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Interaction Center Smart

134

Interaction Center Smart

Interaction Center Smart is a Call Center solution that
allows supervisors to monitor and track one or more
UCD Groups of up to 10 agents each, providing real-
time data that includes agent status, support statistics
(by group or by agent) and other types of information to
help manage a Call Center.
With the Smart solution you can determine the number
of calls received, number of calls lost, times of day
when the highest number of calls are received and
other pertinent information.
The system helps assess and improve your company’s
support service while providing essential information in
an online environment or by generating reports.
The Interaction Center Smart solution provides two
tools:

Monitor

- Real-time monitoring of agent status, queued

calls, and group statistics such as number of calls
answered and number of calls abandoned. This
provides continuos tracking of customer support servic-
es.

Analyst

- Support Service statistical analysis by group

or by agent for specific periods of time gives the super-
visor complete flexibility. You can configure reports to
show detailed information including the number of calls
received, answered, abandoned, transferred, answered
within preconfigured profiles, as well as ACD call
duration, total talk time, total queuing time and other
information.

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Summary of Contents for HiPath 1120

Page 1: ...HiPath 1100 HiPath 1120 HiPath 1130 HiPath 1150 HiPath 1190 Programming Manual ...

Page 2: ...s the programming codes for the entire family of systems It highlights the specific characteristics of each system System Telephones Instruction Manual It is included with the telephone package and describes how to setup and use the tele phone sets Quick Reference Guide for Standard and System Telephones This guide provides summarized information on how to use the different codes for the features ...

Page 3: ...that products continue to be developed The selection of features to be provided is not binding unless explicitly established in the terms of the contract Trademarks Do not install the system or telephone sets where there may be a risk of explosion To ensure optimal performance and operation use only original accesso ries manufactured by Siemens Never open the system or dismantle any of the telepho...

Page 4: ...are using a Standard MF tele phone Programmable key Lift the handset Replace the handset Initiate conversation Enter numbers keys passwords internal or external phone numbers etc Back Next and Enter Keys Press the key with the LED turned off Press the key with the LED turned on Press the key with the blinking LED Wait to hear an audible tone through the handset or speaker An extension is calling A...

Page 5: ...Door Opener Sensor and Relay USB and V 24 adapter for system integration with applications such as CTI HiPath 1100 Manager billing etc Expansion Modules EB 202 2 external analog lines and 2 analog extensions EB 204 2 external analog lines and 4 analog extensions EB 206 2 external analog lines and 6 analog extensions EB 210 2 external analog lines and 10 analog extensions EB 200 2 external analog l...

Page 6: ...ed reports TAC Smart Telephony Advanced Control optional software With the Telephony Advanced Control Smart you can identify callers on your computer monitor including for calls received over an analog extension This software also pro vides complete control of the telephone through a Windows interface for making calls answering and transferring calls call forwarding and so on CallReport is a billi...

Page 7: ...ternal analog lines 10 S0 external digital lines 2 MB external analog line 12 external lines An EB 400 could be used in Slot 1 or Slot 2 There are no 5 port modules If an EB 800 was installed on the switch the entire module would be inoperable since it would exceed the sys tem s maximum capacity for external lines Example 2 HiPath 1150 Slot 0 MB 210 Slot 3 TME1 15 external lines Overall there are ...

Page 8: ...the Speed Dialing phonebook without a COS review 25 Assigning a Class Of Service COS 25 COS Changeover 26 Language 27 Country Group of Countries 27 Attendant Console AC 30 Warning Tone for Calls without LCR 31 Programming an External Line 31 Groups of external lines 31 Overflow for a Group of External Lines 32 Configuring Priority by Type of External Line 32 Protocol for Seizing an External Analog...

Page 9: ... for Activating a Call Waiting Message for a UCD Queue 49 UCD Overflow Call Destination 49 Round robin Distribution of Calls to Agents 50 Time for Agent s Notes 51 Ring Signal Timeout for Agents 51 Time in a UCD Queue 52 Waiting Message before Signaling a UCD Call 52 Minimum Time for Call Waiting Message in a UCD Queue 53 Hunt Groups HG 53 Search Mode for Hunt Groups 54 Override 55 Silent Monitori...

Page 10: ... Music source for a MOH Group 78 Music Source Extension 79 External Music Source Extension Assignment 79 Setting the Time for an external Room Monitor 80 Types of Caller Lists 80 Deleting Digits from a Caller List 81 Date Time Manual Setting 81 Updating Date Time over an ISDN Line 82 Call Charges 82 Call Charge Unit 82 Multiplier for Call Charge Factor 83 Extension Call Charge Factor 83 Call Charg...

Page 11: ...ntrance Telephone 98 Configuring an Entrance Telephone 98 Door Lock 99 DIDs for Entrance Telephones 100 Permissions for a Door Opener 101 Call Detail Report Manager 102 Ticket Cost Code 103 Data Transfer Speed 104 Digit Suppression in Call Detail Reports 104 Call Detail Report for Incoming Calls 105 Call Detail Report Filter 105 Call Detail Report through Serial Interface 106 Fax DID Module 107 Ca...

Page 12: ...he ADSL Module Default Settings 127 Relay and Sensor on the HiPath 1120 127 Sensor 127 Programming the Sensor s Function 127 Sensor Activation Logic 128 Time between Attempts for Activating the Sensor 128 MSN Assignment for the Sensor 130 Number Dialed by Sensor Activation 130 Number of Attempts for Activating the Sensor 131 DTMF signals for the Relay 131 Relay 132 Timer for Deactivating the Relay...

Page 13: ...151 Satellite Modules Music EB 200 204 and S0 152 Master and Satellite Modules 153 Master Modules Fax DID S0and EB 200 204 154 HiPath 1120 External Connections 155 Motherboard MB 155 ADSL Module 157 Music and EB 200 204 Satellite Modules 158 S0 Module 159 HiPath 1130 1150 Package Contents 160 HiPath 1130 1150 Installation 160 HiPath 1130 1150 Installing TME1 ADSL and S0 modules 167 Entrance Teleph...

Page 14: ...s For HiPath 1130 and HiPath 1150 1 TME1 Module 2 Motherboard 3 S0 Module 4 Analog modules For HiPath 1190 1 Analog modules 2 TME1 Module 3 S0 Module The system can also be configured with the HiPath 1100 Manager administrative software After connecting a PC to the system through a serial interface all data can be stored on the hard drive Æ page 136 System programming can only be executed using th...

Page 15: ...hanging system password Æ page 88 You will hear a tone indicating that you have now accessed the Programming Mode Description HiPath 1120 HiPath 1130 HiPath 1150 HiPath 1190 External line 801 to 806 801 to 817 801 to 845 Extension including S0 11 to 30 11 to 60 610 to 621 11 to 60 610 to 645 101 to 240 Groups of external lines 0 890 to 899 Call Groups CG 770 to 779 Hunt Groups HG 780 to 789 UCD Su...

Page 16: ...he Programming Mode Exiting a Setting s Configuration There are three different ways to finalize the configura tion of a setting After configuring the setting you will be returned to the initial screen of the Programming Mode After a setting is configured the Programming Mode is automatically exited After configuring a setting press the key After configuring a setting wait approximately 5 seconds ...

Page 17: ...31994 Enter the code for programming Enter a number for an external analog line e g 801 Enter the appropriate code Analog line Pulse dialing DP Analog line Multifrequency tone dialing MF default for all analog lines Enter the next external line number or Press this key Initial state for Programming Mode Default Access to a Group of External Lines This feature configures the access method to be use...

