Trace Profiles Key input problems 3 24 7 12 LAN Connectivity Diagnostics Easy Trace Profiles LAN connectivity problems ...

Page 251: ...on fm A31003 O1010 M100 17 76A9 09 09 2010 OpenScape Voice OpenStage Family Administration Manual 3 207 Administration Diagnostics 3 24 7 13 Local Phonebook Diagnostics Easy Trace Profiles Phonebook local problems ...

Page 252: ... 2010 3 208 OpenScape Voice OpenStage Family Administration Manual administration fm Diagnostics 3 24 7 14 Messaging Diagnostics Easy Trace Profiles Messaging application problems 3 24 7 15 Mobility Diagnostics Easy Trace Profiles Mobility problems ...

Page 253: ... A31003 O1010 M100 17 76A9 09 09 2010 OpenScape Voice OpenStage Family Administration Manual 3 209 Administration Diagnostics 3 24 7 16 Phone administration Diagnostics Easy Trace Profiles Phone administration problems ...

Page 254: ...210 OpenScape Voice OpenStage Family Administration Manual administration fm Diagnostics 3 24 7 17 Server based applications Diagnostics Easy Trace Profiles Server based application problems 3 24 7 18 Speech Diagnostics Easy Trace Profiles Speech problems ...

Page 255: ...A9 09 09 2010 OpenScape Voice OpenStage Family Administration Manual 3 211 Administration Diagnostics 3 24 7 19 Tone Diagnostics Easy Trace Profiles Tone problems 3 24 7 20 USB Backup Restore Diagnostics Easy Trace Profiles USB backup restore ...

Page 256: ...212 OpenScape Voice OpenStage Family Administration Manual administration fm Diagnostics 3 24 7 21 Voice Dialling Diagnostics Easy Trace Profiles Voice recognition problems 3 24 7 22 Web Based Management Diagnostics Easy Trace Profiles Web based management ...

Page 257: ...administration fm A31003 O1010 M100 17 76A9 09 09 2010 OpenScape Voice OpenStage Family Administration Manual 3 213 Administration Diagnostics ...

Page 258: ...A31003 O1010 M100 17 76A9 09 09 2010 3 214 OpenScape Voice OpenStage Family Administration Manual administration fm Diagnostics 3 24 7 23 No Tracing for All Services Diagnostics Easy Trace Profiles Clear all profiles ...

Page 259: ...administration fm A31003 O1010 M100 17 76A9 09 09 2010 OpenScape Voice OpenStage Family Administration Manual 3 215 Administration Diagnostics ...

Page 260: ...so that the log file will only containd newly created entries By default this param eter is enabled The File size Max 6290000 bytes parameter determines the maximum size of the log file If this value is exceeded no more data will be written to the file The default value is 265536 If Extended dump is enabled all hexadecimal and ASCII data is displayed for each packet If disabled only the packet typ...

Page 261: ... a threshold value has been exceeded during the observation interval EOS End of Session A report is created if a telephone conversation longer than the Minimum session length has just ended EOR End of Report Interval A report is created if the report interval has just passed Report interval seconds Time interval between the periodical observations Default 60 Observation interval seconds During thi...

Page 262: ...ts When the number of lost packets following one another ex ceeds this maximum value during the observation interval a report is created Default 2 Consecutive good packets When the number of good packets following one another falls below this minimum value a report is created Default 8 Resend last report If checked the previous report is sent once again on pressing Sub mit Value range Yes No Defau...

Page 263: ...on Diagnostics Administration via Local Phone Administration Network QoS Reports Generation Mode Report interval Observe interval Minimum session length Send now Thresholds Maximum jitter Round trip delay Non compressing Lost packets K Lost consecutive Good consecutive Compressing Lost packets K Lost consecutive Good consecutive ...

Page 264: ...ds NTP time in seconds for the end of the report period End of report period fraction of seconds Additional split seconds to be added to the seconds for an exact end time SNMP specific trap type The trap type is a 5 bit value calculated from a list of threshold exceeding bits Every time a threshold is exceeded the associated bit is set otherwise it is cleared The trace type bits are defined as fol...

Page 265: ...or lost packets was exceeded Consecutive packet loss CPL List of sequences consecutive packets that were all lost grouped according to the amount of packets per sequence The first number in the list counts single lost packets the second number counts sequences of two lost packets and so on The last number counts sequences of more than 10 lost packets Periods of consecutive lost packets Number of o...

Page 266: ...4000 only the shelf identification is taken from the shelf containing a gateway Slot number The slot number where the phoneis connected in the shelf Endpoint type Type of the local phone Version Software version of the local phone Subscriber number type Type of subscriber number assigned to the local phone The possible types are 1 local number extension only 2 called number network call 3 E 164 nu...

Page 267: ...ministration fm A31003 O1010 M100 17 76A9 09 09 2010 OpenScape Voice OpenStage Family Administration Manual 3 223 Administration Diagnostics Data viewing via WBM Diagnostics QoS reports View Session Data ...

