Siemens OpenScape 35G User Manual Download Page 1

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Siemens Enterprise Communications

www.siemens-enterprise.com

Documentation

OpenScape Voice

OpenScape Desk Phone IP 35G

User Guide

V1 R3.x
V1 R4.x

Summary of Contents for OpenScape 35G

Page 1: ...Siemens Enterprise Communications www siemens enterprise com Documentation OpenScape Voice OpenScape Desk Phone IP 35G User Guide V1 R3 x V1 R4 x ...

Page 2: ...lectrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or the local authorities Proper disposal and separate collection of your old appli ance will help prevent potential damage to the environment and human health It is a prerequisite for reuse and recycling of used electrical and electroni...

Page 3: ...te this can considerably reduce the service life of the tele phone Do not expose the telephone to direct sunlight or any other source of heat as this is liable to damage the electronic components and the plastic casing Do not operate the telephone in damp environments such as bath rooms Product support on the internet Information and support for our products can be found on the Internet at http ww...

Page 4: ...phone 12 Getting to know your OpenScape Desk Phone IP 35G 13 The user interface of your OpenScape Desk Phone IP 35G 13 Navigation keys 15 Programmable function keys 15 Meaning of LED displays on function keys 16 Trunk keys on multi line phones only 17 Keypad 19 Display 21 Idle mode 21 Context dependent displays 23 Records 25 Messages 25 Calls 25 Settings menu 27 User settings 27 Control and monito...

Page 5: ...ontrol 2nd alert 43 Two calls simultaneously 43 During dialling 44 Making calls 45 Off hook dialing 45 On hook dialing 46 Immediate dialing 47 Dialing using the hot or warm line function 48 Redial 49 Consulting a second party 50 Ending a consultation call 51 Switching to the held party alternating 51 Putting on hold and retrieving successively or simultaneously 52 Connecting parties 53 Call forwar...

Page 6: ...d number 72 Example 2 Call Waiting Activating deactivating 72 Example 3 Immediate ring 72 Resetting programmable keys 73 Enhanced phone functions 74 Incoming calls 74 Deflecting a call 74 Rejecting a call 75 Configuring call forwarding 76 Setting alerts 77 Placing a call on hold 78 Call waiting second call 84 Transferring a call 89 CTI calls 92 Making calls 94 Dialing with the DDS key 94 Dialing a...

Page 7: ...109 Putting a line on hold 110 Lines with hot or warm line function 111 Connecting 112 Direct station selection keys 113 Calling a station directly 113 Call pickup 114 Deflecting a call to a DSS station 115 LED display on DSS keys 115 Settings for MultiLine keyset 116 Setting the time for a delayed ringer 116 Line preview 117 Rollover for a line 118 Privacy security 119 Deactivating the ringer 119...

Page 8: ...elective calls 135 For call acceptance 135 For call rejection 136 Anonymous calls 137 Rejecting 137 Accepting 137 Using abbreviated dialing 138 Call tracing 138 Hunt group functions 139 Making a line busy 139 Marking the last line in the hunt group chain 140 Reachability 141 Serial call 141 Parallel call 142 Parking a call 144 Call park 144 Unparking 144 Silent Monitoring 145 Active silent monitor...

Page 9: ...me 159 Setting the time 159 Setting the date 159 Setting daylight saving time 160 Automatic daylight saving time 161 Time display format 161 Date display format 162 Audio 163 Volumes 163 Settings 164 Special ringers 167 Tone and indication with an unsecured voice connection 169 Key click 170 Setting the language and country 171 Selecting a language 171 Country specific settings 173 Alarm on changi...

Page 10: ...e recording 184 Setting up a conference during recording 185 Adding conference participants 185 Your call is included in a conference during the recording 186 Putting a line on hold manually during the recording 186 Diagnostic information 188 Web interface 190 General 190 Calling up the Web interface 190 Administrator Pages 190 User pages 191 User menu 192 Fixing problems 195 Caring for your telep...

Page 11: ...f your OpenScape Desk Phone IP 35G phone These instructions should be strictly complied with to avoid operating errors and ensure optimum use of your multifunctional telephone in the network These instructions should be read and followed by every person installing operating or programming an OpenScape Desk Phone IP 35G phone This user guide is designed to be simple and easy to understand providing...

Page 12: ...cerning your communications platform can be obtained from your service technician Please have this information ready when you contact our service depart ment regarding faults or problems with the product Speakerphone quality and display legibility To ensure good speakerphone quality the area in front of the telephone front right should be kept clear The optimum distance is approx 50 cm Proceed as ...

Page 13: ...Getting to know your OpenScape Desk Phone IP 35G The following sections describe the most frequently used operating ele ments and the displays on your OpenScape Desk Phone IP 35G The user interface of your OpenScape Desk Phone IP 35G 1 2 3 4 5 3 6 7 5 8 ...

Page 14: ...re is used to prevent the listening party from hearing what is being said at the calling party s location or to prevent noise from being transmit ted to all participants in conference calls 4 With the Navigation Keys the user can navigate through the various phone functions applications and configuration menus 5 The Fixed Function Keys re programmable via WBM provide ac cess to frequently used tel...

Page 15: ...he status of a function is shown by the LED on the corresponding func tion key Your OpenScape Desk Phone IP 35G is delivered with a paper key label sheet and one clear plastic cover Write functions or names in the fields on a key label and replace the insert Key Function when key is pressed Cancel function Delete characteleft of cursor Go up one menu level In lists and menus Scroll up Set lighter ...

Page 16: ...er key label Meaning of LED displays on function keys LED Meaning of function key S Off The function is deactivated T Flashing1 1 In this manual flashing keys are identified by this icon regardless of the flashing interval The flashing interval represents different statuses which are described in detail in the cor responding sections of the manual Indicates the function status R On The function is...

Page 17: ...e in the line trunk group simultaneously functions as the secondary line on that telephone Phantom line Phantom lines are not used as primary lines by any telephones in the line trunk group Phantom lines are established when the number of lines pro vided by a communications system exceeds the number of available telephones Line utilization Private line A line that is used by a single telephone Thi...

Page 18: ... idle mode T Flashing Incoming call on the line page 109 Hold reminder is activated page 80 Flickering Outgoing call on the line The incoming call was prioritized and selected in accordance with the Automatic line selec tion for incoming calls option Fast blink ing The line is on Hold Blinking Call forwarding is activated R Illuminated The line is busy ...

Page 19: ... digits and special characters mentioned To do this press the numeri cal keys repeatedly Example To enter the letter h press the number 4 key on the keypad twice When entering text all characters available for the key pressed and the character selected are briefly displayed Character overview depends on the current language setting Taste 1x 2x 3x 4x 5x 6x 7x 8x 9x 10x 11x 12x 13x 14x 15x 16x 17x 1...

Page 20: ... and confirm each one using OK key OK Applies changes and closes the editor Delete Deletes characters from right to left Cancel Discards changes and exits the editor Mode here key can also be used to switch 123 Digits only ABC Upper case letters only Abc First letter in upper case subsequent letters in lower case abc Lower case letters only Move cursor left Moves the cursor to the left Move cursor...

Page 21: ... 17 then the idle menu opens You can call up various functions here Entries may vary The idle menu may contain the following entries Redial Ringer off Do not disturb on Mobile logon Cancel callbacks Directed pickup Back Press the Messages key to return to the idle display again for example from a call list page 25 To return to the idle display again from the Settings menu page 27 press the Setting...

Page 22: ...rawn to events in the second line Icon Explanation The ring tone is deactivated The phone lock is activated The Do not disturb function is activated A mobile user is logged on to the telephone Icon Meaning You received new voice messages New entries have been added to the call lists Local call forwarding is active B An advisory icon in front of own phone number replaced for example by call forward...

Page 23: ... menu whose options you can select using navigation keys or page 17 The range of functions available is situation specific Icon Explanation You received new voice messages New entries have been added to the call lists Local call forwarding is active B Message icon in front of own phone number replaced for example by call forwarding or mobility icon Press the Messages key to return to the telephony...