Page 18: ...red as Second Attendants for external lines receive the call Required Programming Mode must be active 95 31994 Enter the code for programming Enter a number for an external analog line e g 801 Select the period of the day for answering calls For example External lines 801 and 802 are programmed as part of the 890 group of lines When using code 002 Extension 11 101 is assigned to Group 890 This mea...

Page 19: ...e code for programming Enter a number for an external analog line e g 801 The selected line attendant will be deleted Press this key Initial state for Programming Mode 1 2 3 4 If an extension is connected to a Door Opener it cannot be configured as an attendant Within a Subscriber Group an incoming call rings at the first extension available according to the call distribution plan configured for t...

Page 20: ...ppropriate speed dial number abbreviated number Enter the internal number Code 0 for an external line or the external line number e g 801 Then enter the external number up to 20 digits When the system is operating as a Satellite PABX first select a number for an external line e g 801 or for a group of external lines e g 890 connected to the PABX Next select the PABX internal access code or the PAB...

Page 21: ...t to numbers on Denied Lists 1 2 or 3 Æ page 21 Unrestricted Trunk Access Total Permission You can make all Class 7 external calls Denied List There are three lists of denied numbers that can be configured with different telephone numbers and individual extension prefix combinations Denied List 1 COS 1 with 4 entries Denied List 2 COS 2 with 10 entries Denied List 3 COS 3 with 35 entries Telephone...

Page 22: ... Enter the code for programming or or Enter the Denied List number you want to delete Enter the list entry number of the number to be delet ed Wait 5 seconds If no new number is entered after 5 seconds the content of that entry is removed Initial state for Programming Mode Permission Lists There are three Permission Lists that can be configured with different telephone numbers and individual exten...

Page 23: ... entry number for the number to be allowed access Enter the number that will be allowed access up to 16 digits Warning Enter the number without the external access code Wait 5 seconds Wait for a confirmation tone Initial state for Programming Mode Deleting Numbers from a Permission List Required Programming Mode must be active 95 31994 Enter the code for programming or or Enter the number for the ...

Page 24: ...ry Permission List Denied List Brazil 190 0800 193 0810 0900 900 Argentina Portugal 112 64 Chile 800 Venezuela Mexico Vietnam Spanish IM 190 English IM French IM China Malaysia Singapore 999 995 1800 1608 571 Thailand 01 2 3 4 5 6 7 8 9 11 12 13 14 15 16 17 18 19 001 100 101 Greece 100 166 199 0800 090 India Pakistan Spain 091 112 1003 900 903 905 906 Russia 01 02 03 04 05 07 09 00 Ukraine ...

Page 25: ...de for programming or To activate deactivate the permission To activate To deactivate default Initial state for Programming Mode Assigning a Class Of Service COS Required Programming Mode must be active 95 31994 Enter the code for programming Enter the number for the group of external lines e g 0 890 899 Enter COS for Day and Night Service Peru 190 Philippines Canada South Africa 1 2 3 4 5 6 7 8 9...

Page 26: ...mis sion List 2 10 entries Outward Restricted Trunk Access with Permis sion List 3 25 entries Unrestricted Trunk Access default for all lines Enter the extensions e g 11 101 to which the COS selected will be assigned Press this key Initial state for Programming Mode To assign a COS to additional lines repeat the program ming steps described above COS Changeover You can allow or deny a temporary CO...

Page 27: ... default language For example Country Brazil Language English Required Programming Mode must be active 95 31994 Enter the code for programming Select the language for displaying messages Custom Portuguese Spanish English default French Initial state for Programming Mode Country Group of Countries To configure the settings correctly select the country where the system will be used Required Programm...

Page 28: ...rgentina Spanish 03 Portugal Portugal Portuguese 04 Chile Chile Spanish 05 Venezuela Venezuela Spanish 06 Mexico Mexico Spanish 07 Vietnam Vietnam English 08 Spanish IM Colombia Uruguay Ecuador Central America Indonesia2 Spanish English 09 English IM Saudi Arabia Bahrain Egypt United Arab Emirates Ghana Yemen Iran Jordan Kuwait Libya Nigeria Oman Kenya Zimbabwe Syria Sudan Tanzania Serbia Monteneg...

Page 29: ...ne English 21 Peru Peru Spanish 22 China 2 China 2 English 23 Philippines Philippines English 24 Canada Canada English 25 South Africa South Africa English 26 Turkey Turkey English 27 Latvia Latvia English 28 Lithuania Lithuania English 29 Italy Italy English 30 Australia Australia English 31 United Kingdom United Kingdom English 1 For Bolivia and Paraguay set 01 Brazil for country groups of count...

Page 30: ... the Attendant Console e g 12 102 Enter the next extension number if you like or Press this key Initial state for Programming Mode Deleting an Attendant Console Required Programming Mode must be active 95 31994 Enter the code for programming Delete all Attendant Consoles Press this key Initial state for Programming Mode 5 0 5 0 The Attendant Console does not receive Direct message to speakerphone ...

Page 31: ...e display Required Programming Mode must be active 95 31994 Enter the code for programming or Activate Deactivate Tone To activate To deactivate default Initial state for Programming Mode Programming an External Line Groups of external lines Programming allows access to an external line or group of external lines through a code other than 0 Required Programming Mode must be active 95 31994 Enter t...

Page 32: ... Line External lines can be accessed using Code 0 or the code for the group of lines e g 890 If the switch has analog and digital lines you can configure the type of line that will be given priority Required Programming Mode must be active 95 31994 Enter the code for programming Select the type of line Independent seizure of the type of line default In this case the seizure is sequential and cycli...

Page 33: ...eiving Caller ID information through FSK and DTMF protocols over analog lines This service must be activated by the local carrier The default setting depends on the country Required Programming Mode must be active 95 31994 Enter the code for programming Enter a number for an external analog line e g 801 Select the type of protocol Disabled DTMF1 Brazil DTMF2 ETSI FSK Enter the next external line n...

Page 34: ...rnal Line 34 When you configure settings for a specific country the appropriate protocol is automatically selected Country Protocol Code Brazil 01 DTMF1 1 Spanish IM 08 English IM 09 India 16 and Peru 21 DTMF2 2 Other countries FSK 3 ...

Page 35: ...nter a number for an external line e g 801 Enter the number for the type of access to an external line Bidirectional default Unidirectional incoming Unidirectional outgoing Enter the next external line number or Press this key Initial state for Programming Mode Flash Duration The duration of the Flash signal that is sent by the system to each external analog line can be configured individually Fla...

Page 36: ... length of time 05 to 99 for the Flash signal where 05 500 ms default to 99 9900 ms Initial state for Programming Mode Maximum time between rings for an incoming call This consists of the time interval between two call pulses from the local carrier approximately 6 seconds After this pause the system disconnects the external line and is ready to receive new incoming calls In some countries the paus...

Page 37: ... For Brazil for example 900 Ω Standard Line default 600 Ω Line Long Line Short Line Enter the next external line number or Press this key Initial state for Programming Mode Polarity Reversal When a carrier provides this facility the CDR process occurs in real time That is when the party called answers hangs up the public exchange sends a signal to the system to initiate end Call Detail Report The ...