Page 268: ...ximum size for core dump files in MBytes can be chosen in the Limited file size MBs field The possible values are 1 5 10 25 50 75 and 100 The default value is 100 If Delete core dump is activated the current core dump file is deleted on Submit By default this is not activated If one or more core dump file exist hyperlinks for downloading will be created automatically Administration via WBM up to V...

Page 269: ...ing the syslog messages must be entered in Remote ip and the corresponding server port must be given in Remote port With version V2 the User notification parameter controls whether the user is notified about the remote tracing or not If user notification is enabled a blinking symbol on OpenStage 60 80 on OpenStage 15 20 40 will inform the user when remote tracing is active that is when Remote trac...

Page 270: ...hows a message indicating that remote service is active Handset microphone speaker headset and microphone are disabled An observation session allows for supervising events on the phone like for instance pressing a key incoming calls or navigating in the menus Before an observation session is started the user is prompted for allowing the observation During an observation session the phone oper ates...

Page 271: ... If Bluetooth is enabled the user has the possibility to activate or deactivate it Additionally the Bluetooth address is displayed Administration via WBM System Features Configuration Administration via Local Phone Bluetooth can be enabled or disabled and the device address can be viewed via the local ad min menu Bluetooth is available only on OpenStage 60 80 phones Administration System Features ...

Page 272: ...Administration A31003 O1010 M100 17 76A9 09 09 2010 3 228 OpenScape Voice OpenStage Family Administration Manual administration fm Bluetooth ...

Page 273: ...application V2R1 XML Phonebook up to V2R0 Add phonebook application V2R1 Add call log application V2R1 Add help application V2R1 Bluetooth Network IP configuration up to V2R0 IP configuration V2R1 Update Service DLS QoS Port configuration LLDP MED operation System System Identity System Identity V2 SIP interface Registration SNMP Features Configuration V1R5 Configuration V2 Configuration V2R2 DSS ...

Page 274: ...Services Security up to V2R2 File transfer Defaults Phone application Hold music Picture Clip OpenStage 60 80 LDAP OpenStage 60 80 Logo OpenStage 40 60 80 Screensaver OpenStage 60 80 Ringer file Dongle key Local functions Directory settings OpenStage 60 80 OpenStage 40 V2R1 Messages settings V2 Locality Canonical dial settings Canonical dial lookup Canonical dial Energy saving Date and time Speech...

Page 275: ... application problems OpenStage 60 80 Key input problems LAN connectivity problems Messaging application problems Mobility problems Phone administration problems Phonebook LDAP problems OpenStage 60 80 Phonebook local problems OpenStage 60 80 Server based application problems OpenStage 60 80 Sidecar problems Speech problems Tone problems USB backup restore Voice recognition problems OpenStage 60 8...

Page 276: ...ference A31003 O1010 M100 17 76A9 09 09 2010 4 4 OpenScape Voice OpenStage Family Administration Manual referenz fm Menus Remote trace V1R5 Remote trace V2 Restart phone Factory reset HPT interface Secure shell V2 ...

Page 277: ...referenz fm A31003 O1010 M100 17 76A9 09 09 2010 OpenScape Voice OpenStage Family Administration Manual 4 5 Technical Reference Menus 4 1 1 2 Web Pages Admin Login Add application ...

Page 278: ...Technical Reference A31003 O1010 M100 17 76A9 09 09 2010 4 6 OpenScape Voice OpenStage Family Administration Manual referenz fm Menus Modify application up to V2R0 ...

Page 279: ...referenz fm A31003 O1010 M100 17 76A9 09 09 2010 OpenScape Voice OpenStage Family Administration Manual 4 7 Technical Reference Menus Modify Delete application V2R1 Xpressions ...

Page 280: ...Technical Reference A31003 O1010 M100 17 76A9 09 09 2010 4 8 OpenScape Voice OpenStage Family Administration Manual referenz fm Menus Add messages application V2R1 XML Phonebook up to V2R0 ...

Page 281: ...referenz fm A31003 O1010 M100 17 76A9 09 09 2010 OpenScape Voice OpenStage Family Administration Manual 4 9 Technical Reference Menus Add phonebook application V2R1 Add call log application V2R1 ...

Page 282: ...Technical Reference A31003 O1010 M100 17 76A9 09 09 2010 4 10 OpenScape Voice OpenStage Family Administration Manual referenz fm Menus Add help application V2R1 Bluetooth ...

Page 283: ...referenz fm A31003 O1010 M100 17 76A9 09 09 2010 OpenScape Voice OpenStage Family Administration Manual 4 11 Technical Reference Menus IP configuration up to V2R0 IP configuration V2R1 ...

Page 284: ...Technical Reference A31003 O1010 M100 17 76A9 09 09 2010 4 12 OpenScape Voice OpenStage Family Administration Manual referenz fm Menus Update Service DLS QoS Port configuration LLDP MED operation ...