Page 24: ...ons Select the appropriate function and confirm this with OK The menu with the functions closes automatically after you have executed an action To delete info only messages press Navigation key OK Icons during a call Icon Meaning The call is active High quality voice connection G 722 The call has been disconnected You have placed the call on hold e g consultation hold Your call partner has placed ...

Page 25: ...nu You can then scroll up or down to reach the Calls menu The following calls or call attempts are logged as call lists Missed Missed calls Dialed Dialed calls with or without connection Received Answered calls Forwarded Forwarded calls The number of missed calls and unchecked calls is shown on the idle dis play Missed calls are not saved and displayed if the call journal is disabled page 104 Call...

Page 26: ...the entries in the respective call list page 103 After selecting an entry you can dial it immediately by confirming page 94 Additional notes on call lists Note the setting options for voice messages and have the possible combi nations explained to you by service personnel if necessary Missed calls are not signalled if the call journal is disabled If missed calls for this connection were answered b...

Page 27: ...keep it Exit no save If you have made a setting which you do not want to use after all or if you do not want set any of the options Back If you want to leave the main menu or submenu Press and hold the key to access the option to leave the current menu level You exit the menu by pressing the Settings key and return to idle mode page 21 Interrupting editing in the menu You can interrupt editing in ...

Page 28: ...efore the HTML address of the web inter face V View information on the phone page 175 Diagnostic Information V Provides information on all the main settings for the telephone Can pro vide valuable help in support situations page 188 Reset phone V Personal settings made via the telephone menu or the web interface can be reset to factory settings page 176 Contact your administrator for more on the n...

Page 29: ... about the operation with a message on the display and prompted to allow monitoring If administrator has activated a function on your phone which continuously transmits operating data to a server you will see the flashing icon in the upper display line Activating a diagnostic call In the event of connection problems with a specific destination the admi nistrator may ask you to enter an activation ...

Page 30: ...in Ethernet switch This means that you can connect a PC to the LAN directly via the phone The tele phone PC connection option must first be activated on the telephone by administrator Using this connection option saves one network port for each switch used and requires fewer or shorter network cables when arranged correctly OpenScape Desk Phone IP Network switch PC ...

Page 31: ...has been set up for your OpenScape Voice you can still make calls and use the functions of the failover system despite network faults for example If it happens that your telephone is no longer connected to OpenScape Voice it is registered automatically on the configured failover system The message Restr server function 1 then appears on the display Some functions may not be accessible while in eme...

Page 32: ...peaker Press the key shown The key lights up The speaker phone function is activated if nec Vol or Vol Set the call volume Suggestions for using speakerphone mode Tell the other party that speakerphone mode is ac tive Adjust the call volume while speakerphone mode is active If you have set a pattern melody page 165 on your phone it is possible that administrator has preset a different pattern melo...

Page 33: ...ne mode is about 50 cm Answering a call via the headset The phone is ringing The caller is displayed The Speaker and the Headset keys flashes OK Confirm by pressing OK or Headset Press the key shown The key lights up The headset function is activated if nec Vol or Vol Set the call volume Accept l ...

Page 34: ...l phone number and the function is configured for you in OpenScape Voice A coworker s phone rings Select and confirm the option shown in the idle phone s context menu or Lift the handset or Speaker Press the key shown or Headset Press the key shown Select and confirm the option shown j Enter and confirm the relevant phone s internal number You are connected to the calling party either via the hand...

Page 35: ...con figured for you in OpenScape Voice Select and confirm the option shown in the idle phone s context menu or Lift the handset or Speaker Press the key shown or Headset Press the key shown Select and confirm the option shown j Enter and confirm the relevant phone s internal number You are connected to your colleague s held call either via the handset or in speakerphone mode Directed pickup f Dire...

Page 36: ...key shown Replace the handset Proceed with your call This is the procedure for country setting US For all other country settings the following procedure has to be done Speaker and Hold down the key and replace the handset Then re lease the key and proceed with your call Make note of the two different processes de pending on the country setting The default country setting is US Activate if necessar...

Page 37: ...aker phone mode Lift the handset The Speaker LED goes out Open listening You can let other people in the room join in on the call Let the other party know that you have turned on the loudspeaker Prerequisite You are conducting a call via the handset Activating Speaker Press the key shown Deactivating Speaker Press the lit key ...

Page 38: ...t microphone or the handsfree microphone Prerequisite You are conducting a call Deactivating the microphone Mute Press the key shown Activating the microphone Mute Press the lit key Ending a call Select and confirm the option shown or If you are conducting a call via the handset Replace the handset or In speakerphone mode Speaker Press the lit key or In headset mode Headset Press the lit key Disco...

Page 39: ...ing on group call Yes Ring on group call No Ringer on Silent Ringtone Loudspeaker Beep Loudspeaker in Connection Handset Ringtone Loudspeaker Beep Handset Handset Open listening Beep Handset and loud speaker Beep Handset and loud speaker Open listening Beep Loudspeaker Beep Loudspeaker Speaker phone mode Beep Loudspeaker Beep Loudspeaker Ringtone off Silent Nothing Nothing in Connection Handset No...

Page 40: ... of the programmable function keys already is set to Pick up Your administrator has set up the group call such that it is only displayed through flashing of the Pick up key The phone can also ring when idle A group call is waiting The Call pickup key flashes The group call is not shown on the display Pick up Press the key shown The group call is now shown on the display with Pickup Caller for Part...

Page 41: ...opriate function is set by your administrator or Pick up Press the key with the Call pickup function or press it again if call answering was initiated via the key The speakerphone function is activated Ignoring a group call Select and confirm the option shown The phone stops signaling the group call Pickup call l Ignore f ...

Page 42: ... If messages are waiting you will be shown a list with the new messages and the messages you have already listened to sorted by status The number of the respec tive messages is indicated You can browse the list us ing the cursor keys Confirm the option shown to call the mailbox Follow the voice instructions You may need to enter a pass word Calling the mailbox directly You can also call the mailbo...

Page 43: ...r information from the first caller is displayed and you have the following options Accept Reject Deflect T The 2nd alert key flashes and you hear an alerting tone Display second caller T If you press the flashing 2nd alert key you will be shown information on the second caller and you will likewise be given the three options to choose from Return to first caller T By pressing the flashing 2nd ale...

Page 44: ...g You hear an alerting tone and the 2nd alert key flashes T Press the flashing 2nd alert key Dialling is interrupted The caller s information is displayed and you have the following options Accept Reject Deflect Note that when you set up call control the Busy when dialing page 97 function will be dis abled The exception is if you dial a number dur ing a Consult page 50 ...

Page 45: ...not be interrupted by an in coming call In this case the caller hears the busy signal Dial Redial 1 l 1 Please note the information in relation to the call journal on page 49 If you are using a dial plan and Immediate dialing is set see page 47 dialing is automatically performed as soon as the character string en tered matches an entry in the dial plan If a connection is temporarily inaccessible y...

Page 46: ...umber dialed First enter the number First enter the number The loudspeaker key illuminates when you enter the first digit j Enter the station number If nec Correct input using the navigation keys page 17 Confirm or wait until the dial delay expires see page 95 The connection is set up Redial 1 l 1 Please note the information in relation to the call journal on page 49 Dial If you are using a dial p...

Page 47: ...is configured your call is automatically dialed as soon as the string en tered matches an entry in the dial plan Activating or deactivating immediate dialing z You can also configure this setting via the Web interface page 190 Settings Press the key shown Select and confirm the option shown if nec j Enter and confirm the User password Select and confirm the option shown Select and confirm the opti...

Page 48: ...ift the handset of the phone or press the loud speaker key with a hot line immediately or with a warm line after a defined period of time a number specified by administrator is dialed Examples The phone in the lift immediately dials the reception number The phone at a patient s bed dials the ward number e g after a minute if no other number is dialed ...

Page 49: ... journal in order to use the call list This also applies for redialling the last number dialled page 104 If the call journal is disabled you will be shown the mes sage Key function unavailable on the display when you try to execute the last number redial function using a correspondingly programmed function key If you still want to access the function for redial ling the last number dialled despite...