Page 38: ...cts a dial tone from the local carrier With MF telephones the number dialed will be transmitted to the external line approximately 4 to 5 seconds after the last digit was dialed 1A dialing Required Programming Mode must be active 95 31994 Enter the code for programming Enter a number for an external analog line e g 801 or Activate Deactivate Dial Tone Detection for an external analog line To activ...

Page 39: ...or Programming Mode Second Code for External Access This setting specifies the code used by the main PABX for accessing external lines This code is used to check if there is a dial tone at an external line and to generate a pause while dialing redialing or using the speed dialing feature The default setting for the second code is 0 Required Programming Mode must be active 95 31994 Enter the code f...

Page 40: ...zure To activate To deactivate default Initial state for Programming Mode False Tone This send an external line dial tone even when there is no external line available Required Programming Mode must be active 95 31994 Enter the code for programming or Activate Deactivate a false tone Deactivated for Argentina and India Activated for all other countries default Initial state for Programming Mode If...

Page 41: ...Programming an External Line 41 Step by Step If LCR configured via the HiPath 1100 Manager or Emergency Numbers is enabled the user will hear a False Tone ...

Page 42: ...gs directly and immediately at the First Attendant After a specified timeout the call is routed to the Second Attendant for that line Æ page 18 The default configuration is set to 30 seconds Required Programming Mode must be active 95 31994 Enter the code for programming Enter a number for an external analog line e g 801 Enter the activation timeout 00 to 99 in 5 second incre ments where 00 0 seco...

Page 43: ... key Initial state for Programming Mode Deleting Extensions from a Pickup Group Required Programming Mode must be active 95 31994 Enter the code for programming Enter the number of the Pickup Group 01 to 16 Delete the extensions in the call Pickup Group Press this key Initial state for Programming Mode Alert Ring Timeout for Pickup Groups If a call is not answered within a specified period of time...

Page 44: ...irst 10 extensions in HiPath 1100 systems belong to Call Group 770 Required Programming Mode must be active 95 31994 Enter the code for programming Enter the Call Group number 770 to 779 Enter the extension numbers up to 10 extensions e g 11 101 to be included in the Subscriber Group Press this key Initial state for Programming Mode Deleting Extensions from a Call Group CG Required Programming Mod...

Page 45: ...amming or Activate Deactivate the features To activate Callback and deactivate Urgent Call To deactivate Callback and activate Urgent Call default Initial state for Programming Mode Call Name Number Display This feature enables Caller ID information to be displayed on an extension s telephone display Required Programming Mode must be active 95 31994 Enter the code for programming Select the inform...

Page 46: ...Manual do Usuário You can also view the UCD group call statistics using the Call Center Interaction Center Smart software Extensions can be grouped in a maximum of 10 UCD Groups 790 to 799 In the default configuration no extensions are assigned to Subscriber Groups Required Programming Mode must be active 95 31994 Enter the code for programming Enter the UCD Subscriber Group number 790 to 799 Ente...

Page 47: ...Barring To activate To deactivate default Enter the next UCD Group number or Press this key Initial state for Programming Mode Call Waiting Message for UCD Queues This feature enables assigning a message or Music On Hold for a UCD Group extension when all extensions in the group are busy Required Programming Mode must be active 95 31994 Enter the code for programming Enter the UCD Group number e g...

Page 48: ...Calls are distributed among group members according to priority and waiting time on the queue Messages or music can be played for callers that are waiting This setting specifies the size of the UCD queue for each UCD Group The default setting for UCD Groups is 99 queue positions Required Programming Mode must be active 95 31994 Enter the code for programming Enter the UCD Subscriber Group number e...

Page 49: ...r Group number 790 to 799 Enter a timeout for activating message playing 00 to 99 in 5 second increments where 00 0 seconds default 06 30 seconds etc Enter the next UCD Subscriber Group number or Press this key Initial state for Programming Mode UCD Overflow Call Destination This setting specifies a call destination for each UCD group when All agents are logged out A UCD Queue reaches the maximum ...

Page 50: ... Initial state for Programming Mode Round robin Distribution of Calls to Agents This setting allows you to configure a round robin type distribution of calls so each call rings automatically at the station of the next available agent If no agents are logged in calls are forwarded to an overflow call desti nation Required Programming Mode must be active 95 31994 Enter the code for programming Enter...

Page 51: ... to 99 in 5 second increments where 00 0 seconds default 06 30 seconds etc Enter the next UCD Subscriber Group number or Press this key Initial state for Programming Mode Ring Signal Timeout for Agents This setting specifies how long an incoming call will keep on ringing at an agent s station The default setting is 30 seconds Required Programming Mode must be active 95 31994 Enter the code for pro...

Page 52: ...main in a Queue 00 to 99 in 5 second increments where 00 0 seconds 06 30 seconds 12 1 minute default etc Enter the next UCD Subscriber Group number or Press this key Initial state for Programming Mode Waiting Message before Signaling a UCD Call This feature allows you to connect a call waiting message for incoming calls before they ring at a UCD extension Required Programming Mode must be active 9...

Page 53: ...gramming Mode Hunt Groups HG A Hunt Group is a group of extensions for answering calls directed to a specific number identifying the group When an extension does not answer an internal or external call within a specified period of time the call will ring consecutively at the extensions that are avail able within the group When there is no signal the extension may disconnect from the Hunt Group Ext...

Page 54: ...etting specifies how each Hunt Group will conduct a search for an available extension linear or round robin search A linear search always starts from the first extension in the group A round robin search starts after the last extension selected Required Programming Mode must be active 95 31994 Enter the code for programming Enter the Hunt Group number 780 to 789 or Select the search mode Linear de...

Page 55: ...a permission type Without permission to override default with permission to override and sending warning tone Enter the next extension number or Press this key Initial state for Programming Mode Silent Monitoring This feature allows an extension to override another without sending a warning signal to the parties having a conversation available only for certain countries Required Programming Mode m...

Page 56: ...ample E805C Brazil Profiset 3020 Profiset 3025 Gigaset 4010 The telephone must have an external power supply and comply with the appropriate regulations Required Programming Mode must be active 95 31994 Enter the code for programming Enter the analog extension number e g 12 102 Select the type of configuration Within the system Silent Monitoring has the same restrictions as the Conference and Over...

Page 57: ... 0000 Required Programming Mode must be active 95 31994 Enter the code for programming Enter the extension number e g 12 102 Enter the next extension number or Initial state for Programming Mode Timeout for Call Forwarding No Answer This feature specifies a timeout for the First Attendant to answer an incoming call If the call is not answered it is forwarded to a Second Attendant as programmed see...

Page 58: ...ialing mode Automatic detection of Dialing Mode default Pulse Tone Enter the next extension number or Press this key Initial state for Programming Mode Flash Detection Time The Flash Detection Time is the maximum period of time required by a PABX to detect a flash signal gener ated by an internal telephone If older MF dialing telephones are connected to the system it may be necessary to adjust the...

Page 59: ...xtension number or Press this key Initial state for Programming Mode 1 3 Country Code Time Brazil China Vietnam Chile Venezuela Mexico English IM Spanish IM French IM Malaysia Singapore Pakistan Ukraine Philip pines Peru 1 280 ms 2 750 ms 3 1200 ms Portugal Argentina 1 350 ms 2 750 ms 3 1200 ms Spain 1 200 ms 2 750 ms 3 1200 ms Thailand 1 350 ms 2 750 ms 3 1500 ms Canada 1 1100 ms 2 750 ms 3 500 m...