Page 285: ...referenz fm A31003 O1010 M100 17 76A9 09 09 2010 OpenScape Voice OpenStage Family Administration Manual 4 13 Technical Reference Menus System Identity System Identity V2 SIP interface ...

Page 286: ...Technical Reference A31003 O1010 M100 17 76A9 09 09 2010 4 14 OpenScape Voice OpenStage Family Administration Manual referenz fm Menus Registration SNMP ...

Page 287: ...referenz fm A31003 O1010 M100 17 76A9 09 09 2010 OpenScape Voice OpenStage Family Administration Manual 4 15 Technical Reference Menus Configuration V1R5 Configuration V2 ...

Page 288: ...Technical Reference A31003 O1010 M100 17 76A9 09 09 2010 4 16 OpenScape Voice OpenStage Family Administration Manual referenz fm Menus Configuration V2R2 DSS settings DSS settings V2 ...

Page 289: ...referenz fm A31003 O1010 M100 17 76A9 09 09 2010 OpenScape Voice OpenStage Family Administration Manual 4 17 Technical Reference Menus Program keys Line V1R5 on OpenStage 15 40 60 80 ...

Page 290: ...Technical Reference A31003 O1010 M100 17 76A9 09 09 2010 4 18 OpenScape Voice OpenStage Family Administration Manual referenz fm Menus Line V2 on OpenStage 15 40 60 80 Key Module 1 ...

Page 291: ...referenz fm A31003 O1010 M100 17 76A9 09 09 2010 OpenScape Voice OpenStage Family Administration Manual 4 19 Technical Reference Menus Key Module 2 Fixed keys V2R0 Fixed keys V2R1 ...

Page 292: ...Technical Reference A31003 O1010 M100 17 76A9 09 09 2010 4 20 OpenScape Voice OpenStage Family Administration Manual referenz fm Menus Keyset operation V1R5 Keyset operation V2 Services ...

Page 293: ...referenz fm A31003 O1010 M100 17 76A9 09 09 2010 OpenScape Voice OpenStage Family Administration Manual 4 21 Technical Reference Menus Security Defaults Phone application ...

Page 294: ...Technical Reference A31003 O1010 M100 17 76A9 09 09 2010 4 22 OpenScape Voice OpenStage Family Administration Manual referenz fm Menus Hold music Picture Clip LDAP ...

Page 295: ...referenz fm A31003 O1010 M100 17 76A9 09 09 2010 OpenScape Voice OpenStage Family Administration Manual 4 23 Technical Reference Menus Logo Screensaver Ringer file ...

Page 296: ...al Reference A31003 O1010 M100 17 76A9 09 09 2010 4 24 OpenScape Voice OpenStage Family Administration Manual referenz fm Menus Dongle key Directory settings OpenStage 60 80 OpenStage 40 V2R1 LDAP settings V2 ...

Page 297: ...z fm A31003 O1010 M100 17 76A9 09 09 2010 OpenScape Voice OpenStage Family Administration Manual 4 25 Technical Reference Menus Messages settings V2 Canonical dial settings Canonical dial lookup Canonical dial ...

Page 298: ...al Reference A31003 O1010 M100 17 76A9 09 09 2010 4 26 OpenScape Voice OpenStage Family Administration Manual referenz fm Menus Energy saving Date and time Codec preferences Audio settings General information ...

Page 299: ...referenz fm A31003 O1010 M100 17 76A9 09 09 2010 OpenScape Voice OpenStage Family Administration Manual 4 27 Technical Reference Menus General information V2R2 Change Admin password Change User password ...

Page 300: ...Technical Reference A31003 O1010 M100 17 76A9 09 09 2010 4 28 OpenScape Voice OpenStage Family Administration Manual referenz fm Menus Ringer setting V2 Mobility ...

Page 301: ...referenz fm A31003 O1010 M100 17 76A9 09 09 2010 OpenScape Voice OpenStage Family Administration Manual 4 29 Technical Reference Menus LLDP MED TLVs ...

Page 302: ...Technical Reference A31003 O1010 M100 17 76A9 09 09 2010 4 30 OpenScape Voice OpenStage Family Administration Manual referenz fm Menus Fault trace configuration ...

Page 303: ...referenz fm A31003 O1010 M100 17 76A9 09 09 2010 OpenScape Voice OpenStage Family Administration Manual 4 31 Technical Reference Menus Fault trace configuration V1R5 ...

Page 304: ...Technical Reference A31003 O1010 M100 17 76A9 09 09 2010 4 32 OpenScape Voice OpenStage Family Administration Manual referenz fm Menus Fault trace configuration V2 ...

Page 305: ...referenz fm A31003 O1010 M100 17 76A9 09 09 2010 OpenScape Voice OpenStage Family Administration Manual 4 33 Technical Reference Menus Fault trace configuration V2R2 ...