Page 50: ...option shown in the context menu for the call connection when you intend to set up a conference with the new participant You can also use an already configured Conference key in this instance j Enter and confirm the second party s phone number Redial 1 l Consult l Start conference If you want to use a call list for the consultation select Hold in the context menu instead of Consult or press the Ho...

Page 51: ...n You are reconnected with the first party Switching to the held party alternating Prerequisite You are conducting a consultation call Select and confirm the option shown In the first display line the phone number or name and the duration of the active connection are displayed Ending an alternate operation Select and confirm the option shown The active call is disconnected and the held call is re ...

Page 52: ... Press the Hold key The key flashes The consultation or second call and the first call are put on hold Retrieving the first call Switch to the first call Hold Press the flashing Hold key You are connected with the other party The consultation or second call continues on hold Retrieving the second call Switch to the held consultation or second call Hold Press the flashing Hold key You are connected...

Page 53: ...ng up or Speaker Replace the handset or if you are in speakerphone mode press the loudspeaker key The other two parties are now connected to one another Allowing call joining z You can also configure this setting via the Web interface page 190 Settings Press the key shown Confirm if nec j Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Se...

Page 54: ... Calls call forwarding has the highest priority followed by No reply and Busy If active All Calls call forwarding is indicated on the dis play when the phone is idle Forwarded calls can be logged in a call list see page 25 The menu Forwarding offers you three types of call for warding All calls Destination phone number Busy Destination phone number No reply Destination phone number A phone number ...

Page 55: ...ge Set forward on to is displayed with the number of the last forwarding destination and you have the following options Accept Set a forwarding destination Edit call forwarding Cancel Use last forwarding destination Select and confirm the option to use the last saved des tination for All calls again Call forwarding to this desti nation is immediately activated for All calls and the key illuminates...

Page 56: ...ding destination Edit call forwarding Cancel Select and confirm the option shown Three types of call forwarding are offered in the settings menu All calls Busy No reply Save destination phone number Select and confirm type of forwarding here for instance All calls Select and confirm the option shown j Enter edit and confirm the destination phone number You can also enter the call forwarding settin...

Page 57: ...ination phone numbers The current destination phone number for a call for warding type is copied For example the current desti nation phone number for All calls should also become the current destination phone number for No reply Prerequisite You have configured the key for Variable call forwarding see page 70 Forward Press the Variable call forwarding key The pop up menu opens Select and confirm ...

Page 58: ...tings Press the illuminated key to open the call display If All calls was activated the forwarding destination is dis played with the forwarding symbol and the key illumi nates The Busy and No reply types of call forwarding are not displayed Activate deactivate call forwarding Prerequisite There is already a forwarding destination configured for the relevant forwarding type and you have configured...

Page 59: ...rwarding is activated This type of call forwarding is deactivated with Turn off Call forwarding settings can appear as follows All calls 3339 default setting is off Busy 3335 No reply 3336 Settings Press the illuminated key to open the call display If All calls was activated the forwarding destination is dis played with the forwarding symbol and the key illumi nates The Busy and No reply types of ...

Page 60: ...ings for call forwarding via the user menu page 76 Hold Press the Variable call forwarding key Within three seconds Select and confirm the option shown Select and confirm the type of call forwarding Select and confirm the option shown j Enter the desired time in seconds and confirm your en try The set time is displayed with the option Call for warding is activated Settings Press the illuminated ke...

Page 61: ...n create a call forwarding chain consisting of sev eral telephones where the last member of the chain is your phone A popup window opens on your phone s screen with the following information Who is calling Who forwarded first or last The reason for the forwarding is displayed by an icon You can set whether the station that forwarded first or last is displayed see page 77 ...

Page 62: ...he option shown Deleting callback requests You can delete scheduled callback requests if you no longer need to return a call for example at the end of the working day Prerequisite At least one callback was requested The phone is idle Select and confirm the option shown All callback requests are deleted This option must be activated by your administra tor This option is only available if both you a...

Page 63: ...he option shown The callback request is deleted The caller s phone num ber is added to the missed calls list Allow callback z You can also configure this setting via the Web interface page 190 Settings Press the key shown Confirm if nec j Enter and confirm the user password Select and confirm the option shown Confirm Select and confirm the option shown Select and confirm to activate the callback f...

Page 64: ... in the missed calls list This list provides information on the missed call and lets you call back the number directly call lists page 25 Missed calls are not saved and displayed if the call journal is dis abled page 104 Messages Press the key shown Select and confirm the option shown Select and confirm the option shown Select and confirm the entry you want Confirm The phone number associated with...

Page 65: ...switch between the two key levels The keys can also be programmed via the Web interface page 190 List of available functions 1 Unallocated 17 Group pickup 2 Selected dialing 18 Repertory dial 3 Repeat dialing 19 Feature toggle 4 Forward all calls 20 Show phone screen 5 Forward no reply 21 Directed pickup 6 Forward busy 22 Release 7 Ringer off 23 Callback 8 Hold 24 Cancel callbacks 9 Alternate 25 C...

Page 66: ... confirm the option shown You are prompted to press the key you wish to program Select key to be programmed S Press the key you want to program until the input field opens The key illuminates continuously Select and confirm the option shown to program the first level or Select and confirm the option shown to program the second level Select and confirm the required function in the list e g Do not d...

Page 67: ...onfirm the required function Select and confirm this option to enter a destination phone number j Enter and confirm a stations s destination phone num ber You can select and insert special characters in the dial ing sequence Clear call Make consultation Make normal call Pause The menu also offers the following functions Move cursor right and left Copy Paste Mode selection Cancel OK Select and conf...

Page 68: ...ou want to program until the input field opens The key illuminates continuously Select and confirm the option shown to program the first level for instance Select and confirm the required function Select and confirm this option to enter a code j Enter and confirm the code see page 152 Select and confirm the option shown Normal f Feature toggle f Setting f Save Exit l ...

Page 69: ...usly Select and confirm the option shown to program the first level for instance Select a forwarding type Forward all calls Forward no reply Forward busy Select and confirm the required function Select and confirm this option to enter the forwarding destination j Enter and confirm the phone number of the forwarding destination Select and confirm the option shown Normal f Forward all calls f Settin...

Page 70: ...lls page 55 Edit the call forwarding page 56 Prerequisite You have accessed the programming mode S Press the key you want to program until the input field opens The key illuminates continuously Select and confirm the option shown to program the first level for instance Select and confirm the option shown Select and confirm the option shown Built in fwd Normal f Built in fwd f Save Exit l ...

Page 71: ... Desk Phone IP 35G Write the function or name in the label fields on the strip and replace the inserted plastic strip on your OpenScape Desk Phone IP 35G with your new strip With a computer via the Internet You can find the key labeling tool together with the user interface at http wiki siemens enterprise com index php Key_Labelling_Tool Select the appropriate key labeling tool in your lan guage Y...

Page 72: ... or deactivate call waiting functionality even during a call The prerequisite for this is that a second call is permitted page 87 By de fault a second call is permitted T Press the Call Waiting key The key goes out The sec ond call function is deactivated The call is rejected or forwarded Example 3 Immediate ring This function allows you to switch the preset delay page 116 on and off for all line ...

Page 73: ... the user password Select and confirm the option shown to switch to the Reset user data menu Select the option shown Select and confirm the option shown to delete the con tent of all keys Select and confirm Reset selected user data The con tents of the keys you configured are deleted User Reset Function key data m Yes f Reset phone Keys which can only be configured by administra tor remain unchang...

Page 74: ... prompted to enter a desti nation phone number for call deflection j Enter and confirm the destination phone number The call is deflected Permitting call deflection z You can also configure this setting via the Web interface page 190 Deflect must be authorized by adminis trator Settings Press the key shown Select and confirm the option shown if nec j Enter and confirm the user password Select and ...

Page 75: ...r Yes or No Rejecting a call You can reject an incoming call Prerequisite An incoming call is displayed or signaled Reject must be authorized by administrator Select and confirm the option shown The caller hears a busy signal Yes l Default destination f Entering a destination phone number is not man datory when call deflection is active If you want to deflect an incoming call you are prompted to e...