Page 60: ...sion is configured all extensions were deleted using the code 42 By default the first extension of the system is config ured as the Overflow Extension for Busy signal or Wrong Number Required Programming Mode must be active 95 31994 Enter the code for programming Choose a list for Call Forwarding No answer Busy Wrong number Enter the extension number e g 12 102 to be added to the list Initial stat...

Page 61: ...d from that extension By default no telephone is configured as a Hotline Required Programming Mode must be active 95 31994 Activating the Hotline Mode Enter the code for programming Enter the extension number e g 12 102 to be assigned a Hotline mode Enter the speed dialing number you want to select e g 000 to 249 Enter the next extension number or Press this key Initial state for Programming Mode ...

Page 62: ...conds the call will be made 9 seconds after the handset is lifted However if during the 9 second time interval a key is pressed on the phone keypad the call to the Hotline will be canceled Each extension can have a different timeout for activat ing a Hotline This timeout may vary from 0 to 9 seconds By default the Hotline activation timeout is 0 seconds Required Programming Mode must be active 95 ...

Page 63: ...rogramming Enter an extension for the executive telephone e g 11 101 Specify up to 15 extensions as associated telephones e g 12 102 Press this key Initial state for Programming Mode Deleting an Associated Group Required Programming Mode must be active 95 31994 Enter the code for programming Enter an extension for the executive telephone e g 11 101 The executive telephone extension is deactivated ...

Page 64: ...xtension number to be deleted Delete the CD assignment from the extension Enter the next extension number or Press this key Initial state for Programming Mode Extension Coefficient If the impedance value or appropriate type of internal line is available the quality of transmission and recep tion can be improved Required Programming Mode must be active 95 31994 Enter the code for programming Enter ...

Page 65: ...ature called Message Waiting Indicator MWI on the Voice Mail Server With this feature a group of extensions called an External MWI Group is able to receive signals generated by the Voice Mail Server that indicate when there is a message waiting in the user s mailbox This signaling is transmitted using a FSK protocol Æ page 33 The signals are detected over an external analog line by a Voice Mail Se...

Page 66: ...MWI Group The extensions configured for this group receive a Message Waiting Indicator MWI signal from the exter nal Voice Mail Server By default no extension is configured Required Programming Mode must be active 95 31994 Enter the code for programming Enter the extension numbers e g 11 101 to be includ ed in the external MWI group Press this key to finalize the entry Initial state for Programmin...

Page 67: ...quip ment By default no group is configured Required Programming Mode must be active 95 31994 Enter the code for programming Enter the UCD Subscriber Group number for the Voice Mail e g 790 or Press the key to delete its function assignment Initial state for Programming Mode The Group must be enabled to use this feature code 014 The Message Waiting Indicator is signaled by means of a LED key on sy...

Page 68: ...e To deactivate default Enter the next extension number or Press this key Initial state for Programming Mode Only one UCD Subscriber Group may be config ured for Voice Mail This group s extensions are connected to the server via the HiPath 1100 a b pair See Voice Mail Protocol Æ page 138 9 3 If a call has been answered at least once by the system Collect Call Barring cancels the blocking When an i...

Page 69: ...chine Enter the next extension number ou Press this key Initial state for Programming Mode Auto Answering Mode This setting specifies the use of Auto Answering Mode for the telephone by using a feature code see Functions used for Making Calls Speakerphone Auto Answering Mode in the User Manual Required Programming Mode must be active 95 31994 Enter the code for programming Enter the extension numb...

Page 70: ... Initial state for Programming Mode Timer for Outgoing External Calls This setting specifies a maximum time for the duration of an outgoing external call for each extension The time count starts upon connection of a call and it never restarts while the call is in progress e g when there is a transfer Once the time expires the call is terminated In the default configuration the maximum time for the...

Page 71: ... Enter the code for programming Enter the extension number e g 11 101 or Activate Deactivate the timer for an outgoing external call To activate To deactivate default Initial state for Programming Mode Second Attendant for MSN This setting specifies a timeout after which a call will start ringing at the extension set as Second Attendant see MSN and Extension Assignment on page 72 The default confi...

Page 72: ...nsions to each MSN to be transmitted to the outgoing calls destination In the default configuration there are no extensions assigned to any slots Required Programming Mode must be active 95 31994 Enter the code for programming Enter the extension number e g 11 101 or Select a period for operation Day Night Enter the slot 001 140 for the MSN Initial state for Programming Mode External to External T...

Page 73: ...al call from an external telephone as if it was an extension through your system In addition the following features can activated or deactivated Call Forwarding Deactivating a Feature Conference Night Service Suffix Dialing Door Opener Electronic Lock System and Individual Speed Dialing Relay Do Not Disturb 0 1 9 An External to External transfer can only be made when at least one of the lines is a...

Page 74: ...re that is enabled during a call is disabled as soon as one of the parties hangs up TAPI only monitors physical ports To operate correctly a DISA feature must use special ports and those cannot be monitored If a physical port is used when the DISA feature is active the TAPI will be able to monitor it ...

Page 75: ...te a DISA permission for an extension To activate To deactivate default Enter the next extension number or Press this key Initial state for Programming Mode MSN DISA This specifies from which MSN the DISA features will operate In the default configuration no MSN is set Required Programming Mode must be active 95 31994 Enter the code for programming Enter a MSN up to 20 digits Press this key Initia...

Page 76: ...DID and DISA the call will be answered by DISA if this facility is available Required Programming Mode must be active 95 31994 Enter the code for programming Enter the code for an external analog line e g 801 Select an answering timeout for DISA Never default Night only Day only Always Enter the next number for an external analog line or Press this key Initial state for Programming Mode 2 0 0 1 4 ...

Page 77: ...nsion The caller hears music from an external music source e g a radio connected to an extension In order to accomplish this add extensions in two MOH groups or do not assign any extension Required Programming Mode must be active 95 31994 Enter the code for programming Enter the code for a music source No music To activate an external music source To activate an external source extension To activa...

Page 78: ... active 95 31994 Enter the code for programming or Select Group 1 or 2 To delete all extensions in the group Press this key Initial state for Programming Mode Music source for a MOH Group When an extension has a call on hold the caller will hear the music programmed for that extension s group Enter the code for programming or Select Group 1 or 2 Enter the code for a music source No music default T...

Page 79: ... must be active 95 31994 Enter the code for programming or Select Group 1 or 2 Deletes the music source extension Press this key Initial state for Programming Mode External Music Source Extension Assign ment With this feature Music On Hold can be played from audio equipment connected to an extension slot By default no extension is configured Required Programming Mode must be active 95 31994 Enter ...

Page 80: ...e must be active 95 31994 Enter the code for programming Enter the length of time 01 to 99 seconds for external monitoring The default setting is 10 seconds Initial state for Programming Mode Types of Caller Lists This setting specifies if only external calls or all internal and external calls should be displayed in the Caller Lists Required Programming Mode must be active 95 31994 Enter the code ...

Page 81: ...g Enter the first digits up to 6 that are not supposed to be dialed when using a Caller List Wait 5 seconds Wait for a confirmation tone Initial state for Programming Mode Date Time Manual Setting The date and time can be shown on your system telephone display It is important to set the correct time date for recording call details Required Programming Mode must be active 95 31994 Enter the code fo...

Page 82: ...r Pulses are multiplied by this factor A Call Charge unit consists of a pulse sent over a line by a public exchange to provide and display call charge information according to the type of call local DDD International etc and other criteria determined by the carrier The default value is the 0 comma slot and the 00001 factor Required Programming Mode must be active 95 31994 Enter the code for progra...

