service.fm
A31003-H3590-S100-7-7620, 06/2012
HiPath 3000/5000 V9, Service documentation
12-61
Nur für den internen Gebrauch
Service
Guided Maintenance
12.4.16
HiPath 3000-Error mess. (Entries in the event log for HiPath 3000)
Classification
Accrued errors are classified according to error class and error number. The three different er-
ror classes are described below:
●
Error Class A = Customer-related error
HiPath 3000/5000 Manager E fails to issue a signal/message. Class A errors are indicated
on the optiPoint Attendant display. They can be corrected by the customer without service
support.
The following error messages are implemented at present:
–
“Printer Alarm” (caused by paper out, for example)
–
“Fan Failure” (caused by failure of the fan with HiPath 3500 or HiPath 3300)
–
“Revisor Alarm” (caused by overflow of the log part of the MMC, for example).
–
“Too Many Key Modules” (caused by attaching more than the maximum possible num-
ber of optiPoint key modules specified in Table 10-9)
●
Error Class B = Service-related errors
Class B errors can be read out via the HiPath 3000/5000 Manager E Event Log, which can
be automatically forwarded to a service center.
Errors of this class are, for example, failure of the boards, individual ports, or trunks. You
can generally correct these errors by replacing the hardware, re-configuring the customer
database, or by working together with the carrier. Table 12-7 lists all Class B errors.
●
Error Class C = Development-related errors
HiPath 3000/5000 Manager E fails to issue a signal/message.
Class C errors require diagnosis and problem analysis by specialists.
Summary of Contents for HiPath 3000 Series
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