Page 76: ...c j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Configuring forwarding Select and confirm the option shown For a description of the settings see chapter Call for warding page 54 You can also enter the call forwarding settings via the Forwarding key page 55 User Configuration Incoming calls Forwardin...

Page 77: ...lect and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the Yes No con text menu or Select and confirm the option shown Select and confirm the option shown or Select the option shown Select and confirm Display last Display first Select and...

Page 78: ...ing line keys On multi line telephones you can use the line keys to place ongoing calls on hold R Press the corresponding line key The line key LED starts flickering The call is now on hold Retrieving a held call T Press the corresponding line key The line key LED lights up The call is retrieved Hold f If you do not retrieve the held call after a defined time interval a reminder beep sounds three ...

Page 79: ...p menu ap pears on the display Select and confirm the option shown to resume the call in speakerphone mode or Select and confirm the option shown to disconnect the call Retrieve held call l Disconnect f If you enabled Hold and hang up page 82 the call is placed on hold for a defined time inter val page 81 before the prompt is displayed with a recall to retrieve the call or disconnect You can howev...

Page 80: ...ttings Press the key shown Select and confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown User Configuration Connected calls Allow hold rem No f Yes l Save Exit l ...

Page 81: ...minutes Press 0 to deactivate the delay z You can also configure this setting via the Web interface page 190 Settings Press the key shown Select and confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown j Enter a value between 1 and 99 in the input mask and confirm Select and...

Page 82: ...the held call z You can also configure this setting via the WEB Surface page 190 Settings Press the key shown Select and confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown In the context menu select and confirm the option shown to activate the function or Select and confir...

Page 83: ...ng via the Web interface page 190 Settings Press the key shown Select and confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown User Configuration Connected calls Music on hold No f Yes l Save Exit l ...

Page 84: ...y is on hold During the call with the second party additional func tions are available for selection Alternate see page 51 Complete transfer see page 53 Conference see page 98 Blind transfer see page 89 Hold see page 78 put on hold and retrieve second and first call succes sively page 52 Consultation call from second call If the second call is your active call you can initiate a consultation call ...

Page 85: ...s allowed page 87 Select and confirm the option shown The caller still hears the on hook signal You can subse quently Accept Reject or Deflect the second call While the ignored second call continues to wait from the active call you can make a consultation call initiate a conference toggle between the consultation call and your call party transfer a call A third call would be rejected with the busy...

Page 86: ...r The second call is deflected to the destination speci fied You are reconnected with the first party Connecting parties Select and confirm the option shown The other two parties are now connected to one another You can now hang up or dial another number for instance or Connect by hanging up Prerequisite Connecting by hanging up is activated ask your administrator and Switch assignment must be set...

Page 87: ...ion shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Assuming Allow call waiting is generally activated you can toggle the configured sensor key to switch call waiting on off page 72 If the Call waiting second call function is deacti vated a caller hears the busy...

Page 88: ...ting via the Web interface page 190 Settings Press the key shown Select and confirm the option shown if nec j Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown User Configuration Connected calls Toggle associate No f Yes l Save Exit l...

Page 89: ...ain the key shown The display returns to idle following successful transfer Blind transfer Select and confirm the option shown j Enter the phone number of the second party to whom you want to transfer the call OK Confirm or wait until the autodial delay expires The display returns to idle following successful transfer Transferring with consultation You can announce a call to a recipient before tra...

Page 90: ...l Replace the handset or if speakerphone mode is active press the lit Speaker key to transfer the call If the party does not answer you will be called back by the first party Allowing call transfer z You can also configure this setting via the Web interface page 190 Settings Press the key shown Select and confirm the option shown if nec j Enter and confirm the user password Select and confirm the ...

Page 91: ...ing via the Web interface page 190 Settings Press the key shown Select and confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Confirm the option shown to activate the callback func tion Select and confirm the option shown User Configuration Outgoing calls Transfer on ring ...

Page 92: ...ation on the operation of the configured CTI ap plication can be found in the corresponding user guide z You can also configure this setting via the Web interface page 190 Prerequisite The option was programmed by your ad ministrator Settings Press the key shown Select and confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm t...

Page 93: ...nistrator z You can also configure this setting via the Web interface page 190 Settings Press the key shown Select and confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option s...

Page 94: ...ling is initiated Dialing a phone number from a list The following call lists are available in the Calls directo ry Missed Dialed Received Forwarded Messages Press the key shown Select and confirm the option shown Select and confirm the option shown Select and confirm the appropriate list entry The phone number associated with the list entry is di aled If you have not already lifted the handset co...

Page 95: ...hone was idle or if it was entered for a consultation call when the handset was off hook Speaker pressing the loudspeaker key This only works if the phone number was entered when the phone was idle and the loudspeaker key was not lit or if the phone number was entered for a consultation call and the loudspeaker key was not lit If an emergency number is preset by your admin istrator the autodial de...

Page 96: ...nfigure this setting via the Web interface page 190 Settings Press the key shown Select and confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown j Enter a value in the input mask and confirm Select and confirm the option shown The setting does not affect automatic emergency ...

Page 97: ...so configure this setting via the Web interface page 190 Settings Press the key shown Select and confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown User Configuration Outgoing calls Busy when dialing N...

Page 98: ...connection you want to clear down or On the display select and confirm the second connec tion you want to clear down Select and confirm the option shown You are now in volved in a one to one call with the remaining call party or Conference 1 Party f 2 Party m Disconnect l If you already are involved in a secure connection with a party when you initiate a consultation call the original party is pla...

Page 99: ...d from the confer ence call Disconnecting a party Select and confirm the option shown in the menu Both connections are cleared down the conference is cleared down Allowing a local conference This option allows or blocks the Conference function z You can also configure this setting via the Web interface page 190 Settings Press the key shown Select and confirm the option shown if nec j Enter and con...

Page 100: ...also configure this setting via the Web interface page 190 Settings Press the key shown Select and confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown User Configuration Connected calls Allow exit conf ...

Page 101: ...nce on hold leave the conference Conducting a consultation call Select and confirm the option shown in the Confer ence context menu If the party answers you can toggle between the party and the conference connect the consultation call to another called party end the consultation call and return to the confer ence add the consultation call party to the conference Conference f Consult f If you inten...

Page 102: ... in the Confer ence context menu The conference is placed on hold and you can consult with someone in your office for in stance Leaving a conference Select and confirm the option shown in the Confer ence context menu You are disconnected from the conference call and can dial another number for in stance The other call partners remain connected Conference f You can also use the Conference key inste...

Page 103: ...e select and confirm the list of missed calls The list is sorted chronologically with the most recent caller first You can use the Navigator keys to browse through the list Select and confirm the appropriate list entry The phone number is dialed Delete all entries Messages Press the key shown Select and confirm the option shown For instance select and confirm the list of dialed num bers Select and...

Page 104: ...d Select and confirm the option shown Select and confirm the option shown Select In the context menu select and confirm to deactivate the call journal The message Call Log is disabled is shown on the display or In the context menu select and confirm to reactivate the call journal Select and confirm the option shown When you deactivate the call journal please note that the customary last number red...

Page 105: ...ups are set up z You can also configure this setting via the Web interface page 190 Settings Press the key shown Select and confirm the option shown if nec j Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu for all missed calls Missed calls that have been answered by other subscribers...

Page 106: ... settings for your multi line phone Refer to the following sections for a detailed description of the individual components Introduction to multi line phones page 12 Lines and line keys page 17 Incoming calls Depending on your individual settings you will be noti fied of incoming calls page 164 Accepting calls for the primary line In this case the telephone behaves in the same way as a single line...

Page 107: ...andset or press speakerphone key S Press the required line key j Enter the phone number or use redial for example The connection is set up Automatic trunk seizure Prerequisite Your administrator has configured auto matic trunk seizure or Speaker Lift the handset or press speakerphone key R The line defined during configuration is seized j Enter the station number The connection is set up Accept l ...