Page 83: ...ramming Mode must be active 95 31994 Enter the code for programming or Select a Call Charge factor Factor 1 Factor 2 Select a pulse multiplier Initial state for Programming Mode Extension Call Charge Factor This setting specifies if there is a factor for billing the users Required Programming Mode must be active 95 31994 Enter the code for programming Enter the extension number e g 11 101 Select a...

Page 84: ... be spend by the extension up to 5 digits Enter the decimal separator position 0 to 4 For example for 0 12 00012 and 2 For example for 1 00 00001 and 0 default Initial state for Programming Mode Call Cost Limit for an Extension This setting limits how much an extension has available for Call Charges Required Programming Mode must be active 95 31994 Enter the code for programming Enter the extensio...

Page 85: ...g Mode Updating the Software SW Information This displays information about the system s software To view this information use a system telephone with a display Required Programming Mode must be active 95 31994 Enter the programming code to view the name of the product e g HiPath 1150 Press the key to view additional information 1 Release 2 Version 3 APS 4 Serial number Press this key Initial stat...

Page 86: ...a scheduled date Required Programming Mode must be active 95 31994 Enter the code for programming or Activate Deactivate software update To activate To deactivate default Initial state for Programming Mode Day for SW Update This setting specifies a day for starting the data transfer The default setting for the update to start is day 01 Required Programming Mode must be active 95 31994 Enter the co...

Page 87: ...equired Programming Mode must be active 95 31994 Enter the code for programming Enter the external numbers up to 20 digits Press this key to finalize the entry Initial state for Programming Mode Frequency for SW Update This setting specifies regular intervals for transferring data in months During a transfer the telephone operates as usual The default setting specifies updates to be done in a mont...

Page 88: ...9 for starting the uploads Initial state for Programming Mode Setting a System Password The system s Programming Mode is protected by password against unauthorized use The default password is 31994 This password can be changed Required Programming Mode must be active 95 31994 Enter the code for programming Enter a new system password 5 digits Confirm the new password by entering it again 5 digits ...

Page 89: ... password can be defined for activating deactivating different features e g Night Service relays The default password is 31994 This password can be changed Required Programming Mode must be active 95 31994 Enter the code for programming Enter a new system password 5 digits Initial state for Programming Mode 4 9 ...

Page 90: ...he system ID is automatically sent and continues to be sent to the station called until the service requested returns the digit acknowledging the alarm This works as a confirmation that the service has detected the alarm call sent by the system If a Fax DID module is installed you can send an alarm message in addition to the Exchange ID When an alarm is triggered the HiPath 1120 makes a call using...

Page 91: ... line The default setting specifies two emergency numbers for Brazil 190 for Police and 193 for Fire Department and one for Portugal and Spain 112 for Emergency Required Programming Mode must be active 95 31994 Enter the code for programming Select the slot for the emergency number 1 to 5 Enter the emergency number up to 10 digits Wait 5 seconds Module Detection This setting resets the ports for t...

Page 92: ... it will be changed when a S0 Module or a TME1 Module is added Example 1 In a HiPath 1150 system that has only a MB Module 2 external lines and 10 analog extensions the numbering pattern will be 801 and 802 for external analog lines and from 11 to 20 for analog extensions When a S0 is added you have 803 to 806 for external digital lines 21 to 25 for S0 extensions Example 2 for a HiPath 1190 system...

Page 93: ...authorized the software can be update remotely Enter this code Wait for a confirmation tone The software is sent by the service center Remote Operation Mode This specifies the remote updating of the software The update can be carried out remotely over external digital ISDN lines and analog lines connected to a modem Required Programming Mode must be active 95 31994 Enter the code for programming o...

Page 94: ...to perform Remote Administration The default configuration does not specify a MSN Required Programming Mode must be active 95 31994 Enter the code for programming Select a slot for the external number 1 to 4 Enter the external number up to 20 Select the next slot for an external number or Press this key Initial state for Programming Mode Remote Administration Password This feature assigns a passwo...

Page 95: ...ive 95 31994 Enter the code for programming Enter the slot 001 140 for the MSN or Press the key to remove it Initial state for Programming Mode Without MSN Verification Remote Administration will be performed without verifying the Service MSN transmitted Required Programming Mode must be active 95 31994 Enter the code for programming or Activate Deactivate To activate To deactivate default Initial...

Page 96: ...0 to the remote programmer The remote programmer must now enter the system password using an MF telephone default 31994 Wait for a confirmation tone to indicate that the password was accepted To set the required configuration proceed as if the remote telephone was directly connected to the system If a Fax DID Module is Installed If the HiPath 1100 is equipped with a Fax DID module configured to an...

Page 97: ... slot 001 140 for the MSN Select a type of ring for the selected MSN Initial state for Programming Mode Assigning a Temporary MSN This feature allows you to use a temporary MSN from your own directory to make an external call Or to use the Key Assignment feature to assign a key to a MSN for monitoring incoming and outgoing calls see Key Assignment Using a Temporary MSN for Making a Call in the Man...

Page 98: ...he call has been originated from number 3416496 Entrance Telephone Configuring an Entrance Telephone With the HiPath 1100 you can connect up to four Entrance Telephones in extension slots Each Entrance Telephone must be individually activated in the system Required Programming Mode must be active 95 31994 Enter the code for programming Select a slot for the Entrance Telephone extension 1 to 4 Ente...

Page 99: ...ing device installed Required Programming Mode must be active 95 31994 Enter the code for programming Enter the slot for the TFE Interface where the lock is located 1 to 4 or Activate Deactivate the Door Lock To activate To deactivate default Repeat these steps for any additional slot 1 5 1 4 1 By default no slot is set as an Entrance Tele phone 2 Each TFE Interface Module can be connect ed to one...

Page 100: ...ot for the extension configured as the Door Opener 1 to 4 Enter the extension number e g 12 102 to answer calls from the Entrance Telephone Confirm the extension assigned to the Entrance Telephone slot Enter the next extension number or Press this key Initial state for Programming Mode Deleting DID Extensions Required Programming Mode must be active 95 31994 Enter the code for programming Enter th...

Page 101: ...ension configured as the Door Opener 1 to 4 Enter the extension numbers e g 12 102 to be enabled as Door Openers Delete extensions enabled for opening doors Press this key Initial state for Programming Mode Deleting Authorized Extensions Required Programming Mode must be active 95 31994 Enter the code for programming Enter the slot for the extension configured as the Door Opener 1 to 4 Delete the ...

Page 102: ...ime External line used Ln Note Example of the Ln field content for ticketing Extension Ext Some specific types of access will be displayed in this field indicated by the following numbers COS Changeover WCOS Ring duration Ring Call duration Duration Dialed number Number To maintain confidentiality the last four digits of the number can be replaced with a To provide accurate call details you must u...

Page 103: ...nal line is accounted for by the extension that transferred the call Ticket Cost Code External calls can be assigned Cost Codes which provide more control over telephony costs see Functions used during Calls Cost Code in the Manual do Usuário This information will appear in the billing ticket Required Programming Mode must be active 95 31994 Enter the code for programming or Activate Deactivate se...

Page 104: ... the transmission Baud rate 9600 baud 14400 baud 19200 baud 38400 baud 56000 baud default 57600 baud 115200 baud 128000 baud 256000 baud Initial state for Programming Mode Digit Suppression in Call Detail Re ports The last digits dialed in an external call can be suppressed in the data output These digits are replaced by By default no digit is suppressed Required Programming Mode must be active 95...