Page 306: ...Reference A31003 O1010 M100 17 76A9 09 09 2010 4 34 OpenScape Voice OpenStage Family Administration Manual referenz fm Menus Bluetooth handsfree profile Bluetooth handsfree profile V2R2 Bluetooth headset profile ...

Page 307: ...referenz fm A31003 O1010 M100 17 76A9 09 09 2010 OpenScape Voice OpenStage Family Administration Manual 4 35 Technical Reference Menus Bluetooth headset profile V2R2 Call connection Call connection V2R2 ...

Page 308: ...Technical Reference A31003 O1010 M100 17 76A9 09 09 2010 4 36 OpenScape Voice OpenStage Family Administration Manual referenz fm Menus Call log problems Call log problems V2R2 Call Recording V2R2 ...

Page 309: ...referenz fm A31003 O1010 M100 17 76A9 09 09 2010 OpenScape Voice OpenStage Family Administration Manual 4 37 Technical Reference Menus DAS connection DAS connection V2R2 DLS data errors ...

Page 310: ...ical Reference A31003 O1010 M100 17 76A9 09 09 2010 4 38 OpenScape Voice OpenStage Family Administration Manual referenz fm Menus DLS data errors V2R2 Help application problems Help application problems V2R2 ...

Page 311: ...03 O1010 M100 17 76A9 09 09 2010 OpenScape Voice OpenStage Family Administration Manual 4 39 Technical Reference Menus Key input problems Key input problems V2R2 LAN connectivity problems LAN connectivity problems V2R2 ...

Page 312: ... Reference A31003 O1010 M100 17 76A9 09 09 2010 4 40 OpenScape Voice OpenStage Family Administration Manual referenz fm Menus Messaging application problems Messaging application problems V2R2 Mobility problems ...

Page 313: ...m A31003 O1010 M100 17 76A9 09 09 2010 OpenScape Voice OpenStage Family Administration Manual 4 41 Technical Reference Menus Mobility problems V2R2 Phone administration problems Phone administration problems V2R2 ...

Page 314: ...ical Reference A31003 O1010 M100 17 76A9 09 09 2010 4 42 OpenScape Voice OpenStage Family Administration Manual referenz fm Menus Phonebook LDAP problems Phonebook LDAP problems V2R2 Phonebook local problems ...

Page 315: ...100 17 76A9 09 09 2010 OpenScape Voice OpenStage Family Administration Manual 4 43 Technical Reference Menus Phonebook local problems V2R2 Server based application problems Server based application problems V2R2 Sidecar problems ...

Page 316: ...nical Reference A31003 O1010 M100 17 76A9 09 09 2010 4 44 OpenScape Voice OpenStage Family Administration Manual referenz fm Menus Sidecar problems V2R2 SIP standard multiline V3 SIP standard singleline V3 ...

Page 317: ...referenz fm A31003 O1010 M100 17 76A9 09 09 2010 OpenScape Voice OpenStage Family Administration Manual 4 45 Technical Reference Menus Speech problems Speech problems Tone problems ...

Page 318: ...eference A31003 O1010 M100 17 76A9 09 09 2010 4 46 OpenScape Voice OpenStage Family Administration Manual referenz fm Menus Tone problems V2R2 USB backup restore USB backup restore V2R2 Voice recognition problems ...

Page 319: ...z fm A31003 O1010 M100 17 76A9 09 09 2010 OpenScape Voice OpenStage Family Administration Manual 4 47 Technical Reference Menus Voice recognition problems V2R2 Web based management V1R5 Web based management V2 ...

Page 320: ...Technical Reference A31003 O1010 M100 17 76A9 09 09 2010 4 48 OpenScape Voice OpenStage Family Administration Manual referenz fm Menus 802 1x problems 802 1x problems V2R2 Clear all profiles ...

Page 321: ...referenz fm A31003 O1010 M100 17 76A9 09 09 2010 OpenScape Voice OpenStage Family Administration Manual 4 49 Technical Reference Menus Clear all profiles V2R2 Bluetooth Advanced Traces V2 ...

Page 322: ...Technical Reference A31003 O1010 M100 17 76A9 09 09 2010 4 50 OpenScape Voice OpenStage Family Administration Manual referenz fm Menus Generation ...

Page 323: ...referenz fm A31003 O1010 M100 17 76A9 09 09 2010 OpenScape Voice OpenStage Family Administration Manual 4 51 Technical Reference Menus View Session Data ...

Page 324: ...Technical Reference A31003 O1010 M100 17 76A9 09 09 2010 4 52 OpenScape Voice OpenStage Family Administration Manual referenz fm Menus IP tests Memory information V1R5 ...

Page 325: ...referenz fm A31003 O1010 M100 17 76A9 09 09 2010 OpenScape Voice OpenStage Family Administration Manual 4 53 Technical Reference Menus Memory information V2 Core dump ...

Page 326: ...rence A31003 O1010 M100 17 76A9 09 09 2010 4 54 OpenScape Voice OpenStage Family Administration Manual referenz fm Menus Core dump V2R1 Remote trace V1R5 Remote trace V2 Remote trace V2R2 Restart phone Factory reset ...