Page 108: ...has been dialed previously Confirm The connection is set up Forwarding calls for primary line The call forwarding can only be activated for the primary line Which call forwards are possible how they are con figured and activated can be found from page 54 Call forwarding information Prerequisite Your administrator has activated For warding shown If you have activated one of the forwarding types on ...

Page 109: ...sferring a call page 89 Conference page 98 Functions available exclusively for the primary line Call lists page 25 Voicemail page 25 Call forwarding page 54 Do not disturb page 120 Making and receiving calls with multiple lines Accepting a waiting call Prerequisite You are conducting a call At the same time a call is incoming on another line Call on line 1 T Press the line key for line 2 The call ...

Page 110: ...nected On phones connected to the line a user can press the relevant line key and accept the held call During a consultation call or after accepting a waiting call the hold function cannot be used All multi line users that share the line on which the call is being held page 17 can now pick up the held call To prevent other users from an swering the held call you must place the call on Consultation...

Page 111: ...y dials the reception number The phone at a patient s bed dials the ward number e g after a minute if no other number is dialed Entering a number for the hot and warm line func tion Specify which number should be dialed when the hot or warm line function is activated z You can also configure this setting via the Web interface page 190 Settings Press the key shown Select and confirm the option show...

Page 112: ...evant line page 117 you have to press the line key a second time following the preview in order to connect The key of a secondary line illuminates it is busy You want to connect to the call R Press the illuminated line key A conference is estab lished You are connected to the parties on the second ary line The key continues to illuminates and the con ference is shown on the display You can now Put...

Page 113: ...ey lights up and a con nection is established Consultation with the DSS station Prerequisite You are conducting a call and administra tor has configured the DSS key for consultation S Press the relevant DSS key for the consultation The key lights up and a connection is established If the station answers you can toggle transfer the first call or initiate a conference administrator can configure the...

Page 114: ...hone key You are connected with the other party Rejecting a call Prerequisite administrator must activate the reject op tion for DSS keys and auto answer must be deactivated page 92 T Press the DSS key The call is routed to your primary line and rings Select and confirm the option shown in the pop up menu The caller hears a busy signal Direct pickup Prerequisite The auto answer function must be ac...

Page 115: ...y flashes S Press the relevant DSS key The call is deflected to the DSS station If the DSS station does not answer you can pick up the call by pressing the DSS key LED display on DSS keys DSS Key Explanation S Off The line is in idle mode T Flashes You can accept a call for the DSS station via the key The call is routed to your primary line when the call is accept ed R Illuminates The line is busy...

Page 116: ...er Specify the length of time before a held call should be signaled on a line z You can also configure this setting via the Web interface page 190 Settings Press the key shown Select and confirm the option shown if nec j Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the required lin...

Page 117: ...p window opens and you receive information about the caller Press the line key again to accept the call or wait until the popup clos es itself after a specified period of time The preview function is switched off and has to be switched on again for a further operation Permanent preview Prerequisite Your administrator has activated the per manent preview function S Press the Preview key This way th...

Page 118: ...y ac tive microphone and the corresponding line key blinks or Z T The ringer melody set sounds briefly approx 3 seconds via the loudspeaker and the corresponding line key blinks or Z T You hear a short notification tone Z T k The telephone rings using the configured call signal the corresponding line key blinks and a pop up menu con taining the available information is displayed The ringer melody ...

Page 119: ... confirm the option shown Reactivating the ringer Hold down the key in idle mode until the Ringer off icon disappears from the display The ringer is reactivated or You can also activate the function using the option in the idle menu page 21 Select and confirm the option shown or Deactivating the ringtone with a key Prerequisite The Ringer off key must be pro grammed page 65 S Press the Ringer off ...

Page 120: ...disturb function or Enabling disabling DND via the idle menu Select and confirm the option shown in the idle menu The Do not disturb icon appears page 22 or Select and confirm the option shown The do not dis turb icon is deleted On multi line telephones page 12 you can only activate the Do not disturb function for your primary line You can also use the programmable key to acti vate the Do not dist...

Page 121: ... and confirm the option shown if nec j Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown User Configuration Incoming calls Handling f Allow DND No f Yes l Save Exit l ...

Page 122: ...edefined period of validity You will have to create a new password when the period ends The message Change Password 1 days left will alert you to this at the appropriate time The message Password has expired appears when the validity period is over Confirm Change password and change the password as described in this section If you repeatedly enter the wrong password 2 to 5 times additional attempt...

Page 123: ...elect and confirm the option shown j Enter the current password at least six characters text entry see page 19 and confirm your entry Select and confirm the option shown j Enter a new password at least six characters and con firm text entry see page 19 Select and confirm the option shown j Enter the new password again and confirm with OK Select and confirm the option shown User Security Change use...

Page 124: ...0000 to deactivate the password Confirm entry at least 6 characters text entry see page 19 Select and confirm the option shown j Enter six zeros 000000 to deactivate the password for text input see page 19 and confirm Select and confirm the option shown The deactivation of the password prompt does not affect the Web interface page 190 or CTI applications that use a password prompt As long as the u...

Page 125: ...shown Confirm The Locked phone icon appears on the dis play page 22 or Settings Press the key shown Select and confirm the option shown j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown The phone is locked You can only lock the phon...

Page 126: ...r password or enter and confirm the administrator password The phone is unlocked if the password is cor rect If an emergency number has been entered on the telephone by administrator Emergency call will be offered on the display once you have acti vated the phone lock You can also dial the emer gency number via the keypad User unlock Admin unlock If the telephone is locked an emergency number ente...

Page 127: ...he following scenarios are possible Logging on and off at the same phone Log on as a mobility user page 128 Log off as a mobility user page 129 Logging on and off at different phones In these cases administrator may have made the fol lowing settings Log on at a remote phone with forced logon when the user is still logged on at that phone page 130 Delayed logon at a remote phone with forced logon w...

Page 128: ...display context menu page 21 and confirm The Mobility logon dialog appears You are prompted to enter your mobility ID j Enter and confirm Mobility ID usually a telephone num ber You are prompted to enter the password j Enter and confirm the user password The following messages appear on the display Logging on mobile user Validating Registering Downloading user data Once you have completed logon th...

Page 129: ... context menu Select and confirm page 21 the option shown in the idle display context menu Is displayed You briefly have the option to cancel the logoff otherwise the logoff process is launched In the graphic display the following messages appear Logging off mobile user Uploading user profile Registering Downloading user data After you have logged off the mobility icon is hid den Mobile logoff f M...

Page 130: ...phone is busy Logon via a key If a program key is configured for Mobility S Press the Mobility program key or Logon via the context menu Select and confirm the option shown in the idle display context menu page 21 You are prompted to enter your mobility ID j Enter and confirm Mobility ID usually a telephone num ber You are prompted to enter the password j Enter and confirm the user password The fo...

Page 131: ...ext menu page 21 You are prompted to enter your mobility ID j Enter and confirm Mobility ID usually a telephone num ber You are prompted to enter the password j Enter and confirm the user password The following mobility messages appear in the display Validating Logging off elsewhere Registering Downloading user data Once logon is complete the Mobility program key LED lights up and the mobility ico...

Page 132: ...e keys be cause those linked to LEDs are used to display the func tion status as either on LED on or off LED off The LED indicates the status of the function on the server and can therefore change without any of the program mable keys being pressed Example Switching between Line busy and Line free see also page 139 Prerequisite Your administrator configured a program mable key with the function Bu...

Page 133: ...the handset j Enter the code see the table of codes page 152 to transmit the caller information Z You hear a confirmation tone or an announcement Activating If your administrator activated caller ID transmission for your phone you can deactivate this setting as follows Lift the handset j Enter the code see the table of codes page 152 to suppress the caller ID Z Wait until you hear the confirmation...

Page 134: ... the phone number of the party you want to contact Caller ID transmission is reactivated after this call Temporarily deactivating anonymous calling for the next call If your administrator suppressed caller ID transmission for your phone you can enable this setting for the next call as follows Lift the handset j Enter the code see the table of codes page 152 Z Wait until you hear the confirmation t...