Page 105: ... at the end of the call default Outgoing calls are recorded at the end of the call Outgoing calls are recorded at the end of the call Incoming calls with Caller ID at the source are recorded at the beginning of the call Incoming calls with or without Caller ID at the source are recorded at the end of the call Outgoing calls are recorded at the end of the call Incoming calls with Caller ID at the s...

Page 106: ... a confirmation tone Initial state for Programming Mode Call Detail Report through Serial Inter face This setting specifies if Call Detail Report will be done through a serial interface or a modem Required Programming Mode must be active 95 31994 Enter the code for programming or Activate Deactivate Call Detail Report through a serial interface To activate To deactivate default Initial state for P...

Page 107: ...ion see Call Forwarding in the Manual do Usuário Fax Mode In this mode of operation the module detects only fax signals A greeting announcement is played for all incoming external calls If the caller wants to send a fax the transmission can be started at the end of the announcement If no fax signal is detected within 10 seconds of the greeting announcement a second announcement will be played and ...

Page 108: ...ansferred to an attendant An example of a recorded announcement would be You have reached Siemens Your call is being transferred Call Answering Menu The Fax DID module allows you to create a customized Call Answering Menu as well as transfer a call to a specific extension or group by prompting the caller to enter a digit A call is transferred to a preconfigured destination after 3 seconds If a dig...

Page 109: ...rding announce ments for auto answering call transfers and alarms The recording is done using the handset We suggest that you record your announcement in a quiet environ ment You can check the recorded announcement by playing it back You can record a different announcement for each mode of operation To ensure proper operation record at least one greeting announcement and one announcement for trans...

Page 110: ...eeting announcement for Night Service maximum of 32 seconds Fax DID Mode Call Forwarding announce ment maximum of 16 seconds Caller ID Announcement Mode maximum of 16 seconds Alarm Announcement Mode for HiPath 1120 only maximum of 8 seconds Reservation Speak directly into the handset to record an announce ment Or listen to a recorded announcement Press this key to stop the recording or the playbac...

Page 111: ...itial state for Programming Mode To deactivate Required Programming Mode must be active 95 31994 Enter the code for programming Enter a number for an external analog or digital line e g 801 Enter the code for deactivating Fax DID reception Enter the number for the next external line available or Press this key Initial state for Programming Mode Fax Reception Extension After the detection of a fax ...

Page 112: ...state for Programming Mode Deleting Fax Reception Extensions Required Programming Mode must be active 95 31994 Enter the code for programming Enter a number for an external line e g 801 assigned to Fax Reception The Fax extension selected is removed If necessary enter the number for the next external line available or Press this key Initial state for Programming Mode 2 8 You must first program the...

Page 113: ...ng mode for the Fax DID Module Fax DID Fax DID Message announcement or Activate Deactivate Collect Call Barring for the selected mode To activate To deactivate default Enter the next operating mode or Press this key Initial state for Programming Mode 0 8 0 1 4 1 2 3 4 If a call has been answered at least once by the system Collect Call Barring cancels the blocking When an incoming call over a digi...

Page 114: ...nter next MSN or Press this key Initial state for Programming Mode Fax Extension for MSN After detecting a fax signal the Fax DID module can transfer a call to a Fax extension The DID Mode does not need to be configured for this feature Required Programming Mode must be active 95 31994 Enter the code for programming Enter the slot 001 140 for the MSN Enter the extension number for Fax Reception e ...

Page 115: ...becomes available in the meantime the call will be answered as usual and the timeout will be ignored However if the time specified for this setting is longer than the local carrier s timeout 1 5 minutes for Brazil the call will be disconnected by the local carrier before the PABX can forward it to an atten dant In the case of an external digital line CAS or ISDN the PABX sends a disconnect signal ...

Page 116: ...1130 1150 with a 2 port module or one 5 port module and the HiPath 1190 with two 2 or 5 port modules When you only have digital ISDN lines to use the settings for DID Prefix External Number Phonebook Country Code and Area Code must be configured When the Fax DID module is busy answering calls it means that it is playing one of the 12 pro grammed messages or waiting for the user to press a key in t...

Page 117: ...ly configured as S0 Bus line the connection will be automatically reversed to PP which is the default Extension only Each port will decrease the number of extension slots by 1 The connection must be a S0 Bus line If it has been previously configured as PP or PMP the connection will be automatically reversed to S0 Bus line Required Programming Mode must be active 95 31994 Enter the code for program...

Page 118: ...or HiPath 1130 1150 For HiPath 1190 for the second module use Slot 11 and Port 00 to 04 Select the type of connection for the external digital line Point to Point PP default for the first port Point to Multipoint PMP Bus S0 connection default for all other ports only for HiPath 1130 1150 or HiPath 1190 Enter the next module slot or Press this key Initial state for Programming Mode 9 0 0 1 0 2 0 3 ...

Page 119: ...ACK Setup for external ISDN Line Check with your local carrier to know which operating mode should be configured for your system Required Programming Mode must be active 95 31994 Enter the code for programming or Activate Deactivate ACK setup To activate To deactivate default Initial state for Programming Mode Notify Check with your local carrier to know which operating mode should be configured f...

Page 120: ...mming Mode Assignment of an external ISDN line to a MSN This features allows you to assign the MSNs provided by your local carrier to calls made to ISDN lines By default all ISDN lines are assigned to MSNs Required Programming Mode must be active 95 31994 Enter the code for programming Enter the slot 001 140 for the MSN Enter a number for an external digital line e g 801 Enter the next MSN slot or...

Page 121: ...ver sent to the public exchange 0 1 0 4 0 1 When the total number of digital trunks config ured for the module plus the number of external analog lines exceed the maximum capacity of the system the external analog lines for the EB 202 206 and 210 expansion modules are disabled The extensions however will continue to work as usual The lines are disabled in the order they are physically installed 1 ...

Page 122: ...mming Mode External Number Registration To use the Attendant feature each external number must be registered to a specific slot If the prefix Code 089 for these numbers has already been configured only the final digits need to be regis tered By default no digits are specified Required Programming Mode must be active 95 31994 Enter the code for programming Enter the slot 001 140 Enter the DID numbe...

Page 123: ...ramming Mode must be active 95 31994 Enter the code for programming Enter the external number slot Select a period of time Day incoming Day outgoing Day incoming after a specified period of time Night incoming after a specified period of time Enter the extensions or Call Groups CG HG or UCD up to 10 extensions per group For example 11 770 780 or 790 Enter the next slot or Press this key Initial st...

Page 124: ...sation in progress The caller will think that the called person is busy at the moment Required Programming Mode must be active 95 31994 Enter the code for programming Enter the slot for the MSN number or Choose a period of time for the assignment of MSN to extensions Day Night Enter the slot for the group with a busy signal Enter the next slot for the group with a busy signal or Press this key Ini...

Page 125: ... call is received the country area code CAC serves as a filter for the entry number and determines its type Required Programming Mode must be active 95 31994 Enter the code for programming Enter the country area code up to 10 digits according to the table below Press this key Initial state for Programming Mode 1 1 0 1 2 0 Country CAC Country CAC South Africa 27 Latvia 371 Argentina 54 Lithuania 37...