Page 327: ...referenz fm A31003 O1010 M100 17 76A9 09 09 2010 OpenScape Voice OpenStage Family Administration Manual 4 55 Technical Reference Menus HPT interface Secure shell V2 ...

Page 328: ... 1 1 Tab 2 application name Section 3 17 1 1 Tab 3 display name Section 3 17 1 1 Tab 3 application name Section 3 17 1 1 Auto restart Restart after change Section 3 17 1 1 Add Xpressions Display name Section 3 17 1 Application name Section 3 17 1 Server address Section 3 17 1 Server port Section 3 17 1 Protocol Section 3 17 1 Program name Section 3 17 1 Auto start2 Section 3 17 1 Use proxy Section...

Page 329: ...otocol Section 3 17 1 Program name Section 3 17 1 Use proxy Section 3 17 1 XML trace enabled Section 3 17 1 Debug program name Section 3 17 1 Number of tabs Section 3 17 1 1 Tab 1 display name Section 3 17 1 1 Tab 1 application name Section 3 17 1 1 Tab 2 display name Section 3 17 1 1 Tab 2 application name Section 3 17 1 1 Tab 3 display name Section 3 17 1 1 Tab 3 application name Section 3 17 1 ...

Page 330: ...Section 3 17 1 1 Auto restart Section 3 17 1 1 Network IP configuration IPv4 configuration Discovery mode Section 3 2 2 Use LLDP Med Section 3 2 2 Use DHCP Section 3 2 2 DHCP reuse Section 2 3 4 IP address Section 3 3 3 Subnet mask Section 3 3 3 Route default Section 3 3 4 DNS domain Section 3 3 6 1 Primary DNS Section 3 3 6 2 Secondary DNS Section 3 3 6 2 Route 1 IP Section 3 3 6 Route 1 gateway ...

Page 331: ...9 Good consecutive Section 3 24 9 Port configuration SIP server Section 3 5 5 2 SIP registrar Section 3 5 5 2 SIP gateway Section 3 5 5 2 SIP local Section 3 5 5 2 Backup proxy Section 3 5 9 5 RTP base Section 3 16 1 LDAP server port Section 3 15 1 LAN port type Section 3 2 1 PC port status Section 3 2 1 PC port type Section 3 2 1 PC port autoMDIX Section 3 2 1 HTTP proxy Section 3 17 1 2 LLDP MED...

Page 332: ... 3 5 9 5 Backup proxy address Section 3 5 9 5 Backup registration timer s Section 3 5 9 5 Backup transport Section 3 5 9 5 OBP flag Section 3 5 9 5 SNMP Queries allowed Section 3 3 8 Query password Section 3 3 8 Trap sending enabled Section 3 3 8 Trap destination Section 3 3 8 Trap destination port Section 3 3 8 Trap community Section 3 3 8 Diagnostic sending enabled Section 3 3 8 Diagnostic desti...

Page 333: ...n 3 25 Call recording Recorder number Recording mode Audible notification Keyset operation4 Rollover ring Section 3 9 2 LED on registration Section 3 9 2 Originating line preference Section 3 9 2 Terminating line preference Section 3 9 2 Line action mode Section 3 9 2 Show focus Section 3 9 2 Reservation timer Section 3 9 2 Forwarding indicated Forwarding shown Section 3 9 2 Preselect mode Section...

Page 334: ...tion 3 14 2 HTTPS base URL Section 3 14 2 Phone app Section 3 14 3 Use default Section 3 14 3 1 Download method Section 3 14 3 1 FTP Server Section 3 14 3 1 FTP Port Section 3 14 3 1 FTP Account Section 3 14 3 1 FTP Username Section 3 14 3 1 FTP Password Section 3 14 3 1 FTP path Section 3 14 3 1 HTTPS base URL Section 3 14 3 1 Filename Section 3 14 3 1 Hold Music FTP Use default Section 3 14 4 1 ...

Page 335: ...rt Section 3 14 6 1 FTP Account Section 3 14 6 1 FTP Username Section 3 14 6 1 FTP Password Section 3 14 6 1 FTP path Section 3 14 6 1 HTTPS base URL Section 3 14 6 1 Filename Section 3 14 6 1 Logo5 Use default Section 3 14 7 1 Download method Section 3 14 7 1 FTP Server Section 3 14 7 1 FTP Port Section 3 14 7 1 FTP Account Section 3 14 7 1 FTP Username Section 3 14 7 1 FTP Password Section 3 14 ...

Page 336: ... enterprise node Section 3 11 1 PSTN access code Section 3 11 1 International access code Section 3 11 1 Operator code Section 3 11 1 Emergency number Section 3 11 1 Initial digits Section 3 11 1 Canonical lookup Local code 1 Section 3 11 2 International code 1 Section 3 11 2 Local code 2 Section 3 11 2 International code 2 Section 3 11 2 Local code 3 Section 3 11 2 International code 3 Section 3 ...