Page 135: ...e that the party refuses to accept any calls with this number or the call is forwarded to an external phone number Contact your administrator for information on how your OpenScape Voice is configured on site Lift the handset j Enter the code see the table of codes page 152 Various announcements deliver the following informa tion the name of the feature selective call acceptance the current status ...

Page 136: ...he caller is no tified that the called party rejects calls from this num ber If the caller s number is not in the selection list the call is to you as usual Lift the handset j Enter the code see the table of codes page 152 Various announcements deliver the following informa tion the name of the feature selective call rejection the current status active or inactive the current scope of the selectio...

Page 137: ...ne number from being transmitted In this case you are not informed that a call was reject ed Lift the handset j Enter the code see the table of codes page 152 Accepting You can also accept calls from parties that activated a data protection feature for example caller ID suppres sion to prevent their phone number from being trans mitted Lift the handset j Enter the code see the table of codes page ...

Page 138: ...trally and managed by your administrator Lift the handset j Enter the code see the table of codes page 152 fol lowed by a number between 0 and 999 for the phone number you want to dial The number is automatically dialed Call tracing You can request automatic tracing of the last received internal call This is particularly suitable for identifying malicious irritating or troublesome calls n Lift the...

Page 139: ...n for distributing calls to a group of telephones If you want another member of the group to pick up an incoming call you can set your telephone to signal the busy status for your line to the other members of the hunt group Hunt group calls will then no longer be for warded to your telephone Making a line busy This prevents this line being used for calls in a hunt group Activating Lift the handset...

Page 140: ...ng for a free line in the hunt group chain after it reaches this line Activating Lift the handset j Enter the code see the table of codes page 152 Z Wait until you hear the confirmation tone Deactivating Unmark the line as the end of the hunt group chain Lift the handset j Enter the code see the table of codes page 152 Z Wait until you hear the confirmation tone ...

Page 141: ...o 30 digits Lift the handset j Enter the code for the edit mode see code table page 152 The edit mode opens and you hear an announcement with the following information Feature name Current status active inactive Number of numbers currently on the serial call list You are prompted to do one of the following Activate deactivate the feature only if numbers are already entered in the list Call up the ...

Page 142: ...de for the edit mode see code table page 152 The edit mode opens and you hear an announcement with the following information Feature name Current status active inactive Number of numbers currently on the parallel call list You are prompted to do one of the following Activate deactivate the feature only if numbers are already entered in the list Call up the numbers currently entered in the list Add...

Page 143: ...el call via code You can activate deactivate the parallel call without hav ing to change to edit mode Prerequisite You have already entered numbers in the parallel call list Lift the handset j Enter the code to activate or deactivate the parallel call see code table page 152 ...

Page 144: ...ng followed by a line number see code table page 152 You receive a confirmation tone The caller hears a wait ing melody Replace the handset Tell your colleague that a call for him is parked and give him the line number Unparking To unpark the call your colleague must proceed as fol lows Lift the handset j Enter the unparking code see code table page 152 He is prompted to enter a line number j Ente...

Page 145: ...o the call but so that Station B does not notice but so that you can still talk to Station A You can hear and talk to station A You can hear station B but cannot talk to him be cause he cannot hear you Station A and B can hear and speak to each other Lift the handset j Enter the code for active silent monitoring and the des tination number see code table page 152 You are connected to the call and ...

Page 146: ...cannot hear you You can hear station B but cannot talk to him be cause he cannot hear you Station A and B can hear and speak to each other Lift the handset j Enter the code for active silent monitoring and the des tination number see code table page 152 You are connected to the call and can listen End the silent monitoring unnoticed by replacing the handset Your phone internal station A internal o...

Page 147: ...ngs to the same collective group as you and has likewise been assigned a member number The team member s phone has a loudspeaker One way Intercom and or a speakerphone function Two way Intercom Automatic answering is activated for the team member The team member s phone is idle The member numbers of the callers are known for the One way Intercom and Two way Intercom func tions You can cancel One w...

Page 148: ...ber number are programmed on a sensor key S Press the programmed sensor key A connection to that member s loudspeaker will immediately be estab lished You can speak to the destination caller via your speakerphone Two way Intercom From your phone you can directly call any team mem ber whose telephone has a speakerphone function The loudspeaker and microphone of the destination phone are switched on...

Page 149: ...on will be switched on Z As soon as the connection has been established you will hear a confirmation tone and can reach the destina tion caller via this caller s speakerphone function Announcing the local phone number You can use this function in order for example to iden tify the phone number of a phone in a conference room if it is not indicated on the display Lift the handset j Enter the code f...

Page 150: ... retrieval The last answered call The last missed call The last picked up call group call Lift the handset j Enter the code for dialling the last answered caller see code table page 152 The phone number is dialled and the connection is established Retrieving and dialling the phone number of the last caller dialled Instead you can also use the normal redial functions of your phone as usual Lift the...

Page 151: ... of hours call function configured ringing when the office is closed you can pick up the call early from your phone You can also forward your phone to the phone with the out of hours call function before leaving the office so that colleagues who have not yet left can pick up calls for you Lift the handset j Enter the code see code table page 152 for the out of hours call pickup in order to pick up...

Page 152: ...us calls page 137 Using abbreviated dialing page 138 Call tracing page 138 Making a line busy on page 139 Making a line busy off page 139 End of hunt group chain on page 140 End of hunt group chain off page 140 Edit mode for serial call page 141 Edit mode for parallel call page 142 Activating a parallel call page 143 Deactivating a parallel call page 143 Parking a call page 144 Unparking a call pa...

Page 153: ... connection is being es tablished or has been established Calls with a low Impact Level are treated in a particular way either through their own icons text labels and or a special ringtone It should be noted that the Impact Lev el causes no restriction when using the phone either during or prior to connection Calls of the same or a higher Impact Level IL are not identified in any particular way To...

Page 154: ...the loudspeaker key or via the headset Answering forwarded calls The phone rings with the defined ringtone for calls with a lower IL The caller is shown with a special icon the forwarding icon and the advisory Lower IL Lift the handset You can also answer the call if appropriate using the loudspeaker key or via the headset Answering a second call The phone rings with the defined ringtone for secon...

Page 155: ...ower IL If you are forwarding a partner with a lower IL to a part ner with a higher IL this will be displayed when the con nection is established Prerequisite The Deflect function is approved by the administrator A call with a lower IL rings Select and confirm the option shown j Enter and confirm the phone number The connection is set up A special icon the forwarding icon and the advisory Lower IL...

Page 156: ... a con ference call At least one of the partners belongs to the lower IL zone The advisory Lower IL is displayed in the Conference line Reconnecting You have ended a consultation call for example by re placing the handset The held partner is awaiting retriev al If the held call has the status of a lower IL the advisory Lower IL will also be displayed Confirm the option shown You are reconnected wi...

Page 157: ... You can also configure this setting via the Web interface z page 190 Settings Press the key shown Select and confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown or Set and confirm the contrast Select and confirm the option shown User Phone Display f Contrast f Save Exit l ...

Page 158: ...rm the user password Select and confirm the option shown Select and confirm the option shown The time set is displayed j Enter and confirm the time Select and confirm the option shown Setting the date Settings Press the key shown Select and confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown The date set is d...

Page 159: ...erence between daylight saving and standard time Prerequisite Auto DST is deactivated page 161 Enter the difference to be used for daylight saving time z You can also configure this setting via the Web interface page 190 Settings Press the key shown Select and confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option sho...

Page 160: ...irm the option shown Daylight saving time must be manually set if a No is en tered for Auto DST page 160 Time display format z You can also configure this setting via the Web interface page 190 Settings Press the key shown Select and confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown The format set is displa...

Page 161: ...ngs Press the key shown Select and confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown The format set is displayed Select and confirm the format you want Select and confirm the option shown User Locality Date format dd mm yyyy f yyyy mm dd f Save Exit l ...

Page 162: ...re this setting via the Web interface page 190 Example Handset Settings Press the key shown Select and confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown or Set and confirm the volume Select and confirm the option shown User Audio Volumes Handset f Save Exit l ...