Page 126: ...configure the ADSL module correctly you need infor mation about the ADSL protocol the carrier s VPI VCI the provider s DNS servers user name and password This information is entered in the HiPath 1100 ADSL Manager Administrative software for configuring the module correctly All the PCs must have a network card installed and be on the same network as the ADSL module used as a gateway for accessing ...

Page 127: ...r for integrating other devices such as an Entrance Telephone a Door Opener alarms etc Sensor When the state of the sensor contact changes for example when an open contact closes the following functions can be executed Selection of a number in the Speed Dialing Phone book Activation of a relay Select a number from the Speed Dialing phonebook and activate the relay The activation logic based on the...

Page 128: ...e set as follows Contacts are closed The sensor is activated when contacts are open Contacts are open The sensor is activated when contacts are closed Required Programming Mode must be active 95 31994 Enter the code for programming or Select the main position for the sensor Contacts closed default Contacts open Press this key Initial state for Programming Mode Time between Attempts for Activating ...

Page 129: ...Relay and Sensor on the HiPath 1120 129 Step by Step Enter the code for programming Select a timeout until the next attempt 0 to 10 minutes Initial state for Programming Mode 5 0 0 0 0 1 0 ...

Page 130: ...r the slot for the MSN number Press the key to remove it Initial state for Programming Mode Number Dialed by Sensor Activation This setting specifies the number to be automatically called when a specific sensor is activated The number to be dialed when the sensor is activated is stored in the System Speed Dialing phonebook in entry 249 When the number stored in the System Speed Dialing is changed ...

Page 131: ...ted and a new attempt is made By default only one attempt is made Required Programming Mode must be active 95 31994 Enter the code for programming Enter the number of attempts 001 to 100 Initial state for Programming Mode DTMF signals for the Relay This setting specifies a number sequence that is converted to DTMF signals and sent after a call is answered The number to be called must be specified ...

Page 132: ...ons Relay in the User Manual Monoflop The relay is closed for a specified length of time Alternatively the relay can also be opened before the set time by entering the prop er feature code see Miscellaneous Functions Relay in the User Manual Switch The current state of the really is reversed when the feature code for activating the Relay is selected at an extension Music on Hold The Relay can be u...

Page 133: ...ault is 002 1 second Press this key Initial state for Programming Mode External Ring for Activating the Relay This setting lets you use the relay to control a second ring signal for an analog extension Required Programming Mode must be active 95 31994 Enter the code for programming Enter the extension number e g 12 102 Initial state for Programming Mode 7 3 0 0 0 2 5 5 If the closing time is set t...

Page 134: ...mprove your company s support service while providing essential information in an online environment or by generating reports The Interaction Center Smart solution provides two tools Monitor Real time monitoring of agent status queued calls and group statistics such as number of calls answered and number of calls abandoned This provides continuos tracking of customer support servic es Analyst Supp...

Page 135: ...chine is on or off the last 100 calls are stored in the server calls answered lost or made All extension activity is recorded Customers Come First TAC Smart provides two Speed Dialing phonebooks a System Speed Dialing available to all TAC users and an Individual Speed Dialing that displays all customer information before a call is answered Call Pickup All incoming calls to a user s Pickup Group ar...

Page 136: ... HiPath 1100 Manager Help file before executing this procedure HiPath 1100 ADSL Manager HiPath 1100 ADSL Manager is an administration software designed for programming ADSL modules Hardware Requirements 10 100 Base T network card General Information TCP IP protocol Default IP 10 0 0 1 Default subnet mask 255 255 255 0 Once ADSL access to the provider is established and the module is connected to t...

Page 137: ...nterface COM port General Information With the HiPath 1100 E1 Trunk Manager you can do the following Download the software and the database Choose the type of connection for the software and the module local or via modem Choose a COM port For more details on how to configure a TME1 module see the topics in the Help file of the software The availability of administrative softwares HiPath 1100 Manag...

Page 138: ...l the information is specified in the CallReport database and can be manipulated by the user logged in as Administrator VMIe Protocol Voice Mail analog connections require the VMIe proto col Voice Mail Interface extended Voice Mail commu nication is carried out in the form of DTMF signals consisting of the following information 1 Type of Call TOC Required Fixed size 4 characters Format n n code fr...

Page 139: ...which is forwarded to the VMIe Group con figured as Second Attendant 4 12 3 7 Incoming call over an external digital line to Exten sion 12 which is forwarded to the VMIe Group con figured as Second Attendant 4 12 4 3 Extension called Required element for calls Type 3 and 4 This element remains blank for all types of calls Fixed size 6 DTMF signals Format i i extension called Note if an extension i...

Page 140: ...ailbox by sending the DTMF service code 68 plus the extension number When a message is erased another DTMF code is used 68 in order to deactivate signaling at the extension belonging to the VMIe Group These codes are configurable to provide compatibility with different Voice Mail systems Please refer to Deactivating Internal MWI 68 and Activat ing Internal MWI 68 in System Configuration Service Co...

Page 141: ...eport Filter 105 HiPath 1120 1130 1150 Installation Guide Call Detail Report for Incoming Calls 105 Call Detail Report Manager 102 Call Detail Report through Serial Interface 106 Call Groups CG 44 Call Name Number Display 45 Call Report 138 Caller ID 56 Caller ID CLIP on an analog line 33 CD port 63 Coefficient for an External Analog Line 37 Collect Call Barring Extension 68 Collect Call Barring f...

Page 142: ...ash Detection 58 Flash Detection Time 58 Flash duration 35 FSK DTMF 33 G General Programming 77 Groups of external lines 31 H HiPath 1100 ADSL Manager 136 HiPath 1100 E1 Trunk Manager 137 HiPath 1100 System Manager 136 HiPath 1120 External connections 155 Installing optional modules 150 Option modules 147 Package Contents 146 Setup and installation 147 Technical data 172 HiPath 1120 Alarms 90 HiPa...

Page 143: ...l for Seizing an External Analog Line 32 R Relay 132 timer for deactivating the relay 133 Relay and Sensor on the H1120 127 Remote Administration 93 software update 93 Remote administration activating 94 ending 97 external number 94 mode of operation 93 password 94 Remote MSN 95 service call 93 without MSN verification 95 Reseizure Time for an External Line 36 Restoring Default Settings 90 Restori...

Page 144: ...ivate Deactivate 71 TME1 121 Type of equipment connected to the exten sion 69 Type of MSN Signal 97 Types of Caller Lists 80 U UCD Group Call Waiting message for UCD queues 47 Collect Call Barring 47 minimum time for call waiting message in a UCD Queue 53 ring signal timeout for agents 51 Round robin distribution of calls to agents 50 time for agent s notes 51 time in a UCD Queue 52 timeout for ac...

Page 145: ...ety lock on the main distributing frame of the HiPath 1130 and the HiPath 1150 Protect against flood flammable materials excessive dust vibration and mechanical stress Do not install the system where there is a risk of exposure to sunlight humidity heating or cooling sources or proximity to electrical cabling Avoid placing the equipment near data transmission equipment elec trical soldering device...

Page 146: ...Setup and Installation 146 Required Tools HiPath 1120 Contents ...

Page 147: ...Setup and Installation 147 HiPath 1120 Option Modules 1 2 Version CND HiPath 1120 Installation 1 ...

Page 148: ...Setup and Installation 148 2 3 ...

Page 149: ...Setup and Installation 149 4 5 ...

Page 150: ...Setup and Installation 150 6 HiPath 1120 Installing Optional Modules 1 Opening the System ...