Page 337: ...11 Section 3 16 2 G 729 Section 3 16 2 G 722 Section 3 16 2 Audio Settings Disable microphone Section 3 16 3 Disable loudspeech Section 3 16 3 General Information MAC address Section 3 24 1 Software version Section 3 24 1 Last restart Section 3 24 1 Dial plan ID6 Section 3 11 3 Dial plan status6 Section 3 11 3 Licence information Section 3 23 Password Admin Section 3 18 Confirm admin Section 3 18 ...

Page 338: ...feature Section 3 13 Managed profile Error count local Error count remote Maintenance Factory reset Section 3 21 Disable HPT Section 3 24 12 Remote trace Remote trace status Section 3 24 11 User notification3 Section 3 24 11 Remote IP Section 3 24 11 Remote port Section 3 24 11 Memory monitor Disable reboot Section 3 24 5 High threshold Section 3 24 5 Low threshold Section 3 24 5 Working Hour star...

Page 339: ...ion server 1024 65535 HTTP TCP Directory access via LDAP Only relevant for OpenStage 60 80 1024 65535 LDAP TCP DHCP Client 68 DHCP UDP DNS Client 1024 65535 DNS TCP_UDP DLS contact me service workpoint side 8085 HTTP TCP Communication with the DLS work point interface default mode 18443 HTTPS TCP SSL TLS Communication with the DLS work point interface secure mode 18444 HTTPS TCP SSL TLS Connection...

Page 340: ...on in broadcast operation 123 SNTP UDP Web server for unencrypted WBM access up to firmware version V1 4 in higher versions only encrypted connections are possible 8085 HTTP TCP Secure web Server for encrypted WBM access 443 HTTPS TCP SSL TLS OpenStage Phone Manager 65530 HTTP UDP OpenStage Phone Manager 65531 HTTP TCP Service Server De fault Port Client Default Port Protocol Stack ...

Page 341: ...ing for data I1 Unable to use LAN 802 1x error LX1 Unable to use LAN Physical connection missing LP1 Unable to Register Server timeout RT2 Unable to Register Server failed RF2 Unable to Register Authentication failed RA2 Unable to Register No number configured RN2 Unable to Register No server configured RS2 Unable to Register No registrar configured RG2 Unable to Register No DNS domain configured ...

Page 342: ...Technical Reference A31003 O1010 M100 17 76A9 09 09 2010 4 70 OpenScape Voice OpenStage Family Administration Manual referenz fm Troubleshooting Error Codes ...

Page 343: ...K National prefix digit 0 Used in front of national codes when dialled without international prefix Local national code 115 Area code within the UK here Nottingham Minimum local number length 7 Minimum number of digits in a local PSTN number e g 3335333 7 digits Local enterprise node 780 Prefix to access Nottingham numbers from within the Siemens network PSTN access code 9 Prefix to make an intern...

Page 344: ... is internal or external Parameter Example value Explanation Local code 1 780 Enterprise node prefix here Nottingham International code 1 44115943 Equivalent prefix to access numbers on this node from the PSTN Here the prefix used by the PSTN DID DDI direct inward dialing is 943 which differs from the enterprise node prefix used within the enterprise network Local code 2 722 Enterprise node prefix...

Page 345: ...nal access code Not required International gate way code Use national code Number stored in the phone book 441159432345 Dial string sent when dialing from the phone book Internal numbers Local enterprise form 1234 Internal numbers Always add node 7802345 Internal numbers Use external numbers 9432345 User entry 7222345 External numbers Local public form External access code Not required Internation...

Page 346: ... as the local phone User entry 011511234567 External numbers Local public form External access code Not required International gate way code Use national code Number stored in the phone book 4411511234567 Dial string sent when dialing from the phone book External numbers Local public form 234567 External numbers National public form 011511234567 External numbers International form 004411511234567 ...

Page 347: ...te Logo Files for OpenStage Phones 5 2 1 For OpenStage 40 1 Create a New Image Create an image with the following specifications Width 144 px Height 32 px Color Mode 1 bit monochrome Adobe Photoshop 2 Insert the Logo Place the logo image on the background e g by copying it from a source file Due to the size and color specifications some adaptations may be necessary Adobe Photoshop Example ...

Page 348: ...the background color of the skin currently selected on the phone Later the background color will be replaced by transpar ency which facilitates placing a logo on a gradient background The following table lists the hexadecimal values as used in HTML Adobe Photoshop Click on the Background Color icon on the Color palette group then type the color code without leading into the field Because of perfor...

Page 349: ...ing to the phone type Adobe Photoshop 3 Insert the Logo Place the logo image on the background e g by copying it from a source file Adobe Photoshop Example 4 Merge Layers Merge the two layers to one Adobe Photoshop In the Panel select both the background layer and the new layer containing the inserted logo Afterwards go to Layer in the Menu bar and select Merge Layers Phone Type Size px OpenStage ...

Page 350: ...rmer background colour is 100 transparent Adobe Photoshop Make sure that the background color is selected by clicking on the Background Color icon In the Tool palette click on the Eraser symbol with the right Mouse button and select the Magic Eraser Tool After this got to the Menu bar and set the Tolerance field to 0 v 6 Save the Image Finally save the image in PNG format You can now upload the lo...

Page 351: ...s is used a user name and passwort must be provided It might be feasible to use a single login pass word for all OpenStage phones 3 To enable dialing internal numbers from the corporate phonebook an LDAP entry must be provided that contains the proper number format required by OpenScape Voice In Microsoft Active Directory the standard LDAP attribute telephoneNumber is typically populated as follow...

Page 352: ... user interface of the corporate phonebook application provides a form which is used both for search and retrieval The task of an LDAP template is to map the phone s search and display fields to LDAP at tributes that can be delivered by the server In the LDAP template the fields are represented by hard coded names ATTRIB01 ATTRIB02 and so on These field names are assigned to LDAP attributes as app...

Page 353: ...mobile ATTRIB06 homePhone ATTRIB07 o ATTRIB08 departmentNumber ATTRIB09 In an LDAP template for OpenStage 40 the entries must be sorted according to the sequential number of the template labels as shown in the example underneath For OpenStage 60 80 phones it is also recommended to use pre sorted entries which will reduce the use of resources OpenStage Field LDAP Template Lables LDAP Attribute Exam...

Page 354: ...venname ATTRIB03 ipPhone ATTRIB04 otherTelephone ATTRIB05 mobile ATTRIB06 homePhone ATTRIB07 company ATTRIB08 department ATTRIB09 ATTRIB10 title ATTRIB11 mail EOF OpenStage Field LDAP Template Attribute LDAP Attribute Example Value Last name ATTRIB01 sn Doe First name ATTRIB02 givenName John Business 1 ATTRIB03 ipPhone 9991234 Business 2 ATTRIB04 otherTelephone 9992345 Mobile ATTRIB05 mobile 01771...

Page 355: ...he LDAP template you can upload it to the phone 1 Save the template under a suitable name for example ldap template txt 2 Copy the template file to the FTP server designated for deploying LDAP templates 3 Upload the file using the WBM see Section 3 14 6 LDAP Template or alternatively the Local menu or the DLS see the Deployment Service Administration Manual For an example configuration see the fol...

Page 356: ...server Server port port used by the LDAP typically 389 Authentication authentication method for the connection to the LDAP server User name only required if simple authentication is selected Password relating to the user name 3 Press Submit 5 3 5 Test If everything went well you can run a test query on your OpenStage phone 1 To navigate to the phone s corporate phonebook press the u button twice 2...

Page 357: ...xamples and HowTos How to Set Up the Corporate Phonebook LDAP 4 Enter the text to be searched For information on using the onscreen keypad see Section 3 1 Access via Local Phone step 5 5 Navigate to the Find option and press i If the query was successful at least one entry will be listed in the following manner ...

Page 358: ...ow to Set Up the Corporate Phonebook LDAP 6 Navigate to the desired entry and press g on the TouchGuide to open the context menu You can select one of the following options Dial the Business 1 number Dial the Mobile number Have the entry s details that is all attributes displayed Start a new search Clear the list of search results ...

Page 359: ...P MED the LAN switch has been set to auto negotiation whereas the phone s LAN port see Section 3 2 1 LAN Port Settings is set to 100Mbit s hence a fixed value This configuration error is discovered by LLDP MED The following sceenshots from the phone s lo cal menu will show the error messages This screenshot shows the LLDP MED operation submenu see Section 3 2 3 LLDP MED Operation Please note the s...

Page 360: ...Examples and HowTos A31003 O1010 M100 17 76A9 09 09 2010 5 18 OpenScape Voice OpenStage Family Administration Manual beispiele fm An LLDP Med Example ...

Page 361: ...n the criteria are met The following options are avail able S Send digits The digits entered are sent to the server when one of the following three conditions is satisfied a the maximum digits have been received or b the timer expires after the minimum digits have been received or c on receipt of the terminator after the minimum digits C Check for other actions If the the digit sequence entered by...

Page 362: ...ld be considered complete even though the maximum length may not be reached However the reach the minimum length must be reached by the string built from the digits entered and the terminating characters Special indication E Emergency If this character is entered here the digits matching this rule will be sent even if the phone is locked The number will be dialed immediately even when immediate di...

Page 363: ...ment Service Administration Manual 2 Navigate to IP Devices IP Phone Configuration Features Dialplan tab 3 Check Dialplan if not checked already 4 Enter a suitable Dialplan ID 5 Click on to create the first dial plan rule 6 Enter the following data Summary This rule determines that digit strings which begin with 3 and have a length of 4 digits are sent to the server without delay after the last di...

Page 364: ...trol 9 Click on to create the third dial plan rule Parameter Value Description Remarks Digit string 0 This rule matches numbers beginning with 0 In the USA this number calls the operator Action C When Minimum length Maximum length and the length of the digit string entered by the user match the Timer is started When it expires the digits are sent to the server When another digit is entered before ...

Page 365: ... beginning with 011 In the USA this digit string is the prefix international calls Action S When the entered digit string reaches the Minimum length the Timer is started On expiry the digit string is sent Minimum length 4 When the length of the digit sequence entered by the user reaches this value the Timer is started Maximum length 13 When the length of the digit sequence entered by the user reac...

Page 366: ...Examples and HowTos A31003 O1010 M100 17 76A9 09 09 2010 5 24 OpenScape Voice OpenStage Family Administration Manual beispiele fm Dial Plan V2 ...

Page 367: ... value itself a lesser number of bits can be used to encode it C CSTA Computer Supported Telecommunications Applications An abstraction layer for telecom munications applications allowing for the interaction of CTI computer applications with telephony devices and networks CTI Computer Telephony Integration This term denotes the interaction of computer applica tions with telephony devices and netwo...

Page 368: ...Protocol An authentication framework that is frequently used in WLAN networks It is defined in RFC 3748 F FTP File Transfer Protocol Used for transferring files in networks e g to update telephone software G G 711 ITU T standard for audio encoding used in ISDN and VoIP It requires a 64 kBit s band width G 722 ITU T standard for audio encoding using split band ADPCM The audio bandwidth is 7 kHz at ...

Page 369: ... consists of four number blocks of 0 to 255 each separated by a point J Jitter Latency fluctuations in the data transmission resulting in distorted sound L LAN Local Area Network A computer network covering a local area like an office or group of buildings Layer 2 2nd layer Data Link Layer of the 7 layer OSI model for describing data transmission inter faces Layer 3 3rd layer Network Layer of the ...

Page 370: ... connected device MIB Management Information Base A type of database used to manage the devices in a com munications network MWI Message Waiting Indicator A signal typically a LED to notify the user that new mailbox messages have arrived P PBX Private Branch Exchange Private telephone system that connects the internal devices to each other and to the ISDN network PCM Pulse Code Modulation A digita...

Page 371: ... products in order to analyze their voice and network quality QCU Quality of Service Data Collection Unit A service tool that collects QoS report data from IP endpoints QoS Quality of Service Provides different priority to different users or data flows or guarantee a certain level of performance to a data flow R RAM Random Access Memory Memory with read write access ROM Read Only Memory Memory wit...

Page 372: ...e 254 IP addresses are available Switch Network device that connects multiple network segments and terminal devices The for warding of data packets is based on MAC Addresses data targeted to a specific device is directed to the switch port that device is attached to T TCP Transfer Control Protocol The protocol belongs to the transport layer and establishes a connection between two entities on the ...

Page 373: ...ce over IP A term for the protocols and technologies enabling the routing of voice con versations over the internet or through any other IP based network W WAP Wireless Application Protocol A collection of protocols and technologies aiming at en abling access to internet applications for wireless devices WAP can also be used by the OpenStage phone WBM Web Based Management A web interface which ena...

Page 374: ...Glossary Nur für den internen Gebrauch A31003 O1010 M100 17 76A9 09 09 2010 X 8 OpenScape Voice OpenStage Family Administration Manual bkglos fm ...

Page 375: ...main Name 3 23 DST Zone Daylight Saving Time Zone 3 39 E Emergency Number 3 36 3 118 External Access Code 3 119 External Numbers 3 119 F FPK program timer 3 79 FTP Settings 3 131 Function Keys 1 4 1 6 1 7 G Graphics Display 1 4 1 5 Group Pickup 3 62 H Handset 1 4 1 5 1 6 1 7 I Initial Digits 3 119 Internal Numbers 3 119 International Code Local Country Code 3 118 International Gateway Code 3 120 I...

Page 376: ... PoE Power over Ethernet 2 5 6 4 Program timer FPK 3 79 PSTN 6 5 PSTN Aaccess Code 3 118 Q QCU 3 29 QoS 3 14 R Recorder adress 3 71 Recording mode 3 71 RTP 6 5 S Screensaver Download 3 148 SIP Registration 3 45 Server Addresses 3 42 Server Ports 3 44 Session Timer 3 49 Transport Protocol 3 48 SNMP 3 28 6 6 Subnet Mask 2 9 T TCP 6 6 Terminal Number 2 9 3 34 Timeout Not used 3 77 Timer FPK programmi...

Page 377: ...OperaAdminSIX fm A31003 O1010 M100 17 76A9 09 09 2010 OpenScape Voice OpenStage Family Administration Manual Z 3 Nur für den internen Gebrauch Index ...

Page 378: ...Index Nur für den internen Gebrauch A31003 O1010 M100 17 76A9 09 09 2010 Z 4 OpenScape Voice OpenStage Family Administration Manual OperaAdminSIX fm ...

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