Page 163: ...lect and confirm the option shown Select and confirm the room character in the context menu for example Normal Select and confirm the option shown Ringtone If your administrator has loaded suitable files to the phone you can select a realtone file in mid midi or wav format for the ringer tone If no individual audio files are available the pattern ringtone is preset z You can also configure this se...

Page 164: ... confirm the user password Select and confirm the option shown Select and confirm the option shown Select the required pattern melody between 1 and 8 e g 4 You will immediately hear the corresponding Ringer melody Confirm the selected Ringer melody Select and confirm the option shown Pattern sequence z You can also configure this setting via the Web interface page 190 Prerequisite You have choosen...

Page 165: ...ng via the Web interface page 190 Settings Press the key shown Select and confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the setting you want in the context menu Standard mode or US mode Select and confirm the option shown Headset socket Enter the type of headset here z You can also co...

Page 166: ...s calling You can assign special ringtones to following call types Internal External Recall Emergency Preposition The administrator has enabled the special ringers z You can also configure this setting via the Web interface page 190 Settings Press the key shown Select and confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm th...

Page 167: ...n Select the required pattern melody between 1 and 8 e g 4 You will immediately hear the corresponding Ringer melody Confirm the selected Ringer melody Select and confirm the option shown Select the required Ringer tone sequence between 1 and 3 e g 2 You immediately hear the set Ringer mel ody with the select Ringer tone sequence Confirm the selected setting Select and confirm the option shown Ava...

Page 168: ...Secure connection setup is the prefer ence set by your administrator z You can also configure this setting via the Web interface page 190 Settings Press the key shown Select and confirm the option shown if nec j Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the c...

Page 169: ... and confirm the option shown if nec j Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Adjusting the volume for the Key click Select and confirm the option shown For instance select and confirm a medium volume level You can also select one of the following three options Low Medium High Off for no click Key selection Select and confirm the...

Page 170: ...ng via the Web interface page 190 Settings Press the key shown Select and confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown The language set is displayed Select and confirm to set the required language in our example English Select and confirm the option shown User Locality Language Deutsch f English f Save...

Page 171: ...ileiro 4 Catal 5 6 Dansk 7 Deutsch 8 Eesti keel 9 English 10 English US 11 EspaÒol 12 FranÁais 13 Hrvatski 14 Italiano 15 Latvieöu Valoda 16 Lietuviu Kalba 17 Magyar 18 Nederlands 19 Norsk 20 Polski 21 PortuguÍs 22 Rom na 23 Slovencina 24 Slovenski Jezik 25 Srpski Jezik 26 Suomi 27 Svenska 28 T rkÁe 29 30 31 32 33 34 35 Ceština Русски ...

Page 172: ...Select and confirm the option shown You may choose from the following countries User Locality Country DE f US f 1 The phone displays the current setting Save Exit l 1 Argentinien AR 20 Luxembourg LU 2 Australia AT 21 Mexico MX 3 Austria AU 22 Netherlands NL 4 Belgium BE 23 New Zealand NZ 5 Brazil BR 24 Norway NO 6 Canada CA 25 Poland PL 7 China CN 26 Portugal PT 8 Chile CL 27 Russian FederationRU ...

Page 173: ...tting via the Web interface page 190 Settings Press the key shown Confirm the option shown if nec j Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu The advisory function is activated Confirm the option shown User Configuration Connected calls Lower...

Page 174: ...ess of the Web interface This address is specified in the address line of the Internet browser and is used to call the Web interface of the phone in the browser DNS domain The DNS domain that can be assigned to the telephone in addition to the IP address e g http my OpenScape DeskPhone IP 35G phone LAN PC RX The network or PC interface data packets received are illustrated dynamically as columns L...

Page 175: ...ts All entries are deleted Programmable keys All personalized programming is deleted see also page 73 Attention All data is reset without a warning tone Initiating the reset Settings Press the key shown until the Menu tab is active Confirm if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown The user data is reset to factory settings ...

Page 176: ... Manual AutoStart All Calls Disabled The following settings are possible to audibly signal the recording Repeated Single Shot Off Check with your administrator as to which settings were made for your phone Mode ALL CALLS The telephone starts and stops the recorder automatically in order to ensure that all calls are being recorded Mode MANUAL You decide when the recorder is started and stopped or p...

Page 177: ...anations of recording Recordable calls A recordable call is any call that has a call connection status on the telephone This can be any incoming or outgoing call It is immaterial here whether a call is set up directly via the telephone or via an application Outgoing Incoming Consultation Pickup Reconnect Second call Connected call Conference1 Automatic call acceptance Secured or unsecured line Non...

Page 178: ...d your call partner The audible advisory can also be switched off Please check with the relevant administrator Multiline There is no difference between multi line calls and sin gle line calls when it comes to recording calls If record ing has started the call is recorded otherwise not The recording status of a line continues as long as calls are connected to this line For example if line A is bein...

Page 179: ...ly in this mode Manual call recording Activating or deactivating call recording when the telephone is in idle mode Prerequisite Manual mode is selected The recording button is configured and indicates the status Select the option shown in the telephone s context menu to enable the option or disable the option or S Press the recording button to enable the option the LED key lights up R or press the...

Page 180: ...up call recording starts automatically Lift the handset or Speaker Press the key shown The station answers You hear a beep the recording symbol is shown on the display and the recording button LED remains lighting The call is now being recorded see also page 179 You can pause the recording at any time and continue it again or Speaker If you end the call the AutoStart process is set up again for th...

Page 181: ... conducting a call Recording has started The recording button LED lights up You are conducting a call see also page 178 R Press the recording button to pause the recording the LED extinguishes and the recording symbol on the display disappears You can start the recording again at any time for example to continue recording the current call Ending call recording automatically Prerequisite You are co...

Page 182: ...n the display again You can now terminate the consultation call or for example switch back to the first call party alternate while the consultation call is placed on hold Second call during call recording Prerequisite You are conducting a call Recording has started The recording button LED is lighting You are conducting a call You hear a beep and the recording symbol is shown on the display The ca...

Page 183: ...tched to the main call You hear a beep and the recording symbol is shown in the line for the main call this call is now being recorded You can pause and restart the recording at any time in manual and auto start modes Your call is paused and reconnected during the recording Prerequisite You are conducting a call that is being recorded Z Your call partner has placed the call on hold You hear the mu...

Page 184: ...line for the conference call Adding conference participants Prerequisite You have set up a conference The System conference feature was configured by the administrator The conference call is now being recorded You have performed a consultation or accepted a second call page 50 or page 84 The conference call is placed on hold You hear a beep and the recording symbol is shown in the line for the con...

Page 185: ...being recorded Putting a line on hold manually during the recording There are two options for placing a line manually on hold You place the active line on hold during the call recording and then resume the call on this line You seize a different line during call recording The first line is placed on manual hold Prerequisite The telephone has more than one line configured The active line is being r...

Page 186: ...a call on the line and conducting a call on a different line S Press line key B the LED lights up You hear a beep and the recording symbol is shown on the display for line B this call on line B is being recorded Line A is placed on hold call recording of line A has been terminated T Press line key A to resume the call You hear a beep and the recording symbol is shown on the display for line A a ne...

Page 187: ...h the current settings You can see a more structured view of the list via the WEB Surface page 190 Example User Diagnostic information Diagnostic Information 2013 02 23 12 24 00 00 terminal number 3334 01 sip server 192 168 1 240 02 sip port 5060 03 sip registrar 192 168 1 240 04 sip registrar port 5060 05 sip gateway 192 168 1 240 06 sip transport UDP 07 sip gateway port 5060 08 server features N...

Page 188: ...oute 1 mask None 26 route 2 ip None 27 route 2 gateway None 28 route 2 mask None 29 mac address 0001e32c680c 30 discovery mode Manual 31 dhcp reuse No 32 lan port type 0 33 pc port status None 34 pc port type 0 35 pc port autoMDIX No 36 vlan id 37 qos layer 2 38 qos layer 2 voice 5 39 qos layer 2 signalling None 40 qos layer 2 default 0 41 qos layer 3 Yes 42 qos layer 3 voice 13 43 qos layer 3 sig...