Page 151: ...Setup and Installation 151 2 Removing the Motherboard MB ...

Page 152: ...Setup and Installation 152 3 Satellite Modules Music EB 200 204 and S0 Version CND ...

Page 153: ...Setup and Installation 153 4 Master and Satellite Modules Version CND ...

Page 154: ...Setup and Installation 154 5 Master Modules Fax DID S0and EB 200 204 Version CND ...

Page 155: ...Setup and Installation 155 HiPath 1120 External Connections 1 Motherboard MB ...

Page 156: ...Setup and Installation 156 Version CND ...

Page 157: ...Setup and Installation 157 2 ADSL Module VersionCND ...

Page 158: ...Setup and Installation 158 3 Music and EB 200 204 Satellite Modules VersionCND ...

Page 159: ...Setup and Installation 159 4 S0 Module VersionCND ...

Page 160: ...Setup and Installation 160 HiPath 1130 1150 Package Contents HiPath 1130 1150 Installation 1 ...

Page 161: ...Setup and Installation 161 2 3 Power Supply ...

Page 162: ...Setup and Installation 162 4 5 ...

Page 163: ...d Installation 163 6 View of Module Slots 7 Installing Expansion Modules and Options HiPath 1150 Slot 3 Slot 2 on HiPath 1130 Slot 1 Slot 2 Slot 4 Side view of the power supply Slot 2 and 4 on HiPath 1150 only ...

Page 164: ...Setup and Installation 164 8 9 ...

Page 165: ...Setup and Installation 165 10 Power Supply ...

Page 166: ...Setup and Installation 166 11 Example of a configuration 1 EB210 206 Modules only 2 EB210 Module only 3 For installing a system telephone you must use a CD pair and an A B extension slot ...

Page 167: ...Setup and Installation 167 12 HiPath 1130 1150 Installing TME1 ADSL and S0 modules 1 ...

Page 168: ...Setup and Installation 168 2 3 ADSL Module The ADSL module can only be installed in Slot 2 on the HiPath 1130 and in Slots 3 and 4 on the HiPath 1150 Æ page 163 ...

Page 169: ...erface connector of the TME1 module before disconnecting all analog extensions and trunk con nectors Failure to follow this procedure may expose the user to dangerous voltages The TME1 module interconnecting cables and connectors should only be handled by qualified technical personnel 5 S0 Module The S0 module can only be installed in Slot 2 on the HiPath 1130 and Slot 3 on the HiPath 1150 Æ page ...

Page 170: ...onal components used include R1 resistance 1 2 k Ω 0 25W 5 R2 resistance 33Ω 0 25W 5 and a C1 capacitor 1 0µF 250 VAC non polarized The connection to the C O is made via two wires A1 B1 while the connection to the Entrance Telephone interface is made via four wires A2 B2 KL1 KL2 ...

Page 171: ... connecting the X2 connector to the PABX must have a max imum length of 32 8 feet 10 meters For information on the length of wiring between the X6 connector and the Entrance Telephone at the street see the manufacturer s specifi cations This interface supports HDL s brand Entrance Telephones F5AZ F8AZ and F9AZ In Pager Mode the X4 connector is connected to an audio output and the X5 connector to a...

Page 172: ... kg Input Voltage Maximum Current 220V 60Hz 197mA Input Voltage Maximum Current 127V 60Hz 331mA Input Voltage Maximum Current 110V 60Hz 381mA Size Length x Depth x Height 18 50 x 14 56 x 2 83 470 x 370 x 72 mm 1150 3 93 100 mm Weight HiPath 1130 1150 8 04 lb 9 36 lb 3 65 kg 4 25 kg Maximum Current 1 5 A Input Voltage 110 230 V Full Scale 50 60Hz Summary of Programming Codes ...

Page 173: ...age 26 78 blocked LanguageÆ page 27 64 3 for all systems Country Group of CountriesÆ page 27 65 01 Brazil Attendant Console AC Æ page 30 50 None Warning Tone for Calls without LCRÆ page 31 092 disabled Programming an External LineÆ page 31 Groups of external linesÆ page 31 56 0 access to all lines Overflow for a Group of External LinesÆ page 32 099 None Configuring Priority by Type of External Lin...

Page 174: ...lert Ring Timeout for Pickup GroupsÆ page 43 035 disabled Activating Callback Urgent Call with TimeoutÆ page 45 037 disabled Call Name Number DisplayÆ page 45 039 1 Name and number UCD Subscriber GroupsÆ page 46 023 None Collect Call Barring for a UCD Subscriber GroupÆ page 47 007 disabled Call Waiting Message for UCD QueuesÆ page 47 024 External music source UCD Queue SizeÆ page 48 025 99 slots T...

Page 175: ...ne WarmlineÆ page 62 62 0 seconds Associated GroupÆ page 63 51 None CD Port AssignmentÆ page 63 for system telephones 46 Hipath 1120 1130 1150 1ª 11 2ª 12 Hipath 1190 1ª 101 Extension CoefficientÆ page 64 48 1 Activating External Message Waiting IndicatorÆ page 66 014 disabled External MWI GroupÆ page 66 015 None Waiting Message Server NumberÆ page 67 065 None Internal Voice Mail InterfaceÆ page 6...

Page 176: ...nternal and external Deleting Digits from a Caller ListÆ page 81 71 None Date Time Manual SettingÆ page 81 14 DD MM YY HH MM Updating Date Time over an ISDN LineÆ page 82 038 enabled Call Charge UnitÆ page 82 95 Slot 0 Factor 00001 Multiplier for Call Charge FactorÆ page 83 042 001 Value 1 Extension Call Charge FactorÆ page 83 043 1 None Call Charge Value by ExtensionÆ page 84 97 Slot 0 Factor 000...

Page 177: ...nÆ page 95 070 disabled Remote Administration via DTMFÆ page 95 57 enabled Ending Remote AdministrationÆ page 97 96 Type of MSN SignalÆ page 97 073 Type 1 Assigning a Temporary MSNÆ page 97 093 None Entrance TelephoneÆ page 98 Entrance Telephone Configuring an Entrance TelephoneÆ page 98 15 disabled Entrance Telephone Door LockÆ page 99 16 disabled Entrance Telephone DIDs for Entrance TelephonesÆ ...

Page 178: ...e of OperationÆ page 118 90 1 For the first PP port 3 For all others S0 BUS Symmetric CallÆ page 119 074 enabled Absence of ACK Setup for external ISDN LineÆ page 119 075 disabled NotifyÆ page 119 076 enabled Automatic KeypadÆ page 120 077 disabled Assignment of an external ISDN line to a MSNÆ page 120 078 All assigned External Line PrefixÆ page 122 89 None External Number RegistrationÆ page 122 9...

Page 179: ...orÆ page 130 051 None Number Dialed by Sensor ActivationÆ page 130 052 None Number of Attempts for Activating the SensorÆ page 131 053 001 1 attempt DTMF signals for the RelayÆ page 131 77 None RelayÆ page 132 75 Switch Timer for Deactivating the RelayÆ page 133 73 002 1 second External Ring for Activating the RelayÆ page 133 071 None Programmed Function Code Default Settings ...

Page 180: ...dification reserved 1PA31003 K1250 B812 14 7619 1P A31003 K1250 B812 14 7619 The information in this document contains general descriptions of the technical options available which do not always have to be present in individual cases The required features should therefore be specified in each individual case at the time of closing the contract ...

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