Page 189: ...Diagnostic information 189 Step by step ...

Page 190: ...inistrator Pages This area allows settings for administering your phone and the network en vironment Access to the Administrator Pages is protected by the admin password For more information contact your administrator For more information on the IP address the Web interface address and how to connect the telephone to the network refer to the sec tion entitled Network information page 175 You might...

Page 191: ...ries Click the menu heading again to close the menu 2 Click a menu entry to open the corresponding form 3 Make the desired changes 4 Click the corresponding button to save or discard your changes Button functions Login Log on to the phone after you have entered the user password Submit Apply changes Reset Reset original values Refresh Update the values Logout Log off the phone ...

Page 192: ...Ringer Handset Headset Handsfree Rollover Settings Ringer melody V page 165 Ringer tone sequence V page 165 Ring file V page 164 Room Character V page 164 Open listening V page 166 Headset socket Special ringers Internal External Recall Emergency Configuration Outgoing calls Autodial delay seconds V page 95 Allow callback V page 63 Allow busy when dialing V page 97 Allow transfer on ring V page 91...

Page 193: ...ing V page 97 CTI calls Allow auto answer V page 92 Allow beep on auto answer V page 92 Allow auto reconnect V page 93 Allow beep on auto reconnect V page 93 Connected calls Allow call transfer V page 90 Allow call joining V page 53 Allow exit conferenceV page 100 Allow hold reminder V page 80 Hold reminder delay minutes V page 81 Hold and hang up V page 80 Allow music on hold V page 83 Allow conf...

Page 194: ... keys Normal Edit V page 66 Shifted Edit V page 66 Key Module if available such as Program keys Key click Volume Off Low Medium High Keys Keypad only All keys Locality Country V page 173 Language V page 171 Date format V page 162 Time format V page 161 Security Password Current Password New password V page 122 Confirm password Diagnostic information V page 188 ...

Page 195: ...ck If the telephone is locked repdial keys cannot be used This also applies when an emergency number is saved on it Check whether your telephone is locked Phone locked To unlock enter the PIN appears on the screen If the phone is locked unlock it The phone does not ring on call Check whether the ringtone is deactivated see icon in the status bar on the display page 120 If it is deactivated activat...

Page 196: ...Fixing problems 196 ...

Page 197: ...web interface page 190 Changes are usually confirmed using the Save Exit option or discarded using the Exit no save option The options grayed out are not available on the OpenScape Desk Phone IP 35G or have no function User Date and time Time hh mm page 159 Date DD MM YYYY page 159 Daylight saving Yes page 160 No Return Difference mins mm page 160 Auto DST Yes No page 161 Save Exit Exit no save Au...

Page 198: ...2 3 Return Room character Normal page 164 Normal Echoing Muffled Return Open listening Standard mode page 166 Standard mode US mode Return Headset socket Wired headset page 166 Cordless headset Conference unit Return Save Exit Exit no save Special ringers Internal Available Ringer sound Ringer melody Ringer sequence Return External Available Ringer sound Ringer melody ...

Page 199: ...lody Ringer sequence Return Return User Configuration Outgoing calls Autodial delay 6 page 96 1 2 3 4 5 6 7 8 9 Return Callback No page 63 Yes Return Busy when dialing Yes page 97 No Return Transfer on ring Yes page 91 No Return Immediate dialing Yes page 47 No Return Save Exit Exit no save Incoming calls Deflect Allow deflection Yes page 74 No Return ...

Page 200: ...save Copy page 57 Paste if copying is active page 57 Return Busy 12345 page 58 Turn on Enter destination page 56 List of saved numbers if applicable Edit favorites page 57 Destination 1 Destination 2 Destination 3 Destination 4 Destination 5 Save Exit Exit no save Copy page 57 Paste if copying is active page 57 Return No reply 12345 page 58 Turn on Enter destination page 56 List of saved numbers i...

Page 201: ...last Return Save Exit Exit no save Handling Allow call waiting Yes page 87 No Return Allow DND Yes page 120 No Return Busy when dialing Yes page 97 No Return Save Exit Exit no save CTI calls AutoAnswer Yes page 92 No Return AutoAnswer beep Yes page 92 No Return AutoReconnect beep Yes page 93 No Return Save Exit Exit no save Return Connected calls Allow call transfer Yes page 90 No Return 1 Only if...

Page 202: ...rem delay 8 page 81 3 4 5 6 7 8 9 10 11 12 13 14 15 Return Hold and hang up Yes page 82 Yes No Music on hold Yes page 83 No Return Allow conferences Yes page 99 No Return Secure call alert Yes page 169 No Return Toggle associate Yes page 88 No Return Lower IL alert page 174 Yes No Save Exit Exit no save Keyset Lines Line one of three possible ...

Page 203: ...lines Return Save Do not save Return Return Return Call logging Options Save Exit Exit no save Enable call log Yes page 104 Yes No Phone Display settings Contrast page 158 Save Exit Exit no save Program keys Press the key to be programmed Normal Unallocated page 66 Unallocated Further functions see page 206 Label predefined or customized Settings function dependent Shifted Unallocated page 66 Unal...

Page 204: ...ntry DE page 173 DE Further countries see page 173 Return Language Deutsch page 171 Deutsch Further languages see page 172 Return Date format dd mm yyyy page 162 dd mm yyyy yyyy mm dd mm dd yyyy Return Time format 24 hour page 161 24 hour 12 Hour AM PM Return Save Exit Exit no save Security Change user password page 122 Current password New user password Confirm New user password Save Exit Exit no...

Page 205: ...ress LAN RX LAN TX PC RX PC TX LAN autonegotiated Yes LAN information 10 Mbps full duplex PC autonegotiated Yes PC information Link down Exit no save Diagnostic information page 188 Reset Reset all user data page 176 Function key data No page 73 Yes Return Reset selected user data page 73 Cancel Back ...

Page 206: ...alls Forward no reply Forward busy Ringer off Hold Alternate Blind transfer call Transfer call Deflect Shift Conference Headset Do not disturb Group pickup Repertory dial Feature toggle Show phone screen Directed pickup Release Callback Cancel callbacks Consultation Call Waiting Immediate ring PreView Call recording Built in fwd Pause callbacks Resume callbacks ...

Page 207: ...lowing functions on the Shifted of the function keys Selected dialing Repeat dialing Alternate Blind transfer call Transfer call Deflect Conference Repertory dial Show phone screen Callback Cancel callbacks Consultation Pause callbacks Resume callbacks ...

Page 208: ...ion phone number 56 Variable 55 Call forwarding chain 61 Call forwarding favourites 57 Call forwarding information 108 Call list 64 Call lists 103 Call log 25 64 Call recording alternating 184 automatic 180 AutoStart 181 call types 178 conference 185 consultation 183 controlling 182 line key 186 manual 180 modes 177 second call 183 symbols 179 tips 179 Call settings CTI calls 164 MultiLine 116 Cal...

Page 209: ... 48 for lines 111 I Idle mode 21 Immediate dialing 47 95 Important information 2 3 Incoming calls multi line 106 Intercom 147 K Key Immediate ring 72 Key click 170 Keypad 19 L Language settings 171 LED display direct station selection keys 16 function keys 16 Line preview 117 Line utilization 17 Lines hot warm line 111 Locality 166 173 Location of the telephone 3 Logging on and off as a mobility u...

Page 210: ...ervice menu 27 Programmable function key 15 Programmable keys 65 R Reachability 141 Redial 49 Redialing multi line 108 Repdial keys 94 Ringer melody 165 Ringer off 119 Ringtone sequence 165 S Save destination phone number 56 Second call ignoring 85 Second call with consultation call 84 Second ringing call 43 Secondary line 17 Security 119 122 Serial call 141 Service menu 27 Setting the time 159 Se...

Page 211: ...apply as described or which may change as a result of further development of the products An obligation to provide the respective char acteristics shall only exist if expressly agreed in the terms of contract Availability and technical specifications are subject to change without notice OpenScape OpenStage and HiPath are registered trade marks of Siemens Enterprise Communications GmbH Co KG All ot